Kidoo Toysレビュー 

Kidoo Toys からの回答

2026年5月24日

Hi Paula,

We’re very sorry to hear about your experience and understand your frustration regarding the delay. This is not the level of after-sales support we aim to provide.

We apologise that the return label was not issued within the timeframe originally advised. We are currently reviewing our returns and support process to improve response times and ensure faulty items are handled more efficiently.

Please contact our support team again with your order details so we can prioritise your case and arrange a suitable resolution as quickly as possible.

Thank you for your feedback — it helps us improve both our service and support procedures.

Kidoo Toys からの回答

2026年5月24日

We’re sorry to hear about your experience and apologise for the frustration caused. This is not the standard we aim to provide for our customers.

We take all concerns regarding product quality, packaging completeness, and compatibility very seriously, and we are currently reviewing our supplier and quality-control procedures to help prevent similar situations in the future.

We also apologise for the delay in communication from our support team. Response times can occasionally be longer during busy periods, but we understand how important timely support is when a customer is requesting assistance with an order.

Please contact us again with your order number so we can review the matter properly and work towards a suitable resolution for you as quickly as possible.

Thank you for your feedback.

Kidoo Toys からの回答

2026年5月24日

We’re sorry to hear about your experience and regret that we did not meet your expectations. We take concerns regarding product quality, product descriptions, and customer communication extremely seriously.

We also apologise for the delay in responding to your enquiries. This is not the level of support we aim to provide, and we are actively working on improving our response times and customer service processes.

Feedback such as yours has been shared internally and forms part of our ongoing review of supplier standards, product verification procedures, and listing accuracy. Any products or suppliers found not to meet our required standards are reviewed immediately.

We’re glad a refund was ultimately processed, although we understand this did not change the frustration caused by the overall experience.

Thank you for your feedback.

Kidoo Toys からの回答

2026年5月24日

We’re sorry to hear about your experience and understand your frustration regarding both the product concerns and the difficulty you experienced when trying to contact our support team.

We sincerely apologise for the delays in communication and for any confusion caused during the troubleshooting process. This is not the level of customer service we aim to provide.

We take all feedback regarding product functionality, listing accuracy, and supplier quality very seriously. Following cases such as this, we continue reviewing our product verification procedures, supplier standards, and internal support training to help prevent similar situations in the future.

We also recognise the importance of providing customers with clear and timely return instructions when an issue is reported, and we are working on improving our returns handling and customer response times.

Thank you for taking the time to share your feedback.

Kidoo Toys からの回答

2026年4月22日

Thanks for your review. ✨✨

Kidoo Toys からの回答

2026年4月20日

Hi there,

We’re really sorry for the experience you’ve had — this is not the level of service we aim to provide.

Your order was placed as a preorder item, which means it requires additional processing time before dispatch. Unfortunately, your shipment was also affected by unexpected routing delays in the Middle East, which extended the delivery timeframe beyond what we normally expect.

We completely understand your frustration, especially with the delay in communication, and we sincerely apologise for that. That part is on us, and we’re already improving our response times to make sure this doesn’t happen again.

Your order is still in transit, and we’re actively monitoring it to ensure it reaches you as soon as possible. If you’d prefer not to wait, we’re happy to support you with a resolution directly.

Please feel free to reply here or contact us again — we will prioritise your case.

Kind regards

Kidoo Toys からの回答

2026年4月20日

Hi there,

We’re very sorry to hear about your experience — we take safety concerns extremely seriously.

However, we’d like to clarify that when you visited Apple, it was confirmed that the issue was not caused by the product itself, and you were provided with a replacement directly by Apple.

We only supply tested products, and cases like overheating can sometimes be linked to external factors such as charging conditions or faults outside the item itself. That said, your safety is always our priority, and we appreciate you bringing this to attention.

We also apologise if you had difficulty reaching us — we’re currently improving our support channels to ensure faster responses.

If you still need any assistance or clarification, please don’t hesitate to contact us again and we’ll prioritise your case.

Kind regards,
iPro Support