IPXO レビュー 80

IPXO からの回答

2025年10月31日

Hello, Samuel,

We apologize for any inconvenience you may have experienced. If you share your ticket number, we will escalate your issue.

IPXO からの回答

2025年10月31日

Thank you for bringing this up and for sharing your experience. We sincerely apologize for the delay in resolving your tickets and understand how frustrating it must have been, especially when timely communication is critical in a B2B environment.

After reviewing your case, we identified a mix-up in how the inquiries were handled, leading to extended response times. We’ve since clarified the situation and ensured everything is now on track.

We value your feedback and are taking additional steps to improve how similar cases are managed in the future to prevent delays. Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

Sincerely,

IPXO Team

IPXO からの回答

2025年7月16日

Thank you for the thoughtful feedback! We’re glad the platform’s simplicity has made a difference for your team. Making IP leasing intuitive and hassle-free is our top priority, and it’s great to hear that reflected in your experience.

Sincerely,
IPXO Team

IPXO からの回答

2025年7月16日

Thank you for sharing your experience. We're sorry to hear that your interaction with our service felt negative. We take this feedback seriously, as it helps us identify areas where we may have fallen short and need to improve.

While we can't change your experience, we're committed to improving our services based on the feedback you and others provide. We hope that we'll have an opportunity in the future to regain your trust.

Sincerely,
IPXO Team

IPXO からの回答

2025年5月20日

Thank you for your kind words! We're happy to hear that you received quick and helpful support, and we’ll be sure to pass your thanks along to Nora. Providing high-quality service is what we strive for, and it’s great to know we delivered.

Sincerely,
IPXO Team

IPXO からの回答

2025年5月14日

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how concerning unexpected charges can be.

At IPXO, all fees and billing terms are outlined during the checkout process and in our Terms of Service. We never intend to charge clients without proper notice, and we’d appreciate the opportunity to review your case in detail to determine what happened and make things right.

Your feedback has been escalated to our team for further investigation. Please reach out to us directly so we can assist you further and work toward a resolution.

Sincerely,
IPXO Team

IPXO からの回答

2025年5月9日 に更新

Thank you for sharing your experience. We sincerely regret that your initial interaction with IPXO did not meet your expectations. We understand how frustrating it can be to face unexpected charges and ASN-related restrictions.

To clarify, while you usually can assign ASNs that are at least 24 hours old, we're dependent on RIPE NCC data synchronization, which can occasionally take up to 48-72 hours in such scenarios; however, we acknowledge that it should be communicated more clearly upfront.

Regarding your billing concerns, we’re sorry to hear that the cancellation options were not clear. While our termination rules are explained in our Terms of Service, we are constantly working on improving transparency and flexibility for new clients.

Your feedback has been escalated to our team for further review, as we are committed to refining our policies and communication practices. Please know that we are taking this matter seriously. While we can't change your past experience, we're committed to improving our services based on the feedback you and others provide. We hope that we'll have an opportunity in the future to prove our commitment to customer satisfaction and regain your trust. Thank you again for your honest feedback - it’s instrumental in helping us improve.

Sincerely,
IPXO Team

IPXO からの回答

2025年4月4日

Thank you for taking the time to share your experience. We deeply regret that your first interaction with IPXO left you feeling this way. We acknowledge the frustration and inconvenience caused by the unexpected account closure.

It's standard protocol for us to review the company before considering the account's approval to maintain a secure environment for all our users.

We appreciate your feedback and will use it to review and improve our procedures, particularly our communication methods during account verification processes. Your feedback has been shared with our team, as we are continuously working on enhancing the customer experience. Thank you for helping us become better.

Sincerely,
IPXO Team

IPXO からの回答

2025年1月13日

We're sorry to hear about your negative experience with our service, and we understand how frustrating it can be to encounter such issues.

At IPXO, we are continuously working to improve our processes and minimize disruptions for our clients. Your feedback has been shared with our team as part of our ongoing efforts to enhance the stability and reliability of our services.

Sincerely,
IPXO Team

IPXO からの回答

2025年1月13日

Thank you for taking the time to share your experience. We deeply regret that your first interaction with IPXO left you feeling this way.

Your feedback has been shared with our team, as we are committed to investigating and addressing such concerns to ensure a better experience for our clients moving forward. If you could provide more details regarding your case please send us a message at support@ipxo.com.

Sincerely,
IPXO Team

IPXO からの回答

2024年7月31日

Thank you for your honest feedback and for taking the time to leave a review. At IPXO, we strive to meet the needs of every client and your input helps us improve our services.

Your feedback has been shared with our team, as we are continuously working on enhancing the customer experience. Thank you for helping us improve, and we hope to have the opportunity to serve you better in the future.

Sincerely,
IPXO Team

IPXO からの回答

2024年7月16日

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our support team. At IPXO, our goal is to provide timely and effective assistance to all our clients, and it's uplifting to know that we've met that mark with you.

Sincerely,
IPXO Team

IPXO からの回答

2024年6月17日

Thank you for your positive feedback! We truly appreciate your support and are committed to consistently meeting and exceeding your expectations.

Thanks again for choosing IPXO!

Sincerely,
IPXO Team