レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

This is not an isolated incident, inDrive drivers show a troubling lack of customer care, accountability, and basic human etiquette. We left prescription glasses in a ride from Salt River to St Agnes... もっと見る

5つ星のうち4の評価

Really good app with few small issues. The biggest advantage is transpalency..I see where I'm going and how much I'll make before I accept.That's something other apps don't offer.The 1% commission in... もっと見る

5つ星のうち4の評価

Been driving with indrive for about 4 months now.the ability to choose which rides to take and negotiate the price upfront is a huge plus.fuel discounts at seaoil help with expenses,and i appreciate t... もっと見る

5つ星のうち1の評価

Was recently in Morocco and tried to use Indrive there and it's soo gamble. So basically it suggests the price, you accept the driver with his offer and next minute the driver calls you and saying do... もっと見る

企業情報

  1. タクシー会社
  2. 運輸サービス

当該企業による記述

inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries. We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride. inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support. Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip. For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more. Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.


連絡先

2.2

期待以下

TrustScore 5段階評価の2

322件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 7%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Unpleasant situation

The ride itself was fine,but when I tried to discuss the price with the driver he started getting upset, Eventhough we had already agreed on it beforehand, we ended up going but it left a bad taste. Maybe he was just in bad mood,but it kind of ruined experience.

2026年4月2日
自発的なレビュー
5つ星のうち5の評価

reliable option anytime

great experience overall.it feels like the app is built around fairness,you always know what you're going to pay.d it a few times at night and everything went smoothly.I now pick indrive over other apps most of the time

2026年4月1日
自発的なレビュー
5つ星のうち3の評価

Decent,but has its downsides

Not a bad service but there are some issues sometimes drivers cancel or don’t accept the ride if the price did’t good for them on the other hand the binding system is actually pretty useful and you can save money.I still use it,just not all the time

2026年3月29日
自発的なレビュー
5つ星のうち1の評価

Would never use the app again

Used in Egypt. Driver demanded double the fair which I paid as had a little one and couldn’t be bothered for any drama in another country. App disallowed me to leave negative feedback regarding this and would only allow a minumum 4 star (scamm). As frustrating as this was, it was even more frustrating to then see I had been given a 1 star when the driver had pocketed a double fare. Would never use the app again.

2026年3月15日
自発的なレビュー
InDrive ロゴ

InDrive からの回答

Dear user, thank you for your feedback.

We’re sorry to hear about your experience and would like to look into what happened.
Could you please provide more details, such as:
— the date and time of the trip
— the city and route
— the phone number or email linked to your account

We would also appreciate it if you could describe the situation with the fare and rating in more detail. This will help us investigate and take appropriate action.

Thank you.

5つ星のうち1の評価

Fraud Application

I had a very disappointing experience today with inDrive that I feel compelled to share.

I booked a ride to my workplace, and the app clearly showed a fare of SAR 15.13 (I accepted an offer around SAR 15.31). In fact, while searching for a driver, I received the same fare offer—SAR 15.13—from three different drivers. Confident that this was the agreed price, I selected one and completed the ride.

However, to my shock, when I later checked my account, I was charged SAR 18.91 instead. This is completely unacceptable and feels highly deceptive. The fare shown and agreed upon should be the fare charged—anything else is misleading and unprofessional.

What makes this even more frustrating is that I am a regular customer. I have been using inDrive for several months, and today marked approximately my 60th ride using the app. As a loyal user, I expected transparency and fairness, not this kind of unpleasant surprise.

This experience has left me extremely upset and disappointed. If this is how fares are handled, then customers cannot trust what they see on the app. I strongly urge others to double-check their charges and be cautious.

Very poor experience. Highly unprofessional service.

2026年3月23日
自発的なレビュー
InDrive ロゴ

InDrive からの回答

Dear user, thank you for your detailed feedback and for choosing inDrive for your rides. We are truly sorry that you experienced an issue with the fare being different from what was shown, and we fully understand your frustration. Pricing transparency is one of our top priorities, and we want to get to the bottom of this.

To help us investigate and take the necessary action, please provide us with the following details (via the in-app feedback form or via direct message to our official social media accounts):

- Trip number (can be found in your ride history)
- Exact date and time of the ride
- Route (pickup and destination)
- A screenshot of the confirmed fare (if you have it)

We will thoroughly review the driver's actions and the algorithm, and we will contact you to resolve the situation. We value your loyalty and hope to restore your trust. Thank you for your understanding.

5つ星のうち4の評価

On time

Fair price and the driver arrived on time but he didn’t say a single word the entire trip.
Like not even (hello) or (bye).
Just awkward silence.

2026年3月22日
自発的なレビュー
5つ星のうち3の評価

Wedding was beautiful, I just walked in halfway throught

Last weekend I had a wedding at a winery. Swiss punctuality in my blood, so I booked an inDrive with a 45 minute late. Car clean, guy cool - but the buffer was gone.

We hit traffic. I walked into the ceremony right as the couple started their vows. Snuck in like a cat that got caught stealing.

Driver was fine, ride was fine. But the app messing up the pickup - that's just sloopy. I booked a ride, not a scavenger hunt.

For the driver - respect. For the service - fix your navigation.

2026年3月14日
自発的なレビュー
5つ星のうち3の評価

Mixed feelings with extra fees and less transparency

I've been using this car sharing for long time, but to be honest, this time it wa a bit disappointing. The car was there, it started without problems, and I got to where I needed to go. But when I returned it, they almost charged me extra for "mechanical damage" that didn't even exists - it was just a scratch from dirt. Also, the tariffs have become quite expensive lately, and there are fewer discounts for regular users. That's why I'm giving three stars. For me, transparency and fair treatment are important.

2026年3月18日
自発的なレビュー
5つ星のうち3の評価

Alienda zake, nikachelewa kazini

Driver cancelled on me three times in a row after long waits. Each time the price went up. Finally got one, but he kept complaining about the fare so I just got out and walked. Good concept but execution needs work.

2026年3月11日
自発的なレビュー

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