Idioma ロゎ
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Idioma レビュヌ 12

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TrustScore 5段階評䟡の3

3.1

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䌁業情報

  1. 衣料品店

圓該䌁業による蚘述

See the World - Speak the Language idioma® Derived from the Spanish word for "language," originally from the Ancient Greek ጰΎίωΌα. At Idioma we challenge the unconscious with organic, fairly-made and multilingual clothing. Idioma was born around London in 2011 and we have been promoting social, environmental and multicultural awareness ever since.

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3.1

たあたあ

TrustScore 5段階評䟡の3

12件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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5぀星のうち1の評䟡

Terrible customer service, mediocre quality

I bought a hoodie and the fit was poor - neither L nor XL fit properly.
I returned the L for XL, but when I sent the XL back I did not receive a refund and no response after emailing 5 times, almost a month after I sent it back. So I am now £90 down and no response at all.

Very disappointed - it has been my first experience with Idioma but I won't be going back.

The clothes also appear very expensive for the quality.

2026幎2月25日
自発的なレビュヌ
Idioma ロゎ

Idioma からの回答

Dear Zico,

Thank you for your review, and please accept our sincerest apologies for the experience you've had.

Having looked into this fully, we can see that you reached out to us multiple times, and we failed to respond in a timely manner. As a small, independent team, we have been navigating some staffing challenges recently, but we want to be clear: this is not an excuse, and you were completely right to be frustrated.

We're pleased to confirm that your refund has now been processed in full, and we have taken steps to make sure situations like this are handled better going forward.

We hope that in time you might consider giving us another chance. We would love to show you the standard of service you should have received from the very start.

Warm regards,
The Idioma Team

5぀星のうち2の評䟡

Great designs but poor quality


Love the designs and have multiple tshirts which are great. However have an expensive hoodie, which has now torn a hole under both arms. Clearly the design isn't very good quality. Very disappointed. Contacted but wasn’t offered a new item.

2024幎12月25日
自発的なレビュヌ
Idioma ロゎ

Idioma からの回答

Hi Tom,

Thank you for your feedback, and I’m sorry to hear about your experience with the hoodie. We truly appreciate your support and are glad to hear you love the designs and your t-shirts.

Regarding the hoodie, we’re concerned to learn about the quality issue you mentioned. This isn’t the level of durability we aim for, especially for one of our higher-end items. We’d appreciate the opportunity to make this right.

Could you please reach out to us via email with more details about your purchase and how you previously contacted us? At the moment, we haven't been able to find a record of this issue being reported, and we’d like to investigate and offer a proper resolution.

We’re committed to improving and ensuring our customers are happy, not just with the design, but with the long-term wear and experience.

Looking forward to hearing from you soon.

5぀星のうち5の評䟡

Love these jumpers, great find

The jumpers are lovely. I bought 2 I liked them so much. I needed to return one and once I managed to contact customer support they did an excellent job. Seth in particular resolved my challenge really well.

This is an excellent quality garment, well made, well fitted. Keep up the good work Idioma.

2025幎3月19日
自発的なレビュヌ
5぀星のうち3の評䟡

Difficulty getting in touch about my order

I have paid over £100 for an item which i havent received, which Royal Mail haven't yet received (according to the tracking provided by Idioma) and I have emailed multiple times, used the web form, and used instagram to try to contact the company but have had no reply.

Update - This issue was found to be a problem with Royal Mail rather than Idioma. The company sent me a replacement with 24hr delivery when I was eventually able to make contact.

2025幎3月13日
自発的なレビュヌ
Idioma ロゎ

Idioma からの回答

Hi Jack,

Thank you for taking the time to share your feedback, and we’re truly sorry for the inconvenience caused. We completely understand how frustrating it must have been to experience a delay in receiving your product.

After realizing that the original order was seemingly lost in transit, we promptly dispatched a replacement garment. We’re sorry if at any stage the communication wasn’t clear.

Please feel free to get in touch with us directly at hola@idioma.world if you still have not received your garment. We’re committed to ensuring that this is fully resolved for you.

Thank you again for your patience, and we apologise for any inconvenience caused.

Best regards,
The Idioma Team

5぀星のうち5の評䟡

Wonderful customer service

Wonderful customer service. When royal mail managed to lose my parcel, Idioma were quick to respond to all of my email queries, sorted out sending a replacement and were lovely to deal with. Breath of fresh air

2024幎12月10日
自発的なレビュヌ
Idioma ロゎ

Idioma からの回答

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We always strive to offer efficient and friendly customer service, and it means a lot to us to know you appreciated it :) have a great day!

5぀星のうち5の評䟡

Stylish and high quality apparel

I recently purchased a T-shirt and hat from Idioma, and I couldn't be happier with my experience! The quality of both items exceeded my expectations—the fabric is comfortable, durable, and feels great to wear. The design is unique and eye-catching, which has already earned me a few compliments. The ordering process was smooth, and the shipping was prompt, arriving right on time. Overall, I highly recommend Idioma for anyone looking for stylish, sustainable, high-quality apparel!

2024幎10月1日
自発的なレビュヌ
5぀星のうち5の評䟡

I will be a returning customer

I ordered a jumper and T-shirt as a gift, it was delivered quickly and the items were lovely. Great quality and unique designs! Will definitely order from them again

2024幎9月2日
自発的なレビュヌ
Idioma ロゎ

Idioma からの回答

Thank you so much for your feedback! We're delighted to hear that you loved the jumper and T-shirt, and that they made a great gift. It’s wonderful to know you appreciate the quality and uniqueness of our designs. We can’t wait to welcome you back as a returning customer—thanks again for choosing Idioma.

5぀星のうち5の評䟡

One of my favourite ethical companies


One of my favourite ethical companies to buy from. I love the prints and the ethos behind each design and the company itself. Really helpful customer service, always friendly and efficient and love the lil touches with the clothes when they arrive and the labels which tell the story behind the print

2023幎12月6日
自発的なレビュヌ
Idioma ロゎ

Idioma からの回答

Thank you so much for this review! We're thrilled to hear that you enjoy our designs and connect with the ethos behind our brand. We work hard to make each piece and experience special, so it’s fantastic to know that the little touches and storytelling resonate with you. Thank you for being a part of our journey!

5぀星のうち1の評䟡

Terrible experience in an ongoing dispute...

I am having a terrible time with this company, and I believe I have been let down in an ongoing dispute.

Let's start from the top.

First, I ordered a jumper in two sizes. I fully intended to send one back. I sent it back within 30 days to receive an email saying I would receive a refund. Two days later, I received an email saying I'd been refunded a gift card to use on the online store. This was a bit annoying as this wasn't stated in the first email or made obvious to me.

I contacted Idioma about this and stated I would like a full refund for my card. They responded by saying they didn't need to refund my card, which I queried as being against UK trading standards law. Their lawyer emailed me back, telling me I was wrong. I emailed them back, stating that their refund policy was unclear.

I decided I didn't have the time to fight this at this point. I liked the quality of my first jumper, so I bought a second. It came and was too big—what a nightmare.

Now that I know their returns policy, I sent the item back to them for a change in size. The return was received a few days later. A week and a half passed, and I sent 1-2 emails chasing said return to finally receive an email from someone saying that the package had been damaged.

By this point, I imagine Idioma doesn't like me, doesn't want to receive my emails, and, quite frankly, doesn't care if I'm a customer or not.

Apparently, the jumper I sent back has a hole in it, and so does the package. This is totally plausible, but with no proof but a simple photo. I'm sure it would be well within someone's rights to just stab a parcel for that annoying customer who's just trying to get a refund.

The dispute is still ongoing, and although they are pleasant in writing emails, I still feel betrayed by this company's lack of customer care and prompt communication.

No refund was given for this ordeal, no apparent changes and no end to the stress caused by losing over £15 in shipping fees and £60 for the apparent damage in the transit jumper.

Idioma sent me a final email today to apologise. They are a small company with only a few staff members, and they were away on holiday, which gives them the right to treat their customers like this...also I have been told the only way to get any money back will be to contact the post office for refunds.

I will also write a full report and send it to the British Trading Standards Authority.

Avoid this company.

2024幎10月14日
自発的なレビュヌ
Idioma ロゎ

Idioma からの回答


Thank you for sharing your feedback, and we’re truly sorry that your experience with Idioma has left you feeling disappointed and let down. As a small team, we take each customer interaction seriously and always strive to provide prompt, transparent, and attentive service.

To clarify a few points raised in your review:

1. Refund and Return Policy: We apologise if our initial communication around refunds was unclear. As per our policy, some returns (sale items) are processed as store credits, this is explained in several places on our website, and our aim is to make this as clear as possible in our terms. We understand this wasn’t your expectation and regret any inconvenience caused. We did our best to respond to your inquiries on this matter and are always open to discussing our policies further to ensure understanding.

2. Second Return Item: We understand that the second jumper you purchased was unfortunately the wrong size, and we completely respect your decision to return it. When we received the garment back, it arrived in damaged condition, with visible holes in both the packaging and the item. This damage, as explained, appeared to have occurred during transit. While we are unable to take responsibility for issues occurring once an item leaves a customer’s hands, we have documented the garment’s condition upon receipt and inspection and have shared this information with you.

3. Royal Mail Claims Process: While we cannot file a claim with Royal Mail directly on your behalf, we are happy to provide supporting documentation to assist you. We truly wish for a positive resolution for you and are here to help with any questions you may have about this process.

Again, we’re sorry for any frustration this has caused and understand that this was not the experience you expected. Your feedback is valuable to us, and we are committed to learning from it. If there’s anything more we can do to help resolve this matter, please don’t hesitate to reach out.

5぀星のうち1の評䟡

Poor customer service

Poor customer service. The refund process takes ages and has some strange policies regarding creased items. Not only they didn't refund my items, they deducted some money to iron them (?) and mentioned I would receive a gift card instead. A week has passed and still no gift card.

2024幎10月16日
自発的なレビュヌ
Idioma ロゎ

Idioma からの回答

Thank you for sharing your feedback. We’re sorry to hear about your experience with our returns process and appreciate the chance to clarify our policy and assist you.

Our policy aims to ensure that all items returned to us are in a resalable condition, unworn, and with tags intact. In cases where returned items arrive heavily creased or without tags, a fee may be applied to cover any necessary ironing or cleaning, as outlined in our returns policy. This fee is deducted from any refund issued.

Since your items were determined to be in an unsaleable condition, a cleaning and ironing fee was applied in place of a full refund. Additionally, sale and discounted items are eligible for store credit instead of a direct refund. Your gift card should arrive soon, but if it has not yet, please feel free to reach out to us at the address on our returns and exchanges page, and we’ll be happy to assist you in expediting this.

We value your feedback. Thank you for your understanding, and please don’t hesitate to reach out with any further questions.

5぀星のうち1の評䟡

Bad customer service


Perhaps if you were to place an order it would all go smoothly. But if you have a query like I did, it seems impossible to get a response. Once sent, you recieve an automated message explaining that if you follow up with another message your query will be sent to the bottom of the queue. I understand the necessity for this with high volumes of customer queries coming in. But I sent them a query over a eight days ago and I am still waiting for a response. I don't have a number to call. This is far less than adequate customer service.

2024幎2月3日
自発的なレビュヌ

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