Incline Peps レビュー 15

Incline Peps からの回答

4時間前

Hi Dan,

Thank you for taking the time to leave such a detailed review. We completely understand your initial scepticism, especially with a larger order, so it means a lot that you put your trust in us.

We're really pleased to hear you appreciated the personal communication after placing your order. We believe good customer service should always involve real people, and it's great to know that made a difference to your experience.

It's also fantastic to hear everything arrived as expected and that you're happy with your order.

Thank you again for your support and recommendation. We really appreciate it, and we look forward to serving you again in the future!

Kind regards,
The Incline Peps Team

Incline Peps からの回答

2日前

Thank you so much for such a kind and detailed review, Dayne.

It has been a pleasure speaking with you over time and helping with your orders, so your continued support genuinely means a lot to us. We really appreciate the trust you have placed in Incline Peps and are grateful that you continue to come back to us.

We always aim to make every order straightforward, reliable and well supported from start to finish, so it is brilliant to hear that this has been your experience. Thank you again for your loyalty, your recommendation and the five stars.

Kind regards,
The Incline Peps Team

Incline Peps からの回答

3時間前

Hi Sarah,

Thank you for your amazing 5-star review!

We're so pleased to hear you had such a great experience with us. Fast delivery and providing responsive, helpful customer service are exactly what we strive for, so it's wonderful to know we delivered on both.

Thank you for taking the time to share your feedback—it really does mean a lot to us. We truly appreciate your support and look forward to helping you again whenever you need us!

Kind regards,
The Incline Peps Team

Incline Peps からの回答

2026年6月19日

Hi Claire,

Thank you for your wonderful 5-star review! 😊

We’re delighted to hear that you love the product and that our customer service provided a 10/10 experience. Your recommendation means a great deal to us, and we’re grateful you took the time to share your feedback.

Kind regards,
The Incline Peps Team

Incline Peps からの回答

2026年6月16日

Thank you for taking the time to leave us a 5-star review, Nathan.

We really appreciate your support and are glad to hear you had a positive experience with Incline Peps. Customer feedback means a great deal to us, and we’re always pleased to know our service has met expectations.

Thanks again,
The Incline Peps Team

Incline Peps からの回答

2026年6月15日

Hi Caroline,

Thank you so much for your fantastic 5-star review. We’re really pleased to hear that your first experience with Incline Peps was such a positive one.

It’s great to know our customer service helped answer your questions and made you feel confident throughout the ordering process. We completely understand that trying a new payment process online can feel unfamiliar at first, so we’re glad everything felt safe, secure and straightforward for you.

We’re also happy to hear your delivery was fast and discreet, and that the ordering system was simple to use. We really appreciate your kind words and look forward to welcoming you back as a regular customer.

Thanks again,
The Incline Peps Team

Incline Peps からの回答

2026年6月9日

Hi Miss Penny Key,

We really appreciate you taking the time to leave such lovely feedback. We're pleased to know your order arrived quickly and that your first experience ordering with Incline Peps has been a positive one.

Thank you for choosing us — we hope to make every future order just as smooth.

Kind regards,
The Incline Peps Team

Incline Peps からの回答

2026年6月9日

Hi Lisa,

Thank you so much for your 5-star review. We’re really pleased to hear you were happy with the delivery service, and we appreciate you taking the time to share your feedback.

Kind regards,
The Incline Peps Team

Incline Peps からの回答

2026年6月9日

Thank you for your 5-star review. We’re really pleased to hear you found our team helpful and that your delivery arrived quickly. We truly appreciate your support and look forward to serving you again.

Kind regards,
The Incline Peps Team

Incline Peps からの回答

2026年6月11日 に更新

Hi Melanie,

We are sorry to hear that you feel dissatisfied with your experience. However, we would like to clarify several inaccurate statements made in this review.

As explained to all affected customers via email, we experienced delays from one of our suppliers. In line with our Shipping Policy, we notified customers as soon as we became aware of the issue. We remained transparent throughout and responded to your messages cooperatively and promptly.

Your order was shipped and you were provided with a valid Royal Mail tracking number. It is not possible for us to “create fake tracking codes” or manually update Royal Mail tracking information ourselves — tracking updates are handled entirely by Royal Mail once parcels are processed within their network.

We reassured you multiple times that your order would arrive and, as a gesture of goodwill and apology for the delay, we also included a free item with your order.

As your order has already been dispatched, we are unable to issue a refund in accordance with our Returns & Refund Policy.

We always aim to provide honest communication and support to our customers, and we regret that despite our efforts to assist you throughout the delay, you remain unhappy with the outcome.

UPDATE:

Since this review was posted, Melanie has received her order in full, as originally advised. The parcel was successfully delivered using the Royal Mail tracking information provided.

In addition, a chargeback dispute was raised with the customer’s bank. After reviewing the evidence submitted by both parties, the bank ruled in our favour and closed the case accordingly.

While we respect every customer’s right to share their experience, it is disappointing that this review remains published despite the order having been delivered and the chargeback decision confirming that the transaction was valid.

We remain committed to providing transparent communication and supporting our customers throughout any unforeseen delays.

Incline Peps からの回答

2026年5月11日

Hi Hannah, thank you for your 5-star review!

We really appreciate you taking the time to share your experience with Incline Peps.

It means a lot to our team to know we’ve made a positive impression, and your support truly motivates us to keep delivering the best possible service.

Thanks again for choosing Incline Peps — we look forward to working with you again in the future!

Incline Peps からの回答

2026年5月10日

Thank you for your feedback, Katie!

We’re really pleased to hear you’re happy with both the product quality and delivery service.

It’s great to know you’ve already started seeing positive results so quickly. We truly appreciate your recommendation and your support!

Thanks again for choosing Incline Peps — we look forward to serving you again in the future!

Incline Peps からの回答

2026年5月9日

Thank you for the amazing review, Iqra! We really appreciate you taking the time to share your experience with us.

We know how difficult it can be choosing a trusted supplier, so it means a lot to hear that our customer service and support helped make the process easier for you. We always aim to provide clear, professional guidance and make sure our customers feel confident with their orders.

Glad we could help with the syringe selection too! — we look forward to serving you again in the future 👏

Incline Peps からの回答

2026年5月8日

Thank you for the great review, Jayden!

We really appreciate your support and are glad to hear your order arrived quickly and exactly as expected.

We always aim to provide fast delivery, clear communication, and reliable quality with every order.

Thanks again for choosing Incline Peps — we look forward to serving you again in the future!

Incline Peps からの回答

2026年5月7日

Hi Megan,

Thank you for the amazing 5-star review and for choosing Incline Peps. We’re really pleased to hear you had a smooth experience with both the delivery and customer service.

It’s great to know everything arrived as expected and that you’ve been happy with the products. We always aim to provide a reliable service alongside fast, responsive support, so your feedback means a lot to the team.

We truly appreciate your support and look forward to helping you again with your next order!

– The Incline Peps Team