Hubble Connected レビュー 1,150

I had an issue with my cameras after a payment failed. I contacted Hubbleconnected customer service and received a timely response. It was no fault of Hubbleconnected but with my bank. Very polite and listened to my concern to help resolve the issue. Everything is now back to working order and they even responded after all was corrected. For my experience, customer service was satisfactory.

The worst company for baby monitors I've bought the second time same company to monitor my baby in his room and they just dead after 1 month after buying...camera offline...if I'm pressing reset is dead that button!Waste of money!

It's all around very helpful . Thank you. You are appreciated.

The Video quality is very bad!
Everything costs money...

First twin premium nursery monitor didn’t work - it wouldn’t connect to the online app as the camera don’t get into pairing mode
They gave a replacement unit. Exactly same issue.

Debating whether to fight still or give up

Can't get one of my cameras to work

No contempla el juego de cámaras que compré y no hay otra opción para configurarlas desde mi celular

The best thing we did with this system is put it back in its box and put up our new monitor(which works wonderful)! It's a joyous day because after writing this review I get to delete the app!!! Enough was enough. Believe the reviews...they are not AI or otherwise fake. This company and product are an absolute waste of time and money! The positive reviews haven't had the product long enough--their issues will start before long.

Do not buy from this company, our unit hardware is faulty which they have admitted to and I have in writing but they have said they are not willing to do anything about it. I've provided all the proof but they don't know what customer service is.
The camera constantly disconnects from the main unit, you can only down load the app on certain devices.

Never buy from this company they need shutting down!!!

Awful products and awful service

My monitor will not connect to the app. I have been trying since the day after I bought it November 19th to get them to replace the defective product. And these not so bright individuals keep asking me to send a video of me not being able to connect the device to my phone app, after me telling them repeatedly I only have my phone to record! Do not buy their products!

Do not waste your money. This is our second monitor in 11 months. Both were great to begin with and then about 6 months in, it just stopped coming on. We returned and the same has just happened to this one. Tried to repair, reboot etc but nothing. No point contacting Hubble as reviews say it is shocking. Very unreliable and the battery life says 5 hours. Well if you don’t keep it plugged in, which can drain the battery, then you are woken to a loud annoying bleeping sound so can’t win. Have to have it plugged in all the time and then stops working. Do not buy!!!!!

Camera stop working. It does not pair anymore.

I love everything about it it has not lie lullabies I'm looking up with my daughter that's on hospice

Could use more futures

App constantly offline. Endless connection problems. No way to contact support beyond email. Wish I had bought another device. Stopped working completely on the app today.

Had nothing but problems with my device since purchase, only had for a year and constant disconnection and having to sort it now tonight device completely stopped working only a year having this, not even coming on so now without a monitor, put up with this rubbish too long. Would not recommend to anybody is good for first few months then just goes faulty on its own, not reliable and good!

Love these so amazing

An expensive camera that works intermittently. We have had to reset ours on average twice a month because the “camera is offline” with no plausible reasoning. It captures ‘events’ such as the sensitivity of light changes from outside (when it’s not facing nor near the window) yet it misses key moments like when you put them down or when they wake up. The temperature reading only works sometimes. We’ve just bought a much cheaper indoor Ring Camera to replace it - at least that’s reliable!

Only working half the time

I got the HubbleClub twin deluxe and have had nothing but problems with no help from HubbleClub.

One camera on won’t enter pairing mode even after rebooting, sticking a paper clip in to factory reset, etc etc. The response I got when reaching out to support was to try everything I’d already tried and that should work but if it didn’t, feel free to reach out again. So I’ve only had 1 out of 2 cameras working, annoying but not the end of the world.

Final straw is that the app simply stopped working. I can see our child on the parent unit but the app has an error that says “issue connecting. Try refreshing a few times and restart if that doesn’t work.” When you restart the same thing happens. Reaching out to support is useless as their SLA is 24-48 hours.