Great product although was meant to have this item refunded due to poor customer service however this hasn't happened after customer service contacting me for a poor trust pilot review initially. Product is great though and would buy again
iCandy からの回答
Good morning, Chloe
We have tried to call you this morning, we couldnt reach so a voice mail was left. We will email you with more details.
Absolutely amazing use it all the time for the cup holder and umbrella
iCandy からの回答
Good afternoon Freya,
Thank you for taking the time to leave this review!
We are so happy to hear how pleased you are with your clamp, great to use with the cupholder or parasol
Ordered wrong part and rude customer service on phone had to buy another and pay another delivery fee
iCandy からの回答
Good morning Nikki
Thank you for reaching out and for sharing your experience with us.
Unfortunately, items ordered incorrectly are the responsibility of the customer. I can see that the incorrect item has not yet been returned — once we receive it, our team will inspect the item and process your refund accordingly.
We’re also sorry to hear about your experience with a member of our customer service team. This is not the level of service we aim to provide, and your feedback will be shared with the relevant team for review.
