From walking into the Chester store, right through to delivery, the service received from HSL has been exemplary. The furniture was bought for parents (in their 90’s) and the staff never rushed th... もっと見る
所在地
所在地を変更Sealand Road, Unit 28, Greyhound Retail Park, CH1 4QG Chester, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thank you to Florentine from the Chester Branch of HSL. Thank you for being so patient and for listening to our needs and matching them so accurately to the Ripley range. We didn't feel rushed or in t... もっと見る
Libda our sales consultant was fantastic and went out of her way to help us find the right solution, there was no pressure to buy she encouraged us to take time to decide. When we realised the next da... もっと見る
Excellent service in store, lots of information and choice to take in but the salesman Richard was wonderful. Great communication from them after ordering and pre delivery. The delivery guys Craig and... もっと見る
企業情報
HSL Chairs - Chester について
当該企業による記述
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
当該企業による記述
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
連絡先
Sealand Road, Unit 28, Greyhound Retail Park, CH1 4QG, Chester, England, 英国
4.8
優良
98件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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excellent staff at showroom visit
2026年7月28日
Staff knew their product and were both…
Staff knew their product and were both patient and helpful. Would recommend to friends
2026年7月28日
The staff couldn’t have been more…
The staff couldn’t have been more helpful. They helped me find what I needed without rushing me, Fallon was friendly, polite and professional, nothing was too much trouble. The whole experience from start to finish was great. I would highly recommend HSL
2026年7月28日
自発的なレビュー
Customer service
Customer service. Friendly but not over the top.
Plus the chair sold itself.
2026年7月18日
Fantastic Customer Service!
From the moment my wife and I walked into the store, we couldn’t have been made to feel more welcome by the lovely staff! The offer of a complimentary tea or coffee whilst we browsed was most welcome, which we enjoyed whilst trying out several sofas and chairs. The staff left us to browse at our leisure, but were always at hand when we needed assistance and were extremely helpful and knowledgeable. We’d initially walked in just to browse, but ended up walking out having placed an order for two Ercol sofas! I really couldn’t recommend HSL more highly and would like to thank them for their service and hospitality!
2026年7月13日
Friendly help full staff not to pushy
2026年7月13日
Excellent service from staff at Chester…
Excellent service from staff at Chester branch and friendly. very pleased with the rise and recline chairs that we purchased, Delivery time was very reasonable and advised time and date of delivery, Delivery went smoothly and on time.
2026年5月30日
自発的なレビュー
Excellent customer service
No pushy sales person, great products caring, patient friendly member of staff (lovely Carol in the Chester store)
2026年7月3日
Caring, well skilled and helpful
Amy and all the staff at Chester were very caring and helpful. I had already got a good idea which chair I wanted so that made things easy. However everyone was very friendly and it was a pleasure to meet them all.
There was a slight hiccup about delivery but this was dealt with very professionally by the Head Office.
I am absolutely delighted with my chair and would recommend HSL to everyone.
2026年7月2日
Friendly helpful efficient.
2026年7月2日
自発的なレビュー
Excellent
Excellent. Arrived when they said it would so no hanging round and Paul and Sean took great care. Definitely recommend
2026年6月22日
自発的なレビュー
A good ecperience
The staff were really helpful and made good suggestions. Another plus was the, ease you could tailor your needs within each range
2026年6月10日
Excellent and friendly service
Excellent and friendly service from Fallon in Chester. Just wished HSL offered its own in-house recycling of old furniture when they deliver new items.
2026年5月20日
The friendliness and professionalism of…
The friendliness and professionalism of the staff, and of course the chairs. I went in looking for a stressless recliner and bought a Himolla instead.
2026年5月11日
good service from David and Fallon
good service from David and Fallon - In particular David went extra mile to find me the chair I wanted with delivery within a few days.
This was important to me as other stores I tried gave me 10 weeks delivery
so many furniture outlets don’t carry stock to reduce working capital however many buyers like myself don’t want to wait forever for furniture we have chosen - this time you win because you had the stock - well done
2026年5月18日
自発的なレビュー
Delighted with our furniture
Delivery was on time, Chris and Terry were very efficient and friendly, told us how long assembly would take, and left all furniture in place. All packaging was removed. The furniture is comfortable solid and well made, we are delighted with our new furniture!
2026年5月6日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
HSL Chairs - Chester からの回答
Good afternoon,
Thank you for your review.
I am sorry to hear that you have not had a positive experience.
If you would be kind enough to email me with your order details so that I can look into your concerns.
Kind Regards,
Simon
Customer Care Team Leader
simon.watson@hslchairs.com
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