I was looking for information and Google directed me to this company. I searched for a name and it found a document, I paid 50p and received log in details but they were not accepted so I coul... ãã£ãšèŠã
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I never signed upto the full subscription and had £105 taken from my account over 3 months before I spotted it. Moral check Trust pilot before signing upto anything and even then check your bank sta... ãã£ãšèŠã
Just noted - very belatedly, when I was going through my credit card statements for end of year accounts - that I had been charged £39 for 6 months = £234 (ok, should have noticed this long ago!). I... ãã£ãšèŠã
Wish I'd read the reviews before attempting to use! Also been scammed out of £39 (plus 50p) by this company. Contacted bank, hopefully will be reimbursed
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What a shambles
What a shambles - I unsuccessfully used this site for a 50p search and spotted the fact that I had unintentionally signed up for an indefinite period at £39 per month. In accordance with their instructions I immediately cancelled this arrangement via their website.
Despite this they have made 2 attempts to extract £39 from my Bank Account.
You will note the way that they answer every criticism on here with the same message.
2024幎8æ13æ¥
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info-record.com ããã®åç
Hello Rod Varley,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at 02 52 68 07 76 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The team of Info-Record
Tried using this after paying for trialâŠ
Tried using this after paying for trial period and kept being redirected to trial fee page eventually managed a couple of searches with just one name recognised but no details. Sent several communications via website and email all ignore tried phoning eventually got a most unhelpful agent who cancelled and told me no refunds as I was outside 48hr trial. Do not use this company or site.
Update - Have now received a refund after suppling proof of attempted of cancelling.
I would still be cautious to use this site as I got more hits from alternatives
2024幎8æ29æ¥
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info-record.com ããã®åç
Hello Tony Allen,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at 02 52 68 07 76 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The team of Info-Record
If I could put zero I would
If I could put zero I would. Like all the other reviews itâs a scam. Iâve tried to cancel the payments going out of my account since March. Iâve emailed âcustomer serviceâ about three times and have yet to get an answer. I wasnât even able to get the info I needed, and it did not state clearly that a continuous payment of £39 would be taken every month. Absolute joke.
2024幎8æ29æ¥
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info-record.com ããã®åç
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at 02 52 68 07 76 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The team of Info-Record
I was directed to this company
I was directed to this company by DATAAPP1 when making a people search and they did not find the person that I was looking for. Yet after paying 50p for the search they charged me £39.00 as a subscription that I did not agree to sign up for. They are a complete scam - do not use.
2024幎8æ1æ¥
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info-record.com ããã®åç
Hello William Phelps,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at 02 52 68 07 76 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your entire disposal.
Thank you for your confidence.
Sincerely,
The team of Info-Record
Scam-Dont Use
After paying an introduction search fee, I was unable to generate my enquirie or get into my account. I used the web page e-mail to get support but they never replied. I called the number and was put through to a 'call centre' who could not help me as they had no acces to the system they advised me a technical advisor would contact me in five minutes by e-mail. It Never happened. It then transpired they had stolen the £39.00 monthly fee from my account.
They claim: -Our focus is on providing instant free people search and lookups by name, with findings that include full contact details, address history, phone numbers, additional email addresses, online profiles, usernames, as well as related media files associated to the respective person of interest. We also offer a range of online research tools such as reverse email, phone, or username lookups, disclosing similar types of data.
It is not true
2024幎7æ29æ¥
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info-record.com ããã®åç
Hello Peter Toghill,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
SCAM company
What a load of useless platitudes from this company. Their system is set up to pocket customers' money and then sit back and refer to their one sided T & C's. The only lesson they need to learn is to stop scamming customers and treat them properly.
2024幎6æ30æ¥
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info-record.com ããã®åç
Hello Brian Hall,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
I had the same experience as others
I had the same experience as others. Told it costs 50 cents, then they charged 39 euro to my card. They never mentioned the 39. Had to cancel my card. Definitely a scam, they should be fined and put out of business.
Added in response to the standard reply:
You are blatantly a scam, carrying out criminal activity, as can be seen by reading all the reviews. Your activity should be stopped and those responsible sent to jail.
2024幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Took £0.50p for a search fair enoughâŠ
Took £0.50p for a search fair enough but then went back into my account & took £39 so now l have to call my bank to dispute it !!! SCAMMERS ð€¬
They have since been in contact and said it was something l clicked on, this l believe to be incorrect, l have asked them to delete the set up subscription and refund as a goodwill gesture. Also they said the £0.50p was supposed to be for 48hrs but my bank said they took £39 next day.......unresolved. They said they would not refund me, but today they have agreed to and confirmed the subscription is cancelled. They have restored my faith in humanity.
2024幎7æ19æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello Lynn Mann,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Brutal SCAM !!! AVOID !!!
I tried to use the service, initially I paid 50 p and I didn't find who I was looking for....
After a couple of hours I was charged (£ 39) - unauthorised bank tranzaction !!! It's a pure scam !!!
2024幎6æ28æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello Dorel SCHIOPU,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
This is a complaete scam
This is a complaete scam
Cannot remember finding these peopole.
They do not have my email
I have no account
They have billed me 2 months at £39!!!!
Cancelling at Barclaycard and will try to recover.
AVOID AT ALL COSTS!
2024幎5æ14æ¥
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info-record.com ããã®åç
Hello Mike Meadowcroft,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Scam Scam Scam!!!!!!
Scam
As below fortunately my card was protected by the fraud team tried to unsubscribe no email found that's right cuz I didn't give it in the first place!!!¡
2024幎7æ12æ¥
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info-record.com ããã®åç
Hello Amanda Tero,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
I had an unauthorised amount tried toâŠ
I had an unauthorised amount tried to be taken from my account without me agreeing to anything, my back thankfully declined the transaction of £39, found out since there a third party homing into another site and scamming people, so the fraud department of my bank have blocked any payments that may be tried to be taken, they are not legit by any means, need reporting right away
2024幎6æ23æ¥
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info-record.com ããã®åç
Hello Stephen,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Scam do not use
So I tried to use the service, paid 50p, it didn't find who I was looking for....
So after reading the you now need to cancel or you would be charged £39 subscription.
So I tried, couldn't log in to my account, as it didn't recognise me, tried password reset, same result.
I tried to call them, this rings off, and said the number is off.
Now being charged £39, I will dispute this with my bank.
Scam!!!
2024幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello Richard Smith,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Shouldâve been no stars at all
Shouldâve been no stars at all. I had just heard about a sudden death in my family, and needed to find my cousin. I was sent a message saying they had no information at all. As I was prepared for the -50p they still charged me the £39 fee for no reason. This was just at the beginning of me being scammed. Iâm still having problems with this as Iâm now in my overdraft, on a state pension. I donât want anyone else to get scammed. Iâm usually pretty good at recognising a scam, but with the shock at finding out about the family members death. I obviously didnât have my wits about me
2024幎4æ27æ¥
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info-record.com ããã®åç
Hello Becky,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
SCAM Wont let you cancel on your emailâŠ
SCAM Wont let you cancel on your email address comes back not recognised took 4 payments of £39
2024幎6æ4æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello Stephen kerr,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Avoid this company
Avoid this company. They must be scammers. I tried many times to trace people but they were unable to help. I even tried my own brother in law and managed to find him myself online in minutes whereas these scammers couldnât!
At least I realised quickly and managed to cancel fairly quickly.
Thank you for the standard worded response to review which is so unbelievably insincere.
2024幎6æ4æ¥
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info-record.com ããã®åç
Hello MR RUSSELL SEEX,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Thieving con of a company
Thieving con of a company, request 50p to be taken out for info, extract £39!!!
You have been reported to financial ombudsman, and other relevant organisations.
You obviously prey on people that shrug this off or do not pursue you, I will take you to the cleaners as I work in Commercial Law.
Dishonest and manipulative group of beings.
2024幎6æ4æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello Brad,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Was expecting the worst but delighted to get £39 refund! :)
I was expecting to join those complaining about Info-record as we had a similar experience to others, ie. we had an 'unexpected' £39 showing up as pending on the banking page of our joint account. It was quite a shock!
However, regardless of the negative Trustpilot review history on the company, I thought it would be worth phoning them and being polite until prompted to be otherwise.
As it turned out I engaged with a pleasant man who was understanding of our predicament and said that it WOULD be refunded and, indeed, it was; on 30May2024!
We're pensioners and are grateful for our treatment AND the refund!
Thank you Info-Record, Much Appreciated.
PS: Perhaps some of the bad experiences could be avoided if
Info-Record sent an email/message saying 'You need to cancel now to avoid paying £39 within 'X' hours' or perhaps charge EVERYONE, say, a reasonable £3 to £5 for 2-3days with AUTOMATIC cancellation. Even if the research took longer it would cost users the same for a month! I'd be happy with that. There must be a suitable figure from the business point of view which would avoid these problems and damaged reputation?
2024幎5æ30æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello Frank Marshall,
Thank you for your feedback. We are delighted that our services met your expectations!
Have a nice day.
The Info-record team
Scam they have tired to take money fromâŠ
Scam they have tired to take money from my account 3 time , but two time they were not successful but third time they have taken £39
2024幎5æ26æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello Tahmina,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
Scam for Sure
Sounds like we have all had the same experience. A 50p investment turns into a surprise £39 per month commitment. The only thing to be learned from this is to use a credit card and get them to reverse the charges. Which I just did. But of course it means they also cancel your card in case info-record have sold on your details....irritating but the only solution.
2024幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
info-record.com ããã®åç
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 20 4525 5459 or by email at contact@info-record.com. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The InfoRecord team
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