I had a very positive experience at Imaginatal Leicester. The reception staff has been very welcoming and friendly. The ultrasound was very thorough and I felt that the Sonographer was very knowle... もっと見る
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Absolutely brilliant, booked in last minute for a 6 week early reassurance scan as we were a bit concerned. Both staff were fantastic, reassuring, empathetic and supportive. Thankfully all was okay. S... もっと見る
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We had a wonderful bonding scan as our toddler wanted to see the baby. The staff were very supportive and made us feel very comfortable. My toddler was over the moon as she felt very special and was... もっと見る
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Been for a scan today to give myself peace of mind, and I couldn’t thank the girls more. They are so lovely and welcoming, they explained everything and put my mind at ease, definitely worth the money... もっと見る
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企業情報
当該企業による記述
Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.
Experience Imaginatal's Exceptional Care
当該企業による記述
- Free Rescan Policy for Early Scans
- Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
- Accurate Gender Scans Guaranteed
- Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
- Comprehensive Health Screenings
- Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
- Friendly and Welcoming Environment
- Join our happy customers. Experience our award-winning care and welcoming staff today!
Our Rescan Policy
Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"
連絡先
18 Rutland Street, Ground Floor, LE1 1RD, Leicester, 英国
- 8006404299
Book Your Health Scan Today
4.1
ほぼ満足
16件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Imaginatal - Leicester からの回答
Hi,
Thank you so much for your kind feedback. We’re really pleased to hear you had a good experience with us and felt comfortable during your visit. Creating a calm and welcoming space is very important to our team, so your words mean a lot.
Best wishes,
Imaginatal Team
Everything was amazing
Everything was amazing. It was my first time but I felt like I’ve been there severely.
Great customer service and the sonography’s treat was excellent to ice the cake . Can’t thank you enough.
2026年4月4日
Imaginatal - Leicester からの回答
Hi
Thank you so much for your lovely feedback. We’re so pleased your first visit felt so comfortable and familiar, and that the team helped make it such a positive experience.
Best wishes,
Imaginatal Team
Not pleasant
I’ve visited this scan centre four times, and unfortunately my most recent experience was not as pleasant as the previous ones.
The sonographer, Nina, arrived late and was noticeably less welcoming compared to staff I’ve encountered before. During the scan, there was very little communication—she proceeded with measurements without explaining what was happening or providing reassurance, which made the experience feel impersonal. I only received information when I asked questions myself.
Overall, this visit felt quite different from the standard of care I had previously experienced here. I hope this feedback helps the team improve communication and patient interaction moving forward.
2026年3月30日
Imaginatal - Leicester からの回答
Hi,
Thank you for taking the time to share this feedback, especially as you have visited us many times before. We are truly sorry to hear that your most recent appointment felt so different from the warm and reassuring experience you had come to expect.
A scan should never feel impersonal, and we understand how important clear communication and reassurance are throughout. Your comments have been noted and will be taken seriously, as this is not the standard of care we aim to provide.
We really appreciate your honesty and your continued support, and we hope to have the opportunity to provide you with a much better experience in future.
Best wishes,
Imaginatal Team
Highly recommend
Truly a beautiful and amazing experience and the staff and venue are beautiful truly recommend this
2026年3月19日
Imaginatal - Leicester からの回答
Hi
Thank you so much for your lovely feedback. We’re delighted to hear you had such a positive visit and that both the team and surroundings helped make it feel so special. Your recommendation truly means a lot to us, and we’re so pleased we could be part of such a memorable experience.
Best wishes,
Imaginatal Team
TW - pregnancy loss. Awful experience.
TW - pregnancy loss. The worst experience of my life. We booked this scan back in December because I had slight bleeding and my anxiety about it was so bad we wanted peace of mind whilst waiting for our nhs scan at the early pregnancy unit. The scan was awful, the lady doing our scan did not speak to us at all even when we asked questions, she did the test in silence despite explaining why we had gone there. She did not seem to know what she was doing, the only she she asked was if our dates were right because she said we were 11 weeks pregnant which we knew was impossible because of when my period was. She said bluntly ‘it’s big but no heartbeat’ but when we asked if it was okay she said yes but did not seem sure and did not give us reassurance which is what we had gone for. The next day we managed to get an nhs scan who told us we only looked about 5 weeks pregnant, we thought we were 8 weeks and growth was less than was expected. Completely different knowledge to the scan from here. We had to come back for a scan 10 days later with the nhs and there had been no change and were told we had a missed miscarriage. This bad experience of a scan just added to our trauma, they did not even send the report like they were supposed to, or do an internal scan which they should do if the scan is unclear/no heartbeat. We did get our money back after fighting for it but avoid this place at all costs, it’s a money grabbing awful place which made the worst time in our life even worse
2025年12月1日
自発的なレビュー
Imaginatal - Leicester からの回答
We are truly sorry to read about your experience and, most importantly, about your loss. We understand how distressing and emotional this time must have been for you, and we are very sorry that you felt unsupported during your visit.
Following your appointment, the scan findings were reviewed by our Clinical Lead as they were inconclusive. As a result, you were offered a follow-up internal scan the following day to obtain clearer information and provide further reassurance. This appointment was accepted initially; however, we understand it was later cancelled, and a full refund was requested. As the scan was inconclusive, we provided a full refund in line with our policy.
We always aim to communicate sensitively and clearly, particularly in early pregnancy where uncertainty can understandably cause significant anxiety. It is never our intention to cause additional distress, and we are very sorry that this was your experience.
We wish you strength and healing during this difficult time.
Imaginatal - Leicester からの回答
Hi,
Thank you for your review! We’re really pleased you found the team welcoming and approachable. We hope to see you again whenever you need us.
Best wishes,
Imaginatal Team
Really lovely and informative.
2025年12月20日
自発的なレビュー
Imaginatal - Leicester からの回答
Hi,
Thank you so much for your review! We’re really happy to hear you felt well looked after and that everything was explained clearly — it’s important to us that you leave feeling reassured and confident.
Best wishes,
Imaginatal Team
Had a really good appointment!
Had a really good appointment!! The woman that did my scan was so friendly and helpful and answered all my questions, she shown me everything to do with the baby on my 4d scan and sent me over all the photos from the scan!! Also I plus is they have big scan rooms so you could bring friends and family to see
2025年11月11日
Imaginatal - Leicester からの回答
Hi,
Thank you for your wonderful review! We’re so pleased to hear you had such a good appointment and felt well looked after throughout your 4D scan. It’s lovely to know you enjoyed the spacious scan room and being able to share the experience with family. We really appreciate your kind words.
Many thanks,
Imaginatal Team
Beautiful and comfortable environment
Beautiful and comfortable environment! Lovely employees and the level of comfort and ease that I had was amazing!!!
2025年10月28日
Imaginatal - Leicester からの回答
Hi,
Thank you so much for your wonderful review! We’re delighted to hear you felt so comfortable and at ease during your visit, and that our team helped make it such a lovely experience. It’s great to know you enjoyed the welcoming environment too!
Kind regards,
Imaginatal Team
Highly recommend
I had a very positive experience at Imaginatal Leicester. The reception staff has been very welcoming and friendly.
The ultrasound was very thorough and I felt that the Sonographer was very knowledgeable and more than happy to answer all my questions.
The report (which came through later that day) was sent to both myself and my GP.
Highly recommend and would happily go back.
2025年9月28日
Imaginatal - Leicester からの回答
Hi,
Thank you so much for your wonderful review! We’re delighted to hear your experience at our Leicester clinic was so positive and that our friendly reception team and knowledgeable sonographer made you feel welcome and well cared for. It’s great to know you found the scan thorough and that our follow-up process met your expectations. We truly appreciate your recommendation and look forward to welcoming you back again.
Best wishes,
Imaginatal Team
We had a wonderful bonding scan as our…
We had a wonderful bonding scan as our toddler wanted to see the baby. The staff were very supportive and made us feel very comfortable. My toddler was over the moon as she felt very special and was overjoyed seeing the baby.
Thank you so much for the amazing experience.
2025年9月19日
Imaginatal - Leicester からの回答
Hi,
Thank you so much for your lovely review! We’re delighted to hear your bonding scan was such a wonderful experience for the whole family. It’s so special that your toddler got to share in the joy of seeing the baby and felt included in the moment. We’re so pleased our supportive team helped make it comfortable and memorable for you all.
Best wishes,
Imaginatal Team
Absolutely amazing staff
Absolutely amazing staff, made everything go like a breeze. Made sure i understood everything and made the whole experience enjoyable, so excited to go back on the 28th 🙌🏻🙌🏻🙌🏻
2025年9月4日
Imaginatal - Leicester からの回答
Hi,
Thank you for the glowing review! We’re so happy to hear that our team made your visit smooth, informative, and enjoyable from start to finish. We’re just as excited to welcome you back on the 28th!
Best wishes,
Imaginatal Team
Absolutely brilliant
Absolutely brilliant, booked in last minute for a 6 week early reassurance scan as we were a bit concerned. Both staff were fantastic, reassuring, empathetic and supportive. Thankfully all was okay. Sonographer was incredibly knowledgable and really helped to put us at ease. Cannot recommend enough.
2025年9月4日
Imaginatal - Leicester からの回答
Hi,
Thank you so much for your lovely review! We’re so pleased we could accommodate you for your 6-week reassurance scan and that our team helped you feel supported and reassured throughout. It’s wonderful to hear the sonographer put you at ease, and we’re delighted everything was okay. Your kind words and recommendation mean so much to us.
Best wishes,
Imaginatal Team
Brilliant service, friendly staff, peace of mind
We had our scan today at the Leicester clinic. The receptionist was incredibly warm and welcoming. The sonagrapher was very kind, informative and professional and talked us through everything. We had a 6 week viability scan and felt incredibly supported, reassured and grateful. Cannot recommend highly enough.
2025年9月4日
自発的なレビュー
Imaginatal - Leicester からの回答
Hi,
Thank you so much for your amazing review! We’re delighted to hear your visit to our Leicester clinic was such a positive experience. It’s wonderful to know the receptionist’s warm welcome and the sonographer’s kindness and clear explanations helped you feel supported and reassured during your 6-week scan. Your recommendation means the world to us, and we’re so glad we could give you peace of mind at this special stage.
Best wishes,
Imaginatal Team
Been for a scan today to give myself…
Been for a scan today to give myself peace of mind, and I couldn’t thank the girls more. They are so lovely and welcoming, they explained everything and put my mind at ease, definitely worth the money and I will be recommending and booking again. Thank you ladies
2025年9月4日
自発的なレビュー
Imaginatal - Leicester からの回答
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that your reassurance scan gave you peace of mind and that our team helped you feel so welcomed and at ease. It’s lovely to know the explanations and care provided made such a difference for you. We truly appreciate your recommendation and can’t wait to welcome you back again!
Best wishes,
Imaginatal Team
Fantastic experience
Fantastic experience. Very friendly members of staff who were informative and helpful.
2025年8月8日
Imaginatal - Leicester からの回答
Hi Rebecca,
Thank you so much for your lovely review! We’re so pleased to hear you had a great experience and found our team friendly, helpful, and informative. Your kind words mean a lot to us!
Best wishes,
Imaginatal Team
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