hvac.place レビュー 

Had issues getting order completed and sent to me took o er a month.

The product was as advertised, the only issue that we had was a delayed delivery. They did bump it up to second day air from UPS ground at no additional charge once we determined that there was a delay.

The service and working with Kris has been exceptional. I really can’t say enough positive things about the experience. We had a very complex hvac issue and he led me in all the right directions. Highly recommend the business and Kris has been a wealth of knowledge. Thank you

Fast Shipping,made sure the part was in stock and it was the right part for the part I was ordering the part for.

I was a little nervous because HVAC.place is obviously a small company. My order was processed by the parent organization Pranatek. Also made me feel a little twinge of doubt. Then everything was a bit quiet. I did call and the voicemail did not have a company specific greeting. Moment of panic. Then came the shipped order email. The tracking info for ABT. All legit and the order arrived direct from the factory in good shape. I had a phone call with Joseph while the order was on the road. HVAC.place is a small mainly online business he shared and most of their customers are HVAC contractors. I am a homeowner with limited heat pump or hi velocity hvac options near me so I am really glad this worked out. I can't wait to connect my gear.

Communication with a real person at HVAC.PLACE and detailed information that I needed for decision making.

Our elderly customer was in need of a blower motor for her unico unit. Unable to find anywhere but at HVAC.place. Customer service rep was very friendly, helpful and positive.

very prompt, honesty

I wish I could remember the name of the associate that helped me.....Jackson, maybe? He was very nice and helpful. I had a weird situation and he was able to confidently handle it every step of the way. I had never heard of HVAC Place until this order and I'm very impressed. Sometimes supply houses are hard to deal with and those answering phones sound like they hate their jobs. Not the case with Jackson, very friendly and helpful. Thank you for helping me!!

Someone got the address wrong, also spelled my last name wrong. Was marked as undeliverable, bad address. Luckily my regular driver who had switched routes was asked about package and dropped it off to me. People need to pay attention!

Ordering was a smooth process. When I contacted them to make sure shipping was expedited, they answered promptly and were helpful.
Delivery happened on time and equipment in apparent good shape.

I received the compressor faster than another company. The only issue is I received the tracking info the day the item was to arrive.

I was helped by a HVACplace representative named Joseph and he went above and beyond to make sure that the part I ordered was the one that I needed and that it would get to me quickly. I can't say enough about the personal service he provided. Thank you.

Joseph worked with me on any specific needs and concerns.

They had what I needed and delivery was quick!

I ordered a part for a customer back on the 16th of July. And paid for expedited shipping on top. Haven't seen nor heard from you folks on what's the hold up. I'm sure my customer is not very happy either

Great transaction better communication fast delivery!!!! Would buy again

My experience with the HVAC plHVAC place was excellent speaking with Joseph and Jackson . they were very helpful with everything over and beyond making sure what I ordered was ready to go secured safe package correctly and was on time. It was a pleasure dealing with this company. I will use them again. I’m already having some other customers of mine that are going to use them so if you read this and you’re not sure what to do, you can trust these men they know what they’re doing and their product is excellent so once again, thank you for helping me out with my AC units.

THEY ANSWER THE TELEPHONE!
One prompt saying call be recorded, then it rings and THEY ANSWER! Fast, friendly, knowledgeable. Helped my pick out my unit. Received damaged (not their fault) and they shipped new unit IMMEDIATELY instead of waiting for the insurance claim to filed. Talk to them, talk to the owners!