According to tracking the item was delivered at 14:30. There is no item to be found at now 20:00 hrs. Deliverer is either lying or package was lifted which is highly unlikely.
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
I just used my firepit for the first time. It added a great ambiance to our outdoor dining table and surprising threw off some pretty impressive heat. The kicker was roasting marshmallows for smores f... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Why is the ethanol burning so fast, Iâm having an issue with it burning off within 25 to 30 minutes, Iâm using a lot of ethanol, Iâve gone thru two bottles this morning within less than an hour, is t... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Same as others. Company is a joke. Ordered a fire pit on Dec 15 paying extra for the âguaranteed delivery by Christmasâ option with item not received and no tracking updates. Last update was Dec 16 la... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
At Houswise, weâre redefining the way people connect. Our tabletop fire pits arenât just about warmthâtheyâre about bringing people together in a way thatâs effortless, stylish, and safe. What makes us different? Unlike traditional fire pits that are bulky, smoky, and limited to outdoor use, our sleek, modern tabletop fire pits fit anywhereâwhether it's a cozy living room, a balcony, or a backyard. They set up in seconds, require zero maintenance, and burn with absolutely no smoke or smell thanks to our clean-burning Bio Ethanol Fuel. Each fire pit is crafted from premium materials, designed to create instant ambiance without the hassle of ash, firewood, or lingering odors. Plus, with our SâmoreStation Board, we make classic fireside treats easier and more fun than ever. At Houswise, we believe in quality, safety, and making memories. Thatâs why we back our products with a 90-day satisfaction guarantee and a customer support team thatâs always ready to help. Upgrade your space, spark great conversations, and experience the magic of fireâwithout the mess. Houswise: Warmth. Style. Connection.
é£çµ¡å
3.2
ãŸããŸã
158件ã®ã¬ãã¥ãŒ
ãã¬ãã£ããªã¬ãã¥ãŒã® 94ïŒ ã«åçããŠããŸã
éåžž1é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
I had quite a few questions and gotâŠ
I had quite a few questions and got answers for them all. Great customer service. I love mine. 45 min. of relaxation.
2026幎4æ2æ¥
Houswise ããã®åç
Hi Susan,
Weâre so glad our team was able to answer all your questions and support you along the way.
Hearing that youâre enjoying those 45 minutes of relaxation truly makes our day. Thatâs exactly the kind of cozy moment we hope to create.
Thank you so much for choosing Houswise and for sharing your experience with us!
Warmly,
Sara from Houswise
Fabulous
Love my fire pit and that I can use it indoors! I recently got the extender and I love that as well
2026幎4æ2æ¥
Houswise ããã®åç
Hi Kristin,
Thank you so much for your lovely message. Itâs wonderful to hear how much youâre enjoying your fire pit, and even more that the extender has made it even better for you.
We love knowing itâs creating a cozy experience indoors, exactly how it was meant to be.
Warm regards,
Angelica from Plateful
According to tracking the item wasâŠ
According to tracking the item was delivered at 14:30. There is no item to be found at now 20:00 hrs. Deliverer is either lying or package was lifted which is highly unlikely.
2026幎4æ1æ¥
Houswise ããã®åç
Hello Kirk,
Thank you for bringing this situation to us,
We deeply apologize for the issue and we have contacted you by email with the information of the replacement order.
Thank you for the opportunity to make this right,
Raul From Houswise
A+ Customer Service
Customer service was very responsive and accommodating.
2026幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Cassandra,
Weâre so happy to hear our team was responsive and accommodating. Thatâs exactly the kind of support we strive to provide.
We truly appreciate your kind words.
Thank you so much for choosing Houswise and for sharing your experience with us!
Warmly,
Sara from Houswise
I cancelled my subscription !!!!
I cancelled my subscription !!!!! And you sent another order!!!!! I do not want this order please stop it n credit my account know
2026幎4æ1æ¥
Houswise ããã®åç
Hi Robert,
Thank you for bringing this to our attention.
We apologize for this experience, we will be in contact with you as soon as possible in order to solve the issue.
Thank you for the opportunity to make this right.
Best regards,
Raul From Houswise
Great customer service
Great customer service. Thanks so much!
2026幎3æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Cookie,
Your support truly means a great deal to our team, and weâre grateful you took a moment to share your experience. Itâs always encouraging to know our efforts are appreciated.
If you ever need any assistance, we are always happy to help.
Warm regards,
Angelica from Houswise
Am updating my former review where IâŠ
Am updating my former review where I expressed my frustration at being sent too many firepits, being expected to foot the cost to return them, and then being told by bot after bot, or AI responses, that my refund had gone through from Housewise, when it had not. Finally and at long last, a human being responded, with great apology, and facilitated the refund pronto. So I did want to add, eventually after much ado, the company engaged human interaction to provde actual customer service. For that, I am grateful and updating my review....
2026幎3æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi C. Q.,
We truly appreciate you taking the time to update your review and share your experience. Your feedback means a great deal to us, and we are grateful for the opportunity to make things right and assist you directly.
If you ever need any assistance, we are always happy to help.
Warm regards,
Angelica from Houswise
VeryHAPPY WITH PRODUCT AND SERVICE MEETâŠ
VeryHAPPY WITH PRODUCT AND SERVICE MEET ALL GOOD STANDERS , WHAT YOU DOT GET ANYMORE BUT GOT IT WITH HOUSWISE VERY HAPPY IN THE ENDð
2025幎12æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Simone,
Your message truly made us smile. Weâre so glad to hear the product and service met your standards and that you felt well taken care of.
Providing the kind of experience that feels rare these days is exactly what we strive for, so your words mean more than you know.
Thank you so much for choosing Houswise and for sharing your happiness with us!
Warmly,
Sara from Houswise
I absolutely love my fire pit
I absolutely love my fire pit. I have emailed for help and the response has been quick and always helpful.
2026幎2æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Gale,
Thank you so much for taking the time to share your experience. It truly means a lot to our team to know that youâre enjoying your fire pit and feel well supported whenever you reach out.
Weâre grateful for your trust and for being part of our community.
Warmly,
Angelica from Houswise
The staff at Houswise are very helpful and responsive
The staff at Houswise are very responsive to any questions/concerns that you have and quickly addressed the problem that I had with the shipping company.
We look forward to being able to use our fire pit for many years to come!
2026幎2æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Karen,
Weâre so happy to hear our team was able to quickly address your concerns and assist with the shipping issue. It means a lot to us that you felt supported throughout the process.
Weâre excited for you to enjoy your fire pit for many years to come, and weâre grateful for your trust in us. If you ever need anything else, weâre always here to help!
Thank you so much for choosing Houswise and for sharing such a kind review!
Warmly,
Sara from Houswise
They didnât try to fix the problem
I ordered the tabletop fire pit in black. I received the wrong color. I contacted Housewise by email and this is the reply I got:
âHi Michael,
Thank you so much for reaching out, and I truly appreciate your patience.
I took a careful look at your order, and I see that you selected the Black option. At the time of your order, unfortunately, we didn't have the Black available in stock, so we shipped the Dark Green as a substitute. We truly apologize for any confusion this may have caused.
If you have any other questions or need further assistance, Iâm always happy to help.â
Does that sound like they are trying to help me the best they can? I donât think so.
2026幎2æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hello Michael,
Weâre very sorry for this experience. This is definitely not the level of service we aim to provide our customers.
We sent you a request through Trustpilot so we can gather a few additional details and properly proceed accordingly, please reply there with your order number or the email address used to place the order.
We want to make this right and resolve everything for you as quickly and smoothly as possible.
Warm regards,
Raul from Houswise.
Customer Service is horrible
The only way to contact them is through email. I ordered the package that included 3 bottles of fuel. I only receive 1. This would have been the 99.00 package. I paid 130.00. the email only said that I got what I ordered which was the basic package. I like the fireplace, but I don't enjoy being lied to after being ripped off.
2025幎12æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Suzanne,
Thank you for bringing this situation to us. Iâm truly sorry for this experience you had with your fire pit set order.
Weâve just sent you a request through Trustpilot so we can gather a few additional details and properly proceed accordingly, please reply there with your order number or the email address used to place the order.
We want to make this right and resolve everything for you as quickly and smoothly as possible.
Warm regards,
Raul from Houswise.
I am still waiting on my fuel andâŠ
I am still waiting on my fuel and extender. It has been so horrible trying to communicate with them. I have received a 30% discount on my order, but at this point that only covered the fuel I have yet to receive. The fire pit is of no use without the fuel. Don't order from them. Don't do it. To pay almost $300 dollars and get $79 back is a rip off. Again, I still can't use the pit bc I do not have the fuel. I have asked them to contact the Carrier who has my product to have them redeliver bc apparently they tried to deliver in an ice storm. SmhâŠ..
Oh by the way, I ordered this to deliver bf Christmas 2025.
2026幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Michele,
Thank you for bringing this to our attention. We deeply apologize for this experience this is certainly not the level of service we aim to provide.
Please know we have reached out to you via email to work toward a solution without any further delay.
We truly appreciate the opportunity to make this right.
Kind regards,
Raul from Houswise
Impressed
I just used my firepit for the first time. It added a great ambiance to our outdoor dining table and surprising threw off some pretty impressive heat. The kicker was roasting marshmallows for smores for a little after dinner treat! I will definitely look into purchasing the fuel extender feature as I will be using this fire feature a lot more!
2026幎2æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Danny,
Weâre thrilled to hear the fire pit added such a great ambiance to your outdoor dining table and that it provided plenty of warmth. Roasting marshmallows for sâmores sounds like the perfect after-dinner treat!
Weâre also glad to hear youâre considering the fuel extender. It really makes a difference for those long, cozy evenings. Weâre so happy youâre enjoying the fire pit, and we canât wait for you to make even more memories with it!
Thank you so much for choosing Houswise and for sharing your experience with us!
Warmly,
Sara from Houswise
your product is simple and an ease toâŠ
your product is simple and an ease to fuel, light and enjoy. My only suggestion is I would love to have the metal lid to "snuff" the fire be magnetic so that it fit tightly on the firebox.
2026幎2æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi John,
Weâre so glad to hear youâre finding the fire pit simple and easy to fuel, light, and enjoy. Thatâs exactly the experience we aim to create.
We also truly appreciate your suggestion about a magnetic snuffer lid. Thatâs a great recommendation, and feedback like yours helps us continue improving our products. Thank you for taking the time to share it with us!
Warmly,
Sara from Houswise
The items were exactly what I orderedâŠ
The items were exactly what I ordered and I'm satisfied.
2026幎2æ2æ¥
Houswise ããã®åç
Hi Elfreida,
Weâre so glad to hear everything arrived exactly as expected and that youâre satisfied. Thatâs always our goal.
We truly appreciate your support and kind feedback!
Warmly,
Sara from Houswise
Why is the ethanol burning so fast
Why is the ethanol burning so fast, Iâm having an issue with it burning off within 25 to 30 minutes, Iâm using a lot of ethanol, Iâve gone thru two bottles this morning within less than an hour, is this normal or should the pad that you have at the bottom be thicker. Please advise as I really like the fireplace.
Thank you
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Sandy,
Thank you so much for choosing Houswise and for sharing this with us. Weâre really sorry to hear the ethanol is burning faster than expected, especially since youâre enjoying the fireplace.
Burn time should typically be around 45 minutes to 1 hour when filled to the MAX line and used with the ceramic wool insert properly in place. Since we don't have access to your email here, please reach out to us at hello@houswise.com so we can share a few helpful tips and make sure everything is set up correctly for the longest burn time possible.
We truly appreciate you bringing this to our attention and weâre here to help make it right.
Warmly,
Sara from Houswise
Fast shipping Nice product!
2026幎2æ2æ¥
Houswise ããã®åç
Hi Keith,
Weâre so glad to hear your order arrived quickly and that youâre enjoying the product. Simple and smooth is exactly how it should be.
We truly appreciate your support!
Warmly,
Sara from Houswise
I absolutely love tabletop burner.
I absolutely love tabletop burner.. It's pretty, I love that there's no smoke or fumes.
I do wish that the fuel lasted longer, I have read that there are extenders and I will look to purchase one
2026幎2æ2æ¥
Houswise ããã®åç
Hi Cindy,
Weâre so happy to hear you love your tabletop fire pit and that youâre enjoying the clean, smokeless experience. Thatâs exactly the kind of effortless ambiance we hope to create.
Youâre absolutely right, the Flame Extender can significantly increase burn time and make those cozy moments last even longer. We think youâll love the difference it makes. Thank you again for your kind words and support!
Warmly,
Sara from Houswise
We love our tabletop fire pitâŠ
We love our little tabletop fire pit from Houswise! Itâs perfect on our coffee table! The blue and orange flickers are calming and mesmerizing to watch, after a long day. This company is very responsive if anything goes awry in your order. I later ordered a dozen bottles of Bio Ethanol fuel that got lost and returned. When I called about it, they immediately sent out a new order for me! Enjoying a fire tonight! Thank you Houswise!
2026幎2æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Houswise ããã®åç
Hi Lori,
Weâre so happy to hear your tabletop fire pit has found the perfect spot on your coffee table. That calming, mesmerizing glow is exactly what we hope it brings.
Weâre also really glad we could quickly make things right with your fuel order. Your patience and kind words truly mean so much to our team. Enjoy your fire tonight, and thank you again for your support.
Thank you so much for choosing Houswise and for sharing such a lovely experience with us!
Warmly,
Sara from Houswise
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã