Intex - North America レビュー 753

Intex - North America からの回答

1日前

It sounds like you have had a truly exhausting time trying to keep your pool running, and I am sincerely sorry for the frustration this has caused. I want to clear up a major misunderstanding regarding the parts you received because we actually do not use or keep any refurbished inventory. Every single product and part in our warehouse is brand new, so it is troubling to hear that your replacements failed so quickly. Being stuck with a pool you cannot use is the last thing we want for you.

We truly value you sharing these details about your experience and the long phone call you endured. Thank you for your directness. Hearing exactly where we let you down is essential for us to fix our service and improve how we support our customers.

Intex - North America からの回答

1日前

It is wonderful to hear that your new mattress is working out well for you. I can certainly see how those first few steps were a bit of a headache, especially when that second pump didn't do the trick and the refund process felt stuck. We know it takes a lot of patience to troubleshoot parts before getting a full replacement, and I am glad we could eventually get a fresh bed out to you.

We are so grateful for your satisfaction now and for your willingness to share the full story of how we got there. Thank you for being honest about the hurdles you faced with the pump and the return policy. Your feedback is a huge help as we work to make our support process more straightforward for everyone.

Intex - North America からの回答

1日前

Hello, I am so glad to hear you finally received the correct product, though I am genuinely sorry for the confusing journey it took to get there. It sounds incredibly frustrating to deal with cancellations and conflicting information about what was actually heading your way. Navigating backorders and unexpected replacements is a lot to handle when you just want a working product.

We really appreciate you sticking with us through those hiccups. Thank you for being so open about your experience. Your honesty helps us pinpoint exactly where our communication tripped up so we can make things much smoother for the next person.

Intex - North America からの回答

3日前

Hello Tony, I am so sorry for the frustration this has caused. It sounds incredibly taxing to deal with a mattress bulging like that and then feeling like the promised replacement never arrived. I completely understand why you are feeling let down by the process.

Our records indicate the warranty process is currently incomplete because a detailed proof of purchase has not been provided yet. Please reach out to us so we can help you get that sorted and move this forward for you. Thank you for being so candid about your experience. Your bluntness is very helpful as it shows us exactly where we need to clarify our steps to better support our customers.

Intex - North America からの回答

3日前

I am so sorry to hear about the frustration regarding your return. It is great that our team helped you find the right part, but I completely understand why you feel disappointed about being stuck with the original item. Having an unused product go to waste is never the outcome we want for our customers.

I will certainly pass your comments along for review. We really value you speaking up about this. Feedback like yours is essential because it highlights exactly where we can improve our policies to better serve everyone.

Intex - North America からの回答

3日前

I am so glad to hear that we could make the replacement process easy for you. We always aim to respect your time, so knowing that you had a smooth experience with our team really means a lot to us.

It is great to have your recommendation. We truly appreciate you choosing us and hope you enjoy your new product.

Intex - North America からの回答

3日前

It is so good to hear that we could help you out quickly. We know how stressful it can be when a guest is visiting and your gear does not work like it should, so I am glad our team was able to get that replacement to you without any extra costs or delays.

We are always here whenever you need us. Thank you so much for taking the time to share such a kind note about your experience.

Intex - North America からの回答

3日前

Hi there, we really appreciate you sharing this. It is wonderful to hear that we have been able to take care of those warranty issues for you without any major hurdles. We aim to make things as easy as possible for our customers, so knowing that you feel confident doing business with us truly makes our day.

We look forward to keeping things running smoothly for you for a long time to come. Thank you for being such a loyal part of the Intex community.

Intex - North America からの回答

3日前

Hi Sue, I am so sorry you have been struggling to get your Intex Spa running. It sounds incredibly frustrating to deal with a complex list of verbal instructions while trying to fix a new purchase, especially when a written guide would have made things much clearer. I completely understand why that experience felt unhelpful.

I will share your feedback with our team to ensure we provide better technical support and written resources moving forward. In the meantime, please reply to my request for contact information so we can reach out and provide you with assistance. Thank you for being so direct about where we fell short. Your honesty is exactly what we need to hear so we can fix these gaps and do better for our customers.

Intex - North America からの回答

4日前

It is so great to hear that you had such a positive experience with our team, Dennis! I am glad your representative was able to provide the respectful and efficient service you deserve to get your problem sorted out quickly.

We really appreciate you taking the time to share this shout out. Your feedback helps us know we are on the right track, and we look forward to being here for you whenever you need us!

Intex - North America からの回答

4日前

I am so incredibly sorry to hear about the constant frustration you faced with your hot tub and the replacement pump, Kevin. It sounds exhausting to deal with endless filter changes and alarms only to have the machine stop working entirely. We clearly failed to provide the relaxing experience you expected, and I am truly disappointed that the replacement did not solve the problem.

We will be reviewing your contact history to determine the best path forward for you. For immediate assistance, I encourage you to reach out to our friendly support team so we can look into this further.

We are deeply grateful for your candor regarding these technical failures. Your honesty is a vital tool that helps us pinpoint where our products and support must be better for our customers.

Intex - North America からの回答

4日前

It sounds like you had quite the journey getting your pool up and running, and I am so sorry for the frustration that initial leak caused. Preparing a space for a pool that size is a lot of work, and having to redo the setup because of a bad seam is definitely not the experience we want for you. I am glad the second liner is holding up well despite the rough looking delivery box.

We truly value you telling us about the trouble you had with the first liner and the shipping. Your feedback is a crucial part of how we improve our quality control and shipping standards for everyone.

Intex - North America からの回答

4日前

I am so sorry you were left feeling unsupported after reaching out to us last year. It is incredibly disappointing to hear that we missed the chance to help you with your bed and that you felt abandoned by our brand. We never want a customer to feel like they are on their own when a problem arises.

We really appreciate you being so blunt about your experience. Hearing where we have let you down is the only way we can fix our service and ensure we are truly there for our customers in the future.

Intex - North America からの回答

4日前

I am incredibly sorry to hear about the runaround you experienced with your air mattress. It is completely unacceptable that you had to deal with a leaking pump on your first use and then faced such frustrating delays when trying to get the right replacement part. Your experience does not reflect the standard of care we aim to provide.

We are truly grateful for your willingness to share this negative experience. Your directness helps us identify exactly where our processes are failing so we can work to prevent this from happening to anyone else.

Intex - North America からの回答

4日前

HI Kathy! It is wonderful to hear that you had such a positive experience! We are so glad our team could help you find exactly what you were looking for.

Thank you for taking a moment to share this. We truly appreciate your support and hope you enjoy your new product!

Intex - North America からの回答

4日前

It is so heartwarming to hear about your son’s successful transplant and that your family could find some joy and peace in the pool during such a challenging time. We are thrilled that our team was able to step in and get your pump replaced quickly so you could get back to making those memories together.

Thank you for sharing such a personal and moving story with us. We feel honored to be a small part of your son's journey and look forward to serving your family for many years to come!

Intex - North America からの回答

4日前

I am truly sorry to hear about the trouble with your new air pump and the frustration our replacement process caused you. It sounds incredibly disappointing to have a brand new item that only partially works, especially after you took the time to provide proof of the issue. I will be looking into why your request was handled this way to ensure we do better moving forward.

We genuinely appreciate you being so direct about where we missed the mark. Your candid feedback is essential for us to fix these gaps in our service and improve the experience for everyone.

Intex - North America からの回答

4日前

Hi there! It is so wonderful to hear that you are still loving your hot tub after two years and that our team could help you out quickly when you needed it. I am really glad you stuck with it through the learning curve.

I hear you loud and clear on that cover design. Wrestling with a heavy, awkward lid is the last thing you want to do when you are trying to relax, and I can certainly see how that would be a physical challenge. I am sharing your feedback directly with our design team because making our products accessible for everyone is a top priority.

Thank you so much for being open with us about your experience. Your honesty is exactly what we need to build a better product for everyone.

Intex - North America からの回答

2026年4月9日

It is so heartwarming to hear that your spa has served you well for so many years and that we could make things right with a full replacement back when you first started with us. Knowing that your wife is now insisting on an Intex pool for her next project is the best compliment we could receive. We truly appreciate you sharing your long term experience and recommending our support team. Thank you for being such a loyal part of our community and for giving us the chance to keep your family happy and relaxed.