Hymans Robertson LLP レビュー 126

I have been phoning and leaving messages throughout January 2026 to speak with an advisor about a paymnet owed to me. Nobody has answered the phone or contacted me back. I am really quite disappointed and frustrated. I feel as though the company is avoiding me and may potentially be keeping the money for their own benefit. Communication is everything
Update mid-,February '26 - they never did contact me... I find this shocking and basically rude. Happily though, the money they owed was in fact paid at the end of January.... but what a way to treat clients .
I'm very glad that I'll never have to deal with them again.

Liars, liars, liars, liars, liars, liars, liars, liars.

What is going on with this company.
I have a pension with them and they have lost part of it to the prudential,who are the company which has really lost it so I have to settle for less in my lamp sum and less in my yearly ammount. The rest when they find it will be sent to me as s lum sum which then will be taxed again, this I am not happy about and will push for compensation from them for three incompitence.

My sentiments are the same as everyone else’s. This company is incompetent, unaccountable and untrustworthy. I have been trying to transfer my pension out to another provider for a year and have found it the single most worst experience of a company I have ever had to deal with. They stonewall you and the other provider so what could be a simple process is a strung out infuriation that results in the trying to charge another £500 to revalue the pension, because the initial value has expired as they are utterly incompetent, and then they reduce the value of the pension. It stinks of scandal and would not be surprised it a deliberate ploy. They lie through their teeth to you to pass the blame onto yourself or the other provider and it can be proven, but they don’t care. They should be shut down. I’m just sorry more people are suffering at their hands and are to suffer still because they have not yet had to deal with them. Please don’t respond asking me to email you either I want nothing more to do with you, and don’t need another 12 months of stress, lies and incompetency.

Absolutely awful company to deal with. Getting to talk to anyone on the phone is really hit and miss. They don’t contact you when they say they are going to. When you do talk to someone they are just are saying what you want to hear and do nothing about it . Stay away from Hymans Robertson.This company should be prosecuted because they are doing whatever it takes to hold on to your money and basically ignoring the person who has a right to it . absolutely criminal

What I've noticed before I start is im glad there is a space to air my concerns because I've seen with my own eyes what these companies are doing the most to not only avoid customers but either block forums or actually take your comments down with no considering to the customer
I too have been keep at the edge of my seat waiting for a reply.after sending out form after form after form .then told I sent the wrong form .I had to stop and think im looking for something you asked for and now it's wrong then no one tells you it's wrong.you got to scrape the answer when they can be asked to send a reply at the end of day on a Friday
Mums been dead for 3 years!!!! 3 YEARS !!!!!! IT was so long I forgot about it and only reminded them about me .mind you now it just feels like a game at this this point.someone said it earlier. Your missing with people's lives here.if after all the stress to know there Is a light at the end would be a blessing. But it feels like your laughing at us playing with our money that belongs to us.this has to be taken seriously. The government isn't helping and Brent is about as usual as sin .so im a sitting duck holding on waiting for someone to sort this out but nothing.its like what can we get him to fill out and send on the only link that has to be emailed over.its all set up.we the people have to sit and take it .there is no help.no support.i literally write this hoping someone would see there are genuine reasons as to why I have been emailing and getting intouch but anything incoming .anything that is owed is always dealt with such a snail pace .I shouldn't have to beg for what's mine and made to feel like im being played with.your not my parents .I thought this supposed to be a service to the public.you should all be ashamed. Im sure when you all had deaths you didn't have to put up with all this.its just the big corporate giants up to the same tricks again.and the cycle continues.

I have suffered a similar fate at the hands of Hymans Robertson as most other of your reviewers. Their customer service levels really suck. I have been trying to obtain my regular pension payments from this organisation for 6 months now and I feel like I'm getting nowhere. Firstly, there was no communication from them whatsoever at the time I retired, even though they acknowledge in all their documentation that my normal retirement date was in June 2025. After a battle to obtain the correct contact details for the scheme I am connected to due to the total lack of any information on their website, I contacted them to find out what was going on. It then took them well over a month to send me my projected benefits and instructions how to proceed, which required me to confirm that I wanted to receive my pension payments....well, duh!!! I was then instructed that I needed to send them numerous documents electronically using their dreadful software, which didn't even provide an acknowledgement that the documents had been successfully submitted. A few more weeks went by before they advised me that I had failed to submit one document, which I duly did using the same awful software process. More time passed, and then I was advised I would need to electronically submit ID information using another piece of software....this required me to supply photographs using my phone. Unfortunately the software didn't work as it was unable to detect the camera function on my phone, even though it is a late model iPhone. I then tried my wife's phone, which is the same model of phone and, lo and behold, the camera was detected....however, yes you guessed it, after several more weeks of silence my ID was then rejected. The reasons for rejection weren't given, so this meant I had no idea how to submit the ID any differently. Anyhow, I persevered, assuming the rejection was because of the use of my wife's phone, I tried my phone again, only for it to be rejected again for the same reason, so I tried using the camera function on my laptop. I am now in this period of radio silence again, have been waiting for a further few more week having no idea whether my ID has been accepted. I strongly suspect that Hymans Robertson will now come up with yet another excuse to refuse my submission and delay things even further, and I am very strongly suspicious about their motives for introducing these delays. Throughout the process, I have been regularly calling or e-mailing this company.....it is very rare to get through to anybody, and on the rare occasions I have managed to speak to their staff, they come across as very flippant, non-caring and totally unable to deal with the problem there and then...they just refer you back to their infernal process and dodgy software. Phone calls are frequently not answered, and then you are invited to leave your details, with a promise from them that they will call back...I have left several voicemails and on no occasion have Hymans Robertson had the courtesy to stick to their promise and call back. E-mails are ignored, or if they do respond, it tends to take them at least two weeks, which is just appalling in this day and age. So, I still feel I am miles away from getting these payments being paid, shocking to think this is MY MONEY. I can't believe my former employer that are a very highly regarded and long-standing British company engaged the services of such a dreadful company as Hymans Robertson to administer the pension scheme. My next port of call will be the Citizens Advice Bureau (apparently the FCA do not deal with complaints from individuals about their personal issues!!) as it a complete waste of my time trying to communicate with Hymans Roberston and I'm not sure what I can do to persuade these clowns that this is serious and needs sorting out.

I do not normally write reviews but I have had a saga going on with this company for the past year or more. I have an ancient pension policy which matured at the age of 55 which has been and gone. Paperwork filled in months ago and all security checks have been completed and passed. Impossible to get a answer from anybody and they just talk from a script. When you do finally get to talk to somebody after redialling for two hours straight they say somebody will call you back but this never happens. I had a pension forecast which told me how much money I would be receiving so I accepted that and then I had a letter telling me oopsy daisy we've made a mistake and you only get half of that now. I have now had to opt for this smaller amount after their mistake as I need my money out now! I have twice asked for their complaints department email and contact details to no avail so I am now fed up and will be going to the finance ombudsman. Since C&J Clark have moved to this company I'm wondering if anybody actually ever receives their pension. This is my money and they are now basically keeping it from me (and others by the sounds of it). Unfortunately I cannot give them zero stars.

My experience with Hymans over the three months I have been corresponding with them to start my C&J Clark pension has been nothing short of infuriating. After them providing a quotation and me uploading the identification documents their service has deteriorated into a farce without any agreed timeline.

* Zero Communication: They routinely fail to return calls as promised and leave you in the dark about the status of your application. Not once have I received confirmation of receipt (email or letter), updates on processing, or even a vague timeline to payday. It's as if your paperwork vanishes into a black hole and them with it.

* Chaotic and Incompetent: The identification requirements change with every interaction. One day your identification documents are complete and acceptable, the next they’re want something else —without explanation or consistency. Then, they are waiting on you for something you know nothing about. It reeks of disorganization and a complete lack of internal coordination.

When I exercised my right under GDPR to refuse the new IDScan bio-metric identification, the Hyman's response was shockingly retaliatory. Instead of respecting my legal rights, and following the documented identification process they had sent me with the application, they began to obstruct the process: no more emails and the customer service tone turned noticeably colder. It felt like punishment for asserting control over their usage of my own personal data—a disturbing display of disregard for privacy and customer rights, and most certainly illegal under GDPR. I am sure the ICO and Pension's Ombudsman will take a dim view of these business practices when this is reported to them, in due course.

* Contempt for Customers: Calling them is a masterclass in being treated with disdain. If you can get someone to answer, staff seem genuinely irritated that you dared to ask for clarity about your own pension. The tone borders on hostile, as if you're an inconvenience to them.

This is not just poor service—it’s a systemic failure of basic professionalism. For a company entrusted with something as critical as retirement savings, their behaviour is unacceptable.

Contrast this to other UK pension providers who managed to turn around my other pension applications inside of two weeks having been given the same information and identification, and following a similar application process.

Horrendous service.its been ages of back and forth .so long.i forgot about doing it until a letter was sent in April .I had many things to do so that would of left time to gather information.but instead I call and email.no reply .oh but when I finally got thru.i was told to ring yet another line.im actually dealing with late mothers estate and the lack of empathy and understanding wasn't there.i also have to mention that a disgusting lady called me .such a bad attitude.infact it was so bad I couldn't talk to her .she was shouting and clearly seemed feedup.i wish I got name .I just called with my info as it was asked in letter.the letter seemed straight forward but not wen I called on Tues 30th sept .she was being difficult and jot helpful e.g
Instead of asking me clearly for national insurance number she says have you no interim to which I asked her to repeat and that I'm not sure what that is but I do have my national insurance card.this is very sad time in my life right now.iam so sorry I got to deal with this ridiculous company.where are the staff what the heck is going up there.listen if you lot are busy why don't you make things easier .if u don't want to talk to the customer then why make us chase you for a silly link to upload details.
I wish to god that I have to deal with them and that I got such bad service .is it because we have to deal with you that you feel the need to treat people so poorly.furthermore why is it no one has responded .you are obviously holding funds that are not yours .well I reported this to the government already.im really not expecting much from this situation however I do know if it's funds that you are supposed to distribute correctly.from what I see it's on par with Hermes delivery service.meanwhile I'm having problems getting my form passed .the letters asked for certificates and until I contacted you all I wouldn't of known anything and now I'm non the wiser and they still have my mothers money .
I really am shocked and disgusted this is how things are done I really do hope someone does their best to straighten you all out because from ratings .it's more than bad

My wife has a Sunlife Financial of Canada Final Salary scheme administered by Hymans which has been in the process of transferring out for nearly 6 months!! Despite logging a complaint via my IFA which Hymans have missed the deadline for a response, they continue to 'fob off' with various excuses just to get you off the phone. They promise to call back... they never do. They advise that a VM message was left... It never was. How this company is still administering pensions is a complete mystery. This company is an absolutely disgrace and should be avoided at all costs.

Just unbelievably slow to do anything. Took 3 months for a retirement quote for a kingfisher final salary pension. I want to commence my pension now since getting the quote. They state all documentation can be submitted online which I have done a while ago . I’m still waiting for them to even acknowledge documentation uploaded electronically, let alone action it. Do they even have any competent staff at all or are they all AWOL pretending to WFH whilst doing nothing at all, or use some substandard outsourced service which is not being managed properly against clear SLAs. Bring people back into the office 5 days a week or put them on a PIP, manage outsourced contracts against clear deliverables and SLAs. I reckon they need some improved automation and could replace their entire staff with AI and still give a better service.

If I could give 0 stars I would. My dad passed away in December and paid into his pension all his working life, most of it for Clarks in Street. Mum's solicitor has provided information time and again. His letters/correspondence has been ignored. He has also written letter of complaint and gotten nowhere. As it's not really part of the probate, he has stopped dealing with it as getting nowhere. Mum is entitled to sone of dad's pension and is still waiting 8 months later. She's really upset and doesn't know which way to turn. One office wants one thing, then a different office asks for the same thing again. We've had another load of forms to fill in asking for documents yet again. Was thinking of Watchdog or similar myself. They are the shi**est company. Solicitor has had trouble with them in the past with other clients. Why be this way?
UPDATE: resolved end of September. Finally got payment. No letter or apology. Mum went in and saw local MP. Coincidence???

We have been waiting for over a year for information about my late Brother's pension and was is due. Our solicitor has been writing almost weekly to them and if we receive anything at all (which is rare), it is only to say we are looking into it. This is appalling service in the 21st century and shocking in that they deal with bereaved families in such a poor manner. Maybe I should get the press involved in this very shoody company and ensure that their very poor service is exposed to the wider public (BBC watchdog me thinks!!)

I only have a small pension with Wimpey Construction, now Taylor Wimpey, but getting an statements, which they are legally obliged to do, is a joke. I have no idea of the value of my fund. I've been fobbed off for years, so this time i will take it to the Ombedsman. I have two other little pension schemes, which have apps and I can see the growth and withdraw if I so wish. This company uses security as their excuse. What pension provider will not tell you how much you have, even after going through a rigorous security check......well Hyman Robertson won't. I was told it can take up to 2 weeks to get an estimate. Still waiting.

Avoid avoid avoid!! Took me over a year to get my dad’s full pension. 3 times they got the fee wrong. Told me there was nothing in pension pot. Then every time I questioned them about it a new fee would come back. I couldn’t believe how amateur they are. The figure still isn’t right. They will try anything possible to avoid paying your pension. Customer service is shocking! So rude and arrogant. Will be taking this further

I’m absolutely disgusted with the whole process works, you would think that with over 100 years experience,1400 experts they would have got there act together by now. It’s a constant battle to get anywhere with these people. Dragging their heels at every opportunity. You are playing with people’s lives. I would rather deal with an imbecile because they would probably do a better job then these cretins.

I have a company pension through Channel4 of 24 years and I reach retirement age within a year. After over 4 months of try to get information out of them so I can take my pension, they have so far just brushed me off. I have no information or valuation. Clearly they do not value their customers. Dealing with them has been a 100% negative experience. I would advise against using this company.

I had to use this company to retrieve a pension, from day one it was a very negative experience. Took for ever to get through on the phone. I had to withdraw my pension in 2 parts all in all it took nearly 6 months to get the whole thing sorted and actually have the money in my account .
The first part arrived on the date they stated I left it a few weeks and then called them to ask about the remaining amount only to be told they had processed all I was entitled to and that the account had been redeemed. We are talking 1000's of £'so. When I questioned the gentleman on the phone he got agitated and said he wasn't prepared to discuss the matter over the phone and I'd have to wait for a written explanation.
I didn't rest as it was half of my pension pot missing . I called a couple of days later and spoke to a lovely young lady who after investigating where my money was , she told me that the payroll had made a mistake and that both parts of my pension should have been processed at the same time and it was an error on the payroll department.
I do wonder what this company are doing as had I not perssued it where would my money have ended up .
Why a company as big as my ex employer are ,they choose to use such an incompetent solicitor as these .
Eventually I had all I was entitled to safely in the bank .

This company is so bad. Been trying to locate lost pension since January 2025. Told couldn’t locate me do sent document that was sent to me back in 2022 from them to say they had located me. Then asked to log onto a link provided by them to upload confirmation of my ID. Only for it not to work. Took a few more weeks and emails before getting another link which did work. Told would take 4-6 weeks for transfer figures from the actuaries. Explained may not transfer yet but would like a pension statement to see my information which was told would be 1 or 2 days. Now 4 weeks in and still nothing. Rang and emailed again to be told it could be longer and can’t send statement as need actuaries to come back with figures. How can that be right. This is a company that has all my information but isn’t telling me nothing. I could take pension from Age 55 which was back in December but basically told ring back in 2 weeks if not had any information sent by then although they did mention there is still no guarantee that I will get this information in 2 weeks time as the person I spoke said it’s an outside firm dealing with the figures. When question who he didn’t know. This is my pension and I should be able to get figures within a week not 4-6 weeks and I should also be able to get a pension statement as they should be available every year. So why can’t I access this information. Everything feels wrong about the information provided by this company.
0 stars as told information from a member of staff was incorrect and thry shouldn’t be telling me it would be 1/2 days for a statement to come through when really it should be. Not to have no information about my pension worries me.