Imperials.co.uk  レビュー 

I had an incredible experience purchasing my new car from Jake at imperials. From the moment I walked into the dealership he was friendly, professional, and extremely knowledgeable. He took the time to understand what I was looking for and helped me find the perfect car within my budget.

Jake made the entire process smooth and stress-free, answering all my questions with patience and honesty. He never pressured me into making a decision and genuinely wanted me to be happy with my purchase. His customer service was top-notch, and I truly appreciate his dedication to ensuring I had a great experience.

Thanks again Jake.

Bad attitude, spent a fortune on a car, as soon as we drove it away, they (Jake) couldn't give a damn, we wanted to know a few things and asked for advise, he basically said find it out and sort yourself, so if you want shocking customer service, buy from these cowboy'In response to your reply ,we didnt buy a Land rover, or Range rover and to deny that your aftersale was not good is a poor response.
Regardless of your response, which you changed when I told you I didn't buy a Land rover, the bottom line is your sales rep acted in a negative way and its entirely up to you who works for you

After reading the initial reviews I was hesitant to engage however the vehicle I was looking at what was near darn perfect for the spec so I thought I would give them a try. oh boy, did that come up and bite me!

Week 1 - contacted dealer through the AutoTrader app twice. Zero response/reply. Subsequently emailed a couple of times, zero response again. So called left voice mail as no one picked up, zero response or reply.

Week 2 - called again, zero response or reply. Tried online chat bot - strangely enough received a human response by a girl/lady that happens to have the same name as one of the company house directors. Was promised a call back the following day = received nothing, zero, nowt.

Week 3 - I finally received an email response from Mason Wright, I responded to him with a few questions - zero response. So followed up cc’ing the director. Zero response/reply.

So decided to take my bag of money elsewhere.

I’m utterly gobsmacked that there seems to be zero accountability or responsibility taken by Imperials. They operate and badge themselves up as a ‘prestigious’ dealer with a focus on excellence etc etc where the reality is far from the truth.

If you’re expecting service, look elsewhere. If you’re looking communications, look elsewhere. Looking for a reputable business who actually knows how to deliver services? Again look elsewhere. It’s safe to assume the reviews in trust pilot or spot-on.

Beyond disappointed. If you’re looking to purchase a vehicle, look elsewhere.

well what can we say i have bought off daniel twice before range rover also a maserati i phoned regarding a tesla on wednesday and picked up 6 days later he went through everything with us as not used to electric he went to the last mile on everything for us and advised where to get lunch many thanks to daniel and the team
Richard Michelle llewellyn

Just to say , I traveled over 400 miles to buy an Aston Martin , always doubtful, I was totally overwhelmed how clean this car was, so happy , sales team were fabulous, coffee and chat fabulous, absolutely delighted with my car , it’s a keeper ! A big thank you to Daniel & Mason ! Great team !Thank you Imperial’s 🙏😊

DO NOT BUY A CAR FROM THIS GARAGE EVER !!!
Can not begin to tell you the Sunday market con men and the level of poor service from this establishment .
Honestly it's a joke !!! there is so many things wrong I can't even start to begin here and there tack tics of completely trying to pull the wool over you eyes on everything . DO NOT FALL FOR THE NICE PHOTOS

Best car buying experience ever, from first contact with Jim to driving away in my new car it was an experience of honest old fashioned quality service that I thought had gone . The car was prepped to perfection the complete transaction effortless . I will not hesitate to use imperials and in particular Jim again .

Great dealership with a range of quality vehicles. Daniel & Mason were both friendly & helpful without any hard sell. A follow up call from Daniel a couple of days after collection to see if I was happy with car was also appreciated. Many thanks

Imperials Jim took a deposit on a car which he said was available as the previous buyer had offered a part exchange which was not acceptable so the vehicle was available once again . I paid a deposit to secure the car pleased it was now available . Imperials then informed me the previous customer has bought the car after I had paid to secure the purchase . Zero business ethics and more to the point they will take your deposit whilst negotiating with another buyer . Find another dealer who has some business morals is my advice

Do not buy a car from this place, they couldn’t lie straight in bed, we had the miss fortune of buying a 38k car from them and the engine light came on within 10 miles, since then it’s been an absolute joke, then took our car away 3 weeks ago and offered us a 20 year junker as a courtesy to which I declined so they happily left us without a car, we still haven’t got ours back, I have had to involve the finance company and Brocken just to get any form of update, unbeknown to them the car had been fitted with a tracker, we have seen them using the car for lunch runs and being driven with disrespect and speeding through country roads in excess of 85 miles per hour, when we shared the fact the vehicle was being tracked it suddenly stopped being used. They promised to keep it in a secure compound another lie, they stated it would going to a main dealer, when in fact there untrained techs have messed around with the car, eventually taking it to an approved service centre not main dealer last Friday against the service centres wishes (as I have spoken to them today) and the car has been sat in an open public ally accessible car park for a week and still to date has not been looked at, buy a car from these guys at your peril or if you enjoy being lied to, I have told the finance company I want my m3 comp back as this is a joke, and if dealing with Daniel, hang up quick

UPDATE. 09/02/25
after receiving the car back 4 weeks after they took it they have stolen parts from the car, I cannot believe this place, the diesel tuning box has been stolen from the car and low and behold all the faults codes in the ecu are still present, the finance company are now sending and independent examiner to go over the car, the police are also involved ref the stolen parts, omg I have never ever known anything like this ever, I’m still in shock writing this, they have also scratched the paint, curbed an alloy and ripped the side of a tyre rendering the car an mot failure and subsequently not useable please please heed this warning, I will update after car inspected and police report compiled

Update 20/02/25
After weeks of back and forth and an independent inspection verifying the car is basically not fit for purchase and needs returning, the dealership are being shitty about giving a refund yet whilst I still have the car here they have re advertised it on their website for sale and surprise it’s 3k more than we paid, funny thing is that’s how much the attempted fraudulent warrenty claim was for, avoid the car it’s a lumma evoque PG21DRV it’s a lemon

Smooth transfer of my old car and friendly staff.

I had a very pleasant experience with Imperials Chelmsford. Recently I bought my car from Imperials and had an exceptional pleasant experience from their staff from start to the end of the process.

I have travelled a long journey from Bedford to Chelmsford to see this car and I have had a warm reception from their wonderful sales person Oliver Wright. The whole process from the test drive to purchase was very smooth and pleasant.

There was absolutely no pressure selling tactics which I saw with many other dealers and Oliver was so helpful and transparent in explaining all the details. I have found the rest of the team was also very friendly and professional.

I am also pleased with the post sale assistance and communication which were very prompt in responding and assisting to the queries.
Many thanks to the Imperials Chelmsford for providing me a pleasant experience in buying my new car.

A special thanks to Oliver for going an extra mile to support me during the initial phase of my new car experience.

Just bought a beautiful car from Jim at Imperials. Jim made sure any issues were resolved ahead of handover, always keeping me up to speed with where we were.
The car was presented beautifully and Jim made the whole process a doddle.

Always buy my cars with Imperial. Great service and good deals.

1. I didn’t buy anything.
2. It took more than one attempt to get a call back.
3. The car in question is still for sale online and you e told me you’ve sold it.

Did not reply to question

Friendly honest and fair staff that go the extra mile to help. The whole experience was a pleasure. I would definitely recommend .

Dealt with Jim to purchase our new Discovery commercial for our growing business. The car was highly prepped both on 1st inspection and collection. Found the whole process easy. Would buy from these again. 👌

Just bought a Range Rover SDV8 from them and the service I received was excellent from start to finish. Nothing was a problem and the deal went through like a breeze. Would recommend anyone trying them if they have a car you’re interested in.

Great place to have used, Jake answered all my questions truthfully without all the usual sales talk you get elsewhere and made it a smooth deal, i travelled 4 hours to buy a car and it was definitely worth travelling for not only the right vehicle but to deal with a genuine person selling it