Icey Pyramid レビュー 51

I had a great experience I will order from them again

The jewelry I got was actually very good quality and very nice especially for the price, and on my second order when the shipping partner lost my package. Icey pyramid made it right by sending a replacement. I’m not gonna lie I was skeptical at first but then I seen that they are definitely 100% legit. I look forward to purchasing from them again

There shipping is absolutely terrible, you will be lucky if you actually get the product and there customer service is even worse..they won't give you any information and if you try to ask for a refund they will stop contacting you all together. DO NOT WASTE YOUR MONEY WITH THIS BOGUS SITE!

Best purchase I've made. I am impressed little bit improvement still needed

The prices shine brilliantly day and night! I was pleasantly surprised by how sturdy and glossy they are in person, and I am confident they will last a long time

Icey pyramid offers the best customer service. I have experienced. My order arrived as it was described

I can not say enough good things . I picked up a chain, earrings and a bracelet. Each piece shines like real VVS

The chain I received looks amazing and has real weight. I was amazed at how premium it felt for the price. I shall surely be buying more from Icey pyramid

fraud DO NOT BUY HERE!!!!!!
Purchase a couple of items and they were all wrong and when i ask for a return its like am begging to get my money back and FYI i still haven't received my refund even after i send the item back.

I ordered my chain, and it looks amazing! Delivery was quick it only took 5 days to arrive. Very happy with my purchase.

Garbage! Purchase the chain and bracelet the set. After one use and one week the clasp on the bracelet wont lock. They won't return any emails for an exchange basically just sold me a piece of trash. A horrible company that makes horrible jury.Don't buy from them. This review is not misleading.It's a hundred percent facts. The fact that you're lying about your product and on emails, ridiculous. The order did not come from this email address it came from my wife's so that's how I know you're lying because it wasn't purchased to this email. And a report was i filed about the bracelet with no response going on day 3. Scam company.

I made a customized purchase that took over two months to arrive although the website stated 4 to 7 days. They are very unprofessional and there is no way to reach customer service. They appear to be a fraudulent company. I attempted to make another purchase a few months later to give them the benefit of the doubt and they cancelled my order but still took my money. I just filed a claim with my bank for a refund. I will never shop with icey pyramid again.

I love the jewelry and I’m definitely coming back without a doubt love the shine

The jewelry was flawless and shines bright during the day and night. Shipping was fast and affordable and I receive so many compliments.

I received an update that my package was delivered ( after nearly 2 weeks of waiting although it states 4-7 days) I am a first time customer and as soon as I received a notification that my package was delivered it was in fact not delivered and I reached out to the company they did not get back to me for 12 hours and suggested I filed a claim with USPS and I attempted to do so and it required an address from the company and they failed to provide that information. I then decide to file a dispute with my bank and iceypyramid finally gets back to me to inform me they received a notification of a dispute from my account and that they will be taking legal actions and I made it clear I have made effort to communicate with them and when I took their suggestion they failed to provide me with the information needed and they continued to ignore the rest of my emails and I have not heard from them since. I have not received any packages and I am not receiving any responses from the company. They have been unprofessional and lack in communication and falsify the expected time frame of delivery date.

False. You waited until I disputed through my bank to then offer me a refund and I continued forward with the dispute and you did not want it to effect the company negatively. I asked if you were still offering the refund I would’ve removed the dispute as it take 90 days for information from both parties and investigation. But as a first time customer. Never again. You hide all the reviews that were posted on facebook and those included real time reviews and you had quite a bit of negative reviews from other customers with the same situation. I just spoke more into details regarding my personal experience.

terrible shipping, do not answer emails or phone calls, terribly slow on shipping and receiving order, say it takes 4-7 days to receive but it's way longer than the date they say, first order was ripped apart and stolen and they can't do anything to help out, the second I file a claim they won't send a refund but send out a second order that takes longer than the first order, still won't answer my emails but post on instagram, terrible website to buy from don't waste your time our money

Received two damaged pieces one was a watch and one was a necklace. They only responded asking for proof sent proof and never received another message about my order.

I ordered a custom piece with a necklace and the 1st package they sent got stolen in the mail. I filed a police report and showed them the proof so they resent the items and I didn’t care for the necklace and wanted to return it. I didn’t ask to return the custom piece because it states that custom pieces are non-returnable so I was OK with that.At 1st they offered me 2 options either keep the necklace and get 100% store credit for it or return the necklace and have my credit card refunded. I told them I wanted to return it and have my card refunded. They came back and said since it was a replacement sent out that they won’t accept the return now and I can get 30% off my next order. It wasn’t my fault. The first one got stolen in the mail. I’m pretty sure they’re just pissed that I wanted the refund instead of keeping the necklace and getting store credit. Or else why would they say that in the first place now they won’t respond to any of my emails of me asking where to send the necklace so I can get my refund and they say they respond to emails within 24 hours I’ve been sending them emails for almost 2 weeks now and no response when it clearly states on their website free returns within 30 days of receiving the item. Place is bogus.