レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち2の評価

I can't believe not only the popular slot player on YouTube supports this Casino. I never have seen a casino run like this .Very volatile games only..I'm sure some people win but as seen on reviews no... もっと見る

企業が回答しました

5つ星のうち2の評価

Deposits and withdrawals are fairly easy. Slot are very volatile and payback percentage is very low. I know they base their payouts on races but I've never seen any online slots with so many dead spin... もっと見る

企業が回答しました

5つ星のうち1の評価

Total scam. If you deposit you can't withdraw without playing $1900 first. Avoid at all cost. Then they send messages responding to my post on trustpilot and they make it seem like they are legit. But... もっと見る

企業が回答しました

5つ星のうち2の評価

you know you would think that at least one out of four deposits you could win something but not the case with this place I was able to win when I first signed up but that was it it was like they were... もっと見る

企業が回答しました

企業情報

  1. カジノ
  2. ギャンブル サービス
  3. ゲーム専門店
  4. オンライン カジノまたは胴元

Horseplay について

当該企業による記述

Now you can play America's best online real money games in 18 states! Fast payouts. Games galore. A variety of tournaments to choose from. All bets are on at Horseplay!

Dive into all the action of real money gaming, on the go - only with Horseplay. Bet and win real cash. Experience the “anything-can-happen” excitement of legal real money gaming at your fingertips. Choose from a huge roster of exhilarating real money games ready to play whenever you are.

THE THRILL

The adrenaline rush of the Horseplay experience is for adults 21+, who love the unstoppable thrill of real wagering and pulse-pounding mobile games.

WHERE WE ARE AVAILABLE

Horseplay is licensed and live in these 18 states: AL, CA, CO, DE, FL, KS, MT, ND, NH, NM, NY, OK, OR, RI, SD, VT, WI, WY

POWERED BY HORSE RACING

Horseplay is powered by horse racing. Yup, thundering thoroughbreds determine your payouts.

HOW DOES THIS WORK

When you bet at Horseplay, you’re wagering on real, live horse races running all over the world. Then you get to reveal any winnings from the races by playing games. Like to play for real money? You found the right spot.

OUR BEST TRAITS

  • 100% U.S. LICENSED real money gaming
  • PLAY fast-paced games for CASH
  • BIG money wins
  • HUGE roster of games
  • TAP into a racing industry PAYING OUT MILLION$ in winnings every day
  • EXPANDING: Live in 18 U.S. states (more coming soon)
  • EASY deposits, FAST withdrawals
  • ADULTS ONLY: we’re 21+ (we check ID at the door)
  • EXCELLENT companion and all around good listener
  • HORSES like us.
  • SHARE THE EXCITEMENT

  • facebook.com/bspot.Horseplay
  • instagram.com/bspot_Horseplay
  • twitter.com/bspot_Horseplay
  • youtube.com/@bspotgames
  • LET’S b SAFE

    Must be 21+ to wager and play for money. b safe Play Responsibly, National Gambling Helpline: 1-800-522-4700, ncpgambling.org. Persons under 21 are not allowed to open or have access to Horseplay accounts.


    連絡先

    2.2

    期待以下

    TrustScore 5段階評価の2

    66件のレビュー

    5つ星
    4つ星
    3つ星
    2つ星
    1つ星

    ネガティブなレビューの 100%に回答しています

    通常1週間以内に回答

    この企業のTrustpilot 利用方法

    レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

    Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

    5つ星のうち2の評価

    I can't believe

    I can't believe not only the popular slot player on YouTube supports this Casino. I never have seen a casino run like this .Very volatile games only..I'm sure some people win but as seen on reviews not many..Withdrawals are necessary if you get ahead .

    2026年4月13日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks for sharing your thoughts, Lisa.

    Horseplay operates a bit differently from traditional casino apps, as all outcomes are based on real, live horse racing results, which can lead to more variable sessions. Some stretches may feel stronger than others depending on those results.

    Our Player Experience team has reached out regarding your concerns and would love to connect further about your experience.

    You can also contact us directly at support@horseplay.com. We’re here to help.

    5つ星のうち2の評価

    they at least let you cash out if you can actually win

    you know you would think that at least one out of four deposits you could win something but not the case with this place I was able to win when I first signed up but that was it it was like they were trying to prove something. and every other deposit since has been not even a bonus or a decent spin. this last one was $45 the one before that $45 loan for that $50 and the one before that is 50 and out of those I have not been able to withdraw anything it always goes down to $9 cash so that you can't play it and you can't withdraw it however this is one of the better sites for being able to withdraw your cash without a whole lot of nonsense and a couple of weeks like that stupid slots of Vegas

    2026年4月6日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks for taking the time to share your experience, Amanda.

    We understand how it can feel when early wins aren’t followed by the same results. Horseplay outcomes are tied to real, live horse racing results, so sessions can vary quite a bit and may not follow a predictable pattern from one deposit to the next.

    We’re glad to hear withdrawals have been smooth for you, that’s something we work hard to get right. Our Support team has reached out to you regarding your experience with us. You can reach out to them as well at horseplay@support.com.

    5つ星のうち1の評価

    Horrible horrible horrible game that…

    Horrible horrible horrible game that just sucks your wallet dry, YOU WILL NEVER WIN

    2026年3月25日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks for sharing your feedback. We’re sorry to hear this has been your experience. We understand how frustrating it can feel when wins don’t come through the way you expect.

    Horseplay is a licensed and regulated platform operating in 18 states, and all outcomes are based on real, live horse racing results. That said, results can vary from session to session, which can sometimes lead to tougher stretches.

    Our Player Experience team wants an opportunity to talk to you and answer your questions. Please reach out to us at support@horseplay.com; our team is available 24/7 and will be more than happy to help.

    5つ星のうち2の評価

    No Big Wins Here!!!

    There is an add on their website that says, "giddy up for more thrills. BIGGER WINS ARE HERE. Big fat lie!!!

    2026年3月21日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Hi, Carol! Thank you for sharing your feedback. We understand how frustrating it can feel when the experience doesn’t match what you were expecting.

    Horseplay is based on real, live horse racing results, so wins and bonus outcomes can vary from session to session. Our Player Experience team has already reached out to you regarding your concerns. If you want, please reach out to them at support@horseplay.com.

    5つ星のうち2の評価

    Deposits and withdrawals are fairly…

    Deposits and withdrawals are fairly easy. Slot are very volatile and payback percentage is very low. I know they base their payouts on races but I've never seen any online slots with so many dead spins and lower than average line hits. The Legionnaire game I tested rtp below 40% over denoms $2-$10 over 1000 spins.

    2026年3月18日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks for taking the time to share your experience.

    Horseplay works a bit differently from traditional slots. All outcomes are tied to real, live horse racing results, so results (including hit frequency and bonus triggers) can feel very different from typical RNG-based games.

    That said, we understand your concerns, and your feedback on this has been shared with our team. If you’d ever like us to answer your questions, our Player Experience team is always happy to help at support@horseplay.com.

    5つ星のうち5の評価

    horseplay is great

    I had an issue and Horseplay cleared it up quickly and deposited my funds in my bank account. I definitely would have to say that Horseplay is one of the most legitimate online casinos. I don’t know why the score is what it is. It should be way higher. They are completely trustworthy and I love using their app. The HHR slots are fun.

    2026年3月17日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thank you so much for the kind words, Anthony! We’re really glad we could get your issue sorted quickly and that everything went smoothly with your payout.

    It means a lot to hear that you’re enjoying the app and our games. We truly appreciate you taking the time to share your experience, thanks for being part of Horseplay!

    5つ星のうち1の評価

    Horseplay REFUSES to release winnings

    I won $399 on this app and submitted a redemption request. However, the company has been holding my payout for nearly two weeks.

    They claim there was an issue with a separate deposit that did not clear through my bank. The deposit they are referencing occurred after the winnings in question. I explained the situation to support multiple times and even offered a simple solution: deduct the amount they say is owed directly from my $399 winnings and send the remaining balance.

    Unfortunately, they have refused to do that and instead insist that I send additional money before releasing my payout, even though they are currently holding my winnings.

    I am willing to resolve the situation in good faith and pay any legitimate balance that did not clear, but it makes no sense to require additional payment while my winnings are still being withheld.

    At this point I am still waiting for the $399 payout I won on the platform. I will update this review if the issue is resolved.

    For transparency, I am also submitting a complaint with the appropriate state regulators since the platform operates under HHR gaming laws.

    Until this is resolved, I would advise others to be cautious.

    2026年3月8日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    We appreciate your feedback, Anthony.
    Our support team has been in touch with you directly to review the matter, and we’re glad that a solution was reached. If you have any additional questions or need further assistance, our Player Experience team is always available at support@horseplay.com and is happy to help.

    5つ星のうち1の評価

    Total scam

    Total scam. If you deposit you can't withdraw without playing $1900 first. Avoid at all cost. Then they send messages responding to my post on trustpilot and they make it seem like they are legit. But thier responses are pure nonsense. They lie, cheat and scam. It is obvious they don't have enough money to cash you out on wins. After depositing $250 playing and winning. I go to withdraw and they say I have to deposit $1900 more dollars if I want to make withdrawals. If you see any positive reviews here they are fake without a doubt. Now thier site has been down for maintenance for 3 days. Big time scam. Don't deposit. You will regret it.

    2026年3月6日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks for sharing your feedback, Jeremy. Promotional offers on Horseplay do include playthrough requirements, which are outlined in the bonus terms before opting in.

    Our support team has already reached out to you, regarding your concerns. If you have any further questions, our Player Experience team is always happy to help at support@horseplay.com!

    5つ星のうち1の評価

    THE TRUTH.

    Though I dont like bad reviews but this is warning. You cannot cash out what you have (i had 20.38$ in winnings). I get email that says it wont let me. Ive been doing it for a couple of days now. You have to buy cash to convert it into poker chips which is so stupid because once your poker chips are out, your winnings turn into cash and you'll have to keep converting them back into poker chips and its 10$, 20$ 40$ and 100$. This is all slot base game so make IT MAKE SENSE. Its a way for you to keep buying their cash. Im very disappointed. You guys can keep my 8$ because im definitely not putting more into the website. Its ridiculous.

    2026年2月21日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thank you for bringing this to our attention. Our Player Experience team would like to review your account and clarify what’s happening with the $20.38.

    Please reach out via live chat or at support@horseplay.com. We’re available 24/7 and happy to walk through it with you.

    5つ星のうち1の評価

    BEWARE OF THIS APP HORSEPLAY

    I played the BSPOT gaming app for years and love it. Never had a problem with any hacking ( stealing money from my bank account). Then it changed to HORSEPLAY and I played for 2 years. January 2026, I played the app days for my birthday month. I noticed the games started blinking out and starting over when I win. I stopped playing. The next morning, I checked my account and there goes the BSPOT transactions. Money disappeared for 2 days after deposits I made. I emailed and the supervisor said the use Nuvei to assist with their transactions. My bank card was there and my bank’s name was removed and Nuvei was added in its place. Too afraid to play the cash left on the app. No refund for my money given but I was told they mailed my cash. BEWARE! If it happened to me it will happen to you. I feel staff took my money

    2026年1月20日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Hi Tanja. Thank you for taking the time to share your experience. We understand how unsettling payment concerns can feel, and we appreciate the opportunity to provide some clarity.

    Horseplay is the same platform you previously knew as BSPOT, now operating under a new name. While the name has changed, the core experience—and the team behind it—remain the same. In fact, the platform has continued to grow with new features like jackpots, expanded game offerings, and more ways to play.

    All deposits and withdrawals on Horseplay are processed securely through a certified third-party payment provider. Horseplay never stores or modifies players’ bank or card information, and our staff does not have access to those details. When you saw Nuvei listed, that was simply the name of our payment processor, not a change to your bank account.

    As previously shared, your remaining account balance was fully reviewed and issued via check. Delivery times can vary depending on postal and banking timelines, but no funds were withheld.

    Player trust is extremely important to us, and we’re committed to providing a secure, transparent experience for everyone. If you have any remaining questions or would like an update on your payment, our support team is always happy to help.

    5つ星のうち2の評価

    Games designed by low achievers

    The games are low quality, a lot of games are just a variant of the same skin. I got 4 bonuses and most paid between 2x and 7x bet size. The site itself is confusing, you deposit money then have to buy credits with the money, if you win money with the credits, it goes back into your cash balance.............Random pop up screens saying I won a $.01-.$05 instant win (betting $2.50). Somehow horse racing is involved. I finally requested a cash out, and it said " we try to process in 3-5 business days ". I won't deposit more. If you want to check it out I recommend using demo before depositing.

    2026年1月24日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks for sharing your thoughts, Brian. It sounds like parts of the experience didn’t quite click for you, and we appreciate you taking the time to explain why.

    Horseplay works a little differently than a traditional casino app. Credits are used to place wagers tied to real, live horse racing results, and the games are simply how those results are revealed as you play. Any winnings from credits move back into your cash balance so they can be withdrawn.

    Bonus rounds and payouts can vary depending on race results, which means some sessions feel better than others, but nothing is adjusted behind the scenes. Cashout requests are typically processed within 3–5 business days once everything is verified.

    If you ever want a walkthrough or have questions about how things work, our Player Experience team is always happy to help at support@horseplay.com. They have already reached out to you. And you’re absolutely right, demo mode is a great way to explore before depositing.

    Thanks again for the feedback, it helps us keep making Horseplay better.

    5つ星のうち2の評価

    When I first started on horseplay it…

    When I first started on horseplay it was fun. Several hundred in and I hit a decent amount back. A few weeks later and I did it again. It was fun. Then I did the loyalty survey and gave them all my information and referred a lot of folks that played and deposited. I raved about horseplay. Now I have donated over a grand and nothing. I can deposit 50 and not hit a thing. The bonus rounds almost never come now and when they do its very little or nothing won. I can donate a grand to my local casino and at least come Home with 400. I understand this os determined by the horse races so I do small credits from my cash. There is no way only playing 10 or 20 at a time you can lose that many times. I now believe this is rigged. Regulated or not, the rtp is crap.

    2026年1月20日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks for sharing this, Brandi, and for being so open about your experience. We can hear how frustrating this has been, especially after having some great early sessions and spending time recommending Horseplay to friends. That kind of swing can really take the fun out of it, and we get why you’d feel disappointed.

    Horseplay is licensed and regulated, and outcomes aren’t adjusted based on play history, referrals, surveys, or deposit behavior. As you mentioned, every wager is tied to real, live horse racing results, and the games simply reveal those outcomes as you play. Some stretches run hot, some run cold; and when it’s cold, it can definitely feel off, even though nothing behind the scenes has changed.

    Your feedback around bonus frequency, recent results, and overall confidence in the experience is important to us. We never want anyone to feel like the fun or trust has disappeared.

    We’d really love the chance to talk things through with you, explain what you’re seeing, and answer any questions directly. Our Player Experience team will reach out so we can walk through it together and make sure everything is clear.

    Thanks again for taking the time to share, we appreciate you being part of Horseplay.

    5つ星のうち2の評価

    Why because it's asking for a location…

    Why because it's asking for a location just to switch the founds to play the games location is on SMH

    2026年1月8日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    We totally understand why this might feel frustrating, Kelvin.

    Horseplay requires geolocation services to be enabled before you can buy credits and play, as we’re licensed and regulated, and gameplay is only allowed in the 18 approved states. The geolocation check is automatic and doesn’t track you beyond confirming eligibility for registration and future credit purchases; it’s just there to keep everything compliant.

    If your location is already on and you’re still running into issues, our support team can help get it sorted at support@horseplay.com. They are always happy to help and answer your questions!

    5つ星のうち1の評価

    All of a sudden you will get a glitch, I have been trying to get some answers but if you request a phone call it will cost you $5, and if you do live chat you will never get the answer that you are lo

    I'm not able to play, I have tried to use the credits I have but, they kept adding more and more money, don't understand why they are able to do that? I withdrew the money, I would like to get some explanation

    2025年12月25日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    We appreciate your feedback. Technical issues can be frustrating, and we’re glad our Player Experience team was able to follow up with you and resolve the situation.

    If you ever need more help or want us to review anything on your account, please feel free to reach out at support@horseplay.com. We're here to make sure everything works smoothly for you.

    5つ星のうち1の評価

    THE WORSE GAMBLING EXPERIENCE ONLINE PERIOD

    I really don't like this gaming website because they will give you a first time deposit bonus with a 100% match. I bet you say what's wrong with that? It sounds good but whenever you try to make a withdrawal they Play With Your Head by making it seem like your Withdrawal is being Processed. So you wait a day or so and noticed your cash withdrawal was back in your account or less than you originally try to withdraw. There is no Message explaining why your money is back on the game and can't be deposited back to your account. After you get live chat to work then you find out why. They said YOU MUST LOSE 10× OR A 1000% of the Bonus Match. For example if you start off with a deposit of $20 to credits on the game they will give you $40 to play with. In order to make your first withdrawal YOU MUST LOSE AT LEAST $200. THE WORSE GAMBLING EXPERIENCE ONLINE. If you're a real Gambler like myself you feel like they are FISHING WITH YOUR EMOTIONS IN ORDER TO GET ALL YOUR MONEY PERIOD.

    2025年12月15日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thank you for taking the time to leave this review. Bonus credits on Horseplay come with playthrough requirements, which must be completed before a withdrawal can be approved. If a withdrawal doesn’t meet those requirements yet, the funds return to your wallet, and we send an email explaining why. We understand this can feel confusing if you weren’t expecting it.

    Horseplay is licensed and regulated in 18 states, and all results are determined by live horse racing. No outcomes are altered or adjusted based on withdrawals.

    If you’d like someone to go over your account, bonus terms, or withdrawal status in detail, our support team is here 24/7 at support@horseplay.com. We’re happy to help make everything clear.

    5つ星のうち4の評価

    $10 minimum deposit when you mite only…

    My opinion is from my experience playing online casino slots. Horsplay is the best one out there. when it comes to getting paid into your bank account fairly quick couple hours not bad and I've have hit a couple $400 small jackpots and one over $1,000 jackpot but the $10 minimum deposit when you mite only need a few cents to play sucks and when Winning glitches or something makes you restart the same slot game and your not Winning anymore . sucks and when they give you the the percentage of your loses back to you in credits to play it seems I never am able to turn those in to winnings

    2025年11月27日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks for sharing this with us. We understand how frustrating it can be when a game interruption throws things off or when bet outcomes are not as expected.

    We’d love to take a closer look at the glitches you’re seeing. Our team can review your account activity to make sure everything is functioning properly. Just to clarify, your winnings are always determined by the wagers placed at the time you purchase credits, so any visual glitch won’t affect the actual outcome, only how the game appears.

    We’re here to make sure your experience is as seamless as possible, so please reach out to us at support@horseplay.com so we can get more information on the game interruption that you experienced.

    5つ星のうち5の評価

    My new favorite site

    I first played on Horseplay a few weeks ago for the first time. I lost my small deposit but had fun with the games. I played again last night and won a small sum! I cashed out and was dismayed to see that it would take 3-5 days or something like that. I got worried when I saw the negative reviews here. But that wasn't the case. I got my small win within a few hours. Yay! I really like how each game shows the volatility.

    2025年11月19日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thanks so much for sharing your experience! It’s great that you enjoyed the gameplay, and we’re happy your withdrawal reached you faster than expected.

    If you ever have questions or need support, feel free to reach out to us at support@horseplay.com. We’re always here to help.

    5つ星のうち2の評価

    Wanted to love it, it is a waste of time

    Wanted to love it. I was able to win a lot of my losses over Two months back but the horrendous payouts and joke of bonus rounds in the slot features were just not up to par. Was recommended by a population YouTuber. They are clearly getting kickbacks.

    I play in casinos a lot and I thought the cruise ships were rigged, but these bonus payouts really take the cake. They always leave you with almost 10 dollars so you have to make a new deposit. The games look great but these high bonuses and grand bonuses are bogus. As many bonuses I hit in the same sessions I would have seen something decent, but no, they are pailtry and leave you disappointed. I am completely done with this site and their unfairness.

    2025年11月11日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Thank you for taking the time to share your experience, Marcus. We’re sorry to hear Horseplay didn’t meet your expectations.

    Horseplay is fully licensed and regulated, and every outcome is based on real horse racing results, which is why the experience can feel different from traditional casino games.

    The creators who collaborate with us use Horseplay just like any other player, and gameplay is never affected by deposits or balance levels.

    If you’d like help walking through anything, our Player Experience Team is here 24/7 at support@horseplay.com. We’re always happy to talk.

    5つ星のうち1の評価

    stay away

    promo codes don’t credit, support is awful and just all around bad experience.

    2025年11月11日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    Hi, Ryan! We’re sorry to hear you felt this way about your experience. After looking into your account, we can confirm that your promo code bonus was successfully credited. Our Player Experience team reached out to make sure everything was sorted and from what we understand, the call went well. We’re glad to see this issue has been resolved, if there’s ever anything else we can do to help, don’t hesitate to contact us at support@horseplay.com.

    5つ星のうち2の評価

    Misleading Promotions and Withheld Refund — Avoid Horseplay Casino

    I signed up for Horseplay on October 14, 2025. After receiving a promotional email offering a 100% bonus on my first credit purchase (up to $250) after depositing between $10 and $250. The promotion sounded simple enough: deposit, purchase credits, and receive a matched bonus.
    Here’s what actually happened:
    I deposited $50 and bought a $40 credit package (there was no $50 package available).

    I played through the 80 credits and ended up with 47 credits. Combined with my $10 cash balance, I had $57 in my account.

    I requested a withdrawal that same day and was initially told it would be processed within 3–5 business days.

    A few hours later, I received an email saying I needed to purchase $320 more in credits before I could make my first withdrawal — this requirement was never disclosed in the promotional email or prominently on the website.

    When I reached out to customer service, I was told there’s a hidden clause in the fine print that requires players to purchase 10x their initial deposit within 30 days and play through it to be eligible for a their first withdrawal.

    I explained I felt misled, and requested a refund of my $50 deposit. They agreed via email and said it would be processed.

    It’s now October 22 (8 days later) and 5 full business days have passed, and there’s been no refund, no communication, and more delays from customer support. I was promised a supervisor would contact me today — no word yet.

    Why I believe this site is shady:
    The bonus terms are deceptive. None of the major conditions (10x purchase requirement, 30-day deadline) were disclosed upfront in the email or clearly on the website.

    Customer service is evasive. After promising a refund, they are now silent and dragging their feet.

    They only reveal the “rules” after denying a withdrawal. That’s classic bait-and-switch behavior.

    If I had known I’d need to spend $370 total just to make a $57 withdrawal, I would have never deposited a cent.
    Avoid Horseplay. There are plenty of online casinos that are upfront about their bonus terms and treat players fairly. This one relies on fine print and post-hoc rule enforcement to withhold winnings and delay refunds.

    Update 10/24/2025
    A supervisor did contact me on 10/23/2025 and informed me that $50 would be refunded to my account. The $50 was refunded on 10/24/2025.

    2025年10月21日
    自発的なレビュー
    Horseplay ロゴ

    Horseplay からの回答

    We’re sorry to hear about the frustration you experienced and appreciate you taking the time to share your feedback. We’re glad this was resolved and appreciate you giving us the opportunity to make things right. If you have any other questions or feedback, our team is always happy to help at support@horseplay.com.

    Trustpilot エクスペリエンス

    Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

    企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

    他の種類のレビューについての詳細はこちらをご一読ください。

    プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

    Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

    よいレビューを書くための8つのヒントをご覧ください。

    確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

    レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

    詳細情報