Happy with the service I received here. What really stood out was the transparency. They recorded a video underneath the car, pointing out a few things they’d noticed and explaining what was good a... もっと見る
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We have used horsepower for many years for servicing our cars, so when the time came to replace our car it was the obvious choice to look for a replacement. By chance they had a car that suited our ne... もっと見る
My car broke down on the M25 and could not be repaired in situ. I needed the car to be taken by the AA back to Tonbridge and Horsepower said they would take it. It arrived late on a Friday, they looke... もっと見る
We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... もっと見る
企業が回答しました
企業情報
連絡先
Unit 1 Sovereign Way, TN91RH, Tonbridge, 英国
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4.5
優良
1218件のレビュー
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Land Rover Freelander 2 HSE
The transaction with Horsepower was relatively straightforward with an opportunity to see and test drive the car and inspect it before committing to purchase. This car was sold as a 'Part exchange to clear' vehicle leaving the obligation on a prospective purchaser to view and assess the vehicle,sold without 'any major mechanical or electrical defects'. Since purchase it has covered some 500 miles and various small cosmetic defects consequent upon age have been remedied. I hope it will serve us well. I would not recommend purchasing a vehicle in this way without some mechanical experience or independent inspection particularly as a rather racey overview of the limited service history was provided together with an MOT dated 20.06.2025 with some advisories which had not been attended to. Also Horsepower were unable to make any arrangement for delivery or offer transport from the local train station for collection. Nevertheless customer service was polite at all times.
2025年8月11日
Horsepower Motor Centre からの回答
Hi Victor,
Thank you for taking the time to leave such a detailed review. We are pleased to hear you found the transaction straightforward and that you were given the opportunity to test drive and inspect the Freelander 2 before committing.
As you rightly point out, this vehicle was clearly advertised as a part exchange to clear, meaning it was sold at a lower price and on the basis that the buyer inspects and assesses the car for themselves. We always recommend that customers looking at older or higher mileage vehicles consider an independent inspection if they are unsure, and we are glad you were able to make an informed choice.
We note your comments about the MOT advisories and service history. These were disclosed at the point of sale and priced into the deal, but we will take your feedback on board about how they are presented in future.
We are sorry we could not assist with transport or delivery on this occasion, although we are pleased you found our team polite and helpful throughout.
We hope the Freelander continues to serve you well and thank you again for your fair and constructive review.
From all the team @ Horsepower 😊
79 Days for Repair & Unsafe Courtesy Car
I am writing this review to warn potential customers that Horsepower Motor Centre knowingly sold me a faulty car due to cost cutting by not replacing the timing chain and tensioner when they fitted a new cylinder head.
Here is the crucial fact: At the point of sale, the salesperson Jason explicitly told me the white Mini Cooper needed a replacement cylinder head, claiming the original had been "poached for another mini that was sold." I was quite happy that they were fitting a new cylinder head as the car had done 72000 miles, so having a top end engine rebuilt was attractive from a reliability prospective.
I collected the car with its new cylinder head 2 weeks later. Unfortunately and annoyingly, 1500 miles later, it suffered a catastrophic failure, failing to start one morning and was returned via my RAC account.
The car then sat at their garage for 40 days before they diagnosed what was wrong with it.
It then took over 79 days while they still failed to repair it. The experience was a nightmare: • They also changed their story when I got the finance company involved. claiming the head was "faulty from the start."
After 3 weeks while the car sat doing nothing, I asked for a courtesy car because I wanted to support them all the way rather than working against them. The courtesy car they provided was not road worthy with a non-functioning headlight and sidelight—a police officer pulled me over and told me to get it fixed urgently. I emailed them about the issue and it fell on deaf ears and I got no response. The A/C on the 2010 Honda Jazz also didn’t work, which I asked to exchange the car for another one.
The problem with the car was clearly caused by their because putting the new head on the car they cut corners by not replacing the timing chain and tensioner. 1500 miles later the chain jump a cog and sent the timing out bending two valves.
Still trying to work with them while they didn’t replace it or fix the Honda’s lights. They eventually replaced the valves on the Mini and put the head back on, only for it to start leaking water. This meant that the cylinder head needed to be removed again and be sent away to be skimmed.
I gave them a final ultimatum to give me a legal courtesy car or I would reject the vehicle which I was legally able to do.
In the end, after losing total confidence in their ability to help me, I handed the car back. They provided only a partial refund and even deducted an extortionate admin fee.
DO NOT TRUST THIS COMPANY WITH YOUR MONEY. I strongly advise against it
2025年8月22日
自発的なレビュー
Horsepower Motor Centre からの回答
Hi Eric,
We're sorry that things ended this way, but we do want to clarify a few important points for anyone reading.
First, the car in question was sold with a brand-new cylinder head, which you were made aware of at the time and was a major preventative repair that cost us over £1,500 (on a £3,500 car).
There were no signs at the time to suggest a timing chain issue, and the vehicle covered significant mileage before your fault developed. When the car was returned to us, we diagnosed the issue and began work, including replacing valves and removing the head again for testing.
We provided you with a courtesy car during this period, entirely free of charge. Although we accept this repair took longer than ideal due to workshop volume and parts supply delays, we remained in contact and shared video updates throughout.
When you later decided to reject the vehicle, we accepted this without resistance.
The refund was processed in line with your finance company’s instructions and included a mileage deduction that was calculated by the lender, not by us.
We genuinely regret that we couldn’t reach a better outcome together, but we’ve acted throughout with transparency and in line with both the law and industry standards.
If you have any further concerns or questions, please do reach out to us and we will do our best to help.
From all the team @ Horsepower :-)
Super friendly and helpful with the…
Super friendly and helpful with the sale and information on the car, the yeti I got was as advertised, would buy another car from here again, highly recommend.
Jason I think was the guy that helps me so thanks to him and the other staff
2025年8月18日
Horsepower Motor Centre からの回答
Hi Stephen,
Thank you for the great review. We’re really pleased you’re happy with your Yeti and that everything was as advertised. Jason and the rest of the team will be delighted to hear your feedback. Thanks again for the recommendation and we look forward to seeing you again in the future.
From all the team @ Horsepower 😊
Poor workmanship left my car in an un roadworthy condition.
I had my car serviced and given an Mot at Horsepower Tonbridge. The car failed the Mot due to the two front suspension arms requiring replacement and were duly replaced by the garage. A week later whilst on holiday a loud knocking noise from the front of the car developed. I took the car into a local garage who advised me that the bolts on the nearside front suspension arm were loose where they had not been securely tightened and that there was an oil leak from the sump where the garage that serviced the car had not sealed the bolt to the sump properly.
I took the car back to Horsepower but had to wait day for the leaking sump to be fixed. What should have been 30 minute job took over 2 hours as a new sump plug had not been sourced prior to my second visit.
On my first visit the garage refunded me the bill I had to pay on holiday. I asked for a goodwill payment as my wife and I had been grounded for a day and a morning awaiting my un road worthy car to be put right. I was offered a free Mot the following year which I grudgingly accepted. However after being messed around with the repair to the leaking sump I once again requested some compensation for the disruption to my holiday and the time spent having the work done only to be ignored and left feeling that rather than me being inconvenienced it was me inconveniencing the garage.
I have written two letters to their CEO at different addresses without a reply.
Their HO Email address on the web appears to be invalid.
They are fine when things go right but due to this experience I will not be using the again or recommending their services.
2025年7月14日
自発的なレビュー
Horsepower Motor Centre からの回答
Hi Mr Pavlou,
We're genuinely sorry to read this and disappointed that, despite our efforts to put things right, you're still unhappy. As you’ve mentioned, we replaced both suspension arms during your visit, and when you reported a concern the following week, we took your feedback seriously. We covered your holiday garage bill without hesitation and offered a free MOT as goodwill, which you accepted at the time.
Regarding the sump plug, we acknowledge the delay during your return visit and apologise again for the inconvenience caused. However, the vehicle was inspected, made safe and fully roadworthy, and all follow-up work was completed without charge.
We did reply to your initial letter in person at the time of your visits, and we're sorry to hear you've since struggled to reach us via post. Our contact details are up to date on our website, and we’re happy to speak further if needed.
We always aim to be fair, even when things don't go perfectly. We're grateful for your past custom and wish you the very best going forward.
From all the team @ Horsepower :-)
Collect and deliver
It is so convenient to have my car collected and delivered after the service. The staff are always courteous and friendly.
2025年8月6日
Horsepower Motor Centre からの回答
Hi Mo,
Thank you for the lovely review. We’re really glad the collection and delivery service makes things easier for you, and it’s great to hear you always find the team courteous and friendly. Your continued support means a lot to us.
From all the team @ Horsepower 😊
Horsepower Motor Centre からの回答
Hi Martin,
Thank you for the great review. We’re really pleased you found the service professional and friendly — that’s exactly what we aim for.
From all the team @ Horsepower 😊
Great service from the very first…
Great service from the very first conversation!
Nothing was too much trouble, the team (Danny) explained everything on the vehicle - fixed a couple of items we pointed out prior to pick up. Videos of the work carried out were provided to ensure we were happy.
2025年8月11日
Horsepower Motor Centre からの回答
Hello!
Thank you for the fantastic review. We’re so pleased you felt well looked after right from the first conversation. Danny and the team will be glad to know their efforts made the process clear and straightforward for you, and that the videos gave you extra peace of mind. Enjoy the new car!
From all the team @ Horsepower 😊
very professional and thorough
2025年8月6日
Horsepower Motor Centre からの回答
Hi Dibyendu,
Thank you for the great feedback. We’re really pleased you found our service professional and thorough — exactly what we aim for.
From all the team @ Horsepower 😊
The Best in Tonbridge
Always a pleasure to deal with Horsepower. Efficient, trustworthy, and very fair prices.
2025年8月6日
Horsepower Motor Centre からの回答
Hello!
Thank you for the brilliant review. We’re so pleased you feel we offer efficiency, trust and fair pricing — it means a lot coming from a long-standing customer. Always a pleasure to see you.
From all the team @ Horsepower 😊
As always an excellent service
As always an excellent service, kept me informed throughout the work, had a lot done this time but at every stage had a call to keep me updated. Gave me a loan car as work took several days, job well done. Big thanks for what you have done.
2025年8月6日
Horsepower Motor Centre からの回答
Hi Rod,
Thank you for the fantastic review. We’re really pleased you were happy with the work and the updates throughout. It’s great to hear the loan car helped while the job was being completed. We appreciate your kind words and look forward to seeing you again.
From all the team @ Horsepower 😊
Excellent and detailed attention with…
Excellent and detailed attention with great communication ! Couldn’t. be more pleased with the returned vehicle !
2025年8月6日
Horsepower Motor Centre からの回答
Hi Mr Baker,
Thank you for the brilliant feedback. We’re so pleased you were happy with the attention to detail and the communication, and it’s great to know you’re delighted with your vehicle.
From all the team @ Horsepower 😊
Discovery Sport
Very friendly & helpful. I have had the car less than a week but all seems great with it so far.
Would recommend ⭐️⭐️⭐️⭐️
2025年8月6日
Horsepower Motor Centre からの回答
Hi Sarah,
Thank you for the lovely review. We’re really pleased you’re enjoying your Discovery Sport and that everything is going well so far. It’s great to know you found the team friendly and helpful too.
From all the team @ Horsepower 😊
Great customer service
Great customer service ! Went above and beyond to ensure I got the car I wanted. Jason particularly was fab!
2025年8月6日
Horsepower Motor Centre からの回答
Hi Anna,
Thank you for the fantastic review. We’re so pleased we could help you get the car you wanted, and Jason will be delighted to hear your feedback. It means a lot that you noticed the extra effort.
From all the team @ Horsepower 😊
Mugs
So what about the fact your mechanic see it came up on his computer stating turbo boosters leak why have u got him to clear it and not fix it
2025年4月17日
自発的なレビュー
Horsepower Motor Centre からの回答
Hi James,
This is now your second 1-star review in a week and the first time you’ve mentioned anything about a “turbo booster leak”, which (let’s be honest) sounds more like something from a SpaceX launch than a 160,000-mile Ford Galaxy.
To recap: you bought the car back in April for just over £3,000. Since then, we’ve already:
Replaced the front wheel bearing
Fitted a brand new ABS sensor
Road tested the car thoroughly
Found no turbo-related fault codes or warnings at any stage
When we last saw the car in early June, you’d already driven over 4,000 miles and we’ve had no contact since. The timing of this second review (just after we replied factually to your first one) feels less about unresolved issues and more about not liking the response.
We're still willing to help, but new issues now need to be logged with your warranty provider, and we’ll need a claim number before booking it back in. That’s always been the process, and it’s fair for everyone.
From all the team @ Horsepower 😊
Great service as usual from Horsepower
2025年7月22日
自発的なレビュー
Horsepower Motor Centre からの回答
Hi Mr Cox,
Thank you for the great feedback and for your continued support. We really appreciate it and look forward to seeing you again next time.
From all the team @ Horsepower 😊
Excellent customer service
Excellent customer service. Been coming back for nearly 20 years
2025年7月28日
Horsepower Motor Centre からの回答
Hi Mr Speer,
Thank you so much for your continued loyalty over the years. Nearly two decades of support means the world to us, and we’re really proud to have earned your trust. Always a pleasure to look after you.
From all the team @ Horsepower 😊
very good to deal with no hard sell…
very good to deal with no hard sell just strait to the point would highly recommend
2025年7月28日
Horsepower Motor Centre からの回答
Hi Richard,
Thanks for the great review. We’re really pleased you appreciated our no-pressure approach, that’s exactly how we like to do things. Thanks again for the recommendation.
From all the team @ Horsepower 😊
Great service from the moment we walked…
Great service from the moment we walked onto the forecourt. Jason was very honest and attentive and we are very happy with our purchase
2025年7月21日
Horsepower Motor Centre からの回答
Hi Steve,
Thank you for the great feedback! We're really glad you felt well looked after from the moment you arrived, and it’s brilliant to hear you're happy with your purchase. Jason will be chuffed to see your comments!
From all the team @ Horsepower 😊
Horsepower Motor Centre からの回答
Hi Reynold,
Thanks for the great feedback! We're really pleased you found our service quick and helpful — just how we like it.
From all the team @ Horsepower 😊
Absolutely Avoid
Absolutely Avoid – Dishonest, Chaotic, and Utterly Unprofessional
My experience with Horsepower Motor Centre has been so appalling that I was eventually forced to involve my bank and the Police Fraud team in order to recover funds owed to me. What began as a routine car purchase quickly descended into a months-long ordeal marked by dishonesty, silence, and shocking levels of incompetence.
I purchased a Mercedes E-Class (Reg: WK14TFV), only to return it almost immediately due to serious and dangerous mechanical faults. Upon collection, the car — which had just passed an MOT conducted by their partner garage on the very same day — displayed multiple alarming issues, including:
• The engine management light coming on within hours
• Severe juddering under acceleration
• Complete loss of power while driving
• Worn brake discs that require replacement
Despite these obvious safety concerns, the car was sold to me as roadworthy — something I now view with deep suspicion, given the timing and source of the MOT.
I returned the car in good faith for repairs, but it sat untouched for over two and a half weeks, with no communication from the dealership unless I repeatedly chased them. One staff member even admitted via message that the place was in “utter chaos” — a rare and brutally honest reflection of the situation.
In place of the Mercedes, I was offered a 2004 Honda Civic as a so-called courtesy car. It was in appalling condition, made horrific grinding noises from the brake callipers, and even contained used cigarettes under the seat — presumably left behind by the last unfortunate customer they loaned it to. It was neither roadworthy nor acceptable.
Despite eventually agreeing to a refund, I was forced to wait nearly two months to receive only a partial repayment, with no explanation whatsoever for the missing amount. This is despite returning the car with half a tank of diesel, and the fact that they are still holding both sets of keys and the V5C. My formal complaint was completely ignored, and no apology or accountability was ever offered.
This experience has left me significantly out of pocket, without a vehicle, and with major disruption to my business and well-being. That I had to resort to formal intervention from my bank and the Police Fraud team speaks volumes about how seriously Horsepower Motor Centre mishandled this situation.
If you’re considering buying from Horsepower Motor Centre — don’t. Based on my experience, this is a company that is dishonest, disorganised, and completely unfit to be trading in vehicles. I wouldn’t trust them with a bicycle, let alone your hard-earned money.
2025年7月12日
自発的なレビュー
Horsepower Motor Centre からの回答
Hi Lee,
We’re sorry to hear you felt this way, although we don’t believe your review reflects the full story.
You purchased a used Mercedes E-Class from us earlier this year which developed a fault shortly after collection, totally agreed, that’s always frustrating and we do understand. Unfortunately, these things can happen with secondhand vehicles, especially older, higher-mileage ones. What matters is how it’s handled, and in this case, we acted entirely in good faith: the car was returned to us, booked into our busy workshop, and repairs were already underway by the time you came in for your refund, something you saw with your own eyes.
We were literally hours away from resolving the issue for you, but you opted to cancel, which we respected and accepted. A refund was issued. We never ignored your messages or refused to help, we just had to balance your case alongside dozens of others in the workshop at the time.
The courtesy car provided, a Honda Civic automatic we’ve owned since nearly the day our business began over 20 years ago, actually holds a bit of sentimental value. It’s served us well as a loan car for years. It might not be glamorous, but it’s safe, reliable, and will get you to Timbuktu and back.
Since then, the original vehicle has been repaired and sold again. The new owner is very happy, and it hasn’t come back. It was just a niggle, not a write-off, and we dealt with it.
We’re an award-winning dealership, recently rated Highly Rated 2025 by AutoTrader and proudly recommended by thousands of happy customers. We take our reputation seriously and always aim to be fair, even when things don’t go to plan.
We wish you all the best.
From all the team @ Horsepower 😊
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