Itrepairs レビュー 13

I'm a college student who brought my laptop in for a repair after it suffered water damage. The whole process took about three weeks. I paid €45, which I was told was a deposit, and was told the assessment would take no more than three days. Over a week later, after chasing for updates myself, I received a call telling me my laptop was unfixable, but the person on the phone said they couldn't tell me anything further until the manager was in, where I asked for a follow up when he was. When no follow-up came, I had to call into the shop again. The same person then explained the issue and offered they could transfer the contents of my laptop onto a hard drive, which I accepted.

Another week passed with no contact. I called in once more and I was told my hard drive was ready, something I had not been informed of. I then discovered there was a fault with the hard drive itself, so I had to leave it with them for another few days. While I was waiting for that to be sorted, I received a text offering to transfer my files onto my temporary spare laptop for an additional €45, a charge I felt was inappropriate given my experience, also considering in the end it took me 20 minutes at home. I was then charged €50 for the hard drive, with no prior mention that I would be paying for it. It had been presented to me as a solution, nothing I would be paying for. At this point I was also told the €45 I had originally paid wasn't really a deposit but a "minimum labour cost" which had never been explained to me upfront. When I expressed some hesitation about the cost where I assumed the drive would be covered in the deposit, I was spoken to in a patronising way that I really didn't appreciate.

I got my laptop when I first called in to collect the drive, but my USB receiver for my mouse which had been left in the laptop was missing. It took three separate times to ask about it, and each time I was told to come back while they kept looking. On the third attempt, when I said I would need a replacement if it couldn't be found, it turned up within the hour.

Altogether, I paid €95 to have files transferred onto a hard drive, and turns out some of the folders are empty, though I can't face going back again to sort it out. Communication throughout was very poor. I asked multiple times for them to contact me with updates so I wouldn't have to keep coming in, but I ended up leaving college early on several occasions just to get information. As a student, not having my laptop was extremely stressful, and the whole experience left me feeling frustrated.

For simple services I cannot say, but for extensive work, call somewhere else.

Excellent service. Prompt communication - shop landline and whatsapp. Roman, Sam and Aidan were all very helpful. I needed advice: worth it to repair or buy a new one? They offered very good, considered advice. Very accommodating. I would recommend IT Repairs more than any other in Cork.

Very professional. Highly recommended.

I must say I’ve been using Aiden and the boys for quite a while now and I’ve found them nothing my but friendly and efficient and skilled will continue to use their company

It is my first time ever writing a review, but I decided I had to because of what happened.
I went in because my laptop kept going into BIOS even after I temporarily fixed it. I asked if it could be done on the same day, and they said no worries. I asked what the max price would be, and they said 100 (they even said it would probably be lower). I come back to check after an hour to find out I'm being charged 150? When I asked why I was being charged so much, I was told the manager said to add an extra 50 because I wanted same-day service. It's absolutely ridiculous to throw numbers out like that when they don't have a price list!!! The manager didn't even want to talk to me when I demanded explanations. The technician was, however, friendly and understanding, but he also did more than I asked. He said he also removed some programmes and unused apps, but the problem I had was strictly hardware. It is not acceptable to run a business like this and to scam people out of their money when they need help. Will never step foot again, and neither should you.

Very impressive service. Brought in 2 laptops, 1 for a battery replacement and another to be repaired. Both fixed by the next day. Extremely friendly, knowledgeable and very good price. Would definitely recommend to others.

Done a job for Aidan. He paid half the bill and thinks its okay not to pay the rest . Conman

Aiden and Roman were so nice and helpful. Fabulous shop and amazing deals on phones

Really friendly and helpful staff. Reasonable prices and its great to have the no fix no fee guarantee. Very quick service. I would highly recommend 😀

Shout out to Aidan for great help. Fixed our laptop and gave sensible advice how to fix a phone problem.
Great value

Extremely Disappointed - Terrible Service!

I had a very frustrating experience with this IT shop. I was in a rush, and they told me they could fix my laptop in an hour for 150euro, which sounded great. But when I returned after an hour, they informed me that they didn't have the proper screen and I would have to come back in the next day or two.

This was incredibly frustrating, especially when it was the agreement he could get it done that day in an hour. Other shops on the same street had the screen in stock and could fix it that same day for the same price as IT repairs. Instead of working with me, they flat-out refused to refund my 45euro deposit and give me back my laptop so i could go elsewhere, even though our agreement had been broken.

To make matters worse because I was desperate to get my laptop back and fixed that day, we agreed if I go buy the laptop screen he would take it off my the total cost. After coming back with the screen, they told me that the price would go up another 40euro!

When I tried to stand up for myself and explain that they were the people responsible for not checking if they had the screen and that I had to be the one to walk back and forth to shops very stressed and upset trying to get my laptop back that day, he took it off me and refused to give it back until i pay him more money than all of our original agreements. I regret that I did but I was so upset and just took it as a lesson.

They completely wasted my time and didn't follow through on their commitments. I would never recommend this shop to anyone. Terrible service, unprofessional, and I believe if i wasnt a young female student on my own I would of been treated better.

Had an issue with my HP laptop not turning on after I tripped on the charging cable whilst it was plugged in, damaging the DC charging port. Sent it to ITrepairs.ie for repair. They did an excellent job for a reasonable amount of money and sent it back registered post. I am really happy with their service

I left an IPad Pro in for a battery replacement, which resulted in my having to make 3 additional 50km round trips before it was resolved.
By the 2nd day the battery had been replaced ok, but many of the peripherals (volume, light and camera) were not working as well as screen rotation

The 3rd trip saw the screen rotation issue resolved, but the other issues unresolved, which resulted in yet another journey to collect.
On each occasion I was given an estimated time to come back, which was never held to, meaning I was hanging around Cork for many hours for no result.

Although now resolved, this has taken me 4 x 50km journeys, over €30 in parking and 9 hours lost time for this repair.
It’s now claimed to be my fault as I did not give them the password, but it was never insisted on and data security concerns mean that you don’t give out passwords.

Be very careful before you give anything to IT repairs and make sure you have lots of time and money to waste before doing so.