Good and helpfull tool. Direct booking, automatic messaging and Reports...are really a added value. Mobile App is a bit slow and hard to use, desktop is awesome.
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レビュアーのコメントを見てみましょう
iGMS customer support is so helpful. As a somewhat technical person, but new to APIs, their customer support walked me through their docs and helped me automate some processes. They were clear and hel... もっと見る
I am very impressed so far. We have complicated set up and they spent time to make sure everything was set up properly. The tech team has been awesome as well, solving any issues we had during the set... もっと見る
IGMS walked me through what they can do to make my short term rental condo easier to manage! The experience was easy and understandable!
企業情報
当該企業による記述
iGMS is a top-rated vacation rental software that is designed to put your STR business on autopilot. Start a free 14-day trial.
連絡先
105-185 Forester St., V7H 0A6, North Vancouver, カナダ
- +1 (425) 222-2922
- support@igms.com
- igms.com
4.6
優良
131件のレビュー
ネガティブなレビューの 33％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
How to change setting (about Airbandb logo in the upper right corner of the screen)
Quick and up to the point.
great thanks
2024年11月27日
自発的なレビュー
Excelente software
Excelente software, fácil de conectar con cada una de las otas y muy intuitivo al manejarlo. Sería aún mejor si manejara programa de reseller y otras sistemas de pago para Latinoamérica, en especial Colombia.
2024年10月27日
自発的なレビュー
I’ve been incredibly impressed with…
I’ve been incredibly impressed with IGMS and their exceptional customer support. Whenever I’ve had questions or needed assistance, their team has made it a priority to provide quick and helpful responses. As someone new to the short-term rental industry, IGMS has been invaluable in simplifying the process and making everything easier. They’ve truly been the best solution for our needs.
2024年10月16日
自発的なレビュー
iGMS からの回答
Hello Richard,
We’re delighted to hear that you’ve had a positive experience with iGMS as you start your journey in this industry. It’s great to know that we could provide valuable assistance, and we’re thrilled to be the best solution for you!
If you have any questions or need any assistance, we're always here for you at support@igms.com
Santiago was responsive and thorough in…
Santiago was responsive and thorough in his explanation and helped solve my issue
2024年10月2日
自発的なレビュー
iGMS からの回答
Hi Melissa,
Thank you for sharing your feedback! We’re happy to hear that Santiago provided you with prompt and detailed support. He is indeed a valuable member of our Customer Experience team, and we're glad he could help resolve your issue.
If you have any more questions or need further assistance, we're always here for you at support@igms.com
It has been very usefull
It has been very usefull, it has reduced the time I wasted on simple things such as coordinating cleanning and sending standard messages. However it has a huge potential and I hope it keeps on evolving
Daniel Machado Vieira
2024年8月21日
自発的なレビュー
iGMS からの回答
Hi Daniel,
Thank you for your review! We're glad to hear that iGMS has been useful in reducing the time you spend on coordinating cleaning and on message automation. That’s exactly the goal of our platform: to put your daily operations on autopilot while you focus on growing your business.
If you have any further questions or suggestions, we’re always here for you at support@igms.com
Great job on handling the customer's…
Great job on handling the customer's issue quickly and professionally.
2024年10月2日
自発的なレビュー
iGMS からの回答
Hi Kathrina,
Thank you, our customer support team is pleased to hear your review! Our goal is to provide excellent support to all our users, and it's rewarding to know we've been able to handle issues promptly and professionally. Your feedback motivates us to continue delivering exceptional service, and we truly appreciate your support.
Booking.com sync issues since Jul 2024!
Since July 2024 IGMS has been having severe problems with their Booking.com sync. Every few weeks I discover random dates have been blocked and that the base occupancy has been changed from 2 to 4, resulting in thousands of pounds of lost revenue from reservations with more than 2 guests. Their standard reply "our development team will get back to you".
Another issue has been the minimum nights has changed from 7 nights on my weekly rate on Booking.com to 1 night, resulting in a one night stay being booked at my weekly discounted rate.
They had problems with sending automated emails which resulted in my receiving a bad review on Booking.com when a guest did not receive the check out instructions.
I have repeatedly asked to be refunded for the properties affected, I have 6 properties and 4 have suffered because they are the 4 that are on Booking.com. They admitted to us in Aug that they were having sync issues with Booking.com due to the mark-up function and all they could advise was to stop using that function until the issue was resolved. Not taking into account the amount of time it would take us to reprice all of our rooms. They keep saying that I am the only one of their customers suffering from these issues with the Booking.com sync. So would appreciate if anyone else can write a review detailing their problems. Thank you
2024年9月26日
自発的なレビュー
iGMS からの回答
Hi Nadine,
Thank you very much for taking the time to provide feedback. We sincerely apologize for the inconvenience you've encountered with our software. Accurate occupancy and rate information is essential for your business, and we appreciate your patience as our team works to resolve the visual issue in the Booking.com Room Editor that has caused confusion around base occupancy.
For the time being, we recommend closely monitoring the base occupancy value on the Rates View of the Multi-Calendar, as this information is consistently accurate there. Of the two cases you reported, one was unrelated to our software’s visual issue, as it involved children. Please note that Booking.com does not apply additional charges for children in such cases.
In addition, we’re pleased to let you know that the Channel Markups feature was fully redesigned in October and is now operating without any visual issues, including those affecting calendar availability. The issue you experienced with the minimum stay value has also been resolved, and we don’t anticipate further issues in this area.
We truly appreciate your understanding and cooperation in our regular one-on-one calls, and we’re grateful that you accepted our compensation offer. Thank you for continuing to stay with us during this time. If you have any further concerns, please don’t hesitate to reach out directly.
Best,
iGMS Team
Highly recommended
I’ve only been using iGMS for a few months And I am very happy with the app platform itself. It’s a great tool to keep my STR business organized across all platforms I have noticed that there is a lag in receiving messages, but I still give them five stars because their Service is outstanding in every other way. Additionally, I find their webinars to be very informative which is great for new and experienced hosts, as this industry is constantly changing.
2024年9月24日
自発的なレビュー
Good tool, abysmal customer service.
Overall the tool is good but there is a permanent synch issue between VRBO and IGMS for which we have opened countless tickets without any long term fix. Short term fix is mostly user driven. Customer service is there but is lacklustre and as much as the customer service representatives are polite and I assume try their best to help, the escalation process is not working and you never feel like anyone picked up your request at the Management level. This is also one of the rare vendors that does think commercial gestures are not a thing, or care too much if one of their customer leaves the platform. I assume the lack of alternatives at that price point helps boost the confidence that one customer lost is a new one made.
2024年7月7日
自発的なレビュー
iGMS からの回答
Dear Thomas,
Thank you for taking the time to share your feedback. We genuinely appreciate your honesty and value your insights, as they help us improve our services.
We were glad to have a productive one-on-one Zoom call with you recently. During the call, we identified and implemented a permanent solution to the issues you were experiencing with the Vrbo connection. Moving forward, you should not encounter any further problems.
Thank you for being a valued customer. If you have any further questions or concerns, please don’t hesitate to reach out to us at support@igms.com. We are always here for you.
IGMS has made it much easier to manage…
IGMS has made it much easier to manage all our properties. There are teething problems but the team is so responsive. Happy to grow with them.
2024年6月3日
自発的なレビュー
iGMS からの回答
Hi Nadine,
We're delighted to hear that iGMS has made managing your properties easier. We appreciate your understanding regarding the teething problems and are glad to know that our team's responsiveness has met your expectations.
We're excited to grow alongside you and support your continued success.
If you have any questions or need further assistance, please feel free to reach out
Best choice in Property Management
IGMS system is useful in managing multiple properties so you can message guests from one platform, managing cleaners and having a multi calendar to see what is happening in next week/month.
Additionally customer service is first class. When I have not understood how to work something on IGMS or make what I want happen, IGMS staff are always very helpful in explaining over the chat function. They give clear answers with screenshots if necessary. If they don't know something, they say, and they will always find out and get back to me. Staff are polite, knowledgeable. IGMS as a whole takes on feedback and ways of improving the system- always evolving.
(Bliss Stay Belfast)
2024年4月16日
自発的なレビュー
iGMS からの回答
Hi Gillian,
Thank you for such kind words.
We are happy to hear you find our platform useful for your property management business.
We really appreciate you choosing to grow with us and it is always a pleasure to help you via chat.
If you ever require assistance or have any questions, please don't hesitate to contact us. We're here to assist you!
Best,
iGMS Team
IGMS is a great property management…
IGMS is a great property management tool for a smaller Airbnb host. It's features are very intuitive and easy to understand. I highly recommend.
2024年4月6日
自発的なレビュー
iGMS からの回答
Hi Catherine,
Thank you for the review!
We are thrilled you find iGMS intuitive and easy to understand since that is our main goal for our customers.
If you ever need any assistance or have any questions, just let us know as we'd be happy to help!
Best,
iGMS Team
A great value for money
I have been using igms software for a few months, and I am very satisfied overall. Its interface might not be the most user-friendly compared to other similar software, but it works perfectly, and it was the cheapest option for me (I only have one listing). TLDR I'd say:
- Upsides: affordability and integrations.
- Downsides: interface and lack of updated android app.
2024年3月9日
自発的なレビュー
iGMS からの回答
Hello Team, Thank you very much for leaving a positive review!
We value your feedback and are always delighted when we have happy customers. We're constantly improving our interface and updating our Android app based on valuable feedback like yours. Your hosting journey is our priority, and we're here to support you every step of the way! 🏡✨
If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to reach out to us.
Thank you for choosing iGMS!
If you like double-bookings
If you like double-bookings, this is the software for you.
This software is UNRELIABLE. Some bookings appear, others don't.
Support is trash, they accuse you and then send you to an amateursitic Webinar. It has a lady speaking with such a thick hispanic accent that it is actually impossible to understand.
A total waste of time
2024年1月24日
自発的なレビュー
iGMS からの回答
Dear David,
Thank you for taking the time to share your feedback, though it deeply concerns us to hear about your disappointing experience with iGMS. We sincerely apologize for the frustration and inconvenience you've encountered.
Our team strives to address every user's issues promptly and effectively, and we regret that our attempts to reach you for further support have not been successful. We truly value your input and would like to make things right. If you're open to discussing this further, we urge you to contact us directly at support@igms.com. We're here to listen and address your concerns with the attention and urgency they deserve.
handy tool for managing your short-term rentals
It is a handy tool for managing your short-term rentals. I have been using this software for 3 months, while synchronized with dynamic pricing tools, and this has saved me countless hours on availability management and calendar synching across short-term rental platforms (Airbnb, Booking, VRBO). Written by Philip Mann
2024年1月13日
自発的なレビュー
iGMS からの回答
Dear Philip,
We're thrilled to receive your 5-star review and hear about your positive experience with iGMS! It's fantastic to know that our software has been a handy tool in managing your short-term rentals, especially in combination with dynamic pricing tools.
We're grateful for your support and feedback. It's users like you who inspire us to continuously improve and innovate. If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to reach out to us.
Thank you for choosing iGMS!
Terrible support only passing bugs
I tried to integrate my iGMS against my vrbo, received an error saying to contact their support which I did several times. Each time their response is that there is no fault n their end, contact vrbo to have it sorted.
By the way, I contacted vrbo and iGMS is NOT even on their integration list they provide to me.
Anyone interested in commencing a class action regarding the false advertisement?
2023年12月27日
自発的なレビュー
iGMS からの回答
Dear David,
Thank you for bringing your concerns to our attention. We apologize for the confusion and any inconvenience you have experienced in attempting to integrate iGMS with Vrbo. We understand the importance of seamless integration with major vacation rental platforms and want to assure you that iGMS does indeed offer integration with Vrbo. Here you can check the list of Vrbo's official API partners, and iGMS is one of them https://www.vrbo.com/connectivity
Our team has been trying to reach you but, unfortunately, all our attempts were unsuccessful. If you're available to discuss this matter further, please don't hesitate to contact us directly at support@igms.com. We are dedicated to promptly and effectively addressing any concerns you may have.
Best, iGMS Team
They have the best support team
They have the best support team. The app offers everything I need for my type of accommodation.
2023年9月18日
Versatility of Use
I am only recently getting started. I have enjoyed the versatility of use and ability to customize as I need in an adapting environment. No complaints, would recommend to anyone starting out.
2023年9月13日
自発的なレビュー
iGMS からの回答
Hello Abraham,
A warm thank you for your positive remarks! We’re delighted to hear that you’re enjoying the versatility and customizable features of our platform as you get started. At iGMS, we strive to provide solutions that adapt to diverse needs, helping you navigate through ever-evolving environments with ease.
It’s heartening to know that you would recommend us to others. Your satisfaction is our reward, and we’re excited to continue supporting you as you explore and grow with our platform!
Wishing you a smooth and rewarding journey ahead with iGMS!
Best Regards,
iGMS Team
Very high value for the price
Very good price for a very very complete software. The best of all: how easy and quick is to talk with customer service if you have to solve any issues.
2023年9月21日
自発的なレビュー
iGMS からの回答
Hello Alejandro,
Thank you immensely for sharing your wonderful experience! We’re thrilled to know that you find our software comprehensive and our pricing agreeable. It’s our aim to offer robust solutions that bring maximum value to your experience.
We’re especially delighted to hear your appreciation for our customer service. Swift and effective communication is our mantra, and we’re here to ensure any issues you encounter are resolved promptly and smoothly.
Your satisfaction and ease are our top priorities, and we’re excited to continue providing you with exceptional service and support!
Warmest Regards,
iGMS Team
IGMS Support is fantastic
IGMS Support is fantastic. There are a lot of options for channel managers and they probably all do many of the same tasks. I can say though that IGMS system does it all and it works. If that is not enough, their support is extremely responsive and give you clear answers!
2023年9月18日
iGMS からの回答
Hello Derek,
Huge thanks for your glowing review! We’re overjoyed to hear that you find our system effective and our multitude of options accommodating. At iGMS, we strive to craft solutions that are as versatile as they are reliable, ensuring a smooth sailing experience for you.
Your kind words about our support team are the cherry on top! We pride ourselves on being there for you with swift responses and clear, concise solutions. Knowing that we’ve been able to meet your expectations fills our hearts with joy!
Once again, thank you for your encouraging words! We’re committed to maintaining this level of service and are excited to continue supporting your journey with iGMS.
Warm Regards,
iGMS Team
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