This is not an isolated incident, inDrive drivers show a troubling lack of customer care, accountability, and basic human etiquette. We left prescription glasses in a ride from Salt River to St Agnes... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really good app with few small issues. The biggest advantage is transpalency..I see where I'm going and how much I'll make before I accept.That's something other apps don't offer.The 1% commission in... もっと見る
Been driving with indrive for about 4 months now.the ability to choose which rides to take and negotiate the price upfront is a huge plus.fuel discounts at seaoil help with expenses,and i appreciate t... もっと見る
Was recently in Morocco and tried to use Indrive there and it's soo gamble. So basically it suggests the price, you accept the driver with his offer and next minute the driver calls you and saying do... もっと見る
企業情報
当該企業による記述
inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries. We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride. inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support. Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip. For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more. Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.
連絡先
Mountain View, 米国
- indrive.com
ネガティブなレビューの 7%に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unpleasant situation
The ride itself was fine,but when I tried to discuss the price with the driver he started getting upset, Eventhough we had already agreed on it beforehand, we ended up going but it left a bad taste. Maybe he was just in bad mood,but it kind of ruined experience.
reliable option anytime
great experience overall.it feels like the app is built around fairness,you always know what you're going to pay.d it a few times at night and everything went smoothly.I now pick indrive over other apps most of the time
Good balance of price and convenience
Overall I’m satisfied.I often get rides cheaper than with other apps, and it’s nice to have options. There can be delays finding a driver during peak hours, it’s not a big deal. Works well for every day rides.
Convenient,but sometimes you have to wait
Good app,especially if you don't want to overpay because of surge pricing. I like that you can see driver offers and choose. The only downside is that sometimes it takes a bit longer to get a ride confirmed,but overall it's fine
Decent,but has its downsides
Not a bad service but there are some issues sometimes drivers cancel or don’t accept the ride if the price did’t good for them on the other hand the binding system is actually pretty useful and you can save money.I still use it,just not all the time
Works fine ,just needs some patience
It's an okay app overall .
I like the idea of setting your own price,but sometimes it takes too long to find a driver .A few rides went smoothly,others not so much .I still use it when I'm not in a rush
Would never use the app again
Used in Egypt. Driver demanded double the fair which I paid as had a little one and couldn’t be bothered for any drama in another country. App disallowed me to leave negative feedback regarding this and would only allow a minumum 4 star (scamm). As frustrating as this was, it was even more frustrating to then see I had been given a 1 star when the driver had pocketed a double fare. Would never use the app again.

InDrive からの回答
Thank you
Fantastic driver was waiting for me helped with my bags and the car was sharp 10/10 service
Cheap and fast
Best taxi app ever cheap fast reliable drivers are always professional or super polite
Clean cars, clueless drivers
Nice app, the cars are clean and drivers are polite but some clearly don’t know the area well and drive like total noobs.
Fraud Application
I had a very disappointing experience today with inDrive that I feel compelled to share.
I booked a ride to my workplace, and the app clearly showed a fare of SAR 15.13 (I accepted an offer around SAR 15.31). In fact, while searching for a driver, I received the same fare offer—SAR 15.13—from three different drivers. Confident that this was the agreed price, I selected one and completed the ride.
However, to my shock, when I later checked my account, I was charged SAR 18.91 instead. This is completely unacceptable and feels highly deceptive. The fare shown and agreed upon should be the fare charged—anything else is misleading and unprofessional.
What makes this even more frustrating is that I am a regular customer. I have been using inDrive for several months, and today marked approximately my 60th ride using the app. As a loyal user, I expected transparency and fairness, not this kind of unpleasant surprise.
This experience has left me extremely upset and disappointed. If this is how fares are handled, then customers cannot trust what they see on the app. I strongly urge others to double-check their charges and be cautious.
Very poor experience. Highly unprofessional service.

InDrive からの回答
On time
Fair price and the driver arrived on time but he didn’t say a single word the entire trip.
Like not even (hello) or (bye).
Just awkward silence.
Wedding was beautiful, I just walked in halfway throught
Last weekend I had a wedding at a winery. Swiss punctuality in my blood, so I booked an inDrive with a 45 minute late. Car clean, guy cool - but the buffer was gone.
We hit traffic. I walked into the ceremony right as the couple started their vows. Snuck in like a cat that got caught stealing.
Driver was fine, ride was fine. But the app messing up the pickup - that's just sloopy. I booked a ride, not a scavenger hunt.
For the driver - respect. For the service - fix your navigation.
Mixed feelings with extra fees and less transparency
I've been using this car sharing for long time, but to be honest, this time it wa a bit disappointing. The car was there, it started without problems, and I got to where I needed to go. But when I returned it, they almost charged me extra for "mechanical damage" that didn't even exists - it was just a scratch from dirt. Also, the tariffs have become quite expensive lately, and there are fewer discounts for regular users. That's why I'm giving three stars. For me, transparency and fair treatment are important.
Short trips okay, long rides are a driver's lottery
Its fine for short trips but for longer rides, you never know what you're gonna get.. some drivers are great and others seem like they just started driving yesterday
KEEPS LOG IN ME OUT FOR NO REASON-ANNOYING
sometimes app works fine but sometimes it logs you out for no reason and you have to sign in again
Scenic route scam? Driver wanted extra cash after
Price was ok but the driver took some weird route, felt way longer than it should be, asked for more money because of that.
Gari mein cigarette ki smell,price bhi zyada tha
Got a ride finally but the driver and car smelled like cigarettes,it wasnt that cheap or fast at all
Alienda zake, nikachelewa kazini
Driver cancelled on me three times in a row after long waits. Each time the price went up. Finally got one, but he kept complaining about the fare so I just got out and walked. Good concept but execution needs work.
Three cancellations
Booked a ride yesterday-driver seemed tired when he arrived and drove a bit recklessly.
Made me think twice about safety.
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