Horsepower Motor Centre レビュー 

Horsepower Motor Centre からの回答

2025年5月6日

Hi Wes,

Thanks so much for the kind words! We’re really pleased to hear that, after trying a few places, you ended up back with us — it means a lot. If there’s anything else we can help with in the future, just give us a shout.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年5月7日 に更新

Hi Lea,

Thanks for your feedback. We’re sorry to hear you’ve been left disappointed and would like to take this opportunity to clarify a few points for anyone reading.

The Porsche you purchased was a 24-year-old, part-exchange-to-clear vehicle, priced accordingly to reflect its age and condition. It was prepared with a fresh MOT and service, and you were given all the time you needed to inspect and test drive the car before making your decision. During that time, you raised the high clutch biting point, and we explained this is common on first-generation Boxsters — it’s a known characteristic and not a fault in itself.

Shortly after purchase, you raised an issue with your key fob. We asked you to send the key to us because you initially described what sounded like a battery fault, not a programming issue. We replaced the battery and returned the key, unaware at that stage that Porsche keys require the car to be physically present to complete programming — something you later had confirmed directly by Porsche. Had we known this upfront, we’d have advised differently, but we did try to help in good faith and at no cost to you.

You later raised concerns about the clutch possibly slipping. We invited you to return the vehicle and carried out a full road test — at no charge — and found no evidence of clutch slip at that time. While we acknowledge that other garages have since given a different opinion, clutch wear is a wear-and-tear item and can deteriorate quickly depending on driving style, especially on a performance car like a rear-wheel-drive Porsche. This isn’t unique to our car — it’s simply the nature of older sports cars and part of the reality of ownership.

While your warranty has now expired, we’re still happy to assist with programming your key properly if you’d like to return with the vehicle, as Porsche themselves advised is required.

We’ve never turned you away and have always been willing to assist. It’s disappointing to be accused of ignoring you when we responded, booked the car back in, carried out a free inspection, and tried to support with the key. While we understand your frustration, we believe your review does not reflect the full picture or the support you were given.

We do genuinely wish you all the best with your Porsche and hope it brings you enjoyment going forward.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年5月2日 に更新

Hi Wayne,

We’re genuinely puzzled by your review, especially as we have already paid you the balance from your part exchange – a transaction we can evidence. We also posted your log book promptly, along with several others from that week, and all were sent tracked as standard. Unfortunately, once documents are with the DVLA, it’s in their hands – and they’ll usually confirm a 6–8 week processing time if contacted directly.

It’s disappointing that rather than reaching out to clarify, you’ve chosen to leave a review that doesn’t reflect the facts. We're always happy to help, but it's only fair to be accurate.

From all the team @ Horsepower 😊

UPDATE

Hi Wayne,

We’ve reviewed your comments and stand by our original response. The remaining balance from your part exchange was paid and we have a clear record of that transaction. Your V5C (logbook) was posted with tracking, alongside others sold that same week. If the DVLA issued a new one within four days, then great — but it doesn’t change the fact that your original was already in process from our side.

We're sorry you're unhappy, but we haven’t lied or "covered anything up" — quite the opposite. We’re confident in how this was handled and feel this matter has now been closed properly and professionally.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年5月2日

Hello Mr Mason,

We’re sorry to hear you were unhappy with your experience. While we tried our best to resolve the issues with your MINI, we took the car back without delay and issued a full refund. A small usage charge of £45.50 was initially deducted in line with our policy, but we have since refunded that in full to close the matter amicably.

We do appreciate the frustration this caused and regret that our efforts haven’t met your expectations. Wishing you the best moving forward.

Kind regards,
From all the team @ Horsepower 🙂

Horsepower Motor Centre からの回答

2025年5月2日

Hi Lillian,

Thanks very much for the great feedback! We're glad to hear Jason looked after you and made the process straightforward and honest, just as it should be. We’re delighted you were happy with the car prep and service.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年5月2日

Hi Laura,

Thank you so much for the lovely review! We’re really pleased to hear that you felt safe and well looked after, and that the communication throughout gave you confidence. That’s exactly the kind of experience we always aim to deliver.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年4月26日

Hi Matthew,

Thank you for such an amazing review! We’re so pleased you had a great experience with Rob and the team – we’ll be sure to pass on your kind words. Your support means a lot to us!

Look forward to seeing you again soon 😊

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年4月27日

Hi Sophie,

Thank you for taking the time to leave your feedback, although we strongly disagree with your comments.

To clarify the facts:
The gearbox was rebuilt for you approximately two years ago, and since then you have covered almost 30,000 miles. When you returned to us recently, you insisted the issue should be repaired free of charge under the original warranty, despite the significant mileage and time elapsed. You were clearly advised — respectfully — that the warranty had long since expired.

We explained that, as the fault was not externally visible, further investigation would require some dismantling work. However, you refused to authorise this. Without your permission to proceed, it was not possible for us to diagnose or repair the issue at that time.

Your claim that we refused to liaise with you is completely inaccurate. We maintained contact with you, responded to communications from both yourself and your family members, and remained willing to investigate the matter further if authorised.

The suggestion that you felt intimidated is regrettable, but you were accompanied by your mother when visiting, and our team conducted themselves appropriately throughout.

Lastly, your own letter stated that "professional advice" suggested a gearbox should last 100,000–150,000 miles. We simply pointed out that the original failure — prior to our rebuild — occurred at around 60,000 miles, highlighting that even manufacturers cannot always guarantee perfect longevity.

It is disappointing that after 30,000 miles of usage and declining to authorise any investigation work, you now seek to blame us publicly. We remain proud of the reputation we have built over 23 years in business, serving thousands of loyal and satisfied customers.

We wish you well in the future.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年4月27日

Hello Rosemary,

Thank you so much for your kind words! We're really happy to hear that you felt well looked after and that we could help you get your car back quickly for your appointments. It’s brilliant to know you were pleased with the service and found everything clear and reasonably priced.

We look forward to seeing you again whenever you need us 😊

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年4月9日

Hi Richard,

Thank you for your kind review! 😊 We're really pleased to hear you found our service quick and efficient — that's exactly what we aim for.

Hope to see you again in the future whenever you need us.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年4月9日

Hi Matthew,

Thank you so much for your lovely review! 😊 We're delighted to hear that you appreciate our professionalism and the service we provide. We always aim to explain things clearly and make every customer feel welcome and supported.

We look forward to seeing you again in the future!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年4月1日

Hi Caza,

Thank you so much for your lovely review! We're really glad to hear you were happy with the service and that everything was clearly explained throughout. We always aim to keep our customers informed and at ease, so your feedback means a lot 😊

Thanks again for choosing us!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年4月1日

Hi Aleks,

What a wonderful review – thank you! 😊 Robert, Duncan, and the whole team (including Matt – we’ll be sure to pass your kind words on to him!) will be absolutely chuffed to read this. We really do try to make the whole experience as pleasant and friendly as possible, so it's lovely to hear that you enjoy coming in.

Thanks again for your continued support!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年3月24日

Hi Denise,

Thanks for taking the time to leave a review. We’re naturally sorry to hear the experience didn’t quite meet your expectations in the end.

As you’ve mentioned, this all relates to a purchase made some time ago now, and although the car was an older, high-mileage vehicle sold at a budget price, we did our best to assist — covering recovery costs, carrying out multiple repairs, and providing a courtesy vehicle to minimise disruption.

While we always aim for smooth motoring and complete satisfaction, unfortunately used vehicles – especially those with some age and mileage – can sometimes present unexpected issues despite thorough testing.

We’re grateful for your business and wish you all the very best going forward.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年3月24日

Hi John,

Thank you for taking the time to leave us a review — we're really pleased to hear everything went smoothly and you're happy with the car so far! 🙌

We pride ourselves on being upfront, helpful and consistent, so we're glad that came through during your experience. As you say, time will tell, but rest assured we’re always here if you need anything moving forward.

All the best and happy motoring!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年3月15日

Hi James,

We really appreciate the update and are pleased to hear you’re still happy with your Freelander 2 and the service from our team! As with any vehicle—whether it's 13 years old or nearly new—things can crop up, but we’re always happy to step in and get things sorted where we can. Glad to hear everything was handled smoothly and that you're back on the road.

Thanks again for your kind words—wishing you many more happy miles!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年3月13日

Hi Rick,

Thank you for your great feedback! We’re really pleased to hear you found our service prompt, professional, and friendly. Good communication is something we always prioritise, so it’s great to know you felt well looked after.

We appreciate your support and look forward to seeing you again in the future!

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年3月13日

Hi Chigson,

Thank you for your kind review! We're delighted to hear that Jason was able to help you find the right car within your budget and guide you through the process smoothly. Making car buying simple and stress-free is what we aim for!

Enjoy your new car, and we hope to see you again in the future.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年3月13日

Hi Helen,

Thank you for your review! We're so pleased to hear you were happy with our service and MOT process. Clear communication and customer satisfaction are what we strive for, so it's great to know we delivered!

We look forward to seeing you again in the future.

From all the team @ Horsepower 😊

Horsepower Motor Centre からの回答

2025年3月6日

Hi Alun,

Thank you for your kind words! We're delighted to hear you found our service friendly and helpful. Providing great customer care is what we strive for, and we truly appreciate your feedback.

From all the team @ Horsepower 😊