Banner for HotelRunner

HotelRunner レビュヌ 144

•
TrustScore 5段階評䟡の4

4.2

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

Hotels by HotelRunner Team, The minimum night restriction is not being properly enforced in the booking flow. Even though a minimum stay (e.g., 3 nights) is set, guests are still able to sele... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fiyat ve mÃŒsaitlik gÃŒncellemelerimizi hızlı bir şekilde acentelerimize aktarım sağlıyor. Bu sayede daha fazla acente ile kontrat yapıp satışlarımızı artırabiliyoruz. Otelimizin yönetimini kolaylaştırd... もっず芋る

5぀星のうち5の評䟡

The CM made our lives easier with global and local channels and brought business through Google Hotel Price ads. They just need to develop dashboard reports to be more effective to analyze OTA channel... もっず芋る

5぀星のうち5の評䟡

İnstead of using hundreds of different interfaces (expedia, booking, joly, agoda, ets, ...etc.) sending all your data over hotelrunners single interface saves time, prevent errors. A must for boutique... もっず芋る

䌁業が回答したした

䌁業情報

  1. 䌁業間サヌビス
  2. ゜フトりェア䌁業

HotelRunner に぀いお

圓該䌁業による蚘述

HotelRunner

HotelRunner is a global travel and hospitality technology platform building the digital and financial infrastructure of the travel industry. HotelRunner's all-in-one solutions across operations, sales, connectivity, and revenue management empower accommodation providers and travel agencies to grow with data-driven precision.

Connecting properties, travel agencies, and more, HotelRunner delivers seamless, tailored solutions that maximize revenue and unlock new growth opportunities. Expand into new markets, attract more guests, and boost bookings while enhancing the guest experience.

Interested? Discover how HotelRunner can transform your business and unlock its full potential.

Get a demo

Discover our plans

Solutions for properties of any size

圓該䌁業による蚘述

Channel Manager
Manage all your sales channels easily with the HotelRunner Channel Manager. Achieve seamless two-way connectivity, feeding all your channels simultaneously for maximum efficiency.
Booking Engine
Capture bookings and process payments directly through your website. Gain complete control over your guest experience from the very first interaction.
PMS (Property Management System)
Take control of your property with a powerful PMS designed to simplify your daily operations and increase revenue.

連絡先

Start your 14-day free trial! 🚀

Experience the award-winning end-to-end sales and management platform.

4.2

ほが満足

TrustScore 5段階評䟡の4

144件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち2の評䟡

Very limited in its functionality in particular to check out page

Hotels by HotelRunner Team,

The minimum night restriction is not being properly enforced in the booking flow. Even though a minimum stay (e.g., 3 nights) is set, guests are still able to select dates with fewer nights.

This creates confusion during checkout and disrupts the booking process, potentially leading to lost reservations.

Please investigate this issue, as minimum stay rules should consistently restrict the selectable dates for customers. At the moment, the user experience is not aligned with the needs of hospitality businesses, and it’s affecting our ability to operate efficiently.

Then customers need to click on two more unnecessary buttons to confirm rate before they can get on to the check out page, select rate, confirm rate.. its all very repetitive and heavily affect the flow. it should be as straight forward as a one click and directs them to payment.

2026幎4月13日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Hello,

We’re sorry to hear about your experience. Please contact us at support@hotelrunner.com so we can help resolve this quickly.

Regards,
HotelRunner Team

5぀星のうち1の評䟡

Competitor Analysis

I purchased a paid service called “Competitor Analysis” from HotelRunner, expecting valuable insights to help us compete with market pricing. Unfortunately, after the purchase, I realized that the service contained no meaningful data or actionable information.

I contacted their team to request a refund, but the experience was extremely disappointing. I received unprofessional responses such as the responsible person being out of town or unavailable, and no proper follow-up was ever provided. The same representative who called me multiple times a day during the subscription renewal process completely stopped responding once I raised this issue.

This level of service is far from acceptable for a company operating in this space. I regret purchasing this service and would not recommend it based on my experience.

2026幎2月1日
HotelRunner ロゎ

HotelRunner からの回答

Hi,

We're sorry for the delay! We'd love to help, so please send us a new email at support@hotelrunner.com, and we'll follow up on your case from there.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

Thank you for all

2026幎3月24日
HotelRunner ロゎ

HotelRunner からの回答

Merhaba,

Olumlu geri bildiriminiz bizim için gerçekten çok değerli. Sizinle birlikte bÃŒyÃŒmekten mutluluk duyuyoruz.

Saygılarımızla,
HotelRunner Ekibi

5぀星のうち5の評䟡

Excellent!

Excellent!

2026幎3月21日
HotelRunner ロゎ

HotelRunner からの回答

Hello,

We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

Harika ötesi bir otomasyon

Otel için herşey en ince ayrıntısına kadar dÌşÌnÃŒlmÌş harikan bir otomasyon...

2026幎3月21日
HotelRunner ロゎ

HotelRunner からの回答

Merhaba,

Değerli geri bildiriminiz için teşekkÃŒr ederiz. Platformumuzun size olumlu bir deneyim sunmasına ve iş sÃŒreçlerinize değer katmasına çok sevindik.

Saygılarımızla,
HotelRunner Ekibi

5぀星のうち5の評䟡

hotelrunner is friendly user channel manager

hotelrunner is friendly user channel manager.. property management system PMS helpful for small-mid-sized hostel and resort .
strong support online, helpful during occasional system bugs or error.

2026幎3月20日
HotelRunner ロゎ

HotelRunner からの回答

Hi there,

Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

Have been in partnership for 8 years


We have been in partnership for 8 years by now and we are happy to use hotelrunner services and tools. It help us a lot to manage our small hotel.

2026幎3月19日
HotelRunner ロゎ

HotelRunner からの回答

Hello Made Sudirga,

We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

Excellente

Excellente

2026幎2月23日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Hi there,

Thank you for sharing your experience. We’re delighted to know you are satisfied with our service and that it's delivering the results you need. We're here to support you as you grow.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

Perfect

Everything is very nice

2026幎2月16日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Hi there,

Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

Good and fast customer support

Good and fast customer support, a wide variety of agencies, ease of use, and smooth tracking of processes.

2026幎1月27日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Hello,

We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

As a new Hotel

As a new Hotel, from zero to finish line, HotelRunner crew became a hero. Thank them for their patience, understanding and helpful calls and e-mails

2025幎10月1日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Hi,
We truly value your positive feedback. We're dedicated to helping you achieve even more.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

A great solution for all

İnstead of using hundreds of different interfaces (expedia, booking, joly, agoda, ets, ...etc.) sending all your data over hotelrunners single interface saves time, prevent errors. A must for boutique hotels reception. Thank you hotelrunner.. Nilus Urla..

2026幎1月21日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Hi there,

Thank you for sharing your experience. We’re delighted to know you are satisfied with our service and that it's delivering the results you need. We're here to support you as you grow.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

This is my 3rd PMS and was the easiest


This is my 3rd PMS and was the easiest to implement. The customer service is great even though I'm in Central America and there is a large time difference.

2026幎1月20日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Hi there,

Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.

Regards,
HotelRunner Team

5぀星のうち5の評䟡

Hotelrunner ile ilgili ne zaman destek


Hotelrunner ile ilgili ne zaman destek rica etsek hızlı bir şekilde geri dönÌş yapılıyor ve özellikle destek ekibi çok kibar ve yardımsever çalışanlardan oluşuyor. Herşey için çok teşekkÃŒr ederiz.

2026幎1月9日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Merhaba,

Deneyiminizi paylaştığınız için teşekkÃŒr ederiz. Hizmetimizden memnun kalmanız bizi çok sevindirdi. Birlikte çalıştığımız sÃŒre boyunca size en iyi desteği sunmaya devam edeceğiz.

Saygılarımızla,
HotelRunner Ekibi

5぀星のうち5の評䟡

merhaba,

merhaba,
hotelrunner ile çalışmaktan memnunuz.Sorularımıza destek ekip tarafından çözÃŒm bulabiliyoruz.

2025幎12月19日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Merhaba,

Değerli geri bildiriminiz için teşekkÃŒr ederiz. Platformumuzun size olumlu bir deneyim sunmasına ve iş sÃŒreçlerinize değer katmasına çok sevindik.

Saygılarımızla,
HotelRunner Ekibi

5぀星のうち4の評䟡

KULLANIMI KOLAY HIZLI GERİ DÖNÜŞ YAPAN


KULLANIMI KOLAY HIZLI GERİ DÖNÜŞ YAPAN SORUN VE SIKINTILARDA EN IYI HIZMETI VEREN BIR SISTEM

2025幎10月1日
自発的なレビュヌ
HotelRunner ロゎ

HotelRunner からの回答

Merhaba,

Deneyiminizi paylaştığınız için teşekkÃŒr ederiz. Hizmetimizden memnun kalmanız bizi çok sevindirdi. Birlikte çalıştığımız sÃŒre boyunca size en iyi desteği sunmaya devam edeceğiz.

Saygılarımızla,
HotelRunner Ekibi

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報