Terrible company. Thermostatic tap broke after 8 months of installation. They’ve just wiped their hands of it saying it’s not covered and will sell a new valve to me. I see loads of reviews with a sim... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After some research in trying to find a 12.5mm dia. flexible shower hose in 'gold' I was pleased to find one supplied by Enki, This was duly ordered online and received within 36hrs, a very efficient... もっと見る
I ordered a thermostatic bath/shower mixer tap about midday on Saturday and it arrived perhaps 175 miles away late Sunday morning. I’m pleased with the product and impressed with the speed of delive... もっと見る
All equipment came without intructions. The taps came faulty and we had to get them exchanged and the shower didn’t work. Products were poorly made and we had constant issues. Do not order from... もっと見る
企業情報
HOUSE OF ENKI について
当該企業による記述
We are proud to be a family-run business based in the UK, providing premium designer kitchen and bathroom furniture and fittings. Our wide range of high-quality, stylish products offers something for every taste at an affordable price and provides you with the ultimate choice in style, colour and design to help you create the bathroom of your dreams.
We are committed to selling high-quality bathroom and kitchen fittings at affordable prices. All of our products are superbly made by personally sourced suppliers. We offer excellent customer service, fast and reliable delivery and a direct and secure online shopping experience.
連絡先
8 Swinbourne Drive, Springwood Industrial Estate, CM7 2YP, Braintree, 英国
- 08000868793
- support@houseofenki.com
- houseofenki.com
2.7
期待以下
456件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great for shower cartridge
I ordered a shower cartridge, turned out to be the wrong one, sent a photo of the old part, they identified and replaced it with the right one. Speedy excellent service
2023年3月1日
Amazing after care
I had a problem with my shower valve an their customer service was perfect in resolvling the problem. I highly recommend
2023年2月11日
New shower riser set
Great product description with exact dimensions on the website and fast delivery. I would definitely shop here again.
2023年3月1日
Really fast dispatch and delivery
Really fast dispatch and delivery, great value, great quality
2023年3月11日
Great stuff at reasonable prices
Great stuff at reasonable prices, saved a few £100 on a shower
2023年3月1日
Prompt delivery product appears to be…
Prompt delivery product appears to be of good quality (time will tell ).
Works perfectly on installation 13/03/23 hence review delay.Thanks for your excellent service
2023年3月13日
Beautiful products for great prices and…
Beautiful products for great prices and super fast delivery. Really impressed
2023年3月13日
I ordered my taps in the afternoon and…
I ordered my taps in the afternoon and they arrived the day after, excellent product and well packaged. Would def recommend
2023年3月1日
Product fit for purpose
Product fit for purpose, ease of transaction process, delivery as promised.
2023年2月28日
I got what I paid 4 it was good
2023年2月28日
Quick delivery well packaged to avoid…
Quick delivery well packaged to avoid damage exactly what needed as getting a 3/4inch top outlet elsewhere was hard to find also very well made unit and competitive price
2023年2月25日
Terrible customer service
Finally got a refund for a tap that was delivered to the wrong address. It was my fault for not properly checking the postcode on the autofill they have on their address form, but they will not take phone calls, only operate via text message, and refused to help at all with retrieving the package from the random address their courier had delivered it to. I was told, via text message, the olnly thing I could do was to drive to the address myself and ask for the tap. Luckily the person who took delivery was honest and contacted Enki to organise to return it to them. Only then did Enki offer me a refund. So from a customer service point of view, terrible. Won't be using them again.
2023年2月23日
HOUSE OF ENKI からの回答
Hello,
I am sorry to hear you are not happy with service provided by us.
Once order is delivered to shipping address which is provided to us at the checkout, we are very limited to what we can do in the circumstances at that stage.
Luckily the person who accepted delivery at the address realised the mistake and contacted us. We therefore were able to arrange a successful collection of the parcel and a refund was processed without any delays.
Once you contact us by chat or by e-mail we aim to respond as soon as possible (usually within 30mins to an hour and no longer than 24 hours). Once we have your case open please note that our team are working on a solution and will get back to you as soon we have additional information.
Once again apologies for any inconvenience caused.
Best wishes,
Sandra
Luxury shower
Excellent service, luxurious shower, looks and feels very high quality and good price. Standard delivery and received product next day!
2023年2月10日
Fantastic quality Tap with super quick…
Fantastic quality Tap with super quick delivery. Great price.
2023年2月27日
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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