Imperfect Pointes レビュー 145

Imperfect Pointes からの回答

2024年5月28日

WE LOVE TO HEAR THIS!!!!! Thank you Birdy for your fantastic review!!!! We are really striving to make a difference in such a crowded industry and we appreciate you for supporting our journey xx

Imperfect Pointes からの回答

2024年5月28日

Thank you Katja for your wonderful review! Please tag us on Instagram so we can see him in our products xx

Imperfect Pointes からの回答

2024年5月28日

Thank you Irina! As a small sustainable business we appreciate all the feedback we can get and we will take this onboard. In the future please contact us if you face any issues and we'll do our best to resolve them for you xx

Imperfect Pointes からの回答

2024年5月28日

Thank you so much for the review! Please check out our custom leotard options to create your very own personalized next purchase :) xx

Imperfect Pointes からの回答

2024年5月28日

Thank you so much Jess for your fantastic review please tag us on Instagram so we can see you being sustainably stylish :) Love Charlie xx

Imperfect Pointes からの回答

2024年5月28日

You are very welcome Priscilla! Thank you for supporting us and for leaving us such a lovely review xx

Imperfect Pointes からの回答

2023年5月29日

Thanks so much Gabi - its great to receive your positive review, as we are really proud of these innovative tights and glad you love them. Don't forget you can send them back to be recycled when they're at the end of their life, and we will give you 10% off your next pairs for helping us keep tights out of landfill - Helen xx

Imperfect Pointes からの回答

2024年5月28日

We are delighted to have resolved these issues for you! Thank you for supporting us on our sustainable journey xx

Imperfect Pointes からの回答

2023年4月25日

Thanks so much - I hope you love wearing it for many ballet classes to come. Now you now this style is a good fit, you are very welcome to order a custom colourway. Our lead times for that are now at 5 weeks. We are so happy you found us! :)

Imperfect Pointes からの回答

2023年4月15日

Ah Royston.....what can I say? As a small business we take your comments seriously and I'm really very sorry you had a bad experience. if there's anything I can do to help you see that this was a particularly challenging time for us as a small business. I'd love to win you back, as I'm sure your boyfriend has found the quality and fit of the tights to be really high?
We were brought to a standstill in Jan-Feb by the known Cyber attack on the Royal Mail. This affected all UK small businesses shipping overseas. I do believe I sent a long email explanation, but sometimes there's nothing we can do to change things beyond our control. It did in fact take 2 months, not 3 months, but I hold my hands up. I can't apologise enough. Helen x

Imperfect Pointes からの回答

2023年4月15日

I'm so pleased to hear that these tights are meeting your daughter's needs. we are happy you found us too! and do send them back for recycling when they come to the end of their life - we'll send you 10% off your next tights order - Helen xx

Imperfect Pointes からの回答

2023年4月15日

Thank you Mollie - we LOVE having you as a customer xxx

Imperfect Pointes からの回答

2023年3月21日

Hi Samantha thanks so much for you 2 star review. Lets try to give some context.....
Immediately after our ARCHIVE SALE there was a cyber attack on the Royal Mail here in the UK, which nearly destroyed many small independent businesses like ours. Not only did you purchase a hugely discounted product, made by a small ethical business, you also applied a 15% discount code. .So we think you got a fabulous deal. The fact it took so long was because we did not want you to be affected by the cyber attack. But in your review you haven't mentioned the beautiful quality or the fact its sustainably made, so perhaps you should just stick with Amazon in future?
I hope this helps when you are reviewing other small businesses trying to create a better world.
Very best wishes
Helen

Imperfect Pointes からの回答

2023年3月21日

thanks so much for this great feedback - I do hope your daughter gets lots of pleasure from dancing in her new dancewear. Look out for some new launches coming up in the next few weeks - thanks so much for joining the dancewear revolution xx

Imperfect Pointes からの回答

2023年3月21日

ah ....Kelsey thank you for your lovely review - we also enjoy your stunning studio content - please look out for more options coming to the site soon - thanks for choosing sustainable dancewear
Best wishes
Helen + team xx

Imperfect Pointes からの回答

2023年2月17日

Thanks Susan. We are a small start up business trying to change the dancewear industry for good. we are not Amazon, and sometimes things go wrong, but we always try to help if customers let us know the problem.
I am genuinely sorry that you didn't receive the tights as promised. this was down to human error, at a very stressful time. I personally accept that mistake, for which now our whole review score has been impacted. As the business owner, I can only try even harder in future.
This adds to the already huge impact caused by the Royal Mail Cyber attack, which we informed you about on 13th Jan.
You haven't mentioned whether your granddaughter liked the ethically-made leotard that was made in a small factory paying decent wages?
If, after leaving a 1 star review, you still want to try the world's first sustainable ballet tights, please get in touch. we'd be happy to try our best to somehow put this right for you. It sounds like it has caused us both a great deal of stress.

Imperfect Pointes からの回答

2023年2月17日

Dear G
thanks so much for this heart warming review of your daughter's purchase. Things have been quite challenging on our small business in the last month and I really do appreciate you being so gracious about the length of time it took for the delivery (firstly an out of stock, then the Royal Mail cyber attack) we will be glad to offer a discount on your next purchase as a goodwill gesture, in order to show you what a really good experience looks like with Imperfect Pointes - best wishes Helen

Imperfect Pointes からの回答

2023年2月17日

Hi Anne, thanks so much for sharing your experience. We love having you as a customer. Please tell your daughter we have some exciting new colours hitting the website soon - Helen

Imperfect Pointes からの回答

2023年2月17日

Thanks so much - its great to hear you are happy with your sustainable dancewear. Don't forget the tights can be recycled with us at the end of their life, in exchange for a discount off a future purchase - best wishes Helen

Imperfect Pointes からの回答

2023年1月28日

Hi Sarah, thank you for taking the time to share your positive feedback, we're glad to hear your daughter is enjoying her Imperfect Pointes leotard! 😊

It's great to see you've left a 5 star review, we'd love to see your daughter in our dancewear so please tag us in any pictures over on Instagram.
If you have any feedback about how we can improve our dancewear going forward, please feel free to get in touch! Thanks, Phoebe