Woolworths.com.au レビュー 19

CANNOT GET THROUGH TO THEM ON PHONE WAITED 45 MINUTES GAVE UP IN THE END.

I have Woolworths contents insurance. Washing machine leaked and some water soaked into 97% wool carpet and heavy underlay. I rang Woolworths and stressed that the furniture needs to be moved and that part of the carpet dried out quickly or otherwise it will rot and that will mean replacing an entire flat with new carpet. Woolworths had little concern and in absolutely no hurry to even look at it let alone lift it to dry it which would save such a lot of money. Very ordinary indeed and I will be re-thinking Woolworths insurance

I had one of the most frustrating experiences I’ve ever had dealing with Everyday Pet Insurance (PetSure).

For nearly a month, I have been trying to get something incredibly simple — new quotes for my pets — and instead have been sent in circles with inconsistent and contradictory information from multiple staff.

I was told:

I couldn’t get quotes unless I paid “arrears”
But I wasn’t actually in arrears
And even when clarified, no one could provide a straight answer

Every response felt like a template, not an actual attempt to resolve the issue.

The biggest concern is the complete lack of transparency:

You cannot get clear pricing without jumping through hoops
You are pushed toward reinstating old policies rather than being given genuine options
If you start a new policy, you lose all recognition of your pet’s history

So essentially, you’re locked in or penalised — which feels incredibly unfair.

I have multiple pets insured and a baby on the way — I don’t have time to chase basic information for weeks. Insurance should provide clarity and support, not stress and confusion.

The only “solution” offered was a goodwill gesture that still didn’t address my actual request.

I will be moving all policies elsewhere and strongly recommend others shop around before committing, as this experience has been nothing short of exhausting.

Don't use Woolworths everyday car insurance, their online portal doesn't work, I've been waiting for weeks for a resolution, they just fob me off with weak excuses and cannot rectify the issue!

Pet insurance is a rort for the mostpart, Woolworths' pet insurance has high premiums coupled with a sky high excess on most claims and many exclusions. I'm more convinced than ever that self-insuring is the best way to peace of mind and not being taken for a ride by institutions who are purely seeking profitability.

This company is a complete joke. Want to speak to somebody about your claim, you’ll be speaking to someone in SOUTH AFRICA who will spend an hour taking details and doing exactly nothing. They told me there is no Australian telephone number that I can call. Give them a miss guys.

Telephone system and hold messages intolerable going back to my old insurer and note no refunds for cancellations (25 mins to do anything the people are lovely but phone system extremely poor)

Woolworths insurance advertises you can get a 10% discount once a month on your woolies shop. What they don't say is that you can wait up to 45 days to get your Everyday rewards card (which you must join before you will get the discount) then after it arrives and you go to use it on your shop staff at the store don't know why it won't give you the discount?

So you call up the number the store staff assure you will sort it out (after you're paid up to $500 full price on groceries) and after a long wait on hold, the rewards number people say they can't figure out why you didn't get the discount and put you through to the insurance people.

After another long wait, they tell you it will take another 45 days before you can get the discount! So a 90 day wait for the discount after they have collected your (3) monthly premiums (or worse - your entire annual premium) before you see any discount! When you ask where it says that on the insurance policy or the rewards card policy, they admit it doesn't!

I only took out their policy as the discount made their policy cheaper than the others, without the discount their policy is about 20% dearer than others! And you can only use the discount once a month and would have to spend close to $500 in that one shop to make it worthwhile. What a scam. I'm letting all my social media contacts know as well as the TV and print media.

Atrocious how you treat your policy holder even when I'm a not at fault party. Months to respond. Months for panel appointment. Refuses to give quote for comparison. Takes months to reply emails even with AFCA involved. Woolworth's own assessor quotes for pathetic lowball $2k payout. Panel beaters certified by vehicle manufacturer instead quoted $8k and presented to court. 4 fold difference. No response.

Do not use them under any circumstance. 10
Days and the assessor only just got my claim to assess. Now I have to wait for it to be assessed and then the work to start. Do not pay attention to their replies on any website as they give stock standard replies and then do nothing.

There was an overcharge on Policy cancelled in 2022. This year they informed me of the overcharge and wanted credit card details to give me a refund. Thinking it was a scam I rang Woolworths on their legit number and was told the overcharge was legit. I gave them the credit card details and told refund would be paid in 5 to 10 days. Followup phone call told me I would be transferred to section which handles refunds. Phone then cut out.
Emails to Woolworths have gone unanswered.
This leaves me with the smell of a scam although no money has been taked out of my credit card as yet

Claim accepted and advised car written off 17 Dec 2024 after delays inspecting it. Agreed value. Still waiting for payment on 17 Jan 2025.

Beware of Woolworths outrageous automatic car insurance renewal direct debit from your credit cards. I've bought Woolly's car insurance due to their affordable charges years ago, but I decided to quit in 2025 as it's getting pricey. There's no options to cancel my automatic renewing policy online but only a specific email address with title like 'stopmyrenewal@...'. I sent them an email before the renewal but got no reply. Annoyingly, I still got charged from my credit card under a direct debit. Eventually, I've spent over half an hour calling to cancel my policy, and paid one-day insurance charge. If you don't check your bank statement, you will get more charge until you notice that.
I feel like being trapped as there's no options online to cancel the auto renewal nor the direct debit from my credit card. I am still uncomfy for Woolly having my credit card details and direct debit. After the refund which takes 5-12 days, I have to spend time and call again for the cancelation of my credit card details and the direct debit.

I made a claim with woolworths insurance in May 2024. I still do not have my car back, and don't think I will get it until Feb 2025. This company has been a nightmare to deal with. Won't give information, don't care at all about the claim, and don't respond to a lot of correspondence. I would not use them again.

After years of paying premiums and never making a claim, I recently needed to rely on my Woolworths Insurance for coverage, and the experience has been thoroughly disappointing and frustrating.

Significant damage caused by a burst pipe resulted in repair costs of over $3,000. I had to pay this out of pocket, causing a huge financial strain. However, after speaking with their customer service team, I was assured the claim would be covered. Confident in my policy, I proceeded with the repairs – only to find out later that things weren’t as straightforward as promised.

Over several weeks, I repeatedly contacted customer service to resolve my claim, leaving notes on my file and calling their call centre. The responses were vague and unhelpful, unnecessarily dragging out the process for almost two months. At one point, I even received a message saying the claim was resolved and asking how I’d like to proceed with payment. But when I called back, I was told about some ‘small print’ in the policy that meant they wouldn’t pay after all. Now, I’m completely confused as the claim remains open and unresolved, with no signs of Woolworths attempting to find a resolution.

The irony of choosing a well-known insurance brand is that it’s supposed to offer great service and peace of mind. Instead, my experience with Woolworths has been the exact opposite. I expected much more supportive and proactive service from such a reputed company, but their front-line service has been poor, with inconsistent and unhelpful responses from different team members. Based on my experience, this product and service need a serious overhaul. I’ve also noticed many others have faced similar issues – I only wish I’d read these reviews before spending my hard-earned money on Woolworths Insurance.

Cancelled my insurance policy which was linked to an automatic debit card weeks before it was due. I received an email on the date the payment was due that my policy for the upcoming year was cancelled yet I still got charged. I personally think big companies would like you to sign up your card details so that it’s an absolute punish to get out of the automatic payments. Price gouging grubs. Another 5-10 business days for funds to be re-imbursed into my account.

I have purchased Comprehensive car insurance with Woolworths. I had a car accident which wasn't my fault in Jan 24. Trying to lodge a claim via their website didnt work as it would not accept Toyota as the brand of the car. Trying to get into to get a quote took over 2 weeks. The return of the quote took over 3 weeks. Waiting for approval took over 4 weeks. My car is booked in to get fixed almost 5 months after the accident. Lodge a complaint and took 5 weeks to respond and didnt address my concerns. Write a bad review and they respond in 2 days and want your details. Go figure!

I live in Brisbane and it should not take this long to go through the process. Poor service and poor turn around time.

Dont use Woolworths Comprehensive car insurance.

Terrible Car Insurance to deal with. I have attempted 9 times to contact them they either hang up or dont answer until the line drops out. Their policy holder has hit my car 2 month ago, still not a call, letter or an email in regards to this. Claim number 96901001646