The Carpet Repair Guys レビュー 

The Carpet Repair Guys からの回答

2026年9月28日

Thanks so much, Jonathan. I really appreciate you taking the time to leave such a lovely review.

It’s always disappointing when a carpet isn’t suitable for the type of repair we offer, but I’d much rather be upfront about that than take on a job that I don’t believe will give you a result you’ll be happy with. I’m always more than happy to offer some advice where I can, even if it means we don’t end up doing the work.

Thanks again for the recommendation, and I hope the advice helped point you in the right direction.

All the best,
Richard
The Carpet Repair Guys

The Carpet Repair Guys からの回答

2026年9月26日

Thanks for your kind words!! All the best the carpet repair guys

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2026年9月15日

Thanks for your review we are so pleased your happy with your carpet repair from the carpet repair guys

The Carpet Repair Guys からの回答

2026年9月15日

Thank for for your review kind regards Richard The carpet repair guys

The Carpet Repair Guys からの回答

2026年9月10日

Thank you so much for taking the time to leave us a review.

Unfortunately, after looking at the damage, we had to advise that on this occasion the carpet simply wasn’t repairable. As much as we’d love to help every customer with a repair, sometimes the best advice we can give is not to waste your money trying to repair something that isn’t going to give you a satisfactory result.

In this case, replacement really is the only sensible option. We’re sorry we couldn’t help with the repair itself, but honesty is always the best policy, and we’ll never recommend taking someone’s money for a repair we don’t believe will work.

Thanks again for the lovely review and for contacting The Carpet Repair Guys.

The Carpet Repair Guys からの回答

2026年8月5日

Thank you so much for your fantastic review, Christian.

It was a real pleasure spending the two days with you, and I’m delighted you found the training valuable. My aim is always to provide more than just the practical skills – I want every trainee to leave with a thorough understanding of carpet repair, including seamless carpet repairs, patch repairs, invisible repair techniques, stair repairs, door threshold repairs, and, most importantly, knowing which repair method is the right one for each job.

At The Carpet Repair Guys, we believe that attention to detail and years of real-world experience make all the difference. That’s why our one-to-one carpet repair training combines classroom theory with live jobs, giving trainees the opportunity to learn the techniques that professional carpet repair specialists use every day.

Thank you again for your kind words and for putting in the effort over the two days. I’m sure you’ll go on to complete some fantastic repairs, and I’m always here if you ever need advice or support in the future.

Wishing you every success with your carpet repair business.

Richard Dannaher
The Carpet Repair Guys

The Carpet Repair Guys からの回答

2026年7月19日

Hi Janet,

Thank you so much for your lovely review. Your kind words really do mean a lot to us.

We’re so pleased you found us helpful and honest. We always aim to give straightforward advice and the best possible service, so it’s wonderful to hear that this came across.

Thank you again for taking the time to leave us a review. We really appreciate your support.

Best wishes,

Richard
The Carpet Repair Guys

The Carpet Repair Guys からの回答

2026年7月2日

Thank you so much I am so pleased I could help!! Thank you for your kind words!

The Carpet Repair Guys からの回答

2026年6月25日

Thank you very much for taking the time to leave us such a fantastic review. We really appreciate your kind words and are delighted that we could help remove the iron burn from your carpet.

At The Carpet Repair Guys, we take great pride in restoring damaged carpets and helping our customers avoid the unnecessary expense of replacing them wherever possible. It’s always rewarding to know that our specialist carpet repair service has made such a positive difference.

Thank you again for choosing The Carpet Repair Guys. We truly appreciate your support and recommendation, and we wish you all the very best. Enjoy the sunshine, and if we can ever help with any future carpet repairs, whether it’s an iron burn, moth damage, pet damage or another carpet issue, we’ll be more than happy to help.

Best wishes,

Richard
The Carpet Repair Guys

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2026年6月14日

Thank you so much for your kind words! Honestly is the best policy in my book!! I wish you all the best

The Carpet Repair Guys からの回答

2026年5月14日

Thank you for this. Reading it back genuinely means a lot to me personally.

When I first started The Carpet Repair Guys, I honestly believed there was a gap in the industry for a true specialist carpet repair service — one built around experience, honesty and finding the best possible solution for people rather than simply telling them to replace their carpet.

Over the years, I’ve seen just about every type of damage imaginable, and I’m proud that we’ve been able to help so many tenants, homeowners and businesses save carpets they thought were beyond repair.

What matters most to me is that we always try to give genuine advice. Sometimes that means carrying out a repair, and sometimes it means being honest and explaining that repair may not be the best option. I think that honesty and experience are a big part of why people continue to trust us.

I never take the support, recommendations and reviews for granted, and I’m genuinely grateful to everyone who has supported the business over the years.

The Carpet Repair Guys からの回答

2026年5月14日

Thank you so much for your kind words. I really appreciate you taking the time to leave this review.

I know how stressful situations like that can be, especially after trusting another company and being left with damage to your carpet. I’m really pleased I was able to offer some honest advice and help guide you through the best next steps.

One thing I’ve always believed is that good customer service and genuine advice matter just as much as the repair work itself. Sometimes people simply need someone with experience to explain the options properly and help take some of the stress away.

Thank you again for your trust and support. Comments like this genuinely mean a lot to me and to what I’ve tried to build with The Carpet Repair Guys over the years.

Richard
The Carpet Repair Guys

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2026年5月9日

Thank you so much for your review I am so pleased your happy with your carpet repair

The Carpet Repair Guys からの回答

2026年4月22日

Thanks for your kind words!! So please your happy with your carpet repair from the carpet repair guys!

The Carpet Repair Guys からの回答

2026年4月16日

Thank you, Neil, I really appreciate you taking the time to leave such a positive review.

Hair straightener burns are actually very common, and I’m always happy to talk through the repair options beforehand so you know exactly what to expect.

I’m really pleased you were happy with the result and that we were able to get everything sorted quickly with minimal disruption.

Thanks again for your recommendation – it genuinely means a lot.

Richard
The Carpet Repair Guys

The Carpet Repair Guys からの回答

2026年4月15日

Thank you very much for the kind words — I really appreciate you taking the time to leave a review.

Good communication before the visit is always important, as it helps make sure the right approach is taken for the specific type of carpet and damage. Every repair is slightly different, so having a clear understanding beforehand allows the work to be completed as efficiently and effectively as possible on the day.

I’m really pleased you were happy with the repair and the overall service. I always aim to work carefully, respectfully and with consideration for your home while achieving the best possible result.

Thank you again for your feedback — it was a pleasure to help.

Richard
The Carpet Repair Guys

The Carpet Repair Guys からの回答

2026年4月3日

Thank you very much for taking the time to leave such a thoughtful review — I really appreciate it.

Sometimes the most important part of the process is giving honest advice, even when that means recommending that a repair may not achieve the standard a customer is hoping for. Every carpet is different, and factors such as carpet type, age, wear and the nature of the damage all influence what can realistically be achieved.

In this case, after assessing the burn damage and the carpet style, I felt that a patch repair was unlikely to provide a satisfactory finish. Rather than carry out a repair that may not meet expectations, I felt it was more helpful to provide a professional written recommendation that could support the deposit claim process.

My aim is always to give clear, genuine guidance so customers can make informed decisions, whether that leads to a repair or simply understanding the best way forward.

Thank you again for recognising the honesty and professionalism — it means a lot, and I would of course be happy to help in the future if needed.

Richard
The Carpet Repair Guys

The Carpet Repair Guys からの回答

2026年4月2日

Thanks for your kind words I do like to make sure all customers are getting what they need!! So sometimes we need to say a carpet repair is not worth it!

The Carpet Repair Guys からの回答

2026年3月29日

Thank you so much for your lovely review Barbara, I really appreciate you taking the time to share your experience.

I’m delighted I was able to repair the cigarette burn in your cream carpet and also help improve the section of stair carpet that had been poorly fitted. Burns can often look far worse than they actually are, and it’s always great to be able to restore the carpet so there’s no visible reminder of the damage.

Saving customers from the cost and disruption of replacing a carpet is always the goal, so I’m really pleased you’re happy with the result.

Thank you again for your recommendation – it was a pleasure meeting you and helping put everything right.

Richard
The Carpet Repair Guys