itsu レビュー 

332
•
TrustScore 5段階評価の3

3.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Itsu in Kings Road amazing service with a really warm smile! Didi was at the till, I was quite insecure about the soups, she suggested me a coconut soup which was really good grey quality of ingredi... もっと見る

5つ星のうち1の評価

Me and my wife have been many times to ITSU Wembley for a meal prior to attending an England match. It has always been quick, efficient and enjoyable. Unfortunately yesterday to the total opposite.... もっと見る

5つ星のうち1の評価

Itsu was always our first choice takeaway, however it seems now when ordering, you have to add an array of other bits and pieces to order the meal you want. I try order a sushi platter and I HAVE to... もっと見る

企業が回答しました

5つ星のうち5の評価

We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style. We order... もっと見る

企業が回答しました

企業情報

  1. アジア多国籍料理店

当該企業による記述

Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops


連絡先

  • King's Road 47, SW3, London, 英国

  • itsu.com

3.1

まあまあ

TrustScore 5段階評価の3

332件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 96%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.1

すべてのレビュー

(332)

過去12か月のレビュー数: 48件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Thier always dirty

Thier always dirty , they don’t clean or sanitise most of thier counter tops and the trays that we use to eat food on. They’re always a fly hovering around and some of the staff are rude and overbearing, the suchi is always falling apart and can’t be picked up by the chop sticks , the dumplings in the miso soup is always falling apart and makes the soup look uninviting. 👎🏾 it puts me off eating there to be honest . Thier toilets aren’t always clean and both men and women have to share the same toilet 😮‍💨 it’s odd putting to say the least . 👎🏾

2024年7月4日
自発的なレビュー
itsu ロゴ

itsu からの回答

Sorry to read your comments. Please can you drop us an email via our website and we'll be in touch to investigate https://www.itsu.com/contact-us/

5つ星のうち5の評価

The food is really tasty and the staff…

The food is really tasty and the staff are always kind and helpful. The Victoria 53 branch has become my regular for a weekday lunch.

2024年6月17日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thanks so much for this lovely message, Claire.

We're so pleased that you had an excellent experience at our Victoria 53 store.

We'll be sure to pass this on to the team.

We cant wait to see you in an itsu very soon!

5つ星のうち2の評価

Warning ! Chicken teriyaki rice bowl

I have gotten the chicken and teriyaki rice bowl from here before and other foods as-well, but the most recent time I have gotten the chicken teriyaki rice bowl it gave me food poisoning! I remember looking at the chicken and thinking it looked funny but just ignored it as I had eaten it before. The worst food poisoning I have ever had. Hot hot fever with the chills

2024年6月18日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thanks for your review, Sophie, and we're sorry to hear that you're feeling unwell.

Please can you submit a query with additional information via this link https://www.itsu.com/contact-us/ and we will be sure to arrange for our Health & Safety team to respond to you directly to resolve this.

We've already raised this on our side and our Safety team are expecting your email submission so that they can obtain more information about our visit and launch a thorough investigation.

5つ星のうち4の評価

Early adopter

Early adopter. I've been using itsu since it started and I'm still a fan. The salmon went through a very iffy phase for about 6 months ( crunchy texture,really not good ) but that was a couple of years ago , all good since. There is a difference between outlets, whether that's good or bad is subjective.

*** itsu social media person ***
Please don't comment, I have no issue to be addressed and I don't need my ego stroked .
No disrespect intended.

2024年6月11日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thanks for your review, Simon.

Your feedback is important to us. The best way to get touch with us is through our website so that the right team can contact you directly for more information. If you're still not noticing differences in quality between stores, please message us via our website so that our Operations team can help.

https://www.itsu.com/contact-us/

5つ星のうち5の評価

ITSU at Brunswick Centre: three cheers for the lovely staff!!!

ITSU at Brunswick Centre, Camden is an extremely nice Sushi place. The staff are very helpful especially Ornella and Wojciech who have taught me how to operate the technology. Now I can scan with my app and claim my butterflies with ease. I have also been taught how to access my NHS discount. Thank goodness for lovely staff who enjoy their jobs and make customers feel special.

2024年5月31日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thank you so much for your valued feedback, Norman.

Reviews like yours are an absolute joy to read, itsu's aim is always to go above and beyond customers expectations.

We will thank the whole team at Brunswick as well as Ornella & Wojciech for their outstanding service.

5つ星のうち5の評価

Delicious

Delicious, fresh and healthy food, always!

2024年5月15日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thank you Lawrence! This so kind of you to say & we hope to see you very soon.

5つ星のうち5の評価

Great customer service

I was struggling to redeem a voucher and approached the till. The manager came out to help me. I am a regular customer at the NHG branch and this woman is fantastic - always smiling, cheerful and extremely helpful. She promotes new products, helps customers and is very efficient.

2024年5月23日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thank you so much for your kind words Niamh, it's always great to hear from our customers, especially when they have had a fantastic experience such as this. We'll share the feedback with the team over at Notting Hill.

5つ星のうち5の評価

Very Pleasant staff at ITSU, Finsbury Square

The staff at the branch at Finsbury Square are always very helpful each time I pop into stock up for the next few days. I'm not great with IT and they are always happy to help every time.

2024年5月28日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thank you for the feedback, Manisha! We agree, the teams at Finsbury Square are lovely and very friendly, a great team and we're are very proud of them.

5つ星のうち5の評価

Great experience

Great experience, delicious salads and food. Friendly and helpful staff 💗

2024年5月18日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thank you for this lovely review Aneta. See you soon!

5つ星のうち5の評価

Fast and friendly service.

Always clean and tidy. Fast and friendly service and plenty of condiments, cutlery options and napkins available. We never feel rushed off our table when we’ve finished.

2024年5月19日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thanks for your review, Mandy! We really appreciate your feedback.

5つ星のうち5の評価

Amazing tasting food

Amazing tasting food, I love itsu every time I go! Staff are friendly and helpful also, love the butterfly scheme as well.

2024年5月26日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thank you for this lovely review Sarah - we're so happy to hear this as we love being able to make our customers happy!

5つ星のうち4の評価

It was really good

It was really good. No queue friendly staff and food to the ready.

2024年5月27日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thanks so much for taking the time to leave us a review - we're glad to hear thaty you've enjoyed the food and that you found are instore colleagues friendly. See you soon!

5つ星のうち5の評価

Great food

Great food, good customer service.

2024年5月19日
自発的なレビュー
itsu ロゴ

itsu からの回答

Wow! That's so lovely to hear - & thank you so much for your kind words Margaret!

5つ星のうち5の評価

Helpful staff amazing food

The staff are always so helpful the last time I had a loyalty award and was not really aware of it but the staff member helped me sort it out..
Food is always so fresh and top notch. Love love it love it

2024年5月22日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thank you so much & we can't wait to see you again very soon Ed!

5つ星のうち1の評価

Quality has declined

I used to be a huge Itsu fan, but have noticed the quality has significantly declined. The fish did not taste fresh and the rice texture was all wrong. The rolls were crumbly and fell apart. The wasabi is made in China. There are better alternatives out there that use higher quality fish and other ingredients and are actually made fresh.

2024年5月24日
自発的なレビュー
itsu ロゴ

itsu からの回答

Thanks for your review. We’re so sorry to hear this. Our ingredients go through many quality checks so we're completely stunned by reading your review. Please can you contact us directly via our website to let us the store name & order time & we will resolve this for you https://www.itsu.com/contact-us/

5つ星のうち5の評価

Best value for money!

Itsu never disappoints, honest sushi, good quality, helpful people. Can’t go wrong. Highly recommended.

2024年5月22日
自発的なレビュー
itsu ロゴ

itsu からの回答

Wow! Lovely review & thank you so much for sharing this with us Jimmy!

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