I ordered my Flavel Misermatic fire & it was very easy to purchase online & arrived within 5 days.I had checked all was ok with the fire but unfortunately when my gas engineer came to fit it we found... もっと見る
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Our new gas heater arrived promptly, in fact a little earlier than scheduled. Luckily my husband was in to receive it. We are very pleased with our nice warm kitchen now and would recommend Drugasar A... もっと見る
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When looking to replace my fire I found the exact one I was looking for with this company. When I contacted them with a few questions they not only responded quickly, but also came back with some add... もっと見る
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Currently have a bioethanal stove on order which was ordered over a week ago and has yet to be dispatched and there has been no further communication or notification of a delay. Email has been sent an... もっと見る
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企業情報
当該企業による記述
House 2 Home Megastore is one of the UK's leading online suppliers of home & garden products offering free nationwide delivery on an extensive range of fires, fireplaces, stoves, garden furniture, BBQ's, Firepits, Rugs, Lighting and much more for traditional, modern or contemporary homes, catering for all tastes & budgets
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4.1
ほぼ満足
29件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Replacement Gas Fire
I ordered my Flavel Misermatic fire & it was very easy to purchase online & arrived within 5 days.I had checked all was ok with the fire but unfortunately when my gas engineer came to fit it we found one of the radients had broken.as it still fitted in the fire he said to carry on but I did email along with a photo to Customer service & they have very kindly sent replacements out no problem.Very pleased with my new fire.
2026年4月15日
自発的なレビュー
House 2 Home Megastore からの回答
Hazel, thank you for taking the time to write such a great 5-star review. We really do appreciate it and are pleased to hear you're happy with your purchase.
Ordered Gas Fire 13th February (states…
Ordered Gas Fire 13th February (states 7 to 10 days for delivery) I know things can get delayed etc, but I have emailed for an update twice and no reply, also telephoned no answer and cant leave message, but before I placed the order I rang again no answer, but within 5 minutes someone rang me back, seems once order placed lack of interest in calling back or replying to emails,just want to know when I can expect the order I placed in good faith, if keep being ignored will have no choice but to cancel payment with Bank
Lesley
2026年3月3日
自発的なレビュー
House 2 Home Megastore からの回答
Hi, apologies for the delay with your delivery. Please check your email as we have sent you an update on delivery, which is scheduled to take place with you tomorrow.
When looking to replace my fire I found…
When looking to replace my fire I found the exact one I was looking for with this company. When I contacted them with a few questions they not only responded quickly, but also came back with some additional advice. Throughout the purchase experience they have been helpful, responsive and I am more than happy with the fire, especially that it is now installed and looks fantastic.
Great products and an excellent company to deal with.
2025年8月7日
自発的なレビュー
House 2 Home Megastore からの回答
Jason, thank you for a fabulous 5-star review. We are pleased to hear you are very happy with your purchase. Your comments are really appreciated.
Slow order - poor customer service
Currently have a bioethanal stove on order which was ordered over a week ago and has yet to be dispatched and there has been no further communication or notification of a delay. Email has been sent and still no reply and cannot get through on the phone. The product has now gone out of stock online and I am unsure if this impacts my order or not. Ideally we wanted this stove in place for Christmas but are unable to order an alternative as unsure what is happening with this one and you have our money.
2025年12月3日
自発的なレビュー
House 2 Home Megastore からの回答
Amy, we tried to call you today regarding your order and left a brief voicemail, stating we would email you with an update, which we have now done. With regard to your order. At the time your order was placed, we indicated this item was in stock. The stock feed is linked directly to the manufacturer's stock. They have had some issues, and with the volume of orders at this time of year, the stock feed has been running behind on providing an accurate stock count because the stock allocation as orders come through is done manually. We were advised on Monday this week that they had no stock available to fulfil your order. However, we were advised that another container from overseas was due in mid-December, so we were waiting to get this confirmed before we came back to you with an update. Today we received another update stating that the shipment will not arrive until January 2026, so we are unable to fulfil this order before Christmas. Demand for all Bio Ethanol stoves has been huge this year, so much so that all our models are now out of stock, which is the case with many other retailers. We are really sorry about this, but the unexpected surge in orders left the stock feed lagging behind. We have tried every way we could to secure one of these for you, as customers sometimes change their minds and cancel, which frees up stock. If this happens, we will get back to you and let you know, as you are at the top of our list. In the meantime, we have processed a full refund for you, and you will receive a separate notification. Once again, our sincerest apologies. When products become so popular and sought after by so many, especially before Christmas, situations like this can occur and are beyond our control.
Fantastic company from start to finish…
Fantastic company from start to finish got to work straightaway and sell top quality fire surrounds at great prices cheaper by £500 off retail price of other Sellars amazing great companies do still exist thankyou
2025年11月28日
自発的なレビュー
House 2 Home Megastore からの回答
Michael, Thanks for such a fabulous review. We are glad you are pleased with your purchase and our service.
Highly recommended
This company has been excellent. The delivery was very good and communication amazing. Their helpfulness exceptional. Would definitely purchase from them again.
2025年10月15日
自発的なレビュー
House 2 Home Megastore からの回答
Wow, what a fabulous 5-star review. We can't thank you enough. We really appreciate this. Please enjoy the product you have purchased.
Absolutely appalling customer support…
Absolutely appalling customer support service & returns policy. Purchased an electric fire online from House 2 Home which on delivery it was discovered that this wouldn't fit into the actual fireplace despite the measurements. The fire remained in its package & intended to return & re-order and alternative free standing fire. However informed that this return was subject to a £99 administration fee in addition to the cost of collection. I was informed that the original fire that I ordered was discontinued even though it was still advertised & the amount promptly deducted from my account though this was eventually fully refunded! I should have charged them a £99 fee for the inconvenience! Appalling service & definitely would not be using this again.
2025年10月24日
自発的なレビュー
House 2 Home Megastore からの回答
The customer did purchase an Inset electric fire from us. This was unavailable, so they chose an alternative fire. Once they received the fire, they advised it would not suit their opening and asked if we could supply a spacer frame to make the fire fully outset. We promptly provided details confirming that we could supply this. But they subsequently decided to cancel the order.
We then provided details about the return of the fire, reminding them of the associated return costs, which were communicated by email and acknowledged by the customer before the order was processed and dispatched. So, we are surprised they have written this review, given that we had been so clear and transparent from the outset about the returns procedure for the item they ordered, which, as we say, they acknowledged by email.
Good service
Good service. Simple process well explained. Items arrived earlier than indicated.
2025年10月2日
House 2 Home Megastore からの回答
Jonathan, thank you for the great review. We do appreciate it.
Our new gas heater arrived promptly
Our new gas heater arrived promptly, in fact a little earlier than scheduled. Luckily my husband was in to receive it. We are very pleased with our nice warm kitchen now and would recommend Drugasar Art 2 to anyone.
2025年10月2日
House 2 Home Megastore からの回答
Heather, we are delighted to hear you are very happy with your purchase and that your kitchen is now lovely and warm. Many thanks for the great review!
House 2 Home Megastore からの回答
RSForever, Thanks for taking the time to write us a great review. We appreciate it very much.
Excellent from start to finish
Excellent from start to finish, great customer service & delivery on both occasions … highly recommended
2025年7月18日
House 2 Home Megastore からの回答
Barbara, We appreciate you purchasing from us on 2 separate occasions and are delighted to hear you are very happy with our service. Thank you.
House 2 Home Megastore からの回答
John, thank you for the 5 star review we are delighted to hear you are very happy with our service
VALOR BAXI BRAZILIA BALANCED FLUE WALL HEATER
Item was despatched quickly and arrived in excellent condition. The price was also great as it beat other sellers selling the same product.
2025年6月24日
House 2 Home Megastore からの回答
Helen, Thanks for taking the time to write us a great review. We appreciate it very much.
House 2 Home Megastore からの回答
Raymond, thank you for the 5 star review we are delighted to hear you are very happy with our delivery & service
Fantastic fire and excellent service
Fire is fab and the delivery service was excellent, called the evening before and the chaps were very careful with the marble surround and professional too.
2025年5月22日
House 2 Home Megastore からの回答
Jacqueline, We really appreciate you taking the time to write this great review. We are pleased to hear you were happy with our service and wish you many happy years of enjoyment from your new electric fireplace.
House 2 home
House 2 home . They went above and beyond. To sort the problem with the factory. Wans thay had my fire in stock. Shipped to me within days. Thank you to all .
Djpeet
2025年5月14日
House 2 Home Megastore からの回答
David, Thanks for taking the time to write us a great review. We appreciate it very much.
did exactly what it said on the can
2025年5月7日
House 2 Home Megastore からの回答
Steven, thank you for the 5 star review we are pleased to hear you are very with your purchase
First Class
Apart from the great price, the communication was first class from initial contact to delivery i would highly recommend this company
2025年4月7日
House 2 Home Megastore からの回答
Neil, thank you for the 5 star review we are pleased to hear you are very happy with our service
Excellent customer service
Excellent customer service, responded to all my emails very promptly
2025年4月14日
House 2 Home Megastore からの回答
Paul, thank you for taking the time to write us a very positive review we really appreciate it.
This item arrived on time well packed…
This item arrived on time well packed perfect condition thank you would recommend you to others
2025年4月4日
House 2 Home Megastore からの回答
Marie, Thanks for taking the time to write us a lovely review. We appreciate it very much.
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