Horrible customer service! I have been lied to and No one still yet has worked on this other than passing along problem to another associate who was previously contacted and not responded at all! PLEA... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
GRACIAS AL SERVICIO DE ATENCION AL CLIENTE. SOY MIEMBRO DE ESTA COMPANIA VACACIONAL DESDE HACE YA 4 ANOS Y SIEMPRE HE TENIDO RESPUESTA DE SU STAFF. A VECES UN POCO DILATADA PERO SIEMPRE EFICIENTE. QU... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Worst service, booked a cruise in December. Placed deposit and was told the remaining balance will be charged automatically. They cancelled my booking, refuse to refund 398$ USD and now are trying... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Ashley has been a true star in helping us to book our dream cruise within a budget we could afford! She was extremely professional and efficient in answering every single question and query we had! Gr... ãã£ãšèŠã
äŒæ¥æ å ±
iCruise.com ã«ã€ããŠ
åœè©²äŒæ¥ã«ããèšè¿°
At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world.
Book Your Cruise Online or call our friendly and knowledgeable cruise experts at
1-800-iCruise (1-800-427-8473)
iCruise.com - More Cruises, More Discounts, Expert Cruise Advice
åœè©²äŒæ¥ã«ããèšè¿°
- Building personal and lasting relationships by consistently exceeding expectations.
- iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. WMPH is short for "We Make People Happy :-) sm." While our name may be cute and bring a grin to your face, it's a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it. How do you make people happy? It's simple - you make people happy by consistently exceeding expectations. Do more than you say you will do, and you will make people happy. At WMPH Vacations and iCruise.com, we exceed expectations with: Value and Savings WMPH Vacations has strong relationships with all cruise lines and tour operators. Like most Top Producing travel agencies, we are among the first notified with last minute deals, senior discounts, regional promotions and group offers. We also use the latest computer reservations systems to enable our agents and our websites to help you find the best deals both online and off. Service & Expert Advice iCruise.com Cruise Specialists are knowledgeable, friendly and enthusiastic experts who know the cruise industry. Our cruise specialists are well-trained and have the resources and tools they need to offer you a high level of service at low prices. Your best interests are our number one priority, so our Cruise Experts will work with you, both online and off, to find the best cruise and best rate that fits your interests. Our expertise comes from years of personal travel experience, as well as the travel experience of thousands of clients we have served in our careers. Information Information is the number one reason why people go to the Internet. By providing honest, accurate information that is relevant to your cruise vacation and combining it with great prices and great service, we will exceed your expectations in helping you plan your cruise vacation. Choice and Convenience iCruise.com represents all major cruise lines on more than 200 ships to over 35,000 itineraries around the world. You have choices and we will help you sort them out. You also have choices with regards to how and with whom you would like to plan your cruise. Our website is conveniently available 24 hours a day, 7 days a week and is full of information that will help with your reservation. You can book online or can contact us by telephone or email to address any questions you may have about your vacation. We will promptly respond at your convenience, regardless of how you choose to work with us. Being Nicer It's a little thing, and we only bring it up because people tell us that all the time. :-) We never forget it's your vacation, your time, your money, and that you're doing us a favor by letting us serve you.
é£çµ¡å
220 Congress Park Dr Suite 330, 33445, Delray Beach, ç±³åœ
- 1-800-427-8473
- contactus@icruise.com
- icruise.com
3.4
ãŸããŸã
4901件ã®ã¬ãã¥ãŒ
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž24æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
I did not receive any emailâŠ
I did not receive any email confirmation that I bought this trip, pls send it to me
2026幎3æ16æ¥
iCruise.com ããã®åç
Dear Irina,
Thank you for reaching out. Your invoice was sent via email on March 18th. We kindly suggest checking your spam or junk folder, as these messages can occasionally be filtered there.
If you are still unable to locate the email, we offer 24/7 chat on our website. Please contact us, and we will be happy to resend it right away.
We're here to help and want to make sure you have everything you need for your trip.
Kind regards,
Toni G.
VP, Customer Commitment
Great customer service!
2026幎3æ15æ¥
iCruise.com ããã®åç
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Devastating lying associates!
Horrible customer service! I have been lied to and No one still yet has worked on this other than passing along problem to another associate who was previously contacted and not responded at all! PLEASE PLEASE DO NOT BOOK WITH THIS COMPANY ICRUISE. I am owed over 1,500 USD. CLIA IS IN COMMUNICATION WITH ME INVITDER TO STOP THE BEHAVIOUR IF THIS COMPANY AND GET REFUND OF WHAT US OWED!, PLEASE PLEASE DO NOTCUSE THUS COMPANY. Last update is â Luisâ contacted Bryan and Luis has yet to respond any more information.
2026幎1æ1æ¥
èªçºçãªã¬ãã¥ãŒ
iCruise.com ããã®åç
Dear Patricia,
Thank you for your feedback. We would like to clarify a few important points so we can move toward resolution.
Your original review did not include enough identifying information for us to access your booking. For that reason, we responded directly through Trustpilot requesting additional details; however, we did not receive a response at that time.
Your subsequent review provided additional context, which now allows us to move forward. To keep communication clear and centralized, we kindly ask that you remove the other two reviews and maintain just one. Only one review is necessary, and working from a single thread helps ensure your concern is addressed efficiently.
It is also important to note that cruise lines do not allow price adjustments once a booking is paid in full, which appears to be the primary concern noted. That said, we do want to review the situation in its entirety. A member of my team will be reaching out to discuss the full scope of the issue, including your concerns regarding followâup from our agents.
We appreciate the opportunity to connect and work toward a resolution.
â
Toni G.
Vice President, Customer Commitment
The reps absolutely refuse to help youâŠ
The reps absolutely refuse to send you to a manager or higher up and will give you fake information just to get off the phone. Ive had a rep who stated she could not help me so she forwarded me to royal. I dont think she knows what her job is because I booked my cruise through them for a reason. I called back to icruise and the next rep was able to help me. My booking rep refuses to respond to my email or help me when I need it. Icruise customer service and solutions are extremely poor and they are nothing but scammers. As soon as you book with them they could careless about what you have to say. Please save yourself time and money and DO NOT BOOK WITH ICRUISE. Id love to show how many ignore emails I have. I tried requesting our phone calls since its "recorded" but they all cant seem to give me a direct answer on how to achieve that. Its obviously not recorded because of how unserious they treat their customers. They all have a fake voice until they have your money. Icruise if you see this, im more than happy to have a conversation with you but it doesn't seem like you guys are up to it which again, what is the point of your job if youre not teaching your employees proper customer service. Your company meets the definition of scammers and fraudsters. Ill be waiting for you guys to prove me wrong.
2026幎3æ7æ¥
èªçºçãªã¬ãã¥ãŒ
iCruise.com ããã®åç
Dear Travel Gal,
Thank you for sharing your feedback. We want to clarify that when your original review was submitted, it did not include enough identifying information for us to locate or access your booking. As a result, we responded through Trustpilot requesting additional details; however, we did not receive a reply at that time.
To keep communication clear and effective, we kindly ask that you maintain a single review thread and remove the duplicate review. One review is sufficient and allows us to focus our efforts on addressing your concerns rather than managing multiple posts.
Now that additional information has been provided, a member of my team will be reaching out directly to discuss your experience and review the issues raised. We appreciate the opportunity to connect and work toward resolution.
Toni G.
VP, Customer Commitment
iCruise.com ããã®åç
Dear Robin,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Wasn't any more difficult than orderingâŠ
Wasn't any more difficult than ordering plane tickets
2026幎2æ27æ¥
iCruise.com ããã®åç
Dear Linda,
Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Very easy to book online
2026幎2æ21æ¥
iCruise.com ããã®åç
Dear Ms. Main,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Amazing Experience
2026幎2æ19æ¥
iCruise.com ããã®åç
Dear Mr. Kennedy,
Thank you for your outstanding review! We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Feel satisfy of the booking going onâŠ
Feel satisfy of the booking going on smoothly.
2026幎2æ17æ¥
iCruise.com ããã®åç
Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Don't do it
I didn't even get the opportunity to book a cruise. The agent 'helping' me was told our preferences. We require 2, 2 bedroom suites. There are 6 of us. My parents each need their own room, and my husband and I a room as well as our kids. We also provided the Bahamas as a location, but I did mention carribean. All of that aside once we bounced from panama to costa rica we finally landed closer to the Bahamas. I agreed to book and hold based on the agents recommendation. Good thing I had the foresight to check the rooms, and what did I see? Single bedrooms, with 1 king bed. Not ok. I called back and told the agent I was done. Quite frankly if you cannot listen to what I want, I don't want you booking a $30,000+ trip for me. The agent insisted on reaching out again, I had explicitly said 12:30 as that was my lunch hour, I was called at 10am. I refused to discuss and again told him I was unlikely to do business with them, but sure go ahead and email me options. I was then given rooms that still wont work, featuring two king beds. I really love repeating myself for no reason. If I wanted this experience, I would run a daycare and talk to them about my cruising options. Now I sent him an email follow up to his, saying I'm sorry but no we're done. You've ignored what I asked for. We didn't limit cruise lines or budget etc, we're shopping for options here and you're not listening. Then the agent pushed back at me, saying that I wasn't clear, I referenced Yacht club ... I am not the expert here. If you want to offer 'professional services' I would also recommend calling me by my name, which is not Taylor
2026幎2æ17æ¥
èªçºçãªã¬ãã¥ãŒ
iCruise.com ããã®åç
Dear Ms. Jewell,
Thank you for taking the time to share your experience. Iâm truly sorry for the frustration you encountered. After reviewing your feedback, itâs clear that we did not meet our standards in several important areas.
Falling short on the points you outlined is not acceptable, and I sincerely apologize. You entrusted us with a significant and meaningful trip, and our responsibility is to provide thoughtful guidance, careful attention, and a high level of professionalism. In this instance, we did not deliver on that commitment.
Your feedback will be shared internally and used as part of our ongoing coaching and process improvement efforts, as experiences like yours are taken very seriously. While I understand youâve chosen to move forward without us, I would welcome the opportunity for my team to better support you with your travel plans. Someone from our team will reach out to see if we may assist.
Kindest regards,
Toni G.
VP, Customer Commitment
iCruise.com ããã®åç
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Al momento di pagare il saldo dellaâŠ
Al momento di pagare il saldo della crociera non mi hanno dato un link idoneo per pagare il saldo e non mi hanno restituito l'acconto di 300 dollari
2026幎2æ2æ¥
èªçºçãªã¬ãã¥ãŒ
iCruise.com ããã®åç
Dear Mr. Fronte,
UPDATE: Gustavo has reached out numerous times to try and assist with this issue. If you could please reply to his emails or voice messages, we would be happy to assist.
Thank you, Toni
We apologize for the challenges you encountered. Your feedback is extremely important to us. We would be glad to review your case and will reach out to discuss your experience in more detail. We look forward to speaking with you soon.
Kindest regards,
Toni G.
VP of Customer Commitment
the prices were wonderful and very easyâŠ
the prices were wonderful and very easy to book the cruise and the room I wanted.
2026幎1æ30æ¥
iCruise.com ããã®åç
Dear Susan,
Thank you so much for your fantastic 5-star review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that you found our prices wonderful and that booking your cruise and room was a breeze.
Your satisfaction is our top priority, and we look forward to welcoming you back for your next adventure. If you have any questions or need assistance, please donât hesitate to reach out.
Kindest regards,
Toni G.
VP, Customer Commitment
Have booked over 2 dozen cruises withâŠ
Have booked over 2 dozen cruises with ease and never had an issue. :)
2026幎1æ30æ¥
iCruise.com ããã®åç
Dear Nancy,
Thank you so much for your fantastic review! We truly appreciate your loyalty and are delighted to hear that youâve booked over two dozen cruises with us. Your continued trust means the world to us, and we look forward to helping you plan many more amazing voyages!
Sincerely,
Toni G.
Vice President of Customer Commitment
They said they would call me backâŠ
They said they would call me back today. Iâm still waiting. They reserved me a rooom on the wrong deck on the Norwegian Joy on Feb 20th out of port Canaveral
2026幎1æ27æ¥
iCruise.com ããã®åç
Dear Mr. Hollow,
Thank you for your feedback. I apologize for any inconvenience you have experienced with your reservation. I want to assure you that someone from my team will be reaching out to you today to address your concerns and assist you in resolving this matter. Your satisfaction is important to us, and we appreciate your patience.
Kind regards,
Toni G.
VP, Customer Commitment
Switched pricing from original quoteâŠ
I want to specifically recognize Gustava Vasquez at iCruise for his outstanding support. He was phenomenal â an excellent listener who took immediate action and genuinely validated my concerns. Gustava went well above and beyond to resolve the issue, and his professionalism completely changed my experience.
He is a true asset to iCruise, and because of his efforts, Iâm now looking forward to the cruise we have booked in May. Thank you, Gustava, for restoring confidence and delivering real customer care.
2026幎1æ22æ¥
iCruise.com ããã®åç
Dear Mr. Hatt,
Thank you so much for your incredibly kind words! Reading your review genuinely brightened my day (and Gustavo's). I'm thrilled to know that you had such a positive experience, and your feedback means a lot to us. Itâs always a joy to connect with wonderful members like you. Please let us know if we can be of further assistance.
Kindest regards,
Toni G.
VP, Customer Commitment
Never again!
I made a 500.00 down payment on my cabin...ICRUISE Drafted the whole 2500.00 from my account!!! Within 45 minutes of noticing what they did. I called them and was told I would have to wait 21 days for them to correct THEIR mistake and refund my money!!
2026幎1æ26æ¥
iCruise.com ããã®åç
Dear Ms. White,
Thank you for your feedback. We understand your concerns and sincerely apologize for any inconvenience this has caused. When booking online, our system provides the option to select either full payment or deposit only, with full payment set as the default. To reserve with a deposit, the deposit-only option must be chosen during the booking process. We apologize for any frustration and would be happy to reach out directly to see how we can further assist you.
We look forward to speaking with you.
Kindest regards,
Toni G.
VP, Customer Commitment
ç·äžå®¢æ人å¡èå¿ä»çŽ°åç客æ¶åé¡
ç·äžå®¢æ人å¡èå¿ä»çŽ°åç客æ¶åé¡ïŒéé信件ç客æææ¯Lineå®æ¹å®¢æ åæ¯éšäŸ¿æ·è¡äºäº
äžé»ä¹äžæ³šéæ¶è²»è
åé¡èæ¬ç
èœå·®åŸå€§
2026幎1æ21æ¥
iCruise.com ããã®åç
Dear Ms. Lee,
Thank you for taking the time to leave a review and for choosing iCruise! We appreciate your feedback about our online customer service. We're glad to hear that our staff was able to assist you patiently. However, we take your other concerns seriously regarding responses. We will reach out shortly to see how we can further assist you and address any issues you've encountered. Your satisfaction is important to us, and we want to ensure your experience is a positive one. Thank you again for your feedback!
Kind regards,
Toni G.
VP, Customer Commitment
I have always had a great experience except in the last year as they can't seem to keep any agents
I have always had a great experience with icruise.com. But something must be going on there. Because I had my first agent for about 3 years, then she left and I found another one and had her for about 3 years and now in the last year I have went through 5 agents. Are they getting rid of all of them or are they quitting? Then it's so hard to find another one. I had sent many emails to the company but nobody would get back to me. I have loved icruise, but not sure what is going on!
2026幎1æ13æ¥
èªçºçãªã¬ãã¥ãŒ
iCruise.com ããã®åç
Dear Mrs. Schumacher,
Thank you so much for your feedback and for being a valued member of iCruise.com! We truly appreciate your loyalty over the years.
We understand your concerns regarding the changes in agents, and we're sorry for any inconvenience this may have caused. To enhance your experience, we have assigned you a dedicated agent who will be available to assist you moving forward. If you encounter any issues or need further assistance, please do not hesitate to reach out.
We're here to help!
Kind regards,
Toni G.
VP, Customer Commitment
Easy to admit
2026幎1æ11æ¥
iCruise.com ããã®åç
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.
Sincerely,
Toni G.
Vice President of Customer Commitment
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã