Josh and Ash, Introduced themselves on arrival, explained what they would be doing. My mum is 88yrs old and they showed complete respect. Very tidy work and made area safe and useable afterwards. Exp... ãã£ãšèŠã
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Liam Brennan and Charlie Dixon were very professional, friendly and did the job to a high standard. They were very approachable and didnt mind us mentioning concerns or issues we wanted resolving. Alt... ãã£ãšèŠã
Freddie and Cody arrived on time and were very personable. They explained what was going to happen and did their job professionally. They tidied up very well considering the nature of the job. W... ãã£ãšèŠã
Marcus - 103654 Marcus was the consummate professional. He ensured I understood each part of the process and gave an explanation even I could understand! Marcus looked out for me as a customer and pr... ãã£ãšèŠã
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Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years. A technology driven solution to claims management working with clients on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services. We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do. Our in-house services include: ⢠Vertically Integrated Supply Chain ⢠Research and Development Division ⢠Soils and Plant/Root Laboratories ⢠Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses ⢠A Partnership Approach to End-to-End Claims Management ⢠Innovative Technology Solutions. We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. https://innovation-group.pagetiger.com/btluxcn/1
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Bembridge House, 1300 Parkway, PO15 7AE, Whiteley, Fareham, è±åœ
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The team
The 2 chaps turned up and were really friendly, helpful, tidy and explained well what was going to happen. I have been so anxious about this issue but they were great. They moved the garden furniture and pots out of the way for me, they put everything back and tidied up after. Really good. Please thank them again.
Punctual & good workers
Danny and Jason arrived on time, explained exactly what they were doing and left our patio neater then when they arrived. Very pleased with their work.
Two excellent workers!
Today we had two gentlemen, Danny and Jason from Innovation Group do a job at the back of our house to investigate subsidence in our conservatory. They arrived at exactly 8am as promised and wasted no time in getting to work. Before they behave the job they explained exactly what they were going to do and how long it would take. True to their word, they finished in just over the hour and the patio was left better than they found it, regrouted, clean and tidy. These two gentlemen work fast and efficiently, were incredibly polite and professional. Excellent work.
Liam and Charlie were superb! (Job No 004443)
Liam and Charlie were superb. They fixed my damaged pipe after 4 days of intense work. They were polite, knowledgeable and very professional. They provided regular updates and explained the process from start to finish. I would definitely recommend them for future jobs.
The whole Innovation Group Team have been amazing. I couldn't recommend them enough.
Danny and Jason came to my property toâŠ
Danny and Jason came to my property to take soil samples they were thoroughly professional and did a great job.
Chris and Charlie were on time andâŠ
Chris and Charlie were on time and carried out the work to resolve the leak. Chris was very helpful and explained how this work would be done. They worked hard to find the leak and then eliminate that point of leakage, with the least possible disruption. Both very professional and fine ambassadors for your company. THANk YOU James and Sandra .
Ben & bill were incredibly helpful andâŠ
Ben & bill were incredibly helpful and answered any questions we had.
Helpful visit
Smooth and easy Insurance Claim!
We had a great experience with Innovation, with smooth and thoughtful claim handling by Pete Rockey (Loss Adjuster) and his team. The field staff performing repairs were polite, efficient and professional, and repairs were carried out to a high standard.
Courteous and Professional
Kev and Charlie were courteous, professional and took time to answer my queries. They tidied up the place after finishing work.
Exceptional service
Matthew ands Luke provided an exceptional service - they did a thorough review of the issue and then provided a clear and concise explanation of the problem and went though the possible next steps. They were extremely courteous throughout and are both a real credit to the organisation.
Review of Danny and Jason
The gentleman were polite, respected my wishes of digging up an area where I didnât have any plants and were quick and efficient. They kept a tidy work space and left my garden how they had found it.
Innovation group
Innovation group
Danny and Jason
Arrived today at old thatch, Colchester road.
To carry out the work arrived on time, very polite and professional.
Many thanks
Professional work and personable
Professional work and personable. Explained everything clearly. Kim and Ronnie job 126550
Terry was very professional in carryingâŠ
Terry was very professional in carrying out the work he was assigned.that was nforming me what he was assigned to do.
What i found extra helpful was him explaining the process on what happens next and the possible scenarios should anything else come up after the monitoring. That really helped in managing my expectations on the time frames and the number of professionals that may have to be involved. Good clear communication.
Liam & Charlie team
Liam Brennan attended for two days to finalise work. Ably assisted on second day by Charlie Dixon
It was a friendly and efficient team to which I gave hot or cold drinks
Liam explained well work being undertaken and they removed all rubbish
Job Number:938631
Job Number:938631
Both Kev and Dek arrived on site at the appointed time, both very polite, carried out their wok and left site in a better condition than before.
Simon Roebuck
Drain Clearance
Job No. 101922
Mr Rollinson, the Supervisor, and his team were very helpful and friendly while being thoroughly professional. I felt my concerns were fully understood and accounted for and I was totally reassured by his involvement.
Chaps were on time and got the job doneâŠ
Chaps were on time and got the job done well Alan and James were fantastic
Drain clearance and repair
Kim & Ronnie: Arrived on time, fully briefed and with all necessary kit. Kim explained what they were going to do and the potential implications. Afterwards, Kim explained clearly they had managed to resolve one of the problems without excavating by finding a hidden ridding eye. The other issue was resolved by inserting a patch in the drain. Again Kim explained this clearly and showed me the CCTV image of the completed work. Site was left tidy and both Kim & Ronnie were cheerful and helpful throughout. Very satisfactory all round.
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