Hydration Packs and Backpacks by Hydrapak レビュー 

The reservoir in my Osprey pack developed a tear. Osprey bladders are made by HydraPak, so I contacted their European customer service. Sent one photo of the damage, and that was it: no proof of purchase, no forms, no sending the old one back first. A few days later I had a confirmation that a new 3L reservoir was on its way, with a tracking number.

What I appreciated just as much: instead of demanding the old one back, they suggested keeping any parts still in good condition and recycling the rest. Sensible, and it leaves me with spare caps and a bite valve.

You only find out what a brand's warranty is worth when something breaks. This one is worth the few euros extra you pay up front.

I bought a 2-liter Seeker water bottle from them in January 2023. I paid a lot more for it than for other bottles on the market because they offered a lifetime warranty. What nonsense and a scam! Their lifetime warranty doesn't exist, so stay away from these shady cowboys. After just a few uses, the bottle’s seams came apart. I emailed them photos, but they just replied buck and told me to contact the retailer. I did that, only to be told by the retailer that there was nothing they could do because the manufacturer had dropped them from their distribution network as part of a new policy to get rid of small distributors. I wrote back to the company again, but unfortunately, I received no reply. DO NOT BUY ANYTHING FROM THEM. They take no responsibility for their products, and their so-called lifetime warranty is nothing but a marketing scam. You can find much cheaper, higher-quality alternatives on AliExpress.

HydraPak offer a warranty on their soft shell flasks they claim is ‘above and beyond'. Mine started to leak after a few months but because I could not provide 'proof of purpose' (it was a prize) and the leak could have been caused by me they refused to replace it. Sadly the warranty did not live up to expectation. Very disappointed.

The Hydro pack wasn’t able to withstand Rocky conditions and ripped don’t buy it

Super produits sans goût de plastique et SAV génial. Ma poche hydrapak est passée deux fois en garantie en 10 ans et le nouveau produit est arrivé chez moi le lendemain de la demande, donc une vraie garantie à vie !

Bought a couple of Hydrapak stows about a year ago.. one developed a tiny leak - spoke with support (France based) who organised the replacement to be shipped out to me - no proof of purchase and other such onerous tasks just a serial/batch number and photo of the failure - excellent customer service!! - a rarity nowadays!!!