The Singapore Eastern and Orient Train trip was fantastic and would deserve 5 stars except for the time "wasted" hanging around at Marina Bay Sands Hotel waiting for room allocation or transport to a... ãã£ãšèŠã
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Another great holiday with ICE. From start to finish everything was made so easy for us & the itinerary was perfect. Two nights in the Marina Bay Sands Hotel in Singapore & three nights on the Belm... ãã£ãšèŠã
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The whole day was excellent. A very friendly welcome, great food and wine with excellent service throughout from all front of house staff. We were a party of 4 who had a thoroughly enjoyable day which... ãã£ãšèŠã
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Liked the hotel, location, food, service in the hospitality suite. Disliked the journey out due to little communication and no food / water. Not an ideal start to a trip when I was hosting, so felt l... ãã£ãšèŠã
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For over 20 years, Imperial Corporate Events has been unlocking access to the worldâs most exclusive and extraordinary events for our experience hungry clients. From the high-octane luxury of the Monaco Grand Prix to the palette-seducing splendour of Michelin-starred restaurants, we offer our clients and their guests the chance to dive into new sensory thrills together. So why not cross a few things off that bucket list in a way you never even imagined possible?
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Floor 3, Mercury Place, 11 St George Street, LE1 1QG, Leicester, è±åœ
- 01162 695979
- info@imperial.events
- imperial.events
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An excellent day at Ascot races
The whole day was excellent. A very friendly welcome, great food and wine with excellent service throughout from all front of house staff. We were a party of 4 who had a thoroughly enjoyable day which could only have been improved by us picking the right horses to back!!
2026幎5æ8æ¥
Imperial Corporate Events ããã®åç
Thank you for your fantastic 5 star review. Weâre so pleased to hear you and your group had such an enjoyable day and that you enjoyed the food, wine and service throughout.
Weâll be sure to share your lovely comments with our front of house team. Hopefully next time the racing results will be just as successful as the day itself!
We hope to welcome you back again soon.
Great service
2026幎5æ13æ¥
Imperial Corporate Events ããã®åç
Thank you for your 5-star review. Weâre delighted to hear you enjoyed the service and appreciate you taking the time to share your feedback.
Eastern & Oriental Express
We had a wonderful trip on the Eastern & Oriental Express. We had some last minute logistical challenges and Chloe was so helpful in accommodating us and making sure we got from A to B on time. The train, food and overall experience was fabulous!
2026幎5æ4æ¥
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Imperial Corporate Events ããã®åç
Thank you for your lovely review. Weâre delighted to hear you had such a wonderful experience onboard the Eastern & Oriental Express and that you enjoyed the train, food and overall journey.
Weâre especially pleased Chloe was able to assist with your last-minute logistical challenges and help make everything run smoothly. Weâll be sure to pass along your kind comments to her.
Thank you again for travelling with us, and we hope to welcome you onboard again soon.
Oriental Express. The food on the train was outstandingâŠ
The food on the train was outstanding as was the service. All the staff were brilliant headed by Kent our butler. The bunk beds were a surprise and for the investment we paid would have liked one of the rooms where I didnât have to climb into a bunk bed, they are not comfortable and easy to get in and out of. What was worse the people who had the better rooms did nothing but rib us about it. The bunk bed rooms should defo be less money. Sleeping was difficult up there so ended up being knackered. Chloe and Charlotte were brilliant and were let down by the MBS, the check in was over an hour late and had us waiting about. The suite was awesome. Altogether the trip was a huge success but you
Should defo let your customers about the bunk beds, one old fella must have been 75 really did struggle.
I enjoyed the excursions but a few guests moaned about them but certainly
More info on each one would be good.
2026幎5æ12æ¥
Imperial Corporate Events ããã®åç
Thank you for your detailed review. Weâre so pleased to hear you enjoyed the food, service, suite and excursions, and weâll be sure to pass your kind comments on to Chloe and Charlotte.
We also appreciate your honest feedback regarding the bunk bed cabins and delayed check-in experience. We understand your concerns around comfort, accessibility and clearer communication before travel, and your comments will be shared with our team as we continue to improve the guest experience.
Thank you again for travelling with us, and we hope to welcome you onboard again in the future.
Fun in the Jungle
The 3 day trip on the Eastern & Oriental Express was hugely enjoyable and extremely well organised, with fabulous food, enjoyable excursions, great company and meticulous attention to detail. Highly recommended.
2026幎5æ13æ¥
Imperial Corporate Events ããã®åç
Thank you for sharing such a wonderful five star review. It is fantastic to hear how much you enjoyed your three day journey on the Eastern and Oriental Express. Fabulous food, enjoyable excursions, great company and such careful attention to detail are exactly what we hope every traveller experiences.
Your recommendation means a great deal to us, and we are delighted that the trip left such a strong impression.
If you ever wish to plan another journey or discover a new destination, we would be very happy to help you create something just as memorable.
Well organised
Well organised, quality accommodation. Staff excellent, Chloe and Charlotte.
2026幎5æ12æ¥
Imperial Corporate Events ããã®åç
Thank you for your wonderful review. Weâre delighted to hear you enjoyed the organisation, quality accommodation, and overall experience.
Weâll also be sure to pass your kind words on to Chloe and Charlotte, who will be thrilled to receive your feedback.
We look forward to welcoming you again soon.
The trip was fantastic and wouldâŠ
The Singapore Eastern and Orient Train trip was fantastic and would deserve 5 stars except for the time "wasted" hanging around at Marina Bay Sands Hotel waiting for room allocation or transport to arrive.
Maybe organising some event at the hotel to fill in the time may provide a truly 5 star experience. I have to praise the team on the ground - Chloe and Charlotte - who were amazing and so helpful and fun.
2026幎5æ4æ¥
Imperial Corporate Events ããã®åç
Thank you for sharing your thoughtful review. We are delighted to hear that your Singapore Eastern and Oriental Train journey was such a fantastic experience and that so much of it felt worthy of five stars.
We also appreciate your comments about the waiting time at Marina Bay Sands. Your suggestion about offering something engaging during that period is very helpful, and we will certainly look at how we can improve this part of the experience for future travellers.
Chloe and Charlotte will be thrilled to know how much you valued their support. They take great pride in what they do, and your praise means a great deal.
If you would like to share any further thoughts or plan another journey, we are always here to help.
A really well put together luxury trip
A really well put together luxury trip, from the accommodation, the food and the whole experience was 5 Star Plus :-)
2026幎5æ12æ¥
Imperial Corporate Events ããã®åç
Thank you for sharing such a brilliant five star review. It is wonderful to hear that your luxury trip exceeded expectations and that the accommodation, the food and the whole experience felt truly exceptional. Feedback like this means a great deal to our team.
Wonderful organisation
Wonderful organisation - providing seamless service making the whole experience superb
2026幎5æ2æ¥
Imperial Corporate Events ããã®åç
Thank you for your fantastic review. Weâre delighted to hear you enjoyed the organisation and seamless service throughout your experience with us.
Creating superb and memorable events for our guests is always our goal, so itâs wonderful to receive such positive feedback.
We look forward to welcoming you again soon.
Communicate up front in the airport re:any delays. Communicate regarding food and drinks for the journey
Liked the hotel, location, food, service in the hospitality suite.
Disliked the journey out due to little communication and no food / water. Not an ideal start to a trip when I was hosting, so felt like i was always on catch up.
2026幎5æ4æ¥
Imperial Corporate Events ããã®åç
Thank you for your feedback. Weâre pleased to hear you enjoyed the hotel, location, food, and the service within the hospitality suite.
We also appreciate your comments regarding the outbound journey experience. Guest feedback is extremely important to us and helps us continue improving communication and event logistics to ensure a smoother experience from start to finish.
Thank you again for travelling with us and we hope to welcome you again in the future.
Had yet another call from this companyâŠ
Had yet another call from this company today. The usual sales tactic, we've just had a cancellation, are we really still doing that. Anyway, the young lady put the phone down on me when I insisted we don't do events and please take me off their list. Very rude.
2026幎5æ11æ¥
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Imperial Corporate Events ããã®åç
Thank you for your feedback and weâre sorry to hear about your experience.
If you would like your details removed from our database, please contact us at righttobeforgotten@imperial.events and our team will process your request accordingly.
We appreciate you bringing this to our attention.
WellâŠ
WellâŠ. What an amazing adventure
Everything was perfect from start to finish. Chloe and Charlotte you were a major part of our life experiences and we thank you both from the bottom of our hearts.
Hotel perfect. Train perfect. People amazing. Wonderful time had by all.
Thank you Chloe and Charlotte for being part of our history ð
2026幎5æ8æ¥
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Imperial Corporate Events ããã®åç
Thank you so much for your incredible fiveâstar review. We are truly delighted to hear what an amazing adventure you had and that everything felt perfect from beginning to end.
Chloe and Charlotte will be over the moon to know they played such a meaningful part in your experience. Your kind words about them, and about the hotel, the train and the wonderful people you met along the way, mean more than you know.
Itâs a pleasure to be part of memories that will stay with you, and we would love to help you plan your next adventure whenever the time feels right or explore something new.
Thank you again for letting us be part of your history
Another great holiday with ICE.
Another great holiday with ICE.
From start to finish everything was made so easy for us & the itinerary was perfect.
Two nights in the Marina Bay Sands Hotel in Singapore & three nights on the Belmond Eastern & Oriental train to Malaysia with excursions, what an experience.
Our only complaint was that it wasnât long enough but that just means we will need to revisit!
2026幎5æ2æ¥
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Imperial Corporate Events ããã®åç
Thank you for your great review and for choosing ICE for another memorable holiday. We are delighted to hear that everything felt effortless from beginning to end and that your itinerary, from Marina Bay Sands in Singapore to the Belmond Eastern and Oriental train through Malaysia, created such a special experience.
It is always a compliment when the only downside is that the trip was not long enough. We would love to help you plan a longer adventure next time and look forward to welcoming you back whenever you are ready to revisit or explore something new.
Thank you again for travelling with us. We cannot wait to create your next journey.
Very smooth trip to the Monte Carlo Masters
Very smooth from flight to pick up to check in. Beautiful hotel and gorgeous suite at the Hermitage right in the centre of Monte Carlo. The Gala dinner had fabulous entertainment. A tip for getting back is to walk to the nearest hotel, which for us turned out to be the Meridian, and the chap out the front at a desk will order you a taxi - we only waited 2 mins! At the dinner the food was excellent but the service at the venue was hap-hazard. At the Monte Carlo Masters the lunch was delicious but again the service was chaotic and we had to eat up as the next round of dinners came in as we were finishing. Supposedly the bar at the lunch venue was open for drinks before the match. However the bar staff, who were amenable, were busy with the next round of lunch, the got to us eventually. So hospitality guys at the tennis have a lot to work on but not something ICE could have a lot of control over. The hotel breakfasts were amazing, there were almost more staff than guests at the start of breakfasts, fabulous pool and lovely lobby area for drinks. Another great trip!
2026幎4æ10æ¥
Imperial Corporate Events ããã®åç
Thank you for your wonderful review. Weâre delighted to hear you had another great trip and that you enjoyed the seamless travel experience, beautiful accommodation at the Hermitage, and the fantastic Gala Dinner entertainment.
Itâs also great to hear how much you enjoyed the hotel facilities, breakfasts, and hospitality throughout the weekend. Monaco always provides an incredible setting and weâre pleased the experience delivered memorable moments once again.
We also appreciate your balanced feedback regarding the service within some of the hospitality venues during the tennis. Feedback like this is always valuable and helps us continue working closely with our partners to enhance the overall guest experience wherever possible.
Thank you again for travelling with ICE and we look forward to welcoming you on another event soon.
I was led to believe we were staying atâŠ
I was led to believe we were staying at the Fairmont but when I tried to che k in I discovered I was booked out of town at Monte Carlo bay Hotel. When I finally got someone to respond from imperial I explained that we were at the Fairmont and further explained the set down reception where we had the car and baggage taken from us was some 200 metres walking distance from the Fairmont Hitel. Your host advised me that we would have to transfer.i further repeated the predicament we were in as not knowing by this time where our luggage would be and also where the car would be. I asked if they could not simply switch us to the Fairmont as the reception had said Imperisl did have rooms booked there but not in our name. I further explained that Fairmont did have rooms available. Your representative merely reiterated what we had already been told that we would have to retract our footsteps. After having to complain she finally arranged to retrieve out luggage and car.
The next morning I enquired as to transfer arrangements but was kindly told and I quote â Guests are INVITED to make their own way down to The Fairmont. At this point I was extremely disappointed at how this had got off to a budget cutting arrangement.
When we arrived at the venue we were refused access as we did not have lanyards to hang around our necks. I had to painstakingly plead with the member of staff on the door that we had not been given any of these.
She initially refused access but after further persuasion reluctantly allowed us access.
The second day again there was no transfer arrangements and as we endured some rain the whole weekend was turning in to a unorganised farce. ourselves out to transfer to Monte Carlo Bay. From before we booked the event I explained we would not be taking the flights as we were already in Italy close to Monaco. On the day of departure from UK we were contacted by imperial staff as to our lateness at the Aircraft and I explained we were not using the flights at all as we were already there. The day of departure again we were contacted to see why we were not at the departure point for the Airport.as we were late. Again I explained.
My comments are that I find the lack of service provided and lack of organisation somewhat displeasing when one considers these points alongside the level of fees charged.
2026幎5æ4æ¥
Imperial Corporate Events ããã®åç
Thank you for taking the time to share your feedback. We are sorry to hear aspects of your Monaco experience did not meet your expectations.
To clarify, your booking was confirmed at Monte Carlo Bay Hotel, while the Fairmont was being used as the hospitality venue for the event weekend. Although we did have rooms allocated at the Fairmont, these were assigned to other guest bookings. Our team did however assist in retrieving your luggage and vehicle to help make the transition as smooth as possible.
Regarding venue access, wristbands and lanyards are an important part of our event security procedures and are required for entry into VIP hospitality areas. As your passes were not available at the time, our representatives worked quickly to provide replacements so you could enjoy the event without further disruption.
In relation to the flight communications, our team contacted you as part of our standard guest check in procedures to ensure all travelling guests were accounted for safely throughout the event weekend.
We appreciate all feedback as it helps us continue refining and improving our guest experience, and we hope to have the opportunity to welcome you again in the future.
Grand Prix de Monaco Historic 2026
A fabulous event in glorious Monaco. Overall a well arranged event with a great hotel and on-going Imperial Events support/advice.
However, not all was great:
1. Minimal refreshments arranged at private hanger departure and flight. We had been travelling for 4 hours in the middle of the night to get to Stansted assuming their would be some subsistence available when we reached the airport. The private departure lounge although lovely offered drinks only. The plane offered crisps and chocolate only. We finally found somewhere to eat in Monaco at 4pm in the afternoon - This was very poor organisation
2. I requested further information from the Imperial Team in the hotel on 2 separate occasions and was advised "we will get back to you" - They never did - We just had to make do and sort things for ourselves - Not the definition of executive luxury service I expect to be honest.
2026幎4æ24æ¥
Imperial Corporate Events ããã®åç
Thank you for your feedback and for joining us in Monaco. Weâre delighted to hear you enjoyed the event overall, the hotel, and the support from the Imperial Events team throughout the weekend.
We also appreciate you highlighting areas where your experience could have been improved. Guest feedback is incredibly valuable to us as we continue refining and enhancing our events and service standards for future experiences.
We hope to welcome you again soon for another unforgettable event.
Great staff
Great staff. Great service. Good value. Most important .. very good customer care .. they offer a really good variety of trips. Iâve been using them nearly 25 years ..
it would be silly to say they donât make mistakes.. but if they do.. they do sort it very quicklyâŠ. 100% I recommend them all the time
2026幎5æ4æ¥
Imperial Corporate Events ããã®åç
Thank you for your continued support over the past 25 years. We are delighted to hear you enjoy our trips, service and customer care, and that you regularly recommend us to others.
We also appreciate your understanding that, while issues can occasionally arise, our team works hard to resolve them quickly and efficiently. Feedback like yours means a great deal to the whole team, and we look forward to welcoming you on many more trips in the future.
Grand Prix of Monaco Historique
The events themselves are always great. The staff you provide are also consistently of high quality.
In the case of Monaco GP Historique we felt there could have been more information provided. For example, we should have been told there would be no food available at the Stanstead private lounge going out. Most of your customers were ready to purchase a breakfast on arrival.
The overall experience, however, was superb. Great accommodation, well organised transport, good food and a great event.
2026幎4æ24æ¥
Imperial Corporate Events ããã®åç
Thank you for your kind feedback. We are delighted to hear you enjoyed the Monaco GP Historique and that the overall experience, accommodation, transport, food and event met your expectations.
We also appreciate your comments regarding the information provided before departure, particularly concerning the Stansted private lounge. Feedback like this is extremely valuable and helps us continue improving the experience for future events.
Thank you again for your support and we hope to welcome you again soon.
the Balcony viewing on the hair pin wasâŠ
the Balcony viewing on the hair pin was meant to be the iconic part of the trip along with the facilities that we had paid for as the pinnacle to our experience.
there was insufficient space to accommodate us and we felt uncomfortable being there so we left.
your representative tried to recover the situation and offered to meet up, which we declined, as we should never of been placed in that position.
2026幎4æ26æ¥
Imperial Corporate Events ããã®åç
Thank you for your feedback. We are sorry to hear the balcony viewing at the hairpin did not meet your expectations and that you felt uncomfortable during the experience.
We appreciate you recognising our representativeâs efforts to assist on the day. Reviews like yours are very helpful as we continue working to improve the event experience as much as possible. Your comments have been shared with the team.
Imperial Corporate Events ããã®åç
Weâre thrilled to hear you had such a memorable time in Monaco and France! Itâs wonderful to know your experience was so enjoyable. We truly appreciate you sharing your thoughts and would love to welcome you back again in the future.
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