Hose Rhodes Dickson - Ventnor レビュー 

5
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TrustScore 5段階評価の2.5

2.5

Marlborough House, 1 High Street, PO38 1RY Ventnor, Isle of Wight, GB

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

no answer to questions put to them, no calls back when promised, inaccurate information and then lost the keys to the house we were buying! Told to leave our furniture in the garden on day of completi... もっと見る

企業が回答しました

5つ星のうち5の評価

We purchased a flat through HRD in Ventnor and could not recommend them highly enough. The team went out of their way to help us as unfortunatley our solicitors were very poor so Jackie & Emily went a... もっと見る

企業が回答しました

5つ星のうち4の評価

The branch staff were excellent, helpful, polite, great to deal with. As soon as it moved to online and Portals it became hard work and a tedious tick box exercise. Also lacking in the personal to... もっと見る

企業が回答しました

5つ星のうち5の評価

My wife and I had dealings with a number of the Island's agents, over the two years it took to buy a house here. They varied dramatically and one in particular disappointed us and left us feeli... もっと見る

企業が回答しました


企業情報

  1. 不動産業
  2. ・
  3. 不動産競売人
  4. 不動産業者
  5. 不動産賃貸エージェンシー

The Island's property people

当該企業による記述

With over 35 years experience and 7 branches across the Island, you can rely on us to help with your property journey.

連絡先

  • Marlborough House, 1 High Street, PO38 1RY, Ventnor, Isle of Wight, 英国

2.5

期待以下

TrustScore 5段階評価の2.5

5件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 33%に回答しています

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2.5

すべてのレビュー

(5)

過去12か月のレビュー数: 14件

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5つ星のうち1の評価

poor communication

no answer to questions put to them, no calls back when promised, inaccurate information and then lost the keys to the house we were buying! Told to leave our furniture in the garden on day of completion even though we hadn't completed

2026年4月24日
自発的なレビュー
Hose Rhodes Dickson - Ventnor ロゴ

Hose Rhodes Dickson - Ventnor からの回答

Dear Sue York

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち1の評価

Lifetime legal report fees

After pulling out of a sale for unforeseen circumstances HRD refused to release the lifetime legal I.D check report which we had paid £80 for, totally unreasonable and I will not be using them again .

2025年9月16日
自発的なレビュー
Hose Rhodes Dickson - Ventnor ロゴ

Hose Rhodes Dickson - Ventnor からの回答

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち4の評価

The branch staff were excellent

The branch staff were excellent, helpful, polite, great to deal with.
As soon as it moved to online and Portals it became hard work and a tedious tick box exercise. Also lacking in the personal touch.
If the service had remained in branch it would be 5 stars all the way.

2023年11月22日
自発的なレビュー
Hose Rhodes Dickson - Ventnor ロゴ

Hose Rhodes Dickson - Ventnor からの回答

Dear Mark,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 4 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

A very positive experience with Ventnor office

My wife and I had dealings with a number of the Island's agents, over the two years it took to buy a house here. They varied dramatically and one in particular disappointed us and left us feeling disillusioned with them.
We viewed many properties and found we had to dig deeper on many of them, to discover their true worth.
There has been a 'feeding frenzy' in the island's property market for many months, and this has, I feel, affected the attitudes of some agents here.
However, we gained much experience of Hose Rhodes-dickson at Ventnor during our searches, having shown interest in three properties over a period of many months.
We could have been viewed as 'difficult buyers' by them, as we had very specific goals, did not at the time live on the island and examined each property very carefully using every method at our disposal.
Finally, we found our ideal home, Steve Martin supported our enquiries and final purchase in a very professional manner. He was, I felt, the most balanced agent we encountered, acting with no bias towards buyer or seller.
A special mention goes to Jackie in the Ventnor office, who was helpful, friendly and diligent at every step.
I would recommend the Ventnor office to anyone looking for property in the South East Wight area.

2022年11月9日
自発的なレビュー
Hose Rhodes Dickson - Ventnor ロゴ

Hose Rhodes Dickson - Ventnor からの回答

Dear Stephen,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Great team, great service.

We purchased a flat through HRD in Ventnor and could not recommend them highly enough. The team went out of their way to help us as unfortunatley our solicitors were very poor so Jackie & Emily went above and beyond and we can't thank them enough. Even after purchasing the flat, knowing it's a second home, they have offered to take keys if we had any builders going in if we're not there at the time. It was a cash sale and no chain and took a while but they were always on hand for questions and to push things along. Wouldn't hesitate to use them again for sale or purchase.

2022年11月21日
自発的なレビュー
Hose Rhodes Dickson - Ventnor ロゴ

Hose Rhodes Dickson - Ventnor からの回答

Dear Sharon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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