We cannot recommend Inspire Hardware enough. We selected the dainty pulls for our kitchen project. Inspire hardware offers unique designs that you don't see anywhere else, at a great quality. We love... もっと見る
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レビュアーのコメントを見てみましょう
I returned items on 8/4, took until 9/6 to receive an email stating I was getting a refund. Problem is the account listed is not my credit card. Today I provided proof of which credit card was used. T... もっと見る
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Kayla made the difference! I recently purchased the Bold Black and Gold handles for my gut renovation for cabinets and appliances. The quality and packaging of the product is excellent. Deliver... もっと見る
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I needed fixtures by a certain date so I called and left a message for customer service to ensure the items were in stock and would be received by a certain date. Iris called by right away went above... もっと見る
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4.2
ほぼ満足
125件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I think you need to beautiful piroduct but confusion on orderingmore clearly…
I think you need to more clearly differentiate between actual door pulls and cabinet door pulls. It caused delay in getting my correct order and was confusing.
2026年2月9日
Not inspired by Inspiration Hardware
We recently ordered from inspiration hardware. We ordered quite a bit of hardware and were surprised that we didn't have any damage when the box the hardware came in was pretty beat up. Upon installing the cabinet pulls the contractor noticed one was crooked. The screw holes were not aligned properly. So we called today less than three weeks after purchase(mostly because there was a promotion for 10% off that didn't go through). They are pretty stringent with having the packaging to return an item and something cant be returned if installed. These policies seem pretty unreasonable to me but they probably are not worried about return customers. They also said the discount was only offered the previous month so they said i wouldn’t be getting that either. It didn’t say it was for a particular month and i saw it on their website when i ordered. It was a large order so not honoring the 10% I guess makes sense-for them. Overall pretty disappointed and i wouldn’t recommend purchasing hardware from a place that is not customer service orientated. On the other hand the pendant lights from Gubi we ordered had a similar discount and it did not apply at checkout. I emailed them and they responded the same day saying they corrected the error. Come to think of it i emailed inspiration hardware twice before calling and no response at all.
2026年1月5日
自発的なレビュー
Inspire Hardware からの回答
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were disappointed, and we’d like to clarify a few points for accuracy and transparency for anyone reading this review.
First, we did not receive the emails you mentioned prior to your phone call. We carefully monitor our support inbox and respond to all messages we receive. Had we received photos of the damaged shipping box and the affected product before installation, we absolutely would have worked with you to replace or resolve the issue promptly.
Regarding returns: our policy—clearly stated on our website—requires original packaging and that items not be installed. This is standard for precision hardware, as installation permanently alters the product and prevents proper quality inspection or resale. These requirements allow us to maintain consistent quality for all customers.
As for the 10% promotion, it was a November-only offer, and your order was placed in December after the promotion had ended. While we understand how this can be frustrating, we’re unable to retroactively apply expired promotions.
We take customer service seriously and have replaced items many times when issues are reported promptly and with the required information. We regret that this situation didn’t resolve the way either of us would have preferred, and we remain open to reviewing any documentation or photos if you’d still like us to take another look.
— Inspire Hardware Team
Quality Products and Excellent Service
Absolutely the best knobs and pulls. Quality all the way and excellent service. Very Pleased!!
2025年8月5日
High quality knobs
The quality of the knobs I purchased is fantastic. They are the perfect size to use on my ikea billy/Oxberg bookcases. Would purchase again.
2025年11月3日
Pull that grab attention.
Thank you for the beautiful pulls that brought the furniture together.
2025年9月11日
High quality
High quality, Solid product. Delivered on time and delighted with my cabinet hardware!
2025年9月30日
send me wrong items
2025年9月17日
Inspire Hardware からの回答
We’re very sorry to hear that you received the wrong items — that’s certainly not the experience we want any customer to have. We couldn’t find any record of you reaching out to our team before leaving this review. Our normal process is to immediately resolve issues like this as soon as we’re notified — typically by sending out the correct items right away or arranging a return label and replacement at no cost to you.
If you can email us at inspireme@inspirehardware.com with your order number, we’ll prioritize fixing this and make sure everything is corrected promptly. We truly want every part of your experience with us to be positive.
Great product
2025年9月10日
amazing hardware for my kitchen!
2025年9月9日
Returned No Refund.
I returned items on 8/4, took until 9/6 to receive an email stating I was getting a refund. Problem is the account listed is not my credit card. Today I provided proof of which credit card was used. The response I received from Iris Hernandez “We have a system that automatically processes refunds. We do not enter your card details manually. We do not even have access to your card information. This is our last response.” I guess no refund is being made to me but somebody got my refund. I would not trust making purchases through their website. I doubt I am the first person to have their refund be delayed by over 30 days only to have it refunded to someone else’s account.
2025年9月7日
自発的なレビュー
Inspire Hardware からの回答
We’re sorry to hear of your continued frustration and want to again provide clarity for you and for other customers reading this review:
Your return was fully refunded in good faith. Although our policy normally requires a restocking fee and return shipping charges, and although our team had not yet inspected the returned items due to warehouse delays, we chose to issue your refund immediately to ensure you were made whole without further wait.
Refunds are handled exclusively through Shopify’s secure payment platform. As a merchant, Inspire Hardware does not have access to any customer’s card numbers, nor do we ever enter or choose where funds are sent. Shopify’s system automatically routes the refund back to the original payment method used at checkout. This process is in place to protect customers and ensure refunds are applied securely.
We have shared screenshots with you confirming that the refund was processed. If it is not yet visible in your account, the only party who can trace and confirm the posting is your card issuer, as they control the timing and visibility of credits.
At Inspire Hardware, our commitment is to act with fairness and integrity. In this case, we went beyond our standard return policy to expedite your full refund. While we regret that the bank processing timeline has caused further confusion, please be assured that your refund has been securely issued through Shopify.
— Inspire Hardware
Great product and fast shipping
Great product and fast shipping. Customer service is top notch and available.
2025年6月6日
Very prompt service and shipping
Very prompt service and shipping. Beautiful quality hardware.
2025年4月3日
$40 restocking fee on a return is insane
The items I ordered unfortunately did not work in the space. They were beautiful and seemed well crafted. My reason for a 1 star is that on the $200 order that I returned, I was hit with a $40 restocking fee! Give me a break - that is bananas and nowhere did I see mention of that prior to ordering. If I had, I would not have taken the gamble in ordering from here and now that I know, I would not order again or suggest this brand to any friends. There should not be a penalty for ordering something only to find out it doesn't work in your home. That's ridiculous.
2025年3月13日
Terrible company
Terrible company. They accidentally delivered a few handles in the wrong finish after I purchased thousands of dollars in hardware.
It was their mistake, and they resolved it. However, they refused to work with me to have the misdelivered products returned.
I have them at my home they could come pick them up (or send a UPS driver to pick them up) or they can wait until my project is done and I have some spare time to print the shipping label and take them to a UPS store.
Instead they decided I'm not allowed to be a customer. They cancelled my last order that I paid for and now they tell me I can't shop there anymore.
I'm still waiting for them to pick up their stuff. I don't get it.
This is not a serious or reliable company.
2025年2月10日
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