Irish Supply レビュー 764

Irish Supply からの回答

15時間前

Hi Elaine,

We’re really sorry to hear about your experience. We completely understand how frustrating it is to have an order marked as delivered when it hasn’t actually been received.

Please know that it is never our intention for any of our customers to go through this kind of situation. We truly value your trust, and we’re sorry this has fallen short of expectations.

Rest assured, we will do our best to assist you and make sure you receive the level of service you deserve. We’ll be reviewing this with the courier and checking all the details to understand what may have happened.

We appreciate your patience and the chance to make this right.

Kind regards,
Siobhan

Irish Supply からの回答

2日前

Hi Maggie,

We’re really sorry to hear that the grounding sheets didn’t meet your expectations. It’s never our intention for any customer to feel frustrated, and we want to sincerely apologize for how this has made you feel.

Please know that Irish Supply is a fully Irish-owned company with a customer care team based right here in Ireland. While we work with both Irish and international suppliers to give our customers variety and value, our focus is always on looking after Irish customers first. We are not a scam, and your trust is incredibly important to us.

We understand how disappointing it is when a product isn’t fit for purpose. We’re reviewing this situation carefully and will get back to you as soon as we can.

Thanks again for your honesty, we really do value it, and we hope to restore your confidence in us.

Kind regards,
Siobhan

Irish Supply からの回答

2日前

Hi Teresa,

Thank you for sharing your experience. We completely understand how frustrating it can be to feel pressured with extra offers right after placing an order, and we’re sorry this added to your wait.

Please know that we never intend for our promotions to delay shipping, and we are actively reviewing your case to ensure your item reaches you as soon as possible.

We truly value trust and transparency, and your feedback helps us improve. While we respect your choice to shop elsewhere, we hope to have the chance to provide a smoother experience in the future.

Thank you for your patience and understanding.

Kind regards,
Siobhan

Irish Supply からの回答

2日前

Hi Daniel,

We completely understand how frustrating it can be to wait longer than expected for a delivery, especially when it’s already past the estimated arrival date. We’re really sorry for the inconvenience this has caused.

To move forward, you can choose whichever option works best for you:

• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

We work with both local and international suppliers to offer a wide range of products. While some items may also be found on global marketplaces, we focus on providing reliable customer support, quality checks, and a satisfaction guarantee you can count on.

Please be assured that we are personally reviewing your case and we genuinely want to help sort things out for you as quickly as possible.

We're a small Irish team and genuinely appreciate your patience. We hope to turn this around for you.

Kind regards,
Siobhan

Irish Supply からの回答

2日前に更新

Hi Audrey,

Thank you very much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you’ve been consistently satisfied with both your purchases and deliveries.

We also appreciate your patience regarding your recent order, and we’re glad we could assist in tracking it and keeping you informed until it safely arrived.

Your recommendation means a great deal to our team, and your support is genuinely valued. We always strive to provide a reliable and positive experience, and it’s wonderful to know we’re meeting that standard.

Thank you again for your trust in us, we look forward to serving you again in the future.

Kind regards,
Siobhan

Irish Supply からの回答

6日前

Hi Colin,

We’re really sorry to hear about your experience, and it’s very disappointing to know that your order still hasn’t arrived, especially if it was something you needed urgently.

Please know that we’re currently reviewing cases like yours internally to better understand what may have gone wrong and to make sure you’re properly looked after. This is certainly not the kind of experience we want any of our customers to have.

We’d also like to reassure you that our business is legitimate. Our replies are written by real people on our small Irish team, not bots, and we’re genuinely here to help in any way we can.

We will get back to you as soon as we can with an update, so we can provide you with the level of service you deserve.

If you’re open to it, we’d really appreciate the chance to look into your order directly and get this resolved for you as quickly as possible.

Kind regards,
Siobhan

Irish Supply からの回答

7日前

Hi John,

We’re very sorry to hear about your experience, and this is certainly not the kind of service or impression we want to leave with our customers.

We sincerely apologize if our replies came across as automated or unhelpful. To clarify, we are not a bot, our responses are written by real people from our small Irish team, and we genuinely want to help in any way we can.

At times, due to a high volume of emails, our response times may be a bit delayed, and we truly appreciate your patience and understanding.

We’re also sorry to hear that the heaters are not working properly. This is not the level of quality we aim to provide, and we completely understand your frustration. Please be assured that we take this matter seriously and would like the opportunity to look into this further and make things right for you.

We’d really appreciate the chance to assist you directly and ensure you receive the service you deserve.

Thank you for bringing this to our attention, we’re here to help and will do our best to resolve this as quickly as possible.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月17日

Hi Ryanne,

We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel, especially after reaching out multiple times without receiving a proper response.

Please know that it was never our intention to miss or overlook your emails. Due to the high volume of messages we receive each day, replies can sometimes take longer than expected. That said, we are doing our best to respond to every customer as quickly and thoroughly as possible.

You absolutely deserve the level of service and support you expected when placing your order, and we sincerely regret that this hasn’t been your experience so far.

We genuinely want to make things right and will personally ensure your case is reviewed and addressed as soon as possible. We’ll be getting back to you shortly with a proper update.

Thank you for your patience, and again, we’re very sorry for the inconvenience caused.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月16日

Hi Fiona,

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after receiving faulty items and trying to reach us multiple times. Please know that it is never our intention to ignore our customers or leave anyone feeling unheard.

At times, due to the high volume of emails we receive each day, our responses may take longer than expected. However, every message is important to us and we do our best to review each case carefully.

We truly appreciate you bringing this to our attention, and we want to make sure situations like this are properly looked into. We will get back to you as soon as we can so we can ensure you receive the service and support you deserve.

Thank you for your patience and understanding.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月16日

Hi Michael,

We’re very sorry to hear about your experience and understand how disappointing it can be to receive an item that isn’t what you expected.

Our customer support team reviews and resolves over 150 cases every day with a strong focus on customer satisfaction, so we’d genuinely like the opportunity to look into your situation personally and help put things right. Situations like this are taken seriously, and we want to make sure your concern is properly reviewed.

Please know that it’s never our intention to leave any customer feeling ignored or without support. If you’ve already reached out to us, your message is most likely in our support queue and will be responded to as soon as possible. At times, due to the high number of emails we receive daily, replies may take a little longer than expected.

We truly appreciate your patience and look forward to assisting you.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月14日

Hi David,

We’re really sorry to hear about your experience, and we completely understand how frustrating it can be to wait a long time and feel like you didn’t receive what you ordered.

We’ve checked our system and it shows that the order was successfully delivered. That said, we take situations like this seriously and will review the details further to make sure everything is correct and that you’re looked after properly.

Our team will get back to you as soon as we can. Sometimes, due to the high volume of emails we receive each day, replies may take a little longer than usual, but please be assured that your case is important to us and will be followed up.

Thank you for your patience and understanding.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月12日

Hi Olga,

We’re very sorry to hear about your experience and completely understand how frustrating this must feel. Please be assured that it is never our intention to leave any customer feeling unheard or ignored.

Our replies are written by real members of our small Irish customer care team, not automated responses. Due to the high volume of emails we receive each day, responses can sometimes take a little longer than expected, but every enquiry is important to us and reviewed carefully.

Our team usually resolves over 150 cases a day with high satisfaction, and we genuinely want to look into your situation personally and make sure it is handled properly.

Please rest assured that we will get back to you as soon as possible.

We truly appreciate your patience and the opportunity to resolve this for you.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月11日

Hi Corinne,

We sincerely apologize for the experience you’ve had and for the frustration this situation has caused.

We completely understand how discouraging it can feel when it seems like your concerns aren’t being acknowledged. Please know that the messages you receive from us are written by real members of our small Irish support team, not AI or automated bots, and we genuinely want to assist and support our customers.

We’d really like to help get this sorted. You can do one of the following:

• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

We’re giving your situation our full attention to ensure you’re properly supported.

Being a small Irish team, we greatly appreciate your patience and the chance to make this right.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月11日

Hi Pauline,

We’re very sorry to hear about your experience and completely understand how frustrating this situation must feel, especially as the order was meant to be a Christmas present.

Please know that it is never our intention to make promises that do not come true. Our team genuinely tries our best to assist every customer and ensure they receive the service they deserve.

We also want to reassure you that it is not our intention to ignore any emails you have sent. At times, due to the high volume of enquiries we receive each day, responses may unfortunately take a little longer than expected.

That said, we truly want to look into your experience more closely and make things right.

Our replies are written by real people from our small Irish team, not bot, and we’re here to help however we can.

We appreciate your patience and the opportunity to resolve this for you.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月10日

Hi Caroline,

We’re very sorry to hear that your order has not yet been delivered. We are reviewing this case internally to ensure you’re properly looked after.

Occasionally, deliveries can take longer than expected due to factors such as high order volumes, stock availability, courier logistics, or weather-related delays.

We genuinely want to make this right. You can either:

• Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

We’re prioritizing your situation and will ensure you’re looked after properly.

As a small Irish team, your patience means a lot to us, and we’re determined to turn this experience around.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月10日

Hi there,

We’re very sorry to hear about your experience and completely understand how frustrating it can feel when you were expecting updates but did not receive them. This is certainly not the level of service we aim to provide.

We also understand how discouraging long delivery times can be, especially if the item was intended as a gift or was needed urgently.

Our team is currently reviewing situations like this internally to make sure they are handled properly and that customers receive the support they deserve.

Please rest assured that we are not ignoring your emails or concerns. Our customer support team receives a high volume of enquiries each day and typically resolves over 150 cases with positive outcomes. Because of this, there may sometimes be slight delays in responses, but every message is carefully reviewed, and we are committed to assisting each customer as fairly and promptly as possible.

To help us resolve this for you, please do one of the following:

Update your review with your order number, or
• Email us at support@irishsupply.ie with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.

Your case will receive our full focus, and we’ll make sure it’s properly looked after.

Being a small Irish team, we genuinely appreciate your patience and are dedicated to resolving this for you.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月5日

Hi Kate,

We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.

Please know that it is never our intention to ignore any customer or leave messages unanswered.

Our customer support team handles over 150 cases each day and always aims to resolve them with care and fairness. That said, we understand that your concern deserves proper attention, and we would really like the opportunity to look into your experience personally.

We will review your case and get back to you as soon as possible so we can provide the assistance you deserve and work towards making this right.

We genuinely appreciate your patience while we investigate this further.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月4日

Hi Taniesha,

Thank you very much for your wonderful feedback, we truly appreciate you taking the time to share your experience.

We’re delighted to hear that the product exceeded your expectations and that you’re pleased with its brightness, durability, and compact design. It’s great to know it’s proving useful both at home and in your car.

We’re also glad that the ordering process was straightforward and that your item arrived well packaged and ready to use. Providing reliable products with smooth, hassle-free service is always our goal.

Thank you again for your support, it genuinely means a lot to us, and we look forward to assisting you again in the future.

Kind regards,
Siobhan

Irish Supply からの回答

2026年3月3日

Hi Anusha,

We’re very sorry your order hasn’t arrived yet and completely understand how disappointing that is.

Please know that we are reviewing these cases carefully to ensure every customer is looked after properly.

Our support team handles hundreds of cases each day, and we’re committed to giving your situation personal attention to resolve it properly.

We appreciate your patience and will provide an update as soon as possible.

Kind regards,
Siobhan