Hydro System レビュー 

Stuck it to us! New tub NO WARRANTY!
The manufacturer sent us a tub and some wires were loose. We connected the obvious wire where it was loose to Test the tub we called the factory and told them and there were a couple of other plugs that came loose. They told us where to connect them.

They sent us an email that said the tub would need a part for $1400 ‘maybe it was bad’
A strongly worded letter ALSO the $1400 PART was NOT returnable. ( remember they weren’t SURE this part was bad! )
It also said, since we hooked up the loose wire, the tub warranty was NOW VOID !!!

We have a $13,000 bathtub that is a few weeks old and has never worked. The factory tells us ‘no warranty go get someone to fix it on your own’ Oddly enough, they said ‘don’t post a negative review. Please call us if you have a problem’

Don’t bother calling. And don’t bother ordering Hydro systems tubs either.

Started having problems with micro cracks. Then they became bigger. Hydro systems did NOTHING despite it being under warranty. Hydro systems customer service is impossible to work with. Rude, unprofessional and they don’t stand behind their own warranty

HYDRO SYSTEMS
VERY POOR QUALITY CONTROL, VERY POOR CUSTOMER SERVICE

After a 3 month wait, Hydro Systems delivered a tub with 3 fatal defects; 1) the on/off button didn't work, 2) a component on the control module was missing (one or both of these first two defects made the tub motor inoperable ) and 3) one of the pipe joints leaked. This was immediately reported to Hydro Systems and they immediately enforced their ironclad Contract for Returns. This Returns process puts Hydro Systems in complete control where they alone decide how to address the problem, and there are only two options - repair or replace, and they alone dictate how long it will take. In my case the Contract was enforced, without exception, even though they caused the problem, and I, the customer, was rendered helpless.

It was no surprise when Hydro Systems ruled the tub would be repaired and then it took 33 days to do so and during this delay here's what didn't happen:

There was zero proactive communication from Hydro Systems.
Notice of pick-up and delivery dates and times was inaccurate and incomplete ( it was just lucky I was home both times).
Zero Quality Control.
Not even an apology.

In the end, I paid full price for an "essentially refurbished" tub that was delivered more than one month behind schedule. With full, one-sided Contract protection, Hydro Systems never offered a "Good Will" gesture of any kind. Hydro Systems was at fault here and faced no consequence. If they put as much effort into upfront Quality Control and attention to Customer Service, they wouldn't need this type of draconian Contract.