IsabellaMae レビュー 36

When ordering it would be helpful to know that these items are coming from the other side of the world and will take weeks to arrive. My order didn’t arrive in time for the holiday. Very soon after ordering I had a message saying delay due to high demand and quality control but it’s just down to the goods coming from China or Hong Kong. Not sure of quality as still waiting for goods to arrive more than two weeks later and still no tracking available yet.

Items ordered were extremely low quality & cheaply made. I could have made better clothing myself. I should have read the reviews & acted on them!! Items were sent from China & NOT the UK which is what you are led to believe. Avoid ordering - I feel scammed!

Scam. Item took 3 weeks to ship, then it looked like a giant should wear it, completely oversized, awful material and absolutely unwearable. Emailed to ask for a returns label and like everyone else was offered 10%, 20% then 30% refund as a final offer but I don’t want the item. Stated that I need to return at my own cost to China when it clearly states on the website that defective items will have returns labels offered. Absolute joke.

I would give this company 0 stars if I could. The item took over 2 weeks to arrive and posed as an English company. The item came looking unlike the advertised image (different colour and bad quality). The returns process was a shambles from the start. Trying to put me off returning the item. Saying I could swap the item for a €14 fee, however to return the item (which would be travelling the same distance) it would be a considerably larger amount - looking at other reviews it would seem almost double! They offered me a 10% return and then a 20% return to keep the item and avoid sending it back. They said it could take 30 days to process a return. Appalling. A scam of a company. I do not know how they’re still running and I’m extremely disappointed with this experience, which should have been an exciting time trying to find my graduation dress. I wish I had read reviews before placing an order and I will never place one again.

The size ordered and material not as expected, said it would cost €35 euro plus import charges and said they can’t refund as many items get lost Surely if I did prove posting that’s not my fault this surely not correct can anyone help I must have consumer rights

Echo all the bad reviews!! They hold themselves out as being a UK company, then the parcel arrived three weeks later from China. The jumpsuit looked NOTHING like the images on the website, terrible quality, not the same style at alllll!! When i emailed asking for return details they just say i need to pay £20-30 to return or accept a refund of 10-20% to keep the product - which i DO NOT want. I have no trust that if i return the product i'll get my money back - does anyone have any experience of this?

Shipping was long! Make out they are UK based they aren’t! Had fake trust pilot reviews on their website. Pictures do not look like what you get.

I really wish I could share what I ordered vs what I got it’s honestly a joke! They say that they offer pre paid returns if item is defective, they say 100% money back guarantee. It’s a lie! I am now £100 out of pocket and the only way they offer me my money back is to pay £40 shipping back to Hong Kong!

They deleted and blocked me off instagram and Facebook and tried to delete my trust pilot reviews.

Do not buy they are a scam!!!!!! I have reported on instagram, Facebook and to my credit card company.

Item not as advertised, I got a Huge in fact a giant size fleece istead of jumper absolutely nothing like the knit I ordered..nothing like the picture . Terrible quality.
Led you to believe it was a uk boutique. But it's from China
Never had any thing so bad.
1 star is too much it needs a minus score

I would give 0 stars if I could .
Avoid this company at all costs .
Ordered a knitted jumper and received a cheap fleece top that’s gone in the bin.
Advertise as though the company is in the uk but in fact is in China . Ordered on the 6th May , received on the 21st from China . Fake trust pilot reviews on website . All returns have to be paid by customer even though they are sending out items which are not the ones they are advertising .
AVOID . They delete all reviews on their Facebook page too !!!