iVenture Card International レビュー 68

iVenture Card International からの回答

2023年2月16日

Dear Stefano,

We are sorry to hear that your experience with iVenture Card did not meet your expectations. We apologize for any inconvenience caused and appreciate your feedback as it helps us to identify areas for improvement and to ensure that we continue to provide a high-quality service.

We understand that having to rely on internet access and advanced booking for some experiences may be inconvenient. We are constantly working with our attraction partners to improve access to their facilities and reduce the need for advanced booking. However, some attractions may require prior booking due to limited availability due to popularity or reduced staff.

Regarding the issue with our customer support, we do offer live agents or assistance via email so we were surprised to hear you experienced difficulties reaching us.

The iVenture Card is a digital product as with most passes, and customers can access their pass through our app. We understand that this may not be suitable for all customers but this is the direction we are moving to along with the rest of the industry as it offers ease and we find most people travelling abroad use their phone or tablet.

We would like to assure you that we do not advertise any attractions that do not accept our card. However, there may be instances when an attraction may change its terms and conditions without notifying us, and for this we apologize. We value your business and hope to have the opportunity to serve you better in the future.

iVenture Card International からの回答

2023年2月22日

Hello there,
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your pass purchase.
We always recommend that our customers take the time to read the terms and conditions before making a purchase, as they contain important information about the pass inclusions and booking procedures. We understand that some of the attractions may require advance booking especially since Covid-19 and for those attractions that are very popular, we do our best to provide up-to-date information about this on our website.
Regarding the attractions that were deleted, please note that sometimes attractions may be removed from the pass due to unforeseen circumstances or other reasons outside of our control. We apologize for any inconvenience this may have caused you.

iVenture Card International からの回答

2023年2月16日

Dear valued customer,

Thank you for taking the time to share your experience using iVenture Card. We appreciate your feedback as it helps us to identify areas for improvement and to ensure that we continue to provide a high-quality service.

We are sorry to hear that you found our service frustrating to use. We understand how important it is for our customers to have a seamless and hassle-free experience when using our card, and we apologize for any inconvenience caused.

We appreciate your suggestion regarding providing information on metro/rail stations close to an attraction. We are continuously working to improve our service, and your feedback is valuable to us. We will definitely take your suggestion into consideration for future updates.

We also understand the importance of being able to map attractions by location. We are pleased to let you know that we are currently working on implementing this feature on our Smartvisit app along with some other very cool features, which will allow customers to easily locate nearby attractions when they are in a particular area.

We are sorry to hear that you encountered some attractions that were not operational during your visit. We understand how frustrating this can be, and we would like to assure you that we are working closely with all our attraction partners to ensure that they are operational at all times. However, due to unforeseen circumstances, there may be instances when an attraction may not be operational, and we apologize for any inconvenience caused.

Once again, we appreciate your feedback and your business. We are committed to providing exceptional service, and we would like to offer our assistance in any way we can to make your experience using our card more enjoyable. If you have any further concerns or questions, please do not hesitate to contact us.

Thank you for choosing iVenture Card, and we hope to have the opportunity to serve you again in the future.

iVenture Card International からの回答

2023年2月17日

Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at Ski Dubai did not meet your expectations and that you found it to be too basic for the price.

We take all feedback seriously and will use your comments to review our offerings and ensure that our customers receive the best possible experience. We are constantly looking for ways to improve and enhance our services, and we apologize that we were not able to provide you with a more satisfying experience on this occasion.

We appreciate your feedback and will use it to continue to improve our services. We hope that you will give us another chance to show you a better experience in the future.

iVenture Card International からの回答

2023年2月17日

Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed the packages we offer and appreciate your support.

Your suggestion regarding including transport for iVenture card users on dedicated iVenture modes of transport is a great idea, and one that we will definitely consider as we continue to improve our offerings. We strive to provide the best possible experience for our customers and are always looking for ways to enhance our services and increase footfall.

Thank you for being a loyal iVenture customer and for recommending us to others. We hope to continue providing you with exceptional travel experiences, and we wish you a fantastic year ahead!

iVenture Card International からの回答

2023年2月17日

Thank you for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that you found our service to be a saviour during your recent trips to Singapore and Dubai.

We completely agree with you that it's important to plan ahead and book time slots in advance for certain attractions, such as the Burj Khalifa. Our team strives to provide as much information as possible on our website to help you plan your trip accordingly.

Once again, thank you for choosing our service and for sharing your positive experience with others. We hope to have the opportunity to serve you again in the future!

iVenture Card International からの回答

2023年2月19日

Thank you for sharing your experience with the iVenture attractions pass. We apologize for the inconvenience you faced with the attraction list. We understand how disappointing it can be when some of the main attractions are no longer part of the program.

We strive to ensure that our customers have access to the latest and most accurate information on our website. However, we appreciate your feedback and will make sure to take it into account for future improvements.

In the meantime, we hope that you were still able to enjoy the other attractions included in the program and make the most of your pass. Thank you for choosing iVenture and we hope to have the opportunity to serve you again in the future.