To the Hyperli Management & Customer…
To the Hyperli Management & Customer Support Team,
I am writing this formal complaint to express my extreme frustration regarding the complete lack of customer support and the failure of your return channels for an item purchased on your platform.
On 14 July 2026, I purchased a 6L Digital Touch Air Fryer – Compact & Powerful. This item was bought as a gift, but due to a delivery delay, it arrived too late for the occasion. Consequently, I had to purchase an alternative gift elsewhere so it could be delivered on time.
Since receiving the air fryer, I have been trying to return the unused, unopened product in accordance with basic consumer rights. However, I have encountered the following issues:
Inaccessible Return Process: The "Return Item" request option on the Hyperli app continuously fails or offers no resolution.
Unresponsive Social Media Channels: I have reached out multiple times via your official social media pages requesting assistance, with zero response or acknowledgement.
No Reachable Contact Number: There is no customer service telephone number available to escalate urgent operational or return matters directly to a representative.
It is unreasonable to expect customers to adhere to standard return timeframes when your official digital channels and app interfaces are unresponsive. The product remains unused, sealed in its original packaging, and stored safely to prevent any damage.
I request that a member of the Hyperli management team contact me immediately via email or telephone to issue written return authorisation, provide a return address or courier collection arrangements, and process a full refund to my original payment method.
Customer Details:
Full Name: Buntu
Order Number: #741742
Item Description: 6L Digital Touch Air Fryer – Compact & Powerful
I expect a prompt response and swift resolution to this matter.