InfinityXinfinity レビュー 

InfinityXinfinity からの回答

2021年2月19日

Hello Valred and thank you for your review.

I am absolutely delighted to hear you love the princess bracelet, as these have been selling at an amazing price but the quality and design really made us smile, so we are thrilled to hear you feel the same.

Thanks again for your review and we hope to see you again.

stay safe.

InfinityXinfinity からの回答

2021年2月19日

Hello Oz and thank you for your review.

We are delighted to hear you love the beautiful 2-in-1 Halo Stud earrings, which is one of our very best sellers, month on month because of the supreme quality and value it represents.

We hope to see you again and be part of your future designer jewellery purchases.

Stay safe

InfinityXinfinity からの回答

2021年1月26日

Thank you so much for the great review Teja and we are absolutely delighted to hear about your satisfaction.
Thanks for choosing InfinityXinfinity and we look forward to serving you again in the near future.

InfinityXinfinity からの回答

2021年1月26日

Thank you for leaving a favourable review. We are delighted to hear you are very happy and look forward to serving you again in the near future

InfinityXinfinity からの回答

2021年1月28日 に更新

Hello Jennifer,

Thank you for your updated review and I am glad to hear you can see we took the full investigation very seriously for your rare case and as mentioned, there isn't a single physical product in the world which has a 0% fault rate, especially when travelling from one continenent to another, as this can be damaged in the post.
I believe in the after service being crucial in that aspect.

We do appreciate you were as surprised as we were about the side stone falling out, hence why I really wanted to resolve your case in a satisfactory manner.

This is very rare and has happened to us when we purchased diamond jewellery from high street stores in the past but we gave the store the opportunity to repair this and we were understanding to the scenario.
I hope you can appreciate we are an e-commerce store and you are based in another continent, so the best we could do is offer to cover the repair of your ring, which would be far quicker than sending it back to us for a replacement but we are also out of stock for your size, as the ring has been very popular.
This is why we offered to pay for the repair costs at your local jewellers, which would be a 5 minute job but you declined and said you would rather throw the ring away.
This is extremely sad to hear, as it is a very beautiful ring, which has received a lot of favourable comments from our customers.

I do believe this is a fair resolution and I am sorry you would rather throw the ring away, which is not our intention when we designed and manufactured your ring.

We truly love the huge Amethyst centre stone in your ring but of course, I can't dictate what you would like to do with your own purchase.

Your ring was hand-made by expert artisans, which is a very time consuming process and we used ethically sourced AAA natural semi precious gemstones, made with only precious metals, while we pay a premium to our suppliers for the best quality.
I note that you stated you don't believe this is worth $5 in your opinion but if you do manage to find this for such a price, please let me know and we would be happy to hire your suppliers, who can use precious metals, ethically sourced natural premium gemstones, expensive designer pouches, cleaning cloths etc and invest hours in making a ring.

I am glad to hear you are happy with your other ring and you have not experienced any issues with this.

Have a lovely day and stay safe.

InfinityXinfinity からの回答

2021年1月20日

Amazing, thank you very much for the review and it was an absolute pleasure serving you.
I'm so glad you loved the necklace, it truly is a beautiful one of kind item, which has received a great response from our lovely customers.

Thanks again and we look forward to serving you again in the near future.

InfinityXinfinity からの回答

2021年1月13日

Karina, thank you so much, this is such an amazing review!

We felt awful about your order being stuck at your countries border control for so long due to issues with Covid, so we really wanted to help.
I am genuinely so happy to have served such a pleasant customer and I am even more happy the ring was worth the wait.

I am optimistic your future orders with us won't take as long to deliver via your local postal service.
Most of our customers received their purchases quicker than they expected but there were a couple which exceeded the expected timeframe, so we wanted to make sure they were taken care of.

Thanks again and we hope you enjoy beautiful Universe Ring as much as we did when we first laid eyes on our creation.

Stay safe and thanks again for ordering from InfinityXinfinity

InfinityXinfinity からの回答

2021年1月5日

Hello Ashley,

I'm sorry to see you are not completely in love with your beautiful ring but I am glad to see you love the ring regardless.

I have looked at the listing and we have been very transparent with the ring, as we have included several pictures, including lifestyle pictures and shown a picture of the ring on someone's hand.

We have also included a very detailed description, as well as included all of the measurements to make sure there is no confusion (most jewellers doesn't provide as much detail) but I can appreciate sometimes we have different expectations unless we see it with our own eyes.

Nevertheless, I am happy to hear you love the ring, as the gemstones are absolutely gorgeous on your ring and is suberbly handcrafted by our expert staff.

For future reference, we do however have a range of rings with larger centre stones and I would be more than happy to personally help you with choosing your next purchase from our stunning range.

Thanks again for your review and we hope you and your loved ones are safe and well.

InfinityXinfinity からの回答

2021年1月5日

Thank you so much for the lovely 5 star review, we are delighted to hear you're happy with your experience with InfinityXinfinity and we hope to see you again very soon, while we have extended our fantastic discounts throughout January.

InfinityXinfinity からの回答

2021年1月5日

Thank you so much for the 5 star review, we are delighted to hear you're happy with your experience with InfinityXinfinity and we hope to see you again very soon, while we have extended our fantastic discounts throughout January.

InfinityXinfinity からの回答

2020年12月31日

Thank you so much for your review. The pleasure was all mine to speak to you and make sure you felt happy with your purchase.

More importantly, I am even more happy to hear your other half loved the ring, as this is our priority and proves we made the right decision together.

Thank you so much for your custom and we look forward to serving you again in the near future.

InfinityXinfinity からの回答

2020年12月26日 に更新

Hello Mr Chase Caughman,

I'm sorry to see this review but as mentioned in the multiple lengthy emails we sent to you, upon my investigation on Christmas eve evening and Christmas day, we cannot provide compensation and it is unrealistic to expect "next working day delivery" from the UK to USA, especially via the postal system just before Christmas.

As also explained, your package was dispatched the same working day (during UK operational hours) via international tracked shipping and this needs to travel from the UK to USA via a flight, as well as go through customs, border control and then passed on to your local postal service etc, so all of this takes time.

Please also note due to Covid, the postal system has required to implement new increased measures for the well-being of staff and the end user but as a result, there has also been a huge decrease/cancelled flights and closed borders etc during a worldwide pandemic, which has intensified over the last week.
I hope you can appreciate and understand all of this is beyond any businesses control, as the postal system requires to adhere to Government advice/procedures.

We have also provided full tracking information on the date of dispatch, which I will also provide again via email but please note that tracking is not updated by us, it is the tracking by the UK and USA postal system, which is beyond any companies control.

I will send you another email with the tracking number and direct link and I will also copy and paste the tracking journey, which has multiple updates but please note if the next step of the journey hasn't been updated, it doesn't mean there isn't any tracking, it just means it may be in the sorting office or it may have just not been updated on the system yet but rest assured, we upgraded your order with full insurance and tracking.

You are also very welcome to contact Royalmail or your local postal service in America for updates by providing the tracking number, which I am going to email you again.

Thank you for placing an order with us and we appreciate your excitement to receive the beautiful necklace but please rest assured, it will be worth the wait.

We hope you enjoy the festivities.

InfinityXinfinity からの回答

2020年12月26日

You are very welcome, as you were so lovely and understanding about Royalmail failing to deliver your package within a short time frame, so I wanted to help spread some Christmas cheer on such a special occasion.

We do like to go above and beyond where possible.

Thank you for your lovely review, it was worth the trip to see your happiness and we look forward to continue to serve you for many years to come.

InfinityXinfinity からの回答

2021年1月8日 に更新

Hello Giresse and thank you for your review.
I am glad to hear you like the quality of our jewellery but I am sorry to hear you are dissatisfied with our service, so I will address this.
The ring you purchased was a little over £30 in the super sale promotion (excluding subsidised international shipping) and was dispatched in the correct size, as you requested and this is the largest size we have in stock of this particular ring.

We had an in depth conversation discussing your options and you felt it was our obligation to cover international shipping costs back and forth to yourself + cover resizing fees back in the UK, which is time consuming and much more expensive.
This was also for a heavily discounted promotional item to cater for a ring size, we don't offer in this particular ring but you also refused to resize it at your local jewellers.

Please remember, it isn't our responsibility to know your ring size when you place an order, which isn't suitable for your partners finger and your request would mean a very heavy loss for us, at no fault of our own.

As you stated, the quality of the ring is good, so I hope you will either reconsider getting it resized or give the ring as a gift to a loved one, as the festivities is fast approaching.

Thanks again for placing an order with us and I hope to see you again in our store but please do check your size before placing an order with any jewellery supplier, especially when it's an international purchase.

InfinityXinfinity からの回答

2021年1月5日

Thank you so much for the 5 star review, we are delighted to hear you're happy with your experience with InfinityXinfinity and we hope to see you again very soon, while we have extended our fantastic discounts for the January sales.

We hope to see you again soon. Stay safe and we hope you and your loved ones are well.

InfinityXinfinity からの回答

2021年1月5日

Thank you so much for the 5 star review, we are delighted to hear you're happy with your experience with InfinityXinfinity and we hope to see you again very soon, while we have extended our fantastic discounts for the January sales.

We hope to see you again soon. Stay safe and we hope you and your loved ones are well.

InfinityXinfinity からの回答

2021年1月5日

Thank you so much for the 5 star review, we are delighted to hear you're happy with your experience with InfinityXinfinity and we hope to see you again very soon, while we have extended our fantastic discounts for the January sales.

We hope to see you again soon. Stay safe and we hope you and your loved ones are well.

InfinityXinfinity からの回答

2021年1月5日

Thank you so much for the 5 star review, we are delighted to hear you're happy with your experience with InfinityXinfinity and we hope to see you again very soon, while we have extended our fantastic discounts for the January sales.

We hope to see you again soon. Stay safe and we hope you and your loved ones are well.

InfinityXinfinity からの回答

2021年1月5日

Thank you so much for the 5 star review, we are delighted to hear you're happy with your experience with InfinityXinfinity and we hope to see you again very soon, while we have extended our fantastic discounts for the January sales.

We hope to see you again soon. Stay safe and we hope you and your loved ones are well.