I have made four attempts to contact Vik now on email and via the phone. Emails get bounced back and phone no response with no ability to leave a message. I need to speak to the team urgently regardin... ãã£ãšèŠã
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2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... ãã£ãšèŠã
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Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... ãã£ãšèŠã
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Extremely smooth sailing from start to finish! Quick response time from customer service and vehicle delivered with no hassle and exactly as described. Would definitely use this company again! Vik was... ãã£ãšèŠã
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At iCarlease âOur commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisationâ Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
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Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, è±åœ
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
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Ease of doing business
Itâs been a simple, straightforward and well explained process working with these guys. I would definitely recommend their services to others
2025幎7æ2æ¥
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icarlease.co.uk ããã®åç
Thanks a lot for the review, Cliff. Great to hear the process was simple, straightforward and well explained. We are always aiming to make things as easy as possible, so itâs good to know the service hit the mark. Really appreciate you recommending us to others.
Most of all though, enjoy your new Qashqai!
Top quality service definitelyâŠ
Top quality service definitely recommend.
2025幎6æ26æ¥
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icarlease.co.uk ããã®åç
Thanks a lot for the review, Aziz. Great to hear you found the service top quality. We are always aiming to deliver the best experience possible, so itâs much appreciated that youâd recommend us.
Most of all though, enjoy your new XC60 Black Edition!
Extremely smooth process
I had to return my work vehicle due to a change in employment and did not fancy purchasing a used vehicle. I searched leasing companies online snd came across icarlease and also read some of the reviews here. I must say that Vik was exceptional and handled my concerns with extreme kindness and patience as I was quite worried about the credit check. Rest assured everything went perfectly and 2 weeks after my initial enquiry I had a new skoda octavia delivered. A special shootout to colin from Listers who delivered the vehicle. He was very knowledgeable and showed every feature of the vehicle. All round fantastic service and highly recommended.
2025幎4æ9æ¥
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icarlease.co.uk ããã®åç
Hi Diljit, Thanks for taking the time to leave this.
Really pleased to hear everything went smoothly from start to finish, and that Vik was able to put your mind at ease and guide you through the process. We know it can feel a bit daunting at times, especially with things like credit checks, so itâs great to know you felt looked after.
Big thanks as well for the shoutout to Colin â sounds like he did a great job on handover.
Most of all though, enjoy your new Octavia!
Great service from Vik at iCarLease
Vik at icarlease demonstrated outstanding professionalism, dedication, and efficiency throughout the process of assisting me with the acquisition of a leased vehicle. He has deep knowledge of the leasing process, and combined with his proactive communication style, made the experience seamless and stress free.
From the beginning I found Vik was responsive, detail oriented, and exceptionally thorough. He clearly explained the steps, answered all my questions with clarity and patience, and provided timely updates.
What sets Vik apart is not just his technical knowledge, but his genuine commitment to customer satisfaction. He went above and beyond to ensure things were completed smoothly, even anticipating potential issues before they arose and resolving them with professionalism and care.
Vik is a true asset to icarlease, and his exceptional service deserves the highest recognition. He made what could have been a tedious process feel completely effortless.
2025幎4æ10æ¥
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icarlease.co.uk ããã®åç
Really appreciate you taking the time to leave such a detailed review. Vikâs commitment to doing things properly and making sure the process is smooth really shines through here, and itâs great to see that recognised. Thanks again for choosing us â weâll be here when youâre ready for the next one. Most of all though, enjoy your new XC60 when it arrives on the 25th!
First time leasing with icar and haveâŠ
First time leasing with icar and have now taken delivery of Volvo xc60 Black Edition. Many thanks to the wonderful Rebecca Phoenix who guided me through the process and kept me updated throughout. Will definitely be using this company again in future.
2025幎3æ27æ¥
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icarlease.co.uk ããã®åç
Thanks so much for the great review and for choosing us for your first lease â what a car to start with! The XC60 Black Edition is a stunning choice. Iâll be sure to pass your kind words on to Rebecca â sheâll be made up. Always here when youâre ready for the next one. Most of all though, enjoy your new car!
Great experience
Great car, leasing experience made easy by the team who answered and queries raised. Would certainly recommend
2025幎3æ11æ¥
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icarlease.co.uk ããã®åç
Thanks Mat for your fantastic review! Weâre so pleased to hear the team made the leasing process easy and answered all your queries. We really appreciate the recommendation!
Most of all though, enjoy your new Kia Sportage. Itâs a great car!
Looking to lease,fantastic and responsive Customer Care
Fantastic and responsive Customer Care.
Informative and well organised.
2025幎2æ5æ¥
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icarlease.co.uk ããã®åç
Hi Karen, Thanks for your review! Great to hear you found our customer care fantastic and responsive. We always aim to keep things informative and well organised, so itâs great to know we delivered.
Most of all though, enjoy your new Volvo XC60!
Great car
Great car, fabulous experience from the team. Would highly recommend.
2025幎3æ4æ¥
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icarlease.co.uk ããã®åç
Thanks for your review! Itâs great to hear you had a fabulous experience with the team and are loving your new car. We really appreciate the recommendation!
Most of all though, enjoy your new car!
A great experience would trust thisâŠ
A great experience would trust this company with every vehicle I buy
2025幎3æ4æ¥
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icarlease.co.uk ããã®åç
Thanks for your review! Itâs brilliant to hear you had a great experience and would trust us with every vehicle you buy. That really means a lot!
Most of all though, enjoy your new car!
Great car and experience from the team
Great car and experience from the team, would definitely recommend.
2025幎3æ4æ¥
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icarlease.co.uk ããã®åç
Thanks for your review! Itâs great to hear you had a great experience with the team and are happy with your new car. We really appreciate the recommendation!
Most of all though, enjoy your new car!
Avoid iCarLease at all costs!
If I could give zero stars, I would. My experience with iCarLease has been nothing short of a nightmare, filled with false promises, poor communication, and financial losses due to their incompetence.
I leased a Polestar 4, and one of my clear requirements was that it had the Pilot Pack included. I repeatedly confirmed this with iCarLease before signing the contract, and they assured me it was part of the deal. When the car was delivered, the Pilot Pack was missing, making it completely different from what I agreed to.
I immediately raised the issue and attempted to reject the vehicle, but instead of addressing the problem properly, iCarLease dragged their feet for months. Despite my clear attempts to return the car, they failed to take the necessary steps, leaving me stuck with a vehicle I never agreed to lease. Their lack of urgency and unwillingness to take responsibility meant that I was forced to keep paying for a car I did not want.
After endless chasing and being ignored for long periods by iCarLease, Arval (the actual lease provider) finally agreed to accept the carâs rejection and refund my initial rental. However, I was still charged £549.38 for a monthly payment covering a period when I was actively trying to return the car. Arval confirmed that this was due to iCarLeaseâs failure to act in a reasonable timeframe, but iCarLease has so far refused to reimburse me.
This company is a complete jokeâthey are happy to take your money but disappear when thereâs a problem. Their dishonesty, lack of communication, and failure to resolve issues in a timely manner have caused me financial loss and unnecessary stress.
Vik (who I have been dealing with since day one) has been apologetic and has tried to help but his manager, Matthew Rothwell, has been the complete opposite! He even blocked my emails, meaning all communication had to go through Vik!
If youâre thinking of leasing a car through iCarLeaseâdonât. There are plenty of reputable leasing companies out there who wonât leave you out of pocket due to their own incompetence.
2025幎1æ3æ¥
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icarlease.co.uk ããã®åç
Weâre genuinely sorry that your experience with us wasnât as smooth as it should have been. Unfortunately, in todayâs world, unless a customer gets everything they demand, a one-star review seems inevitable.
An honest mistake was made, and when you flagged that the wrong car had been delivered, we took full responsibility and worked with you to find a resolution. Initially, you offered to keep the car if compensation was provided. We acknowledged this and offered £1,500, which was the full cost of the missing Pilot Pack. However, you requested £6,500, which was far beyond what was reasonable. Given this, the only viable option was to proceed with returning the vehicle.
Itâs also important to note that during this time, you had full use of the vehicle. When the issue was first raised, you initially agreed to keep the car with compensation but later changed your mind and chose to reject it. Given that you had possession and use of the vehicle throughout, itâs perfectly reasonable for charges to apply for that period.
As for the claim that your emails were blockedâthis simply isnât true. You had a dedicated point of contact in Vik, who remained available throughout the process to assist you.
This is the first time weâve encountered a situation like this, and we appreciate the patience you had while it was resolved. We regret that we couldnât get it right for you this time and wish you all the best with your next car purchase.
I recently took delivery of my newâŠ
I recently took delivery of my new Volvo with the help of Vik and Luke. The experience was stress free from the first enquiry to the delivery of the car. I have to mention the handover of the car at my home address was excellent and very informative. Thank you icarlease
2025幎2æ13æ¥
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icarlease.co.uk ããã®åç
Thank you so much for your kind words, Scott! Weâre thrilled to hear that your experience with Vik and Luke was stress-free and enjoyable from start to finish. Providing a seamless and informative service is always our goal, and weâre delighted that the handover of your new Volvo met your expectations.
Thanks for using us and most of all, enjoy your new XC60!!
Outstanding service
I recently leased a car with the help of Vik and Luke, and the experience was outstanding from start to finish. They were professional, helpful, and incredibly friendly, making the whole process smooth and stress-free.
Their attention to detail and genuine care for finding the best option for me really stood out. I couldnât be happier with the outcome and would highly recommend their services to anyone looking to lease a car.
Thank you, Vik and Luke, for making this such a positive experience!
2024幎12æ9æ¥
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icarlease.co.uk ããã®åç
Thank you for such a glowing review! Itâs brilliant to hear that Vik and Luke provided such a professional and friendly service, making the whole process stress-free. Their attention to detail and genuine care really do make all the difference. Weâre so pleased youâre happy with the outcome and grateful for your recommendation.
Most of all though thanks for using us and enjoy your new car!
Dealt with Vik in ordering a new VolvoâŠ
Dealt with Vik in ordering a new Volvo XC60, great service which was responsive, informative without any high pressure sales. Would highly recommend.
2024幎10æ16æ¥
icarlease.co.uk ããã®åç
Hi Luke, Thank you for your fantastic review! Weâre delighted to hear that Vik provided you with a seamless and informative experience, free of any high-pressure tactics. It's great to know you were pleased with the level of service, and we truly appreciate your recommendation.
Most of all though, enjoy your new Volvo XC60!
Polite, patient and helpful people to deal with
I found all the staff to be helpful, courteous and supportive. Shout out to Vik for his patience with a somewhat ' non-standard' application. The detail required regarding the credit agreement was a bit painful, but both the beginning and end bits were seamless and we are delighted with the car. Thank you all very much!
2024幎8æ5æ¥
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icarlease.co.uk ããã®åç
Hi Sharon. We're delighted to hear that you're happy with your new car and that our team, especially Vik, was able to support you throughout the process. We understand that the credit agreement details can sometimes be a bit of a challenge, but we're glad that the beginning and end stages were smooth for you.
Most of all though we do hope you enjoy your new Suzuki Swift !!
My wife and I are both in our sixties
My wife and I are both in our sixties, and technology as past us by, we have never gone down the car lease route before, we had numerous worries and questions that we were concerned about, however a gentleman named Craig Sutton from icarlease. co.uk. explained everything to us , in a polite and respectful manner, he also stayed in contact with us throughout all the process, Iâm sure if it was not for Craigâs knowledge and reassurance we would not have gone through this, my wife is over the moon with her new car, and we would certainly give this company our business again.ð
2024幎9æ24æ¥
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icarlease.co.uk ããã®åç
Thank you so much for taking the time to leave such a glowing review! Weâre thrilled to hear that you and your wife had a smooth and reassuring experience with us, especially being new to the car leasing process. We understand how overwhelming it can be at first, so it's wonderful to know that Craig was able to provide the support and guidance you needed.
Weâll be sure to pass your kind words on to Craig â heâll be delighted to hear how much you appreciated his help. Most of all though we hope you and your wife really enjoy your new Suzuki Swift!
All Good in the end
Very easy to deal with initially but process stalled a bit leading upto signing hire agreement and delivery date, I believe they were having issues and had a backlog to process. An email to enquire what was happening was met with a quick response and we had the car a few days later. Overall we're happy with the service from the staff and absolutely delighted with the car. Would use icarlease again without hesitation
2024幎9æ25æ¥
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icarlease.co.uk ããã®åç
Thank you for your feedback, and we're thrilled to hear that you're happy with both the service from our staff and your new car! We appreciate your understanding regarding the slight delay before signing the hire agreement and delivery. We're continuously working to improve our processes and ensure a smooth experience for all our customers.
It's great to know that you'd choose iCarLease again, but most of all enjoy your new car!
5* service
Excellent comms, very helpful team, particularly Craig. I had an issue that was quickly and comprehensively resolved. Great customer service and would definitely recommend and use them again.
2024幎9æ19æ¥
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icarlease.co.uk ããã®åç
Hi Mark, Thank you for taking the time to share such a fantastic review! We're delighted to hear that you found our communication excellent and that the team, especially Craig, was able to support you and resolve your issue quickly. Providing top-notch customer service is always our priority, so we're glad we could meet your expectations.
Most of all, enjoy your new MG!
Excellent experience with icarlease
Excellent experience with icarlease - Luke Walker was extremely helpful, professional and responsive. He found me a car to the exact spec I wanted for the right budget and in a shorter timeframe than originally thought. He answered all my silly questions and helped with a smooth and easy delivery. Would highly recommend
2024幎9æ6æ¥
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icarlease.co.uk ããã®åç
Hi Claire, Thank you so much for your fantastic review! Weâre thrilled to hear that you had an excellent experience with iCarLease, and Iâm especially glad that Luke was able to help you find the perfect car within your budget and timeframe.
Thereâs no such thing as a silly questionâweâre always here to ensure everything goes smoothly, and itâs great to know that Luke delivered on that.
Most of all though enjoy your brand new Audi A1!
Best team ever - look nowhere else!
Craig and Gareth guided me through the process in such a kind and attentive way, always there to answer all my questions (and there were many!) promptly and with no complain. It was so important for me, being an expat and as this was my first time leasing a car in the UK. Could not recommend them more! Even Paul who delivered the car was so helpful and took the time to familiarise me with the car and all the tech. I am so excited to start driving my new Suzuki Swift! Thank you guys!
2024幎8æ20æ¥
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icarlease.co.uk ããã®åç
Thank you so much for your kind words, Anna! We're thrilled to hear that Craig, Gareth, and Paul were able to make your first car leasing experience in the UK a smooth and positive one. We understand how important it is to feel supported, especially as an expat navigating new processes, and we're glad we could be there to answer all your questions. We're so happy you're excited about your new Suzuki Swift and hope you enjoy every moment of driving it! If you need anything else, donât hesitate to reach out and most of all enjoy your new car!
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