Indlu Estate Agents レビュー 

Indlu Estate Agents からの回答

2019年2月19日

Dear Anon,

First and foremost, thank you for taking the time to speak with me on the phone just now. It is always good to hear feedback from our clients, especially when we can learn and improve on our service levels moving forward. It's fantastic reading all the positive reviews we've had since launching the business, and we are always looking for ways to improve.

What seems to have happened here is a miscommunication, for which we apologise. As standard procedure, we always notify the vendor of any offer on their property, as was the case with your offer. During your call with my colleague, I believe he mentioned that whilst your offer had been passed to the vendor, a higher bid had been subsequently placed and was now the bid actively under consideration.

Once again, please accept our apologies for what has occurred, however thank you for your honest appraisal of our service. I'm also pleased to hear that you have found a property and will be looking to move in the near future. We wish you the very best moving forward!

Regards,
Mark - Indlu Customer Service.

Indlu Estate Agents からの回答

2019年1月11日

Hi Simon,

Thank you for your review of our service, and it's great to hear that we've managed to see such positive results in such a short space of time for you. It's also good to hear your thoughts on our service levels and marketing. We feel it's important to provide a high level of service, regardless of the low fee we charge. Sometimes people feel that using a lower fee agent means they will be compromising on service and performance levels, we don't feel this should ever be the case, and hopefully our Trustpilot reviews are testimony to that.

Thank you again for taking the time out to review our service, it's greatly appreciate. We're looking forward to working through to a successful sale of your apartment on Kelso Place.

Have a great weekend!

Indlu Estate Agents - Customer Service Team.

Indlu Estate Agents からの回答

2019年1月2日

Hi Georgia,

Thank you for your review of our service here at Indlu Estate Agents, and I'm delighted that we've managed to find you the right property in Eccles given your search. It's also good to hear that we've been proactive throughout, so I'll make sure to let the team know your feedback and comments.

Communication is something which we place considerable emphasis on here at Indlu, as we know buying or selling a property can be a demanding experience for the parties involved. For this reason, we focus on being proactive, and making sure all parties are kept up to date with any developments regarding their purchase or sale.

Regards,
Indlu - Customer Service Team.

Indlu Estate Agents からの回答

2018年12月28日

Hi Sindy,

Thank you for your appraisal of our service, especially the sales progression service which is something we place considerable emphasis on over here at Indlu Estate Agents. We'll make sure to pass your kind comments on to both Katie and Simon, who I am sure will appreciate your feedback.

Regards,
Indlu Customer Service Team.

Indlu Estate Agents からの回答

2018年12月18日

Hi Francesca/Daniel,

First and foremost, thank you for taking the time out to leave your review, it's really appreciated by everyone here.

I'd also like to add that we're really pleased that we've managed to get you the property that you both really liked. Monton is an area where Indlu has performed exceptionally well since we launched the business, and the key to this has really been the local knowledge on offer. We genuinely enjoying with clients in this area, and helping them find their next step on the property ladder.

We're all really looking forward to working with you both throughout the rest of the process.

Regards,
Indlu - Customer Service Team.

Indlu Estate Agents からの回答

2018年12月12日

Hi Andrew,

Thank you for your comments, and it's really good to hear that you would be happy to recommend our services. As a relatively new company, recommends from previous customers are important to us, so thank you.

I'm also really pleased that we've managed to find yourself and Alison what seems like the perfect property for you both. We're looking forward to working with you on property purchase in Denton.

Regards,
Indlu - Customer Service Team.

Indlu Estate Agents からの回答

2018年12月18日

Hi Gezz,

Thanks again for your kind review of our service here at Indlu. What's more pleasing is that we've managed to sell both of your properties within a short period of time.

Hopefully we can work with you again in the future!

Regards,
Indlu - Customer Service Team.

Indlu Estate Agents からの回答

2018年11月27日

Hi Harriet,

Thank you for your review, and thank you for choosing to work with Indlu on the sale of your beautiful property in Roe Green, Worsley.

It was pleasure working with you throughout the sales process, and I'm pleased that this seems to be reciprocated given your review of Simon's service. I'll make sure he's made aware of your comments.

Regards,
Indlu - Customer Service Team.

Indlu Estate Agents からの回答

2018年11月27日

Hi Chris,

Thanks for your review of our after sales service, and I'll be sure to pass your kind comments over to Katie.

As you're aware, we are still a relatively new company, however our focus from day one has been to provide a high level of customer service throughout the entire process, from marketing, through to sale and successful completion.

Regards,
Indlu - Customer Service Team.

Indlu Estate Agents からの回答

2018年11月27日

Hi Jeff,

Thank you for your review of our services, and it's really pleasing to see that you've highlighted the way in which we work on behalf of our clients. We agree that on properties which generate a significant amount of interest, we do present a fair route to purchase for the interested parties.

We're looking forward to working with you throughout the rest of the process, and I'm certain that you'll find the services of our Sales Progression Team equally satisfying.

Regards,
Indlu - Customer Services Team.

Indlu Estate Agents からの回答

2018年11月27日

Hi Sean,

Thank you for your comments, and I'll be sure to pass your comments on to Simon.

As you'll be aware, Monton is an area where we have a strong and growing presence, and we've now sold a large number of properties within the immediate area of Monton Village. It's a fabulous area, and one which our team has an extensive knowledge of due to living there!

We're looking forward to assisting you in your search for a property in Monton and Eccles.

Regards,
Indlu - Customer Service Team.

Indlu Estate Agents からの回答

2018年11月16日

Hi Diane,

Thank you for taking the time out to review our estate agents services in Atherton, it's greatly appreciated.

We do try and cater for people who are looking to have their property valued quickly, and it was not a problem to get round to your property the same day.

Thank you again for the review, it's appreciated by all the team.

Regards,
Indlu - Customer Services Team.

Indlu Estate Agents からの回答

2018年11月16日

Hi Ian,

Just a quick note to say thank you for taking the time out to review our service, it's greatly appreciated.

Have an enjoyable weekend.

Regards,
Indlu - Customer Service Team

Indlu Estate Agents からの回答

2018年11月3日

Hi Tom.

Thank you for your kind words, and obviously we're delighted to have sold your property in Worsley so quickly. i'm pleased that you have found us so helpful, and will ensure this feedback goes back to the relevant individuals.

Regards,
Mark - Indlu Customer Service Team

Indlu Estate Agents からの回答

2018年11月3日

Hi Anne,

Thank you so much for your comments, it's greatly appreciated by the whole team.

As you'll be aware, we've seen a real growth in the number of people looking to sell their property in Monton with us here at Indlu. It's a fabulous area, and there are a large number of people now looking to move into the area due to the genuine 'village' feel which can be seen in Monton today.

One of our core principles here at Indlu is to avoid the real 'pushy' approach used by so many other estate agents. We understand that selling or buying a property is a major consideration for our clients, and we seem to be picking up business by understanding this, and working with our clients in a more professional way.

Thanks again for taking the time out to review our service though, it's greatly appreciated.

Regards,
Mark - Indlu Customer Service Team.