Hussle からの回答

2026年6月2日

Hello,

Thank you for taking the time to share your feedback. I am glad to hear the pass itself has worked well for you, but I am sorry the pricing and discount did not feel as expected.

To clarify, the Bupa offer gives eligible customers 40% off the standard Hussle Monthly+ Pass price. The Monthly+ pass is not the same as joining one gym directly. It gives access to a chosen venue, plus other included venues on Hussle at the same price point or below, so the pricing is not always directly comparable with a single-venue membership bought from the gym itself. This information is available on both the Hussle website and the Bupa activation page.

The Hussle pass is designed around multi-venue flexibility rather than direct membership with one club. That said, I do understand that if you mainly use one gym, a direct membership may sometimes feel like the better fit.

Regarding the payment after updating your card, we would need to check your account to understand exactly what happened. Based on the information provided with this review, I am unable to locate your Hussle account, review the payments, or confirm whether you contacted our support team about this matter. Can you please contact the support team at info@hussle.com so they can look into this properly for you.

Thank you!

Best wishes,
Hussle

Hussle からの回答

2026年6月2日

Hi Sarah,

Thank you for taking the time to leave a review. I am sorry there was confusion around the pass and cancellation process, but I am glad our support team was able to help and arrange the refund for you.

At checkout, we show the pass price, renewal details and cancellation information. After the pass is purchased, an automated confirmation email is also sent with the key details, including the cancellation policy.

Customers can also cancel directly from their Hussle account without needing to contact support, although our team is always happy to help if anything is unclear.

Thank you again for your feedback. I appreciate you recognising the help you received from our team.

Best wishes,
Hussle

Hussle からの回答

2026年6月2日

Hi Dipa,

Thank you for taking the time to share your feedback. I am sorry to hear the Monthly+ pass did not feel like the right fit for you.

The Hussle Monthly+ pass is designed to give access to a chosen venue, plus other included venues at the same price point or below. It is different from joining one gym directly, and it can be better suited to customers who want flexibility across multiple locations rather than access to one specific venue only.

Facilities and activities can vary by venue, so we ask customers to check each venue profile before visiting or purchasing. The profile shows the icons for what is included, such as gym access, pool access, health facilities or classes, along with any booking notes or special instructions.

I also appreciate your comments on pricing. The Monthly+ pass includes access to multiple participating venues within the relevant price level, so it is not always priced in the same way as joining one gym directly. For some customers that flexibility is valuable, while for others a direct gym membership may be a better option.

Thanks again for your feedback. I am sorry this was not the right option for you on this occasion.

Best wishes,
Hussle

Hussle からの回答

2026年6月2日

Hello Tomasz,

Thank you for your review. I am sorry to hear something may not have worked as expected.

I have checked your account and can see that the pass purchased was used at the venue on 21 May 2026. I also couldn’t find any recent support requests linked to your email address or Hussle account, so I am not able to see what issue you experienced from the review alone.

If you still need help, please contact our support team at info@hussle.com and they’ll be happy to help.

Best wishes,
Hussle

Hussle からの回答

2026年6月2日

Hi Sarah,

Thank you for your review. I am sorry to hear you had trouble at checkout, I understand how disappointing that can be.

Hussle passes are purchased through our website, rather than directly in the app. The app is mainly used after purchase to help customers access and manage their pass.

There are also some checks that may need to be completed before a purchase can go through. Depending on the pass or offer selected, this can include eligibility checks, payment security checks, and 3DS authentication where required. These checks are in place to help keep customers and payments secure, but we appreciate they can feel frustrating if something does not complete as expected.

As no email address was provided with this review, I am unable to check whether you have an account or whether a support request was raised. If you still need help, please contact the support team at info@hussle.com and they will be happy to help.

I also want to reassure you that Hussle is a legitimate platform used by thousands of customers to access venues across the UK, and I am sorry this experience left you feeling otherwise.

Best wishes,
Hussle