Hyrox レビュー 

I lost $220 and, unfortunately, my respect for Hyrox. I signed up for Hyrox and was excited for the challenging workout experience. A couple months after signing up, I became unexpectedly pregnant. My OBGYN advised I not participate due to certain health and safety concerns.

I emailed Hyrox to ask whether they would consider a partial refund, to participate in a future competition, or an accommodation. I was responded to with, among other things, a portion of their Terms and Conditions.

I was never informed as to what accommodations were available to me. Ironically, after the event passed, I received a response saying they hoped someone was able to assist me on site.

Further, I understand companies have strict policies, but not allowing me a one-time deferral to a future event feels unreasonable. This flexibility would have preserved some goodwill with a costumer who fully intended to compete.

Needless to say, I’m disappointed in the lack of customer service, empathy, and willingness to be flexible.

Inscrit en Doubles pour HYROX Porte de Versailles (20 décembre), j'ai contacté le support 5 mois à l'avance car mon partenaire a un empêchement familial imprévu ce jour-là.

Malgré ce délai largement raisonnable, le service client m'a répondu par une liste de refus, sans proposer la moindre alternative : pas de changement de nom possible (l'option Flex ne peut être ajoutée après l'achat du billet), pas de remboursement, pas de transfert vers un autre événement, et impossibilité pour l'un des deux athlètes de courir seul avec l'inscription Doubles existante.

En clair : un simple imprévu familial, communiqué des mois à l'avance, suffit à faire perdre l'intégralité d'une inscription payée, sans la moindre solution proposée ni marge de manœuvre humaine de la part du support.

J'apprécie le concept HYROX et j'ai participé à plusieurs éditions, mais cette rigidité totale face à une situation banale me fait sérieusement reconsidérer mes prochaines inscriptions. Si vous n'avez pas pris l'option Flex à l'achat, sachez qu'aucune solution ne vous sera proposée en cas d'imprévu, même anticipé.

I contracted an infected toe 6 days before the London event i had been training for and was so excited to do. I couldn't walk properly. Felt like someone was pinching my toe with pliers 24/7. Antibiotics. ZERO possibility of participating. Contacted Hyrox to explain the situation and all i kept getting back was "strict 1 week prior to event no changes policy" I understand having general rules like this in place but surely there are some exceptions. How am I supposed to decide when I am dealt sudden bad luck? I mean not only do i have the toe to deal with, i now have to say goodbye to £80+ and the chance to participate in an event i was really looking forward to. I can't see what difference it would make to the company allow me to participate at a later event and get what I paid for, it's not like I was asking for a refund. It just feels heartless to be treated so coldly and i didn't expect it from Hyrox given all the good things i had seen and heard from the company so far; part of the reason i signed up in the first place.

I was on the website the moment the countdown ended to buy tickets for Doubles Open Men, but the “Proceed” button didn’t work. Because of this technical issue, I couldn’t complete my purchase and the tickets sold out. Very disappointing that an event of this scale cannot provide a reliable ticketing system.

There is no denying that the networking opportunities can be rewarding for those who actively embrace them. The platform creates an environment where contractors can meet professionals from various industries, build relationships, and potentially open doors to future opportunities.

Unfortunately, my experience with the internal culture was far less positive. While professionalism and friendliness are often presented on the surface, I found that behind-the-scenes conversations, gossip, and character attacks frequently undermined that image. Rather than fostering a culture of transparency and respect, there appeared to be a willingness among some individuals to engage in rumor-spreading and scapegoating rather than addressing concerns directly and professionally.

After reporting what I believed to be wrongdoing, I was subsequently removed from future work opportunities despite having only a few days remaining on my assignment. The timing raises legitimate concerns about retaliation and how contractors who speak up are treated. Organizations should welcome accountability and constructive feedback, not create an environment where individuals fear negative consequences for raising concerns.

While the networking value may be beneficial, contractors should carefully consider whether the workplace culture aligns with their expectations of professionalism, integrity, and fair treatment. In my experience, the disconnect between the public-facing image and the internal reality was significant and deeply disappointing.

My wife and I were excited to compete in this years HK Event. Unfortunately, my wife was rushed to hospital on the Thursday before (race on the saturday) for emergency open brain surgery.

We wrote to refunds to request a full refund for our tickets given this life changing event that was not forseen before we booked the race. However we were bluntly told that our tickets were not eligble for refunds.

Whilst I can appreciate having a fair and strict cancellation policy to protect particpation commitments, I found this approach on my wifes case disturbuing to say the very least.

I did question this decision and urged them to re-look at this. They then fustrated me even further by offering 1x voucher, only for HK Event. This just demosntrated their complete lack of awareness over the seriousness of the situation as well as a complete lack of compassion.

Like I said, completely understand the refund policy but to take this approach on such a delicate and life altering case, says alot about their company culture.

I am appalled that company's such as this are allowed to exsist and take moeny from people. Shocking.

I signed up for a HYROX race in Berlin in 2026. Unfortunately, three days before the race, I got injured and was not able to compete.

Of course, I knew I would not be able to get a refund because I had not purchased ticket insurance, and that is fine.

What I found very unfair is that my wife was also out of the race, as we were signed up for Doubles, with no possible option to either change division or have another person take my place. I do not mean for free, but even by paying for it.

It feels doubly unfair because, on their side, they only let you know the race time three days in advance, for example.

So, HYROX feels like a money-making machine, but a bad experience for athletes. Not recommended.

I bought a Flex ticket for Hyrox Berlin because unfortunately, my partner for a previous race got injured during training and we had to cancel our event.

My first partner had a death in the family and couldn't fly from the US. I used my one permitted name change to bring in a backup. That backup was then diagnosed with chickenpox this week. I attached the doctor's note to my support request.

I asked for one additional name change. That's it. The support agents Ines and Katharina first spent time repeatedly telling me I hadn't purchased a Flex ticket, which was factually incorrect. Once that was cleared up, four days of back and forth produced nothing but a list of things I couldn't do: couldn't change the name again, couldn't switch to singles, couldn't transfer to a different race. Not once did either of them suggest a solution or an alternative path forward. After all of that, their final answer was that my only option was to cancel and take a 50% refund.

I already have flights and accommodation booked for Berlin. I've been training for months. A 50% refund doesn't come close to covering the actual loss. But worse, the policy just doesn't make any sense.

The crazy piece -- Hyrox Berlin's current position implies that a contagious athlete is better off showing up to a crowded public event than staying home, because at least then the ticket doesn't go to waste. Also, logically, this makes ZERO sense. I have already paid for two spaces. We are currently 10 days out from the event. Making ONE additional name change costs them NOTHING vs. losing a potential repeat customer. Horrible.

If you're buying a Flex ticket for Hyrox Berlin expecting real flexibility in genuinely unforeseeable circumstances, be warned: it doesn't work that way in practice.

As a spectator, I was very disappointed with the course layout at Cardiff 2026. With the exception of Rowing, Wall Balls and parts of the running track there were very few places that you could get close to the athletes and cheer them on. Particularly bad was the Farmers Carry - the only place it could be seen was on a very crowded platform a long distance from the action. Consequently the atmosphere was sadly lacking in it’s usual zest.
I’ll not be returning to Cardiff - they need to take a lesson from the Excel centre

Wir sind extra aus Deutschland nach London gereist, um an einem HYROX-Event teilzunehmen – leider war die Erfahrung sehr enttäuschend.
Wir haben keine konkrete Startzeit per E-Mail erhalten. Auch unsere aktive Suche auf der offiziellen Website unter Eingabe von Vorname, Nachname und Division führte nicht zum Erfolg. Zusätzlich haben wir den Support rechtzeitig kontaktiert, erhielten jedoch keine Antwort.
Am Veranstaltungstag wurde uns die Startzeit erst wenige Stunden vor dem Rennen mitgeteilt. Gleichzeitig erhielten wir irrtümlich eine „You did it“-E-Mail, die normalerweise erst nach erfolgreicher Teilnahme verschickt wird. Diese fehlerhafte Nachricht führte zu weiterer Verwirrung und Stress, HYROX hat diesen Fehler selbst zugegeben.
Aufgrund der unzureichenden Kommunikation und der kurzfristigen Informationen war es uns unter keinen realistischen Bedingungen möglich, am Event vernünftig teilzunehmen – insbesondere mit Blick auf Check-in, Aufwärmen und die Organisation in einer fremden Stadt.
Trotz dieser offensichtlichen Fehler und des Eingeständnisses wurde jegliche Form von Kulanz oder Entschädigung abgelehnt.
Insgesamt zeigt diese Erfahrung klare Mängel in Organisation, Kommunikation und Kundenservice, die bei einem internationalen Event dieser Größenordnung nicht akzeptabel sind.

Ordered 2 pairs of sweats for my friend’s birthday — we do matching sets every year. This year was special because we competed in our first HYROX event, so I was genuinely excited about this gift.

I ordered size S first, which arrived fine (a bit slow — over 7 days), but delivery itself was smooth through their third-party carrier (Uni Uni). Based on fit, I immediately ordered two size M so I could compare before gifting.

This is where everything fell apart.

The M package was supposed to arrive the Tuesday before her Saturday birthday. Tuesday comes — failed delivery, marked “return to warehouse.” Same exact address and delivery setup as the week prior. No explanation.

I try contacting customer service — no real support, just bots and zero answers. I call — stuck in loops. I email multiple times — no response. Tracking then says “out for delivery” Thursday and Friday… nothing shows up. No updates. No ETA.

Birthday comes, no gift.

Neither Uni Uni nor HYROX followed up. HYROX said they’d “reach out” to the carrier — and then completely ghosted me. As far as they knew, the package was still missing.

It randomly shows up Sunday afternoon — late and completely useless at that point.

At this stage I almost returned everything out of frustration.

Then comes the return process:

I return both size S sets in ONE package, using ONE return label — and still had to pay $14 in postage (on a $170+ item… seriously?). Weeks go by — no updates. I reach out and get generic “please wait longer” responses.

Finally, I get confirmation the return was processed… but only ONE item was refunded.
Both were in the same box.

Now I’m being asked to provide a postage receipt as “proof.” Proof of what exactly? That I shipped the package you already confirmed receiving?

This entire experience has been exhausting, disorganized, and incredibly frustrating. Between unreliable shipping, nonexistent customer service, and a messy return/refund process — this was way more effort than it should ever be for a basic order.

Ordered 2 pairs of sweats for my friend’s birthday — we do matching sets every year. This year was special because we competed in our first HYROX event, so I was genuinely excited about this gift.

I ordered size S first, which arrived fine (a bit slow — over 7 days), but delivery itself was smooth through their third-party carrier (Uni Uni). Based on fit, I immediately ordered two size M so I could compare before gifting.
This is where everything fell apart.

The M package was supposed to arrive the Tuesday before her Saturday birthday. Tuesday comes — failed delivery, marked “return to warehouse.” Same exact address and delivery setup as the week prior. No explanation.

I try contacting customer service — no real support, just bots and zero answers. I call — stuck in loops. I email multiple times — no response. Tracking then says “out for delivery” Thursday and Friday… nothing shows up. No updates. No ETA.

Birthday comes — no gift.

Neither Uni Uni nor HYROX followed up. HYROX said they’d “reach out” to the carrier — and then completely ghosted me. As far as they knew, the package was still missing.

It randomly shows up Sunday afternoon — late and completely useless at that point.

At this stage I almost returned everything out of frustration.

Then comes the return process.
I return both size S sets in ONE package, using ONE return label — and still had to pay $14 in postage (on a $170+ item… seriously?). Weeks go by — no updates. I reach out and get generic “please wait longer” responses.

Finally, I get confirmation the return was processed… but only ONE item was refunded.

Both were in the same box.

Now I’m being asked to provide a postage receipt as “proof.” Proof of what exactly? That I shipped the package you already confirmed receiving?

After being asked for proof, I reformatted the photo to a PDF under 3MB like requested — and was then told it still wasn’t showing on their end. I asked if I could email it instead since clearly their messaging platform isn’t working… no response. At this point, it’s honestly laughable.

This entire experience has been exhausting, disorganized, and incredibly frustrating. Between unreliable shipping, nonexistent customer service, and a messy return/refund process — this was way more effort than it should ever be for a basic order.

Really infuriating, especially for a brand tied to such a strong fitness community.

I will NEVER order from them again. And truthfully, this experience alone makes me reconsider ever competing in HYROX again. If you’re going to charge premium prices, then your customer service, systems, and overall experience BETTER match that, not fall apart at every single step.

I will never order from this company again. We placed order number 737987438 and it was delivered fairly quickly to the Netherlands. I live in Spain and it was a gift for my daughter. We needed to return some items, but no matter what we tried, it did not work because the system would not accept the order number. Eventually we went through a lot of effort to reach customer service, because you have to keep logging into your account and it takes a long time before they respond.

Since the return could not be initiated through the order number, we were given a different QR code. We sent everything back properly.

However, we are not receiving our refund. We have the PDF with the QR code and we have the proof of shipment. Every time I ask about the refund, and I can see that the package was delivered to them on March 4th, they ask me to upload the proof of shipment. I do that, then it takes another two days. When I ask again, a different colleague asks me to upload the proof of shipment again.

This has been going on for two weeks now. I will never order here again, because they simply do not process refunds.

Complete money grab, have no interest in the person or circumstance whatsoever. We own a gym and will be steering all members away from this.

£254 for a doubles ticket that can’t be refunded for Glasgow. Then get a start time of 4.40pm on a Sunday evening! £14 of the ticket price was for an admin fee which seems excessive. They’re obviously selling far too many tickets to milk as much money as possible. Won’t be signing up again

Ce qu'il faut savoir c'est que les organisateurs de ce mouvement appelé Hyrox sont des gens mauvais dont le seul objectif n'est de ne générer QUE du business et ils n'en ont rien à faire de l'éthique sportive. Tout se paye une fortune. L'inscription et même pour assister c'est 20 balles. Même un candidat qui a payé sa place ne peut pas aller supporter son collègue qui passe un autre jour. Il faut repayer une place de spectateur. Une honte ! Ils vendent du sport comme d'autres vendent de la drogue sauf que là c'est ''légal' mais aucune morale !

Har skrevet til kundeservice da min makker desværre er kommet på hospitalet og ikke har mulighed for at deltage.
Deres svar er at billetten kun kan ændres via min makkers mail, da han er den oprindelige køber af vores herre double tilmelding.
Har fortalt dem at min makker ikke har adgang til sin mail grundet hans tilstand på hospitalet.
Meget meget umenneskelig oplevelse at få sådan et svar retur i sådan en situation.

Nous avons participé récemment à Hyrox et souhaitons partager notre expérience concernant la gestion des retards.

Nous sommes arrivés 5 minutes après le début de notre wave. Résultat : impossibilité d’intégrer la vague prévue et obligation de racheter un billet complet pour la suivante, 1h plus tard. Aucune alternative ou geste commercial n’a été proposé.

L’événement en lui-même est très bien organisé et l’expérience sportive est de qualité. Cependant, la rigidité totale pour un retard mineur laisse un sentiment de manque de considération et contraste avec l’esprit communautaire que l’on attend d’une telle compétition.

Nous espérons que ce retour sera pris en compte, car un peu de flexibilité dans des situations mineures renforcerait encore la satisfaction et la fidélité des participants.

Hyrox toujours à la recherche de nous faire dépenser plus…
Malgré nos nombreuses courses en duo avec mon conjoint nous voulions cette fois ci en faire une en solo, pas disponible le même jour, aucun soucis, mais malgré que nous sommes tous les deux des participants nous devons en plus acheter des tickets spectateurs car nos simples billets ne suffisent pas.

De leurs côtés, aucun moyen de faire un petit geste

Machine avar d argent, service client nul, il reconnaissent nous voir juste comme une carte bancaire.
Avec ma compagne nous avons pris beaucoup de courses, et pour une fois où nous avons voulu la faire en solo au lieu de duo nous n'avons pas pu choisir nos jours de passage et irok nous a donc obligé à acheter des billets spectateurs pour venir se soutenir mutuellement alors que nous avions tous les deux des billets d'athlètes participants, nous avons pris à chaque fois le pack photo, consommé sur place, acheter des vêtements au shop, et là ils nous disent que c'est comme ça et pas autrement c'est une honte !