Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
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I am alway's very honest with with my review's. I found Matt very friendly and competent and thorough with his work. I have no hesitation in recommending Irwin's Plumming, very happy with the service.... ãã£ãšèŠã
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Very knowledgeable and extremely helpful, walked us through the options and pros and cons, took a lot of the stress out of the whole process! Definitely recommend!
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Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... ãã£ãšèŠã
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4.7
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Good Job done by Ryan
2026幎6æ8æ¥
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Irwinsplumbing ããã®åç
Thanks for the great review, Olivia!
Weâre pleased to hear Ryan did a good job and that you were happy with the service provided. Weâll be sure to pass your feedback on to him.
Thanks again for choosing Irwins Plumbing!
Friendly and professional
Friendly and professional. Everything explained clearly.
2026幎6æ8æ¥
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Irwinsplumbing ããã®åç
Thanks for the great review, Andrew!
Weâre delighted to hear you found our team friendly and professional, and that everything was explained clearly throughout the process. We believe good communication is just as important as quality workmanship.
Thanks again for choosing Irwins Plumbing â we really appreciate your feedback!
Irwinsplumbing ããã®åç
Thanks for the great review, Patrick!
Weâre delighted to hear you were happy with the work completed. Your recommendation means a lot to our team and is one of the highest compliments we can receive.
Thanks again for choosing Irwins Plumbing!
Irwinsplumbing ããã®åç
Thanks for the fantastic review, Emmanuel!
Weâre thrilled to hear you were happy with the work and that we could deliver a job worthy of a 100% rating. Your support and feedback mean a lot to our team.
Thanks again for choosing Irwins Plumbing
We had a great service
We had a great service. There person that came through was friendly, very helpful, and very understanding of what needed to be done.
Thanks very much for the great work.
2026幎6æ6æ¥
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Irwinsplumbing ããã®åç
Thanks for the wonderful review, Decontee!
Weâre delighted to hear you had a great experience with our team. Itâs fantastic to know the technician was friendly, helpful, and took the time to understand exactly what needed to be done.
We truly appreciate your kind words and are grateful for the opportunity to assist. Thanks again for choosing Irwins Plumbing!
Awesome service!
Quick, knowledgeable and got the job done, cheers!
2026幎6æ5æ¥
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Irwinsplumbing ããã®åç
Thanks for the great review, Simon!
Weâre glad to hear you were happy with the quick and knowledgeable service, and that the job was completed efficiently. Thatâs exactly the experience we aim to provide for all our customers.
Thanks again for choosing Irwins Plumbing, and cheers for the feedback!
Highly recommended
They were very professional on time very efficient and got the job done well very satisfied and will recommend them to many friends and family
Thank you
Lisa nellis
2026幎6æ5æ¥
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Irwinsplumbing ããã®åç
Thanks for the wonderful review, Lisa!
Weâre so pleased to hear you were happy with the service and found our team professional, punctual, and efficient. Itâs great to know the job was completed to your satisfaction and that you felt confident recommending us to your friends and family.
We truly appreciate your support and thank you for choosing Irwins Plumbing!
I had first class service from Eli
I had first class service from Eli, Ryan and Sam. They were prompt, friendly and understood the special requirements of the household. I would highly reccommend their work and attitude to anyone requiring Plumbing services. Thanks guys. Wendy Post
2026幎6æ4æ¥
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Irwinsplumbing ããã®åç
Thanks so much for the wonderful review, Wendy!
Weâre delighted to hear that Eli, Ryan, and Sam provided you with first-class service. Itâs great to know they were prompt, friendly, and took the time to understand the specific needs of your household to ensure the best outcome.
Weâll be sure to pass your kind words on to the teamâtheyâll really appreciate the recognition. Thank you for your recommendation and for trusting Irwins Plumbing with your plumbing needs.
Thanks again for your support, Wendy!
Had a great experience with IrwinâsâŠ
Had a great experience with Irwinâs Plumbing from start to finish. The team was friendly, professional, and easy to deal with throughout the whole process. They turned up on time, explained everything clearly, and the pricing was fair with no surprises. You can tell they actually care about doing quality work and looking after their customers. Itâs hard to find trades you can trust these days, but Iâd have no hesitation recommending them to family and friends. Will definitely be using them again in the future.
2026幎6æ4æ¥
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Irwinsplumbing ããã®åç
Thanks so much for your amazing review, Will!
We're thrilled to hear you had such a positive experience with our team from start to finish. Providing friendly, professional service, clear communication, punctuality, and transparent pricing are all things we strive for every day, so it's incredibly rewarding to know that came through in your experience.
Your comments about trust and quality workmanship mean a great deal to us. We take pride in looking after our customers and delivering solutions we can stand behind, and we're grateful for your confidence in recommending us to your family and friends.
Thank you again for your kind words and support. We look forward to helping you again whenever you need us! From all of us at Irwins Plumbing, thank you for choosing our team.
Great service
Great service - fast, efficient, professional and with excellent communication from the whole team.
Thank you!!
2026幎6æ4æ¥
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Irwinsplumbing ããã®åç
Thanks so much for the wonderful review, Greg and Cathy!
Weâre delighted to hear you were happy with the fast, efficient, and professional service, as well as the communication from our team. Providing a smooth and positive experience from start to finish is always our goal.
We truly appreciate your kind words and thank you for choosing Irwins Plumbing!
Good work from ryan
2026幎6æ3æ¥
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Irwinsplumbing ããã®åç
Thank you for the 5-star review, Julie! We're delighted to hear you were happy with Ryan's work. We'll be sure to pass your kind feedback on to him. We appreciate your support and thank you for choosing Irwinâs Plumbing!
Zac was the most professionalâŠ
Zac was the most professional technician I could have wished for to fix my failing hot water system. Thank you!
2026幎6æ3æ¥
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Irwinsplumbing ããã®åç
Thank you for your wonderful review, Shon! We're delighted to hear that Zac provided such a professional experience while helping with your hot water system. We'll be sure to pass on your kind words to him. Thank you for choosing Irwinâs Plumbing, and we appreciate your support!
$8,822 for ONE day of âEmergency Worksâ That Didnât Fix the Leak and caused significant damage to my kitchen â Independent Plumber Fixed It for $210
We booked Irwinâs Plumbing for a preâarranged weekday appointment to investigate a leak in our home. When the plumber arrived, we were told the situation was an âemergencyâ requiring extensive and urgent works. The representative said we needed to sign the contract and get started immediately due to the emergency. We were quoted over $7,000, yet have credit card charges totalling $8,822. The emergency crew that arrived was ONE junior plumber. We requested to pay by bank transfer but were told due to 'time of day' it needed to be credit card.
Unfortunately, the leak was not fixed, and additional damage was left to our kitchen cabinetry and tile seals. We have a significant hole in our kitchen cabinet, broken shelves, and damage to our kitchen tiles as a result of these works.
The next day, the leak continued and worsened. We contacted the company in writing to request a detailed breakdown of the charges and to raise concerns about the unresolved leak. We wanted to understand how we have paid what appears to be a junior plumber over $1k an hour to cause destruction in our kitchen, and not fix the leak. To date, no itemised breakdown has been provided. We subsequently requested a full refund due to the major failure of the service. To date, we have not received a refund.
Following our complaint, we experienced an unannounced visit at 6:50am, despite having requested written communication only. We have photo and video evidence of the ongoing leak, the damage left behind, and the earlyâmorning attendance.
For comparison, a licensed independent plumber attended, identified the cause, and repaired the issue in under an hour for $210. His invoice clearly outlines the work performed and details his concerns with the pricing and work completed by Irwin's.
This review reflects our personal experience, supported by documentation, and is shared to assist other consumers in making informed decisions. Had I wanted to demo my kitchen, I would have done it myself for free myself.
2026幎5æ28æ¥
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Irwinsplumbing ããã®åç
Hi Anna,
I appreciate you taking the time to share your experience. Even though weâve already worked through this together and reached a resolution, I want to acknowledge how frustrating the situation must have been for you at the time.
We take feedback like this seriously, as it helps us review our processes and make sure our team is delivering the standard of service we expect.
If anything further comes up or you feel thereâs more we can do, please reach out directly. Weâre committed to keeping things fully resolved on your end.
Kind regards,
Irwin's Plumbing
Irwinsplumbing ããã®åç
Thank you for the great review, Teresa! Weâre pleased to hear you found the service easy to understand and helpful. We really appreciate your support and are glad we could assist you. Thanks for choosing Irwinâs Plumbing!
Irwin's Plumbing, my review!
Edited Review: -
I requested Irwin's plumbing for a roughing work, so my tiler can complete his works. Tiler has removed old tiles from bathroom floor, wall and plaster board, ready for Irwin's plumber to do roughing. Plumber arrived on time and quoted me $4K. He completed the job in an hour.
I emailed Irwin's admin team to give a reasonable final invoice. Compliance manager called me next day and gave me 50% discount, so I ended up with $2K final invoice. Had to engage another plumber locally to complete the renovation and upon checking Irwin's plumbing work, he said he would charge $900-$1000. Though got "discount", my hard-earned money $1100 is gone. I would have bought a gift for my kids!!!!I have changed my review from 1 star to 2 star. I kindly ask Irwin's to give fair price to customers in the first Instance...
Posted this review, so others don't get into same scenario.
2026幎5æ29æ¥
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Excellent prompt service
Excellent prompt service. Highly recommend
2026幎5æ30æ¥
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Irwinsplumbing ããã®åç
Thanks for the excellent review, Dan!
Weâre so glad to hear you were happy with the prompt service and really appreciate your recommendation. The team always aims to deliver fast, reliable help when itâs needed most.
Thanks again for choosing Irwins Plumbing!
Quick Service. New Toilet
Quick Service. Chill dudes. New toilet. What more can I say!
2026幎5æ30æ¥
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Irwinsplumbing ããã®åç
Thanks for the awesome review, Tin!
Weâre really glad to hear you were happy with the quick service and new toilet installation. Sounds like a smooth experience all roundâand we appreciate the great feedback!
Thanks again for choosing Irwins Plumbing!
Great service
Fixed the tap quickly, great service. Highly recommended
2026幎5æ30æ¥
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Irwinsplumbing ããã®åç
Thanks for the great review, Sherlyn!
Weâre so pleased to hear the tap was fixed quickly and that you were happy with the service. We really appreciate your recommendation and kind words.
Thanks again for choosing Irwins Plumbing!
Irwinsplumbing ããã®åç
Thanks for the great review, æ¹è!
Weâre so pleased to hear you were happy with the friendly and professional service provided. Our team always aims to deliver a positive and reliable experience from start to finish.
Thanks again for choosing Irwins Plumbing!
Absolute shocker
DO NOT USE THIS COMPANY,!!!
We booked a visit from this company, was told plumber would be there early am. They did call to say theyâd be a bit late. Arrived late afternoon, spent 90 minutes doing basically nothing. We had a kitchen drain overflow blocked with tree roots. The plumber made a hole in the roots for water to drain. We asked for camera inspection . We were told we couldnât have photos of the sewer line as he âdidnât want to break a 50k cameraâ after jetting one down pipe we paid $1600 for basically nothing and were quoted $14000 to dig out the very blocked pipe approx 1 metre square of brick. Would take about a day. Tried the hard sell on us to which we said no. Even called his boss to talk to us to try to get us to sign to do the unnecessary work. Then proceeded to press us to write a review there and then.
A second plumbing company came out today, removed 30cm plug of tree roots and did full camera inspection of the sewer pipe. They did not quote for a $14000 repair.
Edited - post refund.
After sending a complaint, we were contacted by the company offering a refund if we changed our review. We declined. We were then contacted by their compliance officer who was more than reasonable and offered us a refund. THIS WAS THE ONLY POSITIVE in dealing with this company. Stars have been changed post refund to reflect that.
2026幎5æ29æ¥
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Irwinsplumbing ããã®åç
Thanks for the fantastic review, Kathryn!
Weâre so pleased to hear you were happy with the fast response and helpful service. Itâs great to know the team also left the space clean and tidy afterwardsâthatâs something we take pride in.
We really appreciate your recommendation and thank you again for choosing Irwins Plumbing!
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