Infraredi レビュー 157

Love my slim lite
I can carry it everywhere and it is effective
Also great costumer service !

My wonderful wrap malfunctioned after 1 year , but was swiftly replaced by the company no hassle. Very much appreciate it!

Bought infrared wrap, went wrong after two months. Intermittently turns off. They told me " try this, try that" . "It is my fault, "I'm not using it right". Then after more emails, wanting me to send video of what's happening. They are not interested in replacing it. Looks like I will have to contact trading standards ... they did finally replace it.

Great customer service! I had a question regarding the body wrap, sent them an email on Feb 5 and received their reply on Feb 5!

Asked a question before buying and received an answer the next day. From that I was able to order the item I thought would suit me best. Did and received quickly and am very happy with the purchase.

Have had a red light belt for about a year. Had an issue with it and they responded and are sending out a new one same day.

Great customer support.

I order two pro dual lights with stand, when it arrived, stand was incorrect one. Requested another one, which they said was backordered so I orders the rolling stand paid an additional $500.00 for this, came with the wrong connections for the pro dual, to date they still have not corrected this, I use the lights in my yoga room on blocks while the numerous useless pieces sent to me take up room in my hours

I’ve been using Infraredi for over 6 months. I’m usually sceptical about this stuff, but I can say that it is money well spent. I purchased a body wrap and it is very versatile. I used the light pad on my back, on my knee to help with hoffa’s fat pad impingement, on shoulder to help with pain and AC ligament healing. It is AMAZING! My sport therapist advised I should carry on using it on top of my rehab. It really helps with healing.

I had a bad experience with this business. I provided the agreed service and posted multiple 5-star reviews as requested, but unfortunately I was never paid for my work. I followed up several times to resolve the issue, but there was no response. Due to non-payment and lack of professionalism, I cannot recommend this business.

When the switch broke on my Infraredi body wrap plus I thought this should be fun. I contacted the company by email and heard back within minutes. I was asked to send a short video showing the issue which I sent back. They immediately responded with we will send you a new unit today and within a week I received the new unit. Fantastic customer service, a lot of companies could take a lesson from this immediate response. Great job. Love this product.

I bought the joint patch for my knee and I used it a lot when I went Travelling because I was walking a lot each day and it was really helpful. My Travelling companion used it as well and Also loved it.

I would definitely recommend trying one out, it’s only a couple of appointments with a Physio if you look at it like that and it really does help unfortunately my malfunctioned after about six months and they replaced it with no problems so it’s really happy with that as well.

I originally bought the pro mini, but quickly upgraded to the pro max as I was noticing improvements and wanted to start doing full body treatments. CS staff were helpful and my order was delivered quickly both times.

Amazing (and rapid) customer service for 2 units (joint and body wraps) that had a few rows of lights that were no longer working properly. After viewing the pics/videos, they replaced both units (still under warranty).

I purchased a Body Wrap Infrared device & it had a small issue with the wiring as it is a device that is able to be manoeuvred & flexible. It was still able to be used but I wanted to inquire so I contacted their customer service department. Their response was immediate & I have been issued a replacement & I could not be happier with their customer service & fix to my inquiry. I LOVE my device & would 100% order again.

Poor customer service. I have an email saying they would allow me to return the product. Then two days later they said they the product can't be returned because it's passed the 60 day return policy. The product doesn't work and I used it consistently for 45 days straight. I have shoulder pain so think before you purchase it or look elsewhere.

The Infraredi device that I ordered got returned to sender because I had a mistake in my address. Infraredi staff understood my concern and were able to help me solve the problem by having a new order shipped promptly after they received the returned product. I really appreciate that they didn't charge me extra shipping and they were very communicative during the whole process.

I would highly recommend them as they have been fantastic with me.

I love the red light wrap… A little smaller than I was expecting, but still awesome! I look forward to trying it and seeing if it helps reduce some of my inflammation from injuries.

Efficient and effective customer service team

They claim that the items are shipped from Canada but they charge duty fees to Canadian customers at checkout? How does that work exactly? Do you or do you not charge Canadians for duty at check out. When I tried to purchase there was a duty fee added at the check out.

I received amazing support when inquiring about the warranty on my joint wrap. Quick to respond, considerate of my issue, and provided a solution in short order. Love it when a company stands behind their products with amazing support.

The support team staff did an efficient and timely response to my request for information. I had a slight glitch that was ironed out by the staff. I am very pleased with my interactions. High praise because it all happened on Christmas Day!