I booked a reservation and they overbooked themselves and did not allow me to park. This is a horrible system, I don’t understand how you could possibly run a business like this.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I love this garage because I never have to wait to drop off my car or pick it up and I have never had any problems with payment or service. Whst you expect to pay, you pay. The price is reasonable for... もっと見る
First time parking at a garage in NYC. Booking a space in advance was easy, attendants were polite and courteous upon arrival, allowed us to access the vehicle to put some bags in mid-day, and quickly... もっと見る
Day 3 parking at This location has been a lifesaver for me during my husband’s stay at the Mount Sinai Hospital Madison Ave. 100th street in manhattan NYC. Clean, super nice and friendly staff. Ic... もっと見る
企業情報
当該企業による記述
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
連絡先
215 East 95th St, 10128, New York, NY, 米国
- 212-735-6767
重要なお知らせ
4.3
優良
231件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect check in and check out
2026年1月31日
I booked a reservation and they…
I booked a reservation and they overbooked themselves and did not allow me to park. This is a horrible system, I don’t understand how you could possibly run a business like this.
2026年1月27日
Icon Parking - 215 E. 95TH PARKING LLC からの回答
Thank you, Jenna, for reaching out, and please accept our sincere apologies for your experience.
We understand how frustrating it is to make a reservation and then be turned away due to overbooking. This is not acceptable, and we fully recognize how disappointing and upsetting this situation must have been. We regret that our system did not work as intended and failed to provide the reliability you expected.
Your feedback has been shared with our management and operations teams so this issue can be addressed and prevented in the future. We truly value your time and appreciate you bringing this to our attention.
We apologize again for the inconvenience and frustration this caused, and we hope to have the opportunity to regain your trust.
Booked a space and paid but no…
Booked a space and paid but no confirming email sent to me. This is a central office problem not a problem with local garage.
2025年11月1日
They couldn't find my car for about 30…
They couldn't find my car for about 30 minutes... it was really crazy and I thought about calling the police to report a stolen vehicle.
2025年10月24日
Icon Parking - 215 E. 95TH PARKING LLC からの回答
Melissa, Thank you for sharing your experience. I’m truly sorry to hear about the delay in locating your vehicle, it’s completely understandable that this situation caused you stress and concern.
This is not the level of service we aim to provide, and we take your feedback seriously. We’re currently reviewing what happened at our location to ensure this kind of issue is addressed and prevented in the future.
Thank you again for bringing this to our attention.
quick booking, not used, refund granted
I had to book quickly, however, could not make the reservation and did not cancel in time. Contacted customer service and they cancelled for me and money was refunded.
2025年7月14日
Attendants were courteous and provided…
Attendants were courteous and provided prompt service.
2025年6月19日
Every thing was very good
2025年6月16日
Great Service
2025年6月14日
Great Staff - excellent experience
Not only was the place extremely clean and well lit for a parking garage… But the staff incredible friendly, helpful and pleasant. It was a wonderful experience. You clearly hire great people and make parking for a day or evening in Manhattan an easy and affordable experience.
2025年6月8日
This is a terrific location
This is a terrific location, right near where I had my appointment. The attendants are very courteous and professional. Easy in and out. Everything went very well.
2025年5月27日
Very friendly and competent.!!
2025年5月22日
Prompt service free of issues.
2025年5月2日
Careful- Website is not run by the business
I pre-booked through the website. And it seems that another site was involved, because when I went to show my confirmation, it was no where to be found & the credit card had been charged. I had to pay again when I was at lot. Thought it was me, but happened to my son also.
Will have to call the card company. now to dispute 1 charge.
2025年4月26日
Icon Parking - 215 E. 95TH PARKING LLC からの回答
Thank you for taking the time to provide your feedback. We are sorry to hear you had a frustrating experience and we sincerely apologize that our service did not meet expectations. Your comments allow us the opportunity to do better. We are looking into the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
Everything it's good
Everything it's good, just a missunderstandings one or two times regarding the reservation arriving to the parking garage
2025年4月20日
Every visit to this facility is…
Every visit to this facility is pleasant and without drama.
2025年4月20日
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