My experience in booking the ship cruises EUR2363 was very good on the whole. The customer representative was very knowledgeable and helpful in booking my cabins. The only glitch in the process was... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... もっと見る
企業が回答しました
We booked a cruise with Dan yesterday. It was a very easy booking process and everything was explained thoroughly. It was our 3rd booking with Imagine and will not be our last.
企業が回答しました
The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process infor... もっと見る
企業が回答しました
企業情報
当該企業による記述
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
連絡先
Level 10, 21 Queen Street, 1010, Auckland, ニュージーランド
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4.7
優良
426件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy process
Easy process. Salesperson happy to take the time to thoroughly explain everything. Felt in good hands.
Would use imagine cruising again.
2026年10月9日
Imagine Cruising New Zealand からの回答
Dear Jacqueline
Thank you for your lovely feedback! We're delighted to hear that you found the booking process easy and that our team took the time to explain everything thoroughly.
It's wonderful to know you felt in good hands throughout the process.
We truly appreciate your trust in Imagine Cruising and look forward to helping you plan another memorable holiday in the future.
Happy travels
Kind Regards
Imagine Cruising
We booked a cruise with Dan yesterday
We booked a cruise with Dan yesterday. It was a very easy booking process and everything was explained thoroughly. It was our 3rd booking with Imagine and will not be our last.
2026年10月8日
Imagine Cruising New Zealand からの回答
Dear Irene and Raymond
Thank you for your lovely review! We’re delighted to hear Dan made the booking process easy and explained everything thoroughly.
We really appreciate your continued support and look forward to helping you plan your next holiday!
Kind Regards
Imagine Cruising
Harrison was so efficient and friendly…
Harrison was so efficient and friendly and made our difficult decision and easy process.Thankyou Harrison.
2026年10月7日
自発的なレビュー
Imagine Cruising New Zealand からの回答
Thank you, Kim and Steve, for your lovely 5-star review. It was a pleasure assisting you both, and I’m very pleased that I could make what initially felt like a difficult decision into a straightforward and easy process.
I understand that choosing the right holiday can be a big decision, so I’m glad I could provide the information and support you needed to feel confident moving forward. Thank you again for your kind words — they are greatly appreciated. I hope you have a fantastic holiday and a wonderful experience with Imagine Cruising.
Kind regards,
Harrison
Senior Customer Support Agent
Very helpful and pleasant to deal with.
Very helpful and pleasant to deal with.
Felt a bit rushed due to time constraints but that was not her fault
2026年9月24日
Imagine Cruising New Zealand からの回答
Thank you, Maureen, for your 5-star review. We’re pleased to hear that you found our team member so helpful and pleasant to deal with.
We completely understand that the time constraints may have made the conversation feel a little rushed, and we appreciate you recognising that this was due to the circumstances rather than the service provided. It’s wonderful to know that, despite the time pressure, you still felt well supported and assisted throughout the process.
Thank you again for choosing Imagine Cruising, and we hope you have a wonderful holiday.
Warm regards,
Harrison
Senior Customer Support Agent
Imagine Cruising New Zealand からの回答
Thank you, Wayne, for your wonderful 5-star review. We’re delighted to hear that you found our team very helpful and that your enquiries were answered and explained clearly.
Providing clear, helpful information is an important part of making the booking process as straightforward as possible, so it’s great to know you felt well supported. We really appreciate you taking the time to share your feedback and wish you a fantastic holiday ahead.
Warm regards,
Harrison
Senior Customer Support Agent
My experience in booking the ship cruises
My experience in booking the ship cruises EUR2363 was very good on the whole. The customer representative was very knowledgeable and helpful in booking my cabins. The only glitch in the process was during payment of my deposit when the AI payment documentation did not end well. The green sign off box as explained by the representative did not appear on.the top right of the electronic page and the representative has to take the deposit manually over the phone.
.That elrctrontric page sign off needs fixing.
2026年9月28日
Imagine Cruising New Zealand からの回答
Thank you for taking the time to share your detailed feedback, Graeme. We’re pleased to hear that your overall booking experience was very good and that our customer representative was knowledgeable and helpful when assisting you with your cabin arrangements.
We’re sorry that you encountered an issue when completing your deposit payment online. We appreciate you highlighting the difficulty with the electronic payment service. While we’re glad our team was able to assist by taking the deposit manually over the phone, we understand that this added an unnecessary step to what should have been a straightforward process.
Your feedback regarding the payment page is valuable, and we’ll ensure this is passed on to the relevant team for review. Thank you again for bringing this to our attention, and we hope you have a wonderful cruise ahead.
Kind regards,
Harrison
Senior Customer Support Agent
Imagine Cruising New Zealand からの回答
Thank you for your lovely feedback, Michelle. We’re delighted to hear that you found Viran so helpful and knowledgeable. Having someone who can provide clear information and confidently guide you through your travel arrangements makes such a difference, and it’s wonderful to know that you felt well supported.
We’ll be sure to pass your kind comments on to the team. Thank you again for choosing Imagine Cruising, and we hope you have a fantastic journey ahead.
Kind regards,
Harrison
Senior Customer Support Agent
It's nice that the person answering the…
It's nice that the person answering the call says my name. Verona has been very patient and helpful
2026年9月15日
Imagine Cruising New Zealand からの回答
Thank you, Heather, for your 4-star review and for sharing your experience. We are pleased to hear that you appreciated the personal touch of being greeted by name and that Viran was patient and helpful throughout your interaction.
We understand that those small details can make a real difference when arranging your holiday, and it is wonderful to know that you felt well looked after. We will be sure to pass your kind feedback on to Viran.
We hope to have the opportunity to assist you again and provide an experience that earns that fifth star.
Kind regards,
Harrison
Senior Customer Support Agent
A happy customer
The deal/package was great and very competitive. After a few hiccups the team quickly sorted the booking and we are happy with the outcome and look forward to our upcoming trip.
2026年9月21日
Imagine Cruising New Zealand からの回答
Thank you, Kevin, for your wonderful 5-star review. We’re delighted to hear that you were pleased with the package and found the deal competitive. We’re also glad that, despite a few hiccups along the way, our team was able to resolve everything quickly and get your booking back on track.
It’s fantastic to know you’re happy with the outcome, and we hope you have a truly memorable time on your upcoming trip. We’ll look forward to helping you with your future travel plans as well.
Kind regards,
Harrison
Senior Customer Support Agent
Staff were very user friendly and…
Staff were very user friendly and prompt with setting up our trip.
2026年9月11日
Imagine Cruising New Zealand からの回答
Hi Graham,
Thank you for your lovely feedback! We’re delighted to hear our team made the process easy and straightforward, while also getting everything organised promptly for your trip.
We really appreciate you choosing us to help with your travel plans and hope you have a fantastic time away!
Warm regards,
Imagine Cruising Team
The agent with dealt with was helpful…
The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process information about travel over the phone and much prefer to have it in writing to consider. While we did get lots of information later in writing the actual booking part was awkward for us by phone.
2026年9月7日
Imagine Cruising New Zealand からの回答
Good afternoon,
Thank you for sharing your feedback. We’re pleased to hear that our agent was helpful and quick to respond. We’re sorry, however, that the booking process didn’t follow your preferred method of communication. We completely understand that having travel information in writing can make it much easier to review and consider everything at your own pace.
We appreciate you highlighting this and will take your feedback on board. We’re glad that you received the information in writing later in the process, and we hope we can provide a smoother and more comfortable experience for you next time.
Kind Regards,
Imagine Cruising Team
Imagine Cruising New Zealand からの回答
Good evening Sue,
Thank you for your fantastic feedback! We’re delighted to hear you had such a smooth and enjoyable experience with our team. It’s great to know your agent made everything easy from start to finish. We really appreciate your support and look forward to helping with your next trip!
Kind regards,
Imagine Cruising Team
The agent was friendly and nicely to…
The agent was friendly and nicely to answer my questions.
Full teamwork going through quickly and smooth.
I am very happy to complete this booking process.
2026年8月28日
Imagine Cruising New Zealand からの回答
Dear Mei-Li,
Thank you for your wonderful five-star review. I’m delighted to hear that you found your agent friendly and helpful, and that all of your questions were answered along the way.
It’s particularly pleasing to know that the teamwork behind the scenes helped make the booking process quick and smooth. We always aim to make arranging your holiday as straightforward and enjoyable as possible, so it’s lovely to hear that you were so happy with the experience.
Thank you again for choosing Imagine Cruising and for taking the time to share your feedback. We hope you have a fantastic holiday ahead.
Warm regards,
Harrison
Senior Customer Support Agent
Understood the process to make it…
Understood the process to make it seamless for us.
As a repeat customer we got the service we anticipated.
2026年8月28日
Imagine Cruising New Zealand からの回答
Good afternoon,
Thank you for your kind review and for choosing us again! We’re delighted to hear that the process was seamless and that we delivered the level of service you’ve come to expect. We truly appreciate your continued support and look forward to serving you again.
Kind regards,
Imagine Cruising Team
Professional Service Inspires Confidence
From an initial inquiry on a Saturday afternoon to follow up, booking and deposit on the following Monday, everything was handled professionally and pleasantly. Our itinerary and essential information arrived in our inbox within two days.
2026年9月1日
Imagine Cruising New Zealand からの回答
Dear Terri,
Thank you for your wonderful five-star review and for sharing your experience with us. I’m delighted to hear that everything was handled professionally and pleasantly, from your initial enquiry through to booking and paying your deposit.
It’s also great to know that you received your itinerary and essential information so promptly. We understand how important clear communication and an efficient booking process are when planning such an exciting holiday.
Thank you again for your kind feedback. We truly appreciate it and hope you have a wonderful holiday to look forward to.
Warm regards,
Harrison
Senior Customer Support Agent
Instant personal phone contact service and advice.
Instant service and advice after an enquiry which led to a definite booking to our total satisfaction. Also great value for money for the whole tour experience.
2026年9月1日
Imagine Cruising New Zealand からの回答
Thank you for your wonderful five-star review. I’m delighted to hear that your enquiry was handled promptly and that the advice and service you received gave you the confidence to proceed with your booking.
It’s also fantastic to know that you found your holiday to be great value for money and that the overall booking experience met your expectations. We hope you have a truly memorable tour and enjoy every moment of the experience.
Kindest regards,
Harrison
Senior Customer Support Agent
It was easy
It was easy , great booking agent John Macphee.All conditions were covered no issues.
2026年8月28日
Imagine Cruising New Zealand からの回答
Dear Linda,
Thank you for your five-star review. We are delighted to hear that you found the booking process easy and straightforward, and that our agent provided such great service throughout.
It is particularly pleasing to know that all the conditions were clearly covered and that you were left with no issues or concerns. We appreciate you taking the time to share your experience and hope you have a wonderful holiday filled with memorable experiences.
Kind regards,
Harrison
Senior Customer Support Agent
Personal approach
While I had expressed some concerns about the process these were personally responded to promptly and solutions found. This is a real positive by Imagine as opposed to cold emails
2026年8月27日
Imagine Cruising New Zealand からの回答
Thank you for taking the time to share your feedback and for reaching out to us. We’re pleased to hear that your concerns were personally addressed promptly and that solutions were found. We value the personal approach and are glad this made a positive difference to your experience.
We hope your conversation with our Booking Manager has now fully resolved any remaining concerns, and we wish you a wonderful holiday and a fantastic travel experience.
Kind regards,
Harrison
Senior Customer Support Agent
Imagine Cruising New Zealand からの回答
Thank you for your five-star review, Lesley. We are pleased to hear that Dan was so helpful and provided you with the support you needed. We will be sure to pass your kind feedback on to him.
Thank you for choosing Imagine Cruising. We hope you have a wonderful holiday and look forward to assisting you again in the future.
Kind regards,
Harrison
Senior Customer Support Agent
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。