Great experience end to end. Both in store and with delivery team. Sofa arrived way ahead of planned delivery date - with plenty of warning - chaps delivering ( Alex and dene) were incredibly polite a... もっと見る
所在地
所在地を変更Stirling Road, Clifton Moor, YO30 4WZ York, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From start to finish the staff at HSL were knowledgeable and helpful, not at all pushy leaving me to wander around the store to try different chair models. On the day of delivery I was contacted by Al... もっと見る
The experience of buying an HSL chair was very easy. We visited the York showroom and met by a consultant. She asked our requirements and showed us several different models. She checked out height a... もっと見る
Amazing service from beginning to end. So pleased with our chair and Craig and Lee who delivered it and explained everything to us. Would thoroughly recommend this company. Thank you.
企業情報
HSL Chairs - York について
当該企業による記述
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
当該企業による記述
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
連絡先
Stirling Road, Clifton Moor, YO30 4WZ, York, 英国
4.8
優良
152件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Efficient and caring service
Diane in the showroom spent time making sure I chose the chair that suited me best and was extremely helpful.
Alex and Tom who delivered the chair were very efficient and explained the workings of the chair very carefully for me.
2025年8月31日
自発的なレビュー
First Class
Delivery team rang with an estimated time of delivery. Damion and Carl P arrived dead on time with our new Stressless chair, which they carried round to the back of our house to place in the conservatory. They were friendly, courteous and efficient.
First class.
2025年9月1日
自発的なレビュー
home visit for new chair
John and Jacquie from stockton
Excellent service
Very helpful and understanding
Polite and respectful
2025年8月21日
自発的なレビュー
well made and Damien and Carl …
well made and Damien and Carl explained everything very well and cheerful
2025年8月27日
自発的なレビュー
Staff at HSL York were very helpful…
Staff at HSL York were very helpful when purchasing the chair and the delivery was on time and delivered by 2 pleasant and helpful gentlemen
2025年8月22日
自発的なレビュー
Overall great experience though had to…
Overall great experience though had to wait 14 weeks (advised it would be 6-8 weeks) for delivery due to a mix up at HSL. Made enquiries after waiting 8 weeks and took another 7 weeks to arrive as the item is bespoke. HSL(Simon) was very polite however, knocked money off as compensation and the quality of the product is excellent.
2025年8月4日
自発的なレビュー
Visited HSL York - Outstanding Service
Visited HSL with my parents to help them order new chairs. We were assisted by Diana at the York store who was extremely helpful and considerate and caring to our needs as my dad has dementia. The process from end to end to order 2 new chairs was seamless and I would highly recommend HSL and particularly the York store. This is our 2nd visit to this store and both times it has resulted in successful purchases. Thank you for you outstanding customer service and understanding. Diana was very understanding, knowledgeable and easy to get along with.
2025年8月2日
自発的なレビュー
Great service 👏 Highly recommend.
Earlier this year, I took my mum to HSL at York to purchase a new riser recliner chair. We were looked after very well by Diana and my mum is thrilled with her new chair. Very good customer service and high quality furniture.
2025年3月27日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The new system is not working
Every person I spoke to was very polite and tried to be helpful. However their new system let them down. The chairs that I ordered didn’t arrive within three days as promised.They seemed not to have my order, I had to explain my problem over and over again.When they did arrive they had different hand sets,no instructions , no arm protection , no care kit,Altogether l was very disappointed.I ordered these chairs for my husband on his return home from hospital and they arrived over a week later.l have now accepted a price reduction .l would not use. this company again.
2025年7月14日
HSL Chairs - York からの回答
Good Evening, thank you for taking the time to leave your review. I am sorry to hear of the issues you experienced. I have all the information I require to look into this further.
Regards
Sharon Sanderson
Head of Customer Care
Delivery of chairs and assembly was spot on.
Delivery of chairs and assembly was done on time, speedily and efficiently.
Pleasant and courteous staff , Damion and Carl P.
2025年7月25日
自発的なレビュー
Visited the HSL shop in York
Visited the HSL shop in York to purchase a recliner riser chair. Had a great experience helped by all the team there, but especially made special by Diana.
Could view and try different chair designs and amazed by there being a number of chair sizes. Found one that was just right. Thank you HSL and Diana.
2025年7月26日
自発的なレビュー
Meeting the Tim was a wonderful…
Meeting the Tim was a wonderful experience, he was very caring and helpful and I’m positive I got the right chair for me. I’m so pleased.
2025年7月10日
Brilliant job.
Damion and Carl delivered our new sofa today.
Professional, courteous and polite, simple as that.
2025年7月17日
自発的なレビュー
Good customer service …
Good customer service in store when purchasing our Stressless chair.
Great delivery times, purchased on the Sunday, received a phone call the day after to arrange delivery for the Thursday afternoon.
2025年7月7日
Excellent customer service at the store
Excellent customer service at the store
Not received item so too early to give a complete review
2025年7月2日
The Manager at York store Ollie could…
The Manager at York store Ollie could not have been more helpful and accommodating. Really good experience.
2025年6月25日
Firm that cares for its customers
Helpful knowledgable staff. Gave space to look around not pushy. Delivery was on time and handled with care. Backup for a broken zip has been handled well and without any hassle
2025年6月17日
HSL visit
Visited my disabled son which saved him a visit to a store.
The advisors were very patient .Explained everything to my son .Both of them were really lovely .I would recommend the service and the chairs .They couldn’t be bettered .
2025年6月17日
Constructive advice
Constructive advice, friendly attentive service, a very positive experience.
2025年6月11日
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