Idealcarcentreltd レビュー 

Great experience, definitely would recommend these guys , top service , no smoke and mirrors , Genuine helpful service.

Terrible customer service . Avoid at all cost . Do not honour what they say .and when they say your car has had a full service.......it hasn't

Fantastic car service

No issues at all.

Best service given by Sam and Team.
So happy with the service and the car.
Much appreciated. Thanks.

Very happy with my purchase. Sam gave me the best customer service you could imagine. Literally red carpet treatment with coffees, kindness and professionalism. Can’t wait to buy my next car with them. Thank you!

Brillant customer service, always friendly and professional. They go above and beyond to help you.

Great service from ICC, friendly and helpful staff members. They big selections of cars and I am very happy with the car that I got!

Fast and efficient service, great customer service and selection of cars. Definitely will be coming back!

Thanks guys for your help with the ford fiesta, very happy with it

Great service will be back for my next one

Unfortunately I hadn't seen these reviews before I went to buy a car from here and I regret it. They WILL tell you anything to not give your deposit back if you don't buy a car.

I phoned up to reserve a car, like it said to do on their website, where it also says that the deposit is 100% refundable. I confirmed that the deposit was refundable at the end of the conversation and the guy (who was the manager) told me, and I quote "if you change your mind or for whatever reason you find the car is not as advertised, you get your deposit back, 100%".

I then got another call a couple of days later to say that they've added an MOT to the car and given it a service. I just thought this was good communication on their part.

So everything was fine up until now, then it started to go downhill when I got to the dealership. Firstly, I was asked what time I would be there and to let them know when I was on my way so they could get the car prepared. Got there at the time I said and the manager wasn't there. I was stood around for 20 minutes waiting, before he finally turned up and gave me the keys to look around the car.

Long story short, the car was not as advertised. There was significant damage to the side with a shoddy job of attempting to fix it. They did offer a discount to their credit, however not enough to cover how much it would cost to actually repair it properly. I asked for a lower price to take this into account and they refused, so I asked for my deposit back, to which they replied "we don't give deposits back if we've done a service on the car". I was a little confused as 1. I never got told this before now and 2. I never asked for a service in the first place. They were fully aware that all I wanted to do was come and inspect it, and that the deposit was just to hold the car for a few days until I could come over. Then to make matters worse, they tried to gaslight me by saying I asked for the service and apparantly they recorded the call so could prove it (which I wasn't aware of and didn't consent to either), yet for some strange reason, they couldn't access the recordings when I questioned them on it.

I was told to email the owner and take it up with him, which obviously was just to get me to leave. Eventually I had to leave and did email the owner several times, but obviously got no reply.

Tl:dr
Don't pay a refundable deposit for a car here, they don't actually refund it and will lie to your face to scam you.

Do not try to buy from this dealer , it's a scam . After you pay deposit , you gonna see the car on sale on Gumtree, Ebay, motors.co.uk. and your car not gonna be ready on time , you gonna loose the deposit. STAY ⚠️ SCAM , FRAUD

Excellent Service and Stress-Free Experience

I recently purchased a car from this garage, and I couldn’t be happier with the experience. From the very first phone call, Sam was incredibly helpful, answering all my questions and providing reassurance about the car. I was so confident in Sam’s honest and professional approach that I decided to travel all the way from Scotland to make the purchase.

Despite the car already having a fairly long MOT left, the garage went above and beyond by servicing it and providing a fresh MOT for added peace of mind. When I arrived at the train station, Sam kindly collected me, making the whole process even more convenient.

Within a few hours, everything was finalised, and I was ready to drive back to Scotland. The communication from the garage was first class, and the entire experience was smooth and stress-free. I would highly recommend this garage to anyone looking for a reliable and customer-focused service.

Thank you, Sam, and the whole team for making this such a pleasant experience!

Love the car !!!

Refusing to refund deposit as other people have experienced, they seem to think its perfectly fine to steal £250 from a pensioner. Avoid this dealership like the plague...

From my initial contact with Ideal Car Centre and to the point of collection the guys were absolutely brilliant and extremely helpful.

The car is running like a dream and I have absolutely no reservations in highly recommending them at all.

Thanks again for everything...

only wish i had read the reviews before buying from this company, if you have any problems with your car , you are in for a rough ride . there most certainly is not any 6 month warranty. doesnt answer the phone , doesn't answer emails , whatsapp , voicemails if you have an issue. had an engine management light come on my car the very next day after collecting. took 3 x visits and 14 days for them to sort it , and it was only a sensor , 14 days with no car was a nightmare . now i have a bad engine oil leak and he is not replying to anything . i feel i will have to get fixed at my own expense and go to a small claims court .

***AVOID***

I recently purchased a Renault Captur (SD70 HYJ) from this company and had to return the vehicle within my first 30 days. A local Renault garage discovered significant internal body shell structural collision damage to the rear end of the vehicle. With this they were unable to align the rear radar sensors which ICC stated was a temperamental issue that would resolve when the car battery had charged. Additionally, the clutch malfunctioned and two tyres had to be replaced. The MOT paper work he provided came with no advisories and these faults question whether the car should have even passed the MOT.

My experience was extremely intimidating. The company seemed unaware of consumer law, including the Consumer Rights Act. After they refused my short term right to reject and a full refund, I filed my court claim. Throughout the lengthy process, they offered numerous excuses and even made coercive statements that pressured me into settling. After months of continuous push back, I finally received my partial refund on the very last minute of the court order.

I dealt with an individual who exploited the situation, adding excruciating stress and inconvenience. Based on this, I would strongly advise against purchasing from this company.

Furthermore, it’s important to note that I could not find any evidence that ICC are linked to the partner associations advertised on their website, nor do they offer their “warranty” in writing.

The vehicle document showed this car was purchased at Auction, however they did not state the details of the previous damage on the website. After speaking on the phone he informed me that it was cosmetic damage and had been repaired. Do not trust their word without having a full inspection yourself.

Reported to Trading Standards.

Brought my first car, and got a good deal was as described and got to drive away with it the same day

Great experience, and a huge selection of cars very happy with the service and had a pleasant exchange

I had an awful and most frustrating experience with this dealership. I want to warn everyone so you don't waste your money! They advertise a "refundable" deposit, but don’t be fooled—this deposit is anything but refundable. I changed my mind about purchasing the car as I wasn't happy with it, only to find out that my £99 deposit will not be refunded as I should've viewed the car "wihtin the opening hours". This is the company's misleading terms.

When I inquired about the refund, their response was dismissive and unhelpful. They insisted there was nothing wrong with the car, claiming it had only "age-related marks," but failed to disclose the full extent of the vehicle's issues before the viewing having asked for photos before coming and didn’t mention any significant dents or obvious bodywork damage, the car’s condition was simply not as described.

Their lack of transparency and refusal to honor their own refund policy is unacceptable. Save yourself the hassle and avoid this dealership. There are plenty of other places where you’ll get a fair deal and honest service.